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it was ideal location for barnsley town and the toby carvery was next door
Modern building & decor, rooms clean and comfortable. Superb self service/buffet breakfast, plenty of choice, cereals, fruit, pastries, full English, teas, coffees etc (good quality produce/products) Rooms too hot!!
Veryclean breakfast very good every thing there you could wish for No bad points
V.Clean, facilities in good working order, good breakfast. Nothing!
very enjoyable stay.Comparers very favourable with competitors. nothing.
breakfast was good carpet would of been nice
Very nice and modern. I will stay at another Ramada Hotel next year. None
Good breakfast, very modern hotel No air conditioning,bed very small ,trains very noisy
Friendly atmosphere and staff. Located handily for both Barnsley centre and South Yorkshire countryside Everything was fine
Value for money
Hnady for the motorway, clean and well presented.
cleanliness & helpfullness of staff
The room was very clean and comfortable, the staff were friendly and polite and I had a most enjoyable breakfast great poached eggs! I didn't enjoy the evening meal that I ordered expected fresh veg and not frozen.
type of room for the amount of money
We have stayed at this hotel before so we knew what to expect. As before the staff were very friendly and welcoming and the service excellent. The overall cleanliness of the hotel is very good and the meals, breakfast and dinner, were very good. Nothing is perfect but we had no complaints or dislikes.
the staff were extremely helpful
No complaints at all None
Easy to reach from M1, good location for Wakefield. Very well appointed room and bathroom, very clean. Seemed short staffed at reception during early evening. Had to wait to check in.
Overall,were impressed by hotel facilities and staff,as well as standard of food Were unable to take lunch when we arrived at 12pm ,and were directed to a Sainsburys cafe one mile away by a staff member - not blaming girl at reception who was very pleasant and apologetic,but surely lunch at lunchtime,in a hotel is `par for the course?`
the staff were friendly and welcoming and also the rooms were of a excellent standard i would definatelly stop there again.
Food in restaurant was not value for money
the leisure facilities
Nothing in particular Place is dated
The pool, spa and gym facilities were good. The function food was excellent and unusually for such gatherings it was served hot. Both receptionists were efficient and friendly. One of our group rang the hotel five times in the week leading up to our stay to book spa/beauty treatments but the phone was not answered. A booking lost I'm afraid
The attractive atmosphere linked with the helpfulness of the staff and reasonably priced 'extras' led me to feel I was in a more expensive hotel than I would normally choose for an overnight stay.
gym pool food was not up to standard
Hotel was ok overall, but evening meal was not particularly good considering the price also my cooked breakfast in the morning came swimming in fat.
nice pool and gym the bed was very squeaky, when i raised this with staff they just laughed...never been one for sharing my bed with sooty and sweep! Restaurant stuff were rude and ignorant, the fact that i was in jeans clearly meant that i wasn't good enough for their 'posh' restaurant. avoid at all costs...
clean and comfy , good location , friendly
Comfortable accomodation Meal in main resteraunt considered very expensive for small portions served. I did not enjoy or finish the meal and personnally would have preferred some homecooking options such as steak pie etc..
Free wi-fi, friendly staff, good prices, good breakfast. It was clean and everything worked.
Room was clean and nicely set out, friendly staff both on reception & in the bar area. nothing
Not very busy No hairdryer in room
The Staff were very friendly and the room was excellent for size and comfort The resteraunt attached to the hotel had very below average food so the evening meal and breakfast was very poor
location and pub attached nothing
The ease of use, stayin as a Wedding Guest
Cleaniness of the room. There was an issue with some of the services in my room. However, i was moved to another room where everything was more than acceptable. For the price of the rooms, a wider selction of TV could be available rather than just freeview channels i.e; sky or cable
The reception staff were consistently helpful and the location was very convenient. The booking system utterly failed to synchronise with the hotel, I had four separate bookings over four weeks, when I had to postpone these before I attended the system was unwieldy and in effective. Then when it came to checking in my details were never to hand and always had to be searched out. I only finally managed to cancel a spurious booking once I was at the hotel. Excellent staff, dreadful booking system. As such I would not presently recommend the hotel because of the booking system and it's lack of synchonisation with the hotel.
rooms were very clean and good value for money. Food in restaurant was good and entertainment in the bar was great. Staff very friendly Slight musty smell from bathroom
staff were very friendly and helpful. Food was excellent and well priced. It was comfortable. Excellent swimming pool/spa facilities.a very pleasant stay.
could not complain about anything, except we didn't have time too make use of the spa a nd swiming pool, but maybe next time. none
The staff at breakfast were just wonderful! If only every hotel that we chose to stay at had such lovely couteous people employed - they are a real credit to you!
the pool was great - pool staff were also helpful.
