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The room was large and very comfortable. The furnishings were modern, neat and tidy. The ensuite was equally large and modern. The wellness centre was clean and spacious,well managed and equiped. Thorughly enjoyable. The restaurant was sadly found wanting and there was no swimming pool.
The superior rooms were very nice and the sauna/steam bath/relax areas were excellent. The location is good and staff were very friendly - great breakfast buffet! The lighting in the room was a bit dim (no reading lamps), the hotel does not have its own swimming pool (strange for a 4 star, but there is a public one close by)
Location of the hotel to the Harz mountains. My wife and I stayed at the hotel and were dissapointed with the facilities. Considering that it wasn't peak season when we stayed, and the hotel wasn't full, the hotel could not offer us any treatments from their wellness package. They were fully booked up because they only had a few staff that were working in the wellness centre.
Nice quiet hotel. Excellent value for money, fantastic buffet breakfast. No tea or coffee in the rooms, chipped glass display in foyer, no bath in room - very surprising for a 4 star hotel.
The service was very good. The hotel also has a good standard of luxary. It is well situated for making trips to other places in the Harz. No Complaints.
Good location for exploring the area. Good parking facilities. Restaurant very good, menu varied. No tea/coffee making facilities provided in room.
We have stayed at this hotel before and always found it to be most suitable for a relaxing holiday with lots of walks with our dog in the nearby forest. N/A
evening buffet in hotel no bathtub in the room
Excellent breakfast, nice pools, pools open till 22:30, one is warm enough for young children, food in restaurant is good. Beds comfortable, free baby cot, highchairs in restaurant, play room. Air in swimming pool area, esp. showers, cold. Footpaths near hotel are cleared of snow in winter, so no walk with small children possible near hotel, must use car (no sledge possible, and toddlers will slide on slush and fall into mud). Room service menue not very good.
We had been very delighted by the hotel, it was very clean and charming. The room was quiet a nice one and the breakfast was fantastic. There was no mini-bar in the room, which is not very common in a 4* hotel! For the dressingroom in welness area, you need a coin to get your stuff closed up in a safe-deposit box, the clue is, that it's written nowhere and you find out when you already in swimwear...
Extensive facilities including swimming pool, sauna, games room etc. excellent breakfats. Reasonable price
The quiet location was lovely. The pools were a blessing in the gorgeous hot weather. The reception staff were very helpful and friendly. fortunately we didnt prebook the parking at 11 euros per day. The hotel will provide a car pass for the car park down the hill and although it's a bit of a climb up the hill (for the unfit!) worth the saving.
The five course dinner in the evening was exceptionally good and the service as well.The swimming pool was excellent with no horrible pool chemical smell.
the reception staff attitude was rude upon both registration and check out. they seem like the guests really bother them.
The indoor pool was amazing! And if it'd been warmer, we'd have used the outdoor one too. Such a nice town too! The steep climb up to it.
The staff were all pleasant the view from our room was fantasticand although some might think it a little pricey it was excellent value
Very nice location in Harz mountains The hotel is nice, but rather old, needs renovation
The staff were extremely helpful when we asked to amend our stay at the hotel The buffet menu in the restaurant
The facilities were very good. I think that the breakfast was very expensive. I do not think that one should have to pay to park. There should be a printer available for guests and free internet access.
We were there only one night on our way home, but we used the great spa facilities. The hotel gave us the castle feeling we expected. A quick stroll in the area was also very cozy. Bathrobes would be nice in the room if you want to use the spa facilities.
Clean and friendly. Free parking. Good value for money = Big bang for the buck :)) Only + + + + + Perhaps invest in some type of WLAN ? No problem for me but may be for others...
Great location,excellent breakfast, friendly staff.
An excellent family run hotel on the outskirts of Bad Sachsa. About 1km from centre of town up very steep hills, so don't stay here if it's town centre location you are after (the owner did offer to pick us up in the town, though, if we wanted to go for a meal and a drink!). The location, though, is perfect for walkers and hikers with the forests so close by. Very friendly, immaculately clean. Highly recommended you get much more than value for money! Service was generally excellent, although on the Friday evening some friends of the hotelier turned up, and his professionalism in dealing with all his guests slipped (I waited about 30 minutes for a drink, and he completely forgot one order) They are fairly new to the hospitality trade and I hope that they can learn from this and ensure that all guests are looked after no matter what the circumstances.
The owners were very friendly and went out of their way to make us comfortable. The food was tasty and good value for the price. We appreciated having wireless broadband available to use in our room. The water pressure for the shower was minimal and there was no soap in the bathroom.
Very friendly and good facilities
The Hotel was located in a very quiet location and the owner was helpful. He went out of his way to point out different places to see in the region. I plan on staying here again..
Good staff, excellent breakfast, great shower! We were the youngest people there by about 20 years! Lots of elderly guests. Also no double duvet - 2 singles!
Efficient check-in. Room a bit basic - no tea/coffee facilities, limited tv channels, no bath. No reception staff after 2230.