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Great reception from staff, superb location, excellent daily breakfast, rooms very clean, and comfortable.
friendly staff and good breakfast. we arrived very late at night and there were no possibility of late dinner
breakfast buffet excellent.
Very helpful hotelier.
Excellent position in the town
The hotel is located right in the centre of the city close to everything – that was what we wanted – but even then there were very little noise from the traffic. The room was absolutely ok concerning size, cleaning and every thing else. Breakfast was also “on the top” which means the variations off different kinds of foods and the quality.
The central position of the hotel was verry good.
location, food, hospitality of staff
Location is great, Hotel staff excellent, Use of pool and sauna
unfortunately during our stay the temperatures reached over 35 degrees and as the hotel didn't have air conditioning it was extremely hot and uncomfortable in our room, we opened the windows but then had to suffer the noise from outside including drunks coming home in the small hours. We had a young baby who couldn't sleep because of these reasons and so had to cut our stay short. Would go back but when weather much cooler!
Location All beds are separate (no king or queen size beds) and very short (less than 1.9 meters). Rooms is not comfortable and old.Bathroom is very small even you are all alone in there =). Some smell in there.
Good location, good facilities.
Decently priced. Although there seemed to be many visitors in the hotel it gave an impression of being deserted. Common areas like the Bar seemed closed.
Close to everything in Goslar. Great restaurant in the hotel. Very comfortable and spacious room.
English speaking friendly staff. Excellent meal from the restaurant. Short amble to the railway station or the city. Parking available - at a price. Excellent free indoor swimming pool etc. WLAN/internet cost € 8 an hour.Ok if on business expenses but outrageous compared to our 4 star in Eisenach where it was free and unlimited. Bought a watch from reception display but they couldn't find instructions or the case. Parking expensive compared to what I usually pay.
The staff was freindly and helpful with an excellent breakfast. The location was terriffic!
Good location in the other end of pedestrian zone in old town. Nice and clean rooms (at least business floor).
The hotel was wonderful and location was great. 'The breakfast was great...the only bad part was the dinner... restaurant food was overpriced for dinner and service was poor. They did not even ask if I wanted dessert or coffee and we could not get them to even come to the table to ask, we had to chase them down.
The breakfast is fantastic. Lounge is good and there is welcome drink. The room is very nice and the bed is comfortable. The spa is great. It is next to shopping street. Staffs are very responsive and helpful. Some staffs does speak good english. This is the best stay of the whole trip. There is only one terminal at the lobby to access internet for free. The parking is very expensive.
Very good hotel in the middle of the city Wernigerode. Excellent breakfast and a la carte dinner Very difficult to find in the dark. The signs to the hotel should be illuminated.
Being in the centre of this wonderful ancient town, and being made to feel very comfortable. It was extremely clean and the rooms were large and beautifully decorated. A luxurious hotel. There was an unpleasant smell of drains in the reception area of the hotel, which is probably explained because of old sewerage systems, but wasnt noticeable anywhere else in the hotel.
Excellent hotel: Reinheid alom, mooie ruime kamer, voortreffelijke keuken met zeer gevariëerd ontbijt en caloriebeperkt heerlijk diner (weinig vet en koolhydraten). Ambiance en inrichting smaakvol. De gasten staan centraal bij het prima samenwerkende personeel. Persoonlijk hadden we geen interesse in de uitgebreide wellness-mogelijkheden. Wel misten we een zwembad.
brilliant range of food at breakfast, the way the tablecloths were changed after each table had been used, the pleasant decor in the public areas We did not learn any German at school and would have found it helpful if the dinner menus had been translated into English
Comfort and cleanliness, food of excellent quality,position in town very difficult to access-needs clearer maps for motorists.Car parking 10Euro/day-12 if the system is not explained.Pool would be nice.
The Hotel is very good and exelent Access difficult- not sufficient direction signs
All staff were very helpful and friendly No, it was superb
The location, right in the centre, within walking distance of everything Trying to find the hotel by car is tricky. City directions were not very good and sat navs useless
Good localization. Friendly staff. Clean rooms and excellent breakfast buffet.
