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Comfortable, clean, attractive. Location is excellent. Room was a bit small. Front desk staff were very helpful.
in the city center when we arrived at 2pm we were told that our rooms were not ready and that we should come back in 30 minutes: which we did. Our rooms were still not ready but people that had just check-in had access to their rooms!. When we checked-in why the cleaning ladies were not told to do our bedrooms prior to any other bedrooms since we had arrived? I complained in the afternoon that we were missing some kleenex in the bathroom, when we came back in the evening there was still not kleenex in the bathroom so I went downstairs to ask for some kleenex and was told to wait for a young lady who had by then gone to get me some kleenex. I waited and waited to hear that she had gone up to our bedroom directly and woke up my husband!
nice location, good breakfast, clean Our room was located in the middle of the building with no view toward the outside.
Excellent location the room was a bit small, it was difficult to open a second suitcase.For internet connections they charged 5 Euros per day
it was very easy to switch on the Pay TV, even if you didn't do it.
nice surroundings, good atmophere. Nice and clean
I had a spacious room, very nice!
It was a comfortable hotel in peaceful surroundings. Comfortable bed and good restaurant. Big bathroom with separate bathtub and shower. In our house (rooms are in separate buildings) we also had terraces to enjoy the sunset. Heating was working. Wifi was not working properly. Only liquid-soap in the bathroom, everything else you have to ask for. Bicycle rental too expensive, would have expected a free rental from a 4 star hotel.
Peace and quiet, excellent food.
The hotel is well situated on a lake with good views and is very quiet. The staff are all friendly and helpful and the restaurant serves both good dinner and breakfast.
Everything was fine. A real high quality hotel Nothing
The place was wonderful. Beautiful lake from it. Very clean and confortale. A little bit far from the city center, but with a car is perfect.
the area and the location. very nice invierment.ecxelent cheff restaurant.very unique hotel as no air condition might be problematic in hot summer days
Very friendly andflexible staff Boring rooms
Location and excellent restaurant
Convenience of situation. The free use of local buses and trams as part of the booking is a real bonus Food mediocre and restaurant service could be better
room was too hot and very noisy because we had to leave the rwindow open
Hotel was close to the train station and close (5 minute walk) to the main part of the city. They gave complimentary transportation tickets to use while staying there.
The location for me was very good, since i was staying for only two days and needed to get to the central station very early in the morning. The hotel also gave me a free bus pass, I didnt even ask!
Location to train station and so close to city centre
very close (30 sec walk) to the train station. helpful and friendly reception staff.
Excellent breakfast! Friendly staff, and fantastic view from our room
The hotel is conveniently located next door to the train station in Schwerin. Nothing.
Ok. Easy to find in darkness with a car.
room, breakfast no information about the special rate, that minibar was included from the service staff and the location closed to a highway and poor connections to public transportation
Clean, comfortable, big room with king size bed. Kitchenette in the room was very useful to live with children. Good value for money. Supermarket is located near hotel. Without the menager the staff in registry could not understand our booking.com reservation and speaks poor English.
close to downtown Schwerin
The staff at the reception was not very kind
Comfortable modern hotel with frequent bus service into Schwerin centre. Bus stop 5 mins from hotel and 1 day and 2 day tickets available at hotel reception. Disapointing overpriced breakfast
Location fine. Nice and fast handling at check-in and check-out. Nice and tidy room. No Internet access without payment. Preparation and serving time in restaurant far above acceptable level.
The staff was very helpful and friendly I found the bath dangerous. the lendge was too wide and the bath was too slippery, I had difficulty getting out of the bath safely. I did mention it to the the reception staff.
The helpful and effifcient staff
The setting was lovely. the room was great and the food in the restaurnt delicious. the staff couldnt do enough to help. A wonderful 3 days
We had 3 dinners during our week's stay which were excellent. However, the choice of menu was very limited, which meant that we had to eat out on the other evenings. The terms of our booking did not include breakfast. We had breakfast on only 3 days of our week's stay but were charged for 7days. This was rectified when I compained. Also, the booking for our stay in September was made in January, on arrival we were allocated a room in the hotel's annexe on the second floor without a lift. On complaint, we were given a very nice room in the main hotel.
Very good food and breakfast
The decoration in the rooms and throughout hotel was a traditional design which I really liked. The location was excellent for exploring Schwerin and the surrounding area. The secure car park was great. The staff were always friendly and helpful at reception and in the restaurant. The meals in the restaurant were a high standard. There was a little confusion when we booked in as I had booked a room with two beds (for me and my son) but we were give one double bed. When I told the reception that I needed two beds, we were given a family room.