Location & authenticity of hotel With the exception of breakfast the food was awful. Tasteless, too much salt, vegetables were either almost raw or overcooked as well as very poor value for money.
Location - access available direct from the hotel to a network of footpaths. Swimming pool Restaurant was rather expensive, and the bar menu a bit limited
Excellent facilities and helpful, friendly staff.
Hotel Bedroom was very comfortable Restaurant being closed on Sundays and having to eat in bar from a pub style menu. Food not particularly good and steaks not cooked as requested.
A very nice hotel in deed The rooms are comfortable, spacious and clean. I only staid for one night but I'll chose it again when I travel up there to visit my costumers.
the room was lovely and our stay was the only thing was there was alot of special offers including the 2 treatments , evening meal ,bed and breakfast for £109 and we didnt know about it one of the guests informed us as they had booked it . we will definately be booking again .
Great leisure facilities, friendly staff, food was great and the rooms were beautiful.
The building itself is outstanding. Food, although expensive, is excellent. Bedrooms dated and in need of refurb
good food, great service none
the food was of poor quality
Great hotel, fantastic room, pleasant staff, good value
The breakfast! Check in! And the smell of oil burning!!!!!!!
Everything was clean, staff were extremely friendly and helpful. Whle stay was lovely and would definately return. Nothing.
Great Surroundings ,quiet,nice warm pool ,Friendly staff ,great breakfast and food generally good Room a bit dated and old fashioned
Great room overlooking the lake. Liesure and front of house staff were outstanding
Modern, spacious rooms, with good facilities. Restaurant menu is very bland, and I feel this let down the Hotel. Not a menu I could choose from - so eating in the Hotel was not possible - at least for me.
The room was clean, comfortable and the TV had a range of channels. The hotel postcode was was not accurate for sat nav use as it sent me off the main road into an industrial estate rather than carrying on the road and over some more roundabouts. A lot of building work around the hotel so it looks like an unfinished, barren area. no bath.
The hotel staff were freindly and helpful. Environment was clean and well kept. My room was very cold and did not warm up. I had to eventually ask to be transferred to another room.
A well kept hotel, very clean and in agood position for visiting that area.
Great value, nice new hotel,in walking distance to a nice pub, good food at a great price,
Thew room was great. Needed more pillows and the bed sheets were ripped.
took 90 minutes to check in because they could not find me on their system, then they would not check me in and process the visa given because they thought I was doing fraud, even though I had the printed receipt with me, I was booked through my job which I do each week, I arrived early evening when my boss was at an dinner party and they dragged her out from her party as I did not have the company visa with me and she had to drive to her office to open up an e-mail from them to fill forms in then take the company visa out the safe to fax that too them, she missed the starter and the main course, then they put me in a disabled room, it was the most horrific service everything!
Very clean & very pleasing Recently refurbished executive room - overall very nice. Bathroom looked plush, however lacked finish - the wooden unit basin mounted was on stood directly on tiled floor with signs of water damage(swollen)also unit maked up due to where the soap has been left, shower head pipe work visible between headunit & wall. Could have done with:- a soap dish, shelf near basin. The only shelf where tooth brush, drink glasses etc could be left was behind the wc not the most hygienic of places.
I chose this hotel because I was attending an evening function at the hotel so location was foremost priority. Main hotel is excellent for functions and of a high standard - I would have ticked 'luxury' to classify the hotel had it not been for the bedroom. Staff were friendly enough. We were located in an annex bedroom (ground floor off reception). Bedroom was freezing cold - admittedly it was the end of October but didn't expect to have to sleep in coats! Even the carpet was so cold it felt damp. Other issues: Damp towel left on bathroom floor - later realised this is because the shower intermittently dribbled and splashed on floor; room dusty (especially noticable on black lamps); dead spider and bits of paper on window sill so obviously not been cleaned; four holes in one of the bed sheets; mug in bedroom was cracked and chipped. I contacted the hotel manager by email when I got home to advise of these problems so that they can be rectified but a week later the email has not even been acknowledged.
Staff were very pleasant 1) Exterior of the Hotel is poor (Reception area is very modern and well presented) 2) Rooms are very dated and tired.