Easy parking near citycenter. Excellent breakfstbuffet. More information about the city aviable at the desk.
The Diners buffet and the breakfasts. That the hotel bar was closed ad2100 h.
Goslar is a gorgious city with many old nice-kept houses. The hotel lays in walking distance to everything. The room was very nice and spacy. There was a fairly priced and spacy parking garage. Breakfast was very good, but not included in the room price.
the rooms were extremely clean and comfortable, there was an elevator which made things even nicer. riendly people.f
We went for the most expensive room in the hotel, which was wonderful value for money, in a town that is sure to become a tourist hotspot. Excellent breakfast as well, only place I have seen that had vitamin tablets for the breakfast included Why have a cartoon painting of penises and vaginas in their most luxurious room! Ruined a very good stay. I have made a complaint regarding this and all they said was, oh we have an arrangement with the local art gallery. All the rest of the paintings were tasteful, just this one. I have no problems with paintings that are of naked people if they are true art and reasonably discrete, but this was macabre to say the least
The location of the hotel at the border of the old town.
This was our second stay at this hotel. It is very handily placed to the railway station and the old town. We thoroughly enjoyed staying here both times.
Nice atmosphere, high ceilings, wood furniture, good graphics in the corridors
The room was big, with seperate douche/toilet, very nice.The breakfast was excellent. The service in the restaurant was very slowly, and very hard to get in contact with.
Everything about this hotel was great including the service, food and facilities.
Nothing Service, facilities, accessibility of external calls was not possible, location was poor, overpriced & the decor was severely dated. Definitely would not stay again & would advise other colleagues to give this place a wide birth.
Personnel really kind and dinner well prepared Need some reforms
conveniently situated, friendly atmosphere no
A very friendly hotel of very good standard, situated with easy access to the town centre of Bad Harzburg. None
Very welcoming,helped carry luggage upstairs, good selection for breakfast, comfortable room, the use of a fridge and hairdrier The shower was a bit small and the shower curtain wrapped itself around you. Our room was on the 2nd floor and my husband is disabled so a lift would have been useful
Friendly welcome, good size room, some extra facilities i.e. mini bar. Excellent breakfast. Biker-friendly.
The friendly, very helpful staff. The perfect location--central and quiet at night.
Loved the proximity to the railway & the way that the steam engines were just across the road and steaming all night. Restaurant had a railway theme too. Staff very helpful & friendly.
Friendly atmosphere, contented staff, pleasantly situated in a very lovely town. Would strongly recommend it. Smoke alarm activated on night of 20th so called fire brigade. False alarm and key holder was quickly on the scene. Unfortunate but no harm done.
Breakfast was excellent as was the food generally. Location was probably as good as it gets for steam locomotive enthusiasts. The room was rather small. Toiletries were not replenished.
Hotel recently refurbished, clean and comfortable. Convenient for station and narrow gauge railway and only a few minutes walk from town. Ideal for railway enthusiasts as dining room overlooks steam loco depot of the Harz narrow gauge system. Excellent breakfast buffet, good evening meal. Nothing I disliked-however there are insufficient staff to deal comfortably with large numbers dining at same time. For the same reason an early morning call was overlooked-fortunely without on this occasion causing difficulty.
We were there for the steam trains and we loved being next to the train yard. Others may not find the street and train smoke as appealing.
helpfullness of staff.
If you like steam railways and you're coming to the Harz Mountains, then this is the only hotel to stay in. Everything about the hotel is very good. The room (overlooking the loco shed) had a great view, the accomodation was comfy and the bathroom excellent. The hotel's location for the town is also very convenient and the hotel easily accessed by car. The buffet breakfast was exactly as we like them to be and the evening meal menu was excellent in terms of scope, value for money and quality. If you're travelling to this part of Germany for the first time don't expect everyone to be able to speak English - learn the basics and have a good phrase book! None the less the staff were warm, welcoming and friendly. This is not really a "not like", but... we were there in a heat wave (which was great) however the room was sweltering (as you'd expect). There's no air conditioning (which isn't the end of the world) but as we had to have the windows wide open we were disturbed by the road traffic right outside - where does everyone go at 5.30 in the morning, and why so many of them?!?! So, if you're booking for a summer visit then maybe a room at the back would be cooler and quieter - you can still watch the engines from the various balconies and terraces, and with a beer in hand (which is another plus for this hotel)
close to station and town centre. also superb for those who wanted to observe the HSB steam locos. highly amusing drinks delivery system. in view of the number of english visitors, and other countries, the lack of anything other than German spoken, with basic info was not good.
