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A kingsize bed (as announced on the website and reservation) is not the same as a "French" bed of 140cm wide. Due to our activities and our rather late arrival at the hotel (around 20h00) forced us to take the room withuot possibility to change rooms (hotel fully booked out). For this price such a narrow bed for two persons is fully unacceptable. Further, due to the "Christmas Market" in Bad Münstereifel (but without any communication to us) our access to the sauna and the bistro was refused. When you spend the full day outside in sub-zero temperatures, you look forward to this facitilites, but we were given no chance. Instead, we were forced to go back into town to find a (scarce) place in one of the restaurants.
We liked the beautifull countryside very much. A pity swimming pool and Spa facilities was not available at our arrival. Spent a lot of time on understanding the directions to the hotel and getting around the medival city center.
We enjoy the very sunny big room with a panoramic vue. we enjoyed the wellness... and the free wifi. We could'nt say it's a four stars hotel. It's a nice familial hotel with a wellness. Service is a little too cheap: you have too ask too receive a towel for sauna, and you receive one very small, you have to pay for the bathrobe. No information on the city or the neighborough...
Amazing, amazing, amazing! I think that sums it up entirely... :)
We were upgraded to junior suite, really excellent room. All the materials used in this hotel are at high standard, no disappointment. Good breakfast, nice spa, convenient parking (9 Euro per night), reasonable price room service, definitely a nice hotel to stay! DVD player didn't work, but this is minor issue
the spacious room rather poor English of waiters in dining room
Very clean, modern, well kept and super luxury! The reception and restaurant staff were very helpful, welcoming, and excellent.
Professinalism of the hotel staff
Slow laundry service. 2 day turnaround
This is a great hotel and well deserving of its 4 start rating. We did get a double upgrade to the executive suite which was superb but the standard is reflected throughout the hotel. The restaurant menu showed some flair and was good on the first night, unfortunately the menu was repeated on our second night. Staff were great and we had a fantatsic stay. We will certainly go back again They were not ready for the onslaught at breakfast on Sunday so subsequently a queue for tables throughout most of the service.
Absolutely first class; one of the best hotels we have stayed in for the price. Excellent quality room, very good restaurant and helpful staff.
Everything was fantastic, above expectations.
It coould not be any better. Room was nice, breakfast and dinner was delicious. Highly recommended for someone visiting the region.
Pleasant location, friendly staff and very clean hotel.
The rooms were comfortable and clean. Parking was easy and there was a playground for the children. The breakfast room was comfortable and the common room/entry very memorable. I would have liked to have had internet accessability and additional child friendly menu choices.
Very nice hotel and restaurant. I warmly recommend this hotel.
I enjoyed the friendliness of the staff. The food was exvellent and the ambience (eg candlle light) was also exvellent. I wish there was a bar or a facility to make own drinks (coffee, tea etc) and/or a lounge where one could sit and read other than always in the bedroon.
A very nice vilages. People smoked in the restaurant.
Restaurant facilities, menu selection and service, particularly good Nothing
Room no 8 was quiet, spacious and spotless with good views to the surrounding countryside. Staff were friendly and helpful and the dining room was full of character, food very good.
WiFi didn´t work, even it should have (info when check-in)
The atmosphere (very cosy) and the efficiency and friendliness of the staff made our stay very enjoyable.
Friendly staff, comfortable room, good food. No Bar
Very friendly good service
The very hearty welcome and the pleasant atmosphere.
The hotel was unique and we felt at home. The owner drove us to the train station after we checked out.
Very Nice Hotel, with a warm welcome. Nice Breakfast, all necessary equipment and a very quite location. Who needs more?