Excellent front of staff - attended a wedding/reception and though that it was very well planned We stopped in room 703 which was one of the refurbished rooms. The room was very comfy and well decorated but I have 2 points regarding the bathroom. No 1 - the stainless steel rubbish bin was rusty and needed to be thrown away. No 2 Whilst the shower is excellent, the water left on the tiled floor is extremely dangerous and had my elderly parents been in the room I would have been very worried about their safety. I think you need to provide floor towels as well as bath/hand towels to mop up the water that comes out of the shower area. Also, the breakfast was really nice but would benefit from the plates being warmed. I would welcome comments from the hotel regarding these points.
Lovely interior to the hotel, nice restaurant/staff. In a very good location to the Racecourse and a pub across the road. The shower in our room was at boiling temp and could not be turned down which was very infuriating and dangerous. The staff on Reception had atitude problems and did not make us feel welcome. When I paid our bill and attempted to speak to the lady about the shower she turned away and went about other business with her collegue never glancing back.
No expense spared with this hotel
hotel room was fantastic and the food was amazing
Convenient location just 10 minutes walk from town centre No cold water - both sink taps ran hot. One tap was coming off the fitting. Bathroom door did not close. Room was very small and claustrophobic. Tatty furnishings. In need of a major refurbishment.
Clean, good parking, nice size room, comfortable bed. Shower unit loose on wall, constant drip, unable to regulate temperature - too hot. Heating too hot, I tried radiator valve to no effect (later advised that reception could have sorted this out). Lift not working, no help with bags up stairs. Insufficient info in rooms ref heating, tv channels, immediate local area (Doncaster). Poor external signage - we were told this was because hotel is a listed building, we asked for more information out of interest but it wasn't forthcoming.
Fantastic staff, very helpful, always smiling and happy. The hotel is great the rooms are furnished to a very good standard. Bed were very comfortable. Best hotel that I have stayed in for years, don't change a thing. The weather in Doncaster was very cold outside, so glad I was staying in an excellent hotel.
Noise from two wedding parties
Great location - from Airport and amenities. great atmosphere - an oasis away from the crowds. Not applicable
The restaurant was excellent
The comfort of the room and the hotel in general; excellent cuisine and good service.
Lovely suite with luxurious bathroom. Excellent coffee at breakfast. It ended to soon
Comfortable and spacious room, traditional yet modern en-suite and Excellent breakfast
spacious, luxurious suite with a huge comfortable four poster bed fit for a queen everything was lovely
The room I was given was large and comfortable and was better than I expected. Everything was fine
Wedding party was very noisy in the corridors till the early hours making it difficult for other guests to sleep.Maybe you do not value normal guests.A very expensive reataurant menu yet my Guest was left with very little choice of a vegitarian meal.I think there was only one very unimaginate main couse item and she had to choose from the starter menu.
Three small comments. 1, I thought the Lady in the breakfast area was speaking to a Dog when she directed us to are table. 2, The picture on the internet was nothing like the room which i stayed in! still very nice but not really £135 worth. 3, Under the left bedside table was somebodys dirty sock which i put in the bin
We liked everything about our stay. We came to a wedding and the attention to detail was outstanding. You should be very proud of your staff, they were helpful, polite and knowledgeable. See above
Peace and quiet after a long flight. Chance to get over jetlag. Nice place Could not open window so no fresh air. Room was musty. Your long life milk is not a patch on Australia's. We wouled have a small fridge in the room.
Location, setting, food comfort and friendly staff Room to hot - but soon remedied - 2 weddings.
Excellent location off A1,good views even from back of hotel Resturaunt rather over priced
The hotel was exceptionally well appointed and the staff were very good and everywhere was very clean and tidy I would be hard pushed to find anything that I did not like during my stay.
Striking wallpaper. Comfortable bed. Lack of parking space on arrival. Dining room crowded and disorganised at breakfast. I had to request a bowl at the buffet and my husband ordered scrambled eggs and was given a fried egg with his English breakfast. However, the staff were pleasant. Bath was very small. Room very hot on arrival, but staff did oblige by turning down central air conditioning.
Staff friendly and helpful.