Clean, quiet, comfortable, near local transportation and the steam train depot. Easy walk to center of town. Good breakfast No, everything was excellent
Outstanding location adjacent to the railway station, provided the room we asked for, great breakfast, good dinner with happy service.
Good service, rooms OK, good restaurant, breakfast starts at 7 but they make a nice lunchbox in case you need to leave earlier. Television is out of date
Welcome and swimming facilities Gourmet restaurant was closed but we were not informed, food in alternative venue was gourmet style and prices but not what we would have chosen for ourselves
very nice staff, clean the wifi did not work for me
Very good hotel. Very clean. Friendly staff. Good kitchen. Quiet and relaxing. None really, except two disasters in the kitchen. Their bouillabaisse was much to salty, the fish hard and the portion too small. The other evening the Pomme Anna was much too hard (reheated ?). Otherwise the resturant was excellent with good value for the money - we liked it so much that we ate there three nights. The sauna was closed one night due to rebuilding. Too bad that it had to be the evening where we had our 25 years wedding night.
This hotel was a very good deal and nicely situated. We rented mountain bikes and the staff helped us find an appropriate trail for our skill level. After walking on some of the many designated walking trails and biking we took advantage of benifit of a soak in the hot saltwater Sole Therm next door, included in the price of the room. Don't let the kitchy decor of their diningroom disuade you from eating there as well because we enjoyed the best meal we had on our trip there, the food was wonderful, fresh and well presented, and very reasonably priced, kudos to the chef
Friendly staff at reception. Good breakfast buffet included in price. Excellent view of Schloss Wernigerode. Requires aircons in room, terribly hot in summer.
Cheerful friendly and attentive staff. Good food both at breakfast and in the evening. Room was clean and spacious but some might consider it a little basic. Bathroom facilities excellent. Good firm beds.
The hotel staff were extremely helpful and friendly, and offered excellent service. It was extremely valuable for the money we paid (64 EUR for a double room). The minibar was free (!), the parking was free and breakfast was included in the room price. The kitchen offered great local specialities which I appreciate very much. When checking in we received a map of the city of Wernigerode, lots of discount coupons to use in restaurant and stores, as well as a free rides on not only all public transports within the city of wernigerode but also for buses to other areas in the harz mountains. You can easily walk to town from the hotel, but we took the car, since parking in town was easily and didn't cost anything after 6 in the evenin The beds were a little hard but thet is a matter of personal taste of course.
Great location at edge of Altstad and across road from Hartzer Tourist Railway. Accommodation very comfortable. Restuarant excellent. Staff spoke English and were all extremely friendy and helpful. Parking onsite. Great experience.
Outstanding location just near the "Skisprungschanzen" of Wernigerode. We had a very nice and spaceous apartment with balcony and perfect view on mountain, Schanzen and all other nature. The price we paid for this experience is unbeatable. 10 to 15 minute walk to outstanding downtown Wernigerode, were parking is not easy to find. nothing at all.
Nice view of the castle from the top rooms. Good, firm bed. Decent restaurant with helpful staff. No internet in the room! Also full a few minor inconveniences such as a light switch for the bathroom outside the room and behind the door. Furniture was quite ugly, but comfortable. You need a car to access this hotel, which would be the only major drawback vs a hotel in the middle of town.
Breakfast buffet was very good Difficult to find
Excellent facilities. Helpful staff. Free pass for local transport. Good restaurant. A bit of a hike from town centre. Last bus at about 6.30.
The staff were exceptionally helpful, staying late when we got lost and arrived after reception was officially closed. They even sent someone to help us find our way to the hotel after we arrived in the town. This was just one example of the excellent service provided by the very friendly staff. All of their help was greatly appreciated.