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It was close to town centre (only took 5/10 mins to walk) the hotel was easy to find and also was very nice to look at from outside.
Convenience, leave car & walk No lift
Location was excellent, easy parking on site, I would use the Hotel again, evening late bar also good. Breakfast & room very nice. Room size was very small, I understand we booked a small double but you could not walk around the bed. We would use the Hotel again but book a larger room.
Clean room, great breakfast, convenient for Bath center, good parking. Night porter woke us up at 4.30am getting linen from the cupboard outside our room.
Room was clean, comfortable with good facilities, excellent breakfast, staff helpful.
Easy to Park and close to the town centre
The situation, the staff and the room I was disappointed that there was no dinner available at the Hotel. I did not spot that this was the case when I booked.
Good location, good staff, clean and car parking We thought it was a 5 star when we booked. Whist it was quite good the room was relatvely small and the bathroom ditto
We were travelling around UK by car during September and stayed in total in 26 different hotels. This one was the worst. The room was extremely small, the bathroom was awfully tiny. The receptionists were quite unfriendly. And a funny thing was that they did not let us leave the car for a couple of hours at the parking while we wanted to walk a bit around the city. The worst place we´ve seen!!!!
Breakfasts were excellent. The hotel was sited in a very quiet and piucturesque area. Restaurant food was overpriced in our opinion.
Relaxed country atmosphere, nice location, staff tries hard, Our room, a standard, was tiny but others are lovely and will will go again choosing a higher rated room.
Very friendly owners/staff, and good food. Hand-held shower only in the room I stayed in.
Excellent food. Capable, efficient, polite staff. Room was not great (dated bathroom; only an over basin light & no bath which was contrary to description at time of booking).
Quaint A little cold
close to my destination. Food was nice. Idiosyncratic atmosphere maintenance of hotel could be improved. - Loo seat was loose, TV remote was not for TV in room. No heating in bathroom, and window would not close Staff could be more responsive to requirements - restaurant booking for 7:00pm, food not delivered until 7:40
Excellent restaurant. Beautiful room Staff were pretty non-commital on arrival. Not made to feel particularly welcome.
Centered around a medieval courtyard with stone paving, this is a wonderful old inn with an unbroken history dating back over half a millennium. We had only booked one night, but were so taken by its charm and history that we stayed for a second night. The inn is convenient to both Bath and Stonehenge, as well as many other sites in the area. Rooms were clean and well appointed. Headroom was limited on some doors (I'm 6'3") and some bathrooms were cramped, but all were nicely fit in without detracting from the original look and feel of this ancient inn. Breakfast was a hearty affair and service was excellent. We only dined at the Inn one evening, but the food was well prepared and nicely served. A number of walking and bridle paths cross through the village, and the one evening change ringers were practicing in the local church. If you are looking for a romantic getaway in a truly old inn with modern conveniences, I can't recommend any place more highly that this. There was very little to dislike here. If you decide to go, you need to understand this is an authentic old inn which has been fitted as a modern hotel. Doorways can be low and some facilities can seem cramped, but all of the work has been done very well so as to preserve the look and feel of an old inn while providing modern amenities.
Bar excellent -- cask conditioned ales staff attentive and friendly Very loud birthday celebration ran well past midnight limiting our ability to sleep needs a bit of tender loving care in maintenance mold in shower breakfasts good but for dinner kitchen was inconsistent
The staff were very distressed by the incorrect booking, they gave us two single rooms free of charge for the night and then changed them for a double room when they had a cancellation. For the price of the rooms it is very expensive. We stayed in three hotels in the area last week. The Cross Hands was the most expensive and had the smallest rooms and the whole hotel is in great need of refurbishment.
The design of the family room was excellent. The location was easy to find and the staff where really friendly and helpful. The cleanliness of the bathroom left a lot to be desired. There was a problem with the computerised billing system which meant that my meal didn't arrive (although this was deducted from the bill and the manager was very apologetic). Also when I arrived I was given a master key as the key to my room had been taken. As a woman travelling alone with my children this didn't make me feel secure.
Traditional Old World style` Not enough bar and restaurant staff (two girls covering both areas). Staff appeared to be eastern block migrant workers who were keen and pleasant but did not appear to have been trained propoerly. Examples were: running - without exaggeration - between bar and restaurant. Did not know what port wine was or which glass to serve it in.
Convenient for visit in area The hotel was fully booked and the dining room was busy. The hotel was grossly understaffed with only 3 staff and one chef on duty and the delay for many people in the dining room was unacceptable. Allegedly according to Greene King the hotel is adequately staffed which if true is ridiculous. In the circumstances the staff were extremely polite and positive and worked very hard. I would recommend but warn of problems.
The bed was very comfortable and the buffet breakfast was just right for what I require.Would recommend but would also tell them about what I didn't like. I didn't enjoy me meal, I opted for the lamb shepherds pie but it was very dry with too much potato and not enough lamb and gravy. The vegetables tasted as if they had been cooked for a while and this would be confirmed by the timescale from ordering to table which only took a few short minutes. Fresh veg can be done in 10 mins. I would have been happy to wait 10 mins.
Staff non existant except one very hard working young man seving breakfast on his own. Ordered a morning paper found it on reception. Could not give the key to anyone on leaving so left it on reception desk
Nice rooms, good location Morning receptionist was inattentive and rude, he clearly needs to be trained in cuastomer service skills
Breakfast was disappointing. We came down at 9.00a.m. and the buffet breakfast was supposed to be available until 10.00, with cooked breakfast available until 12.00. We were obviously the last of a line of guests and there were no pastries, the croissants were burnt, the peppermint tea was an empty box and I finished up all the bits of fruit. The waitress said that what was on the buffet was what they had!!
Price. Breakfast. The hotel was very tired in need of investment.
Everything except below Noise from the road outside
Actractive appearance, lovely place to stop over and excellent food Room very nice but a little small and no shower
food in the restaurant was lovely! no hot water for a bath in the evening - plenty the next morning though.
The staff were welcoming and friendly, and the room was stylishly furnished, spacious and comfortable, as was the bathroom. The food was very good and nicely served. The room lacked a comfortable chair, for which there was space, and there was no shaver socket in the bathroom.
the staff were very friendly and the food is excellent our room 4 was a little small
excellent comfortable room, attractive decor especially bathroom. welcoming pub rooms and the food was second to none. total absence of hot water each morning- this is just not acceptable.
Friendly and helpful staff. Comfortable accomodation.Restaurant meals excellent.