We received a large suite in the apartment building next to the hotel. Large bathroom and lovely bed. It was on the first floor overlooking the lake. While a bit old and a little worn, we were very happy with it. A faint smell of stale cigarette smoke, but that is almost unavoidable in Germany.
Location Limited parking off street
Great location, short walk from the station and in front of one of Schwerin's beautiful lakes. Really helpful and friendly staff and the food in the restaurant was top class. This is the place to go if you want to treat yourself to a bit of luxury for a nice stay in Schwerin.
Lovely location and friendly hotel
Everything was perfect! Very clean and comfortable room, very nice staff, the best breakfast we ever had in such hotels. Pet-friendly. Excellent place for the overnight stay. Pool was fine but sauna didn't work in the morning.
Spacious and clean rooms for a very reasonable price. Good buffet breakfast. Location is very odd; in the middle of nowhere (10 km from expressway) and in a small industrial zone.
Very Good hotel and very nice people.
Nice poolarea. Great breakfast. The hotel is placed at an industrial area - so there is nothing to see close to the hotel
it is a nice and freindly hotel and the staff is excellent non
Meal, sauna, swimming pool . I did not like the location of the hotel. It was not in a good surrounding.
Facilities are first class, food good and reasonably priced Th hotel name is the Ramada! so a bit of confusion on my part looking for Best Western. Also the location in an industrial estate really lets it down
Im allergic to smoke. because af that it is a problem that yuo have to pass though a smokingarea to rich the reception or go to yor room. It would be very nice if it was possible to avoid smoke on your hotels.
Children's toy area Location
Simply outstanding hotel, one of the best of its kind that I've ever stayed in. (And near a terrific town, too). No, though German hotels do not copy the welcome English practice of supplying tea and coffee facilities in the room
The quietness. The walls were thick enough so no noise traveled through. Hotel located in a hof and there is a sound/fire door between the lifts and the rooms. The courteous welcome and jhelp(much needed) with the parking of the car as the space is very narrow. Hotel appeared to have acted promptly to my request that the Dom/Tourist office be notified that the times it was open on Easter Monday were not displayed. By the time we returned to the Dom the man in charge was addressing this issue with a helper. The bedroom lighting was superb. The bedside lamps could be adjusted and they had full strength light bulbs in them, this was the best lighting we had in a four night variety of hotels over the Easter break. The check out was effiecient and politely handled as there were many problems with the phone line for credit cards and there was a queue waiting to pay. The level of consideration and helpfulness from the staff was a pleasing and positive experience. I felt that the on line photos gave a misleading impression of the position of the front of the hotel in relation to the Schloss. It is a very cut off Schloss and I see that the logo reflects this but not the photos. I also thought the map offered was inadequate(no street names)
The staff were very friendly
Welcoming and friendly personell. Parking on site. Clean and functional rooms. Proximity to town. Good breakfast. No other facilities available e.g. restaurant, bar, communal room. No English speaking TV programmes e.g. Sky news or CNN. Everything was clean and functional but not very inviting.
the big room, in the city, breakfast was good, nice staff
Helpful staff, convenient location (bus stop right in front of hotel), good breakfast. Mattress was uncomfortable
Room facilities were OK. Staff speak English rather poorly. Room was clean but surroundings of the hotel was not (terrace).
Wismar is a lovely town. Bathroom was clean. Very uncomfortable beds could feel the springs even kids were complaining, no internet connection as stated on website. I have stayed in much more comfortable hostels.
Pretty square. Lovely breakfast. It's not a hotel.
Nice and clean Small problem with language, non english speaking personal.
breakfast was ok for it's price
good nice and clean place to stay.
Good service,breakfast Don't speak English
Good location, car parking not far from the hotel, the serves commensurable to price Too much noise, and absence of air-conditions
This hotel has a very convenient location near the main railway station but is also within easy reach of the city centre and old town. The room was very small.
very nice hotel. clean, and great location.
Very convenient for station, with pleasant walk along lake into town centre.
Nice breakfast. Payment by credit card no problem. No Lift. Room very small
Across the road from train station. A lovely city to explore especially the schloss, lakes and art gallery.
The hotel was very handy for location and nice walk around lake to the town. The staff are extremely friendly and welcoming and we enjoyed the food in the restaurant every effort was made to make our stay nice. It didnt have a lift which may affect some people
Room is clean and relatively silent. Price is good, but breakfast is definitely too expensive: better to bring something on your own
room very nice, a little bit noice from the street eating in a hotel restaurang is waisting of time. And it`s far too expensive compared what you get elsewhere.
The hotel was beautifully renoved, freshly painted and clean. Good bedding, bathroom and room facilities. Fantastic location. No, did not find anything I didn't like. It is a very comfortable hotel.
it was clean and fine - and its position near the city
Large clean room, nice bathroom, high quality restaurant, pleasant facility for celebrations / parties
It was excellent - clean comfortable room, excellent food. Website said free parking - we were directed to garage which then cost 8 euro... But a small point
Nice and friendly staff ,very good restaurant with excellent atmosphere,good view
the hotel was excellent in all ways. The majority of staff could speak English and they answered every query by email promptly before my visit, and were very attentive and pleasant during it.Nothing was too much trouble for them. I did not want to leave.I booked a standard room which was large and luxury and there was always hot water. The hotel is sited opposite a late. The quality of the food was very professional and enjoyable. It was the best hotel I have stayed in. The owner was very pleasant and a real gentleman. I would recommend this hotel highly to anyone. There was nothing to dislike.
Wery nice hotel, incl. the room.
Reception personnel were extremely efficient and patient
Good room size. Stayed with two small children. Nice view over the lake. It was noisy from the restaurant downstairs (outside tables).
Hotel staff are very professional and welcoming. The breakfast (not included in hotel rate) is also of an exceptional standard. Unfortunately the hotel is affected by traffic noise (rooms at front of hotel) and train noise (rooms at the back). Although the insulation is good, some guests may be woken, in particular by freight trains at night.
spontanity, no frills. underground parking
We arrived in the evening few minutes past restaurant's closing time, but still got food. Breakfast was excellent and over all it was great start for drive-thru-europe holiday. In the bathroom there was a little bit unfinished feeling - eg. showerdoor didn't properly close.
The location by a lake was spectacular. The food in the restaurent outstanding and good value.
The staff were very friendly and the location was very nice. Good value for money. The breakfast was also very good.
Comfortable,welcoming, and very good value, in a quiet location in the centre of the Altstadt of this historic town. Excellent breakfasts, and a good restaurant to rival the many other options for all tastes within walking distance.
The room was very good and the hotel is situited in the center The service in the bar and in breakfasttime very bad. Several people had to wait for long tims in the bar before "bartender" comes. In the last hour of breakfasttime the were no plates, forks, knives or food. The breafastrutines for the servicepersonal must bee better!!
24 h service desk no value for a 4 star hotel
The stay was totaly good
Very good food, good service, clean rooms
room and breakfast englich speaking people
The lokation is excellent. In the middle of the old town.
The staff was friendly The price was a little too expensive for the level of the hotel
Definetely no 5 or even 4 star. Very small rooms and bad matresses which were infested with biting bugs Hygiene, matress have little animals inside. Price value is completely out of balance.
Clean room, fairly large. Good parking area. Near towncenter. Good breakfast. Traintraffic can be noisy till midnight, but with closed windows it is not a problem.
Breakfast was nice, there is a parking place, near center. The toilet is poor, there was not soap and it was too small.The bed matters too soft and the internet connection was very slow.
Very friendly and helpful hosts, dedicated parking available, very convenient for walking round the Alstadt, good breakfast included.
The location of the hotel is perfect both for traveling by train or by car. The room war perfectly quiet and we could sleep with the window wide open. The buffet at breakfast was opulent. I could not think of anything
I liked it so much last week I came back! The people are so friendly it's almost like staying with friends not in an hotel. The breakfast was excellent and my room was comfortable with everything I needed. Excellent free internet connection too. Some people have commented on the nearness of the railway track. Firstly, the trains are so rare this isn't an issue. And secondly, I could hardly hear them anyway. So, not a problem at all as far as I am concerned.
Great central location, free parking (parking at all is unusual for hotels in Schwerin), exceptionally friendly and helpful new hotel owner, and a great breakfast. To be recommended without hesitation! No issues at all.
Friendly, excellent breakfast. None
nice central location, close to Wismar. Rooms were nice too (recently renovated), nice to have a library in the hotel! The management was professional, but all other staff members seem to be student jobs with hardly any experience and no professional charm. The room accommodation is more than fair, but why on earth did they save on pillows? The pillows were by far the worst ever to sleep on. The restaurant is not really a success among the hotel guests. The use of the sauna is via reservation, but open to everyone at your reservation time, so why make a reservation? The hotel has a lot of potential that's currently being underestimated by the owners/managers. Pity, that!
Excellent establishment in a manor house from 1860. Partly preserved old interiors combined with very tasteful modern interior design. Very good restaurant.
Wonderful room, large and warm, very comfortable. Staff did not have a great deal of English but kein Problem! Food was good.