I cannot say too many good things about this hotel. I was treated like a royal visitor from the moment that I walked in and the owners and staff couldn't do enough to make sure that my stay was comfortable. Although the dinner menu was limited in choice, the food was freshly cooked and pleasantly served. I will definitely stay there again.
dark,drk corrdors,dont pennypinch
Staff and atmosphere excellent I will be staying there again. A second pillow would have been nice - waste plug in bathroom washbasin inoperative - bedside light inoperative on one side at least and finally, some guests maybe disturbed by a lot of noise from children running about in the rooms above.
leisure atmosphere lack of English knowledge
Very friendly staff.
It is only a fifteen minutes walk away from the train station. The restaurant food is very good. No lobby area
The price, in the middle of the Centrum. for one night then it is a good hotel. No directly internet connection. The food was not that good. All parking places where occupied - and not only for the hotels guest.
Everything was in order.
Vrey nice clean room and help full staf No bad points
Value. Breakfast provided was very good. I also had 2 dinners which were good. Very friendly and helpful staff. Road work in front of hotel which should be complete Dec 2009
Staff was helpful and accommodating. Although access was somewhat limited by road construction in front of the hotel, parking was available and handy. Hotel was clean and convenient. Restaurant was good and made a special effort to accommodate a dietary restriction for the other couple traveling with us. Breakfast was excellent. A nice find. No.
Near to the Main-road to Koln. Good parking faclilties. Excellent restaturant. Excellent breakfirst. Nice Hotyel with friendly people. No
Very Friendly N/A
Personnal and location
The hotel was easy to find as it is situated on a main road in the town and it has it's own parking off road, always a plus when traveling with a full car. The staff were friendly, the food in the restaurant was very tasty and plenty of it! The family room we had was clean and comfortable with good bathroom facilities plus it had wireless capability, useful when booking ferries back to the UK.
Although the hotel is situated on the street, it was quiet in the room. Spacious rooms, good breakfast. Overall a great hotel with character and we would stay there again any time. We had a small dog and it was no problem.
The hotel was very quiet and relaxing
The food and the staff were very good. Simply a more comfortable chair in the bedroom would have been nice.
food staff location exterior is misleading
Fine hospitality of staff Wireless internet did not work as I was told.
Very friendly staff. Excellent restaurant.
Pleasent staff, good atmosphere. Good restaurant and breakfast. Easy to find with ample ar parking.
close location to autobahn and very quiet; town friendliness and personal service for a small family hotel could use a better carpet in hallway to help sound insulation
The service was like a 5 star hotel
The friendly welcome,very clean first class accommodation,lovely breakfast and quiet location.
The hotel was very comfortable to stay and also the service is good. Its a breakfast hotel but you can find good bakeries nearby. Location is good.
The Hotel ambience is excellent. The host is courteous, friendly and very polite and also helpful. The room is extremely 'homely' and warm and the facilities avialable suit the cost. I would highly recommend for a short or a longer stay. No bad points
Kindness of employees and moderate prices They relatively speak only German, little English and no French....
Not very friendly, room was not clean, beds are not confortable at all.
Management was extremely friendly. They spoke perfect English. I was informed of the clocks changing 1 hour forward, and made dinner (salad, pasta dish with Apfelshorle) since I was not going to eat breakfast in the morning, which was included with the room price. Front desk host showed me to my room and showed me where to leave in the morning. I paid for my hotel room after being served dinner so I could leave extra early before check-out was allowed the next day. Hard to navigate in the parking lot at night/in the early morning since there were no lights except the motion light on the side of the building leading to the parking lot/towards the front of the hotel.
Great breakfast, nice staff
The food at this hotel was excellent. Very rural locaition no local shops or bars only the hotel. hotel bar resturant closed on tuesdays so can be a pain.
I used the hotel for a weekend visit to the nurburgring WSBK meeting and found it an excellent place to stay. Great meals ( you must try the steak ), a good breakfast set me up for the day.The owner allowed me to park my motorcycle in their rear garden and made me an early breakfast on race day which allowed me to get to the track in good time via some great roads which added to the experiance.The room was clean and comfortable and after a days racing a few beers etc what more could a motorcyclist want ?
Nice place but far away from everything