I was upgraded to a superior room on arrival which was a nice surprise and staff made you feel very welcome, nothing was too much trouble. Restaurant food was first class and justified the slightly higher prices than you would normally see so well worthwhile. The only thing I didn't like is the fact that I was only staying there for one night on business - one week would have been much nicer! :-)
I arrived to find that although I had booked a superior garden double, they had only a shabby, interior room with a window having a wall one foot away. They refused to accomodate my reservation, even though I had arrived early.
had a wonderful stay for a wedding,the hotel was beautiful inside and out ,we stayed in the new bit at the side ,the decor was very nice and the size of the bedoom was very big.Comphy massive bed and great pillows for once.The food was outstanding and very helpful staff. that i had to come home !
New, clean and everything worked proerly Breakfast: a cooked breakfast for those travelling around all day and don't have time for lunch would be good - even if it could be arranged with the pub next door
The good sized very clean room, comfortable bed. Able to get an early breakfast. No
Lovely Room, everything in room so clean & comfortable. We had to wait at least 5 minutes at reception to check in.
The internet did not work
Room was ready early and we were allowed in prior to attending a race meeting at Doncaster, which is a nice touch. It is impossible to get a taxi from the hotel to racemeetings on a race day. The hotels location means a long journey for a cab in slow traffic and the 6 taxi firms we contacted all stated this. Bear in mind if off to the races!
The staff were very helpful, the breakfast was very good, and the bed was excellent. We would have brought it home, but thought you would miss it.
Large clean room. Friendly & helpful staff. Easy to find & quick access to the centre of town (5 minutes drive)
Great place to stop over on your Journey. Have allways used travelodge but not any more!
excellent room bar and lounge area very comfy breakfast could have been better
Location excellent staff helpfful
Room was very clean, the bed comfortable, very central for shopping or clubbing. Due to its location it was a little noisy due to late night revellers, the car park is very small and was full, had to pay to park elsewhere.
Very hot, no air con and poor parking arrangements
The location The room was smelly and dirty and the towels had make up on them
no internet access
Business meeting Not having a trouser press in the room
The only thing pleasant about this hotel was the sleep I had after travelling all day Worst service ever....half the staff dont seem to be capable of their given job
bar /restaurant modern and reasonably clean Bedroom very outdated as was bathroom. Our room directly above function room, extremely noisy
fantastic photo's of the rooms, looks great from the outside, the discoint looks like a good deal smells of stale water, food really really bad, made by a child, broken remote, noisey, dirty carpets, odd attitude from staff!!??
Nice, friendly hotel centrally located within the heart of Doncaster town centre.
The price Restaurant closed at 9 pm
Easy access to a1 and m18 Spacious rooms Good supply of hot watre and well-appointed bathroom Parking too distant from reception - sign saying 'let your luggage off at main door, then park would have been helpful room very much too far from reception signs to get back to reception very few and far between - got lost newspaper did not arrive by sunday morning 9.15, but it was taken off our bill breakfast room could have been cleaner
The gym was one of the best I have ever been to The rooms were very warm, it would have been better if they had air conditioning
it reminded me of travel inns
Friendliness and helpfullness of the staff
The Receptionists were very helpfull when I required help to find a tyre firm after having a puncture
Clean, warm & comfortable. The main entrance is at the rear. This is not apparent even when entering the car park. It is natural to try and reach the front of the hotel where one would expect to find the reception. But you can't drive there!!! After walking along a narrow path with luggage and a disabled wife we reached the revolving door at the front. This revolves too quickly and bites at your heels - my wife wouldn't even enter it and it had to be 'disabled' for her to get through. We then found the reception at the rear and the adjacent automatic sliding doors. A simple sign in the car park directing you to the entrance at the rear would have saved a lot of hassle.
Staff were extremeley good and very helpful
Very clean well run hotel, staff very helpfull. Rooms excellent well fitted out. I considered the bar prices to be slightly on the high side.
Very airy - the restaurant area is well lit - The lounge/bar/restaurant area has been very tastefully used with the space available. Not a bad point just our personal opinion - The night we stayed it was freezing - There was no extra bedding and the wooden floors were too bare - In the summer it may be adequate but not in winter
Internet - ired access strange (Ethernet cable in my room would not connect to my pc). Wireless access in lobby very slow - until I mentioned it to staff then it speeded up. Odd!
We were taking a very early flight from Robin Hood airport. Staying at the Ramada took all the stress out of "getting to the airport on time" We just stroled across to the check in desk, then got on the plane. No issues
The hotel was near the airport and looked good from the outside. Multiple issues including price cheaper on hotels own website.
New hotel, nice and clean and very friendly staff None
The helpfulness of staff, particularly Rosie on reception who helped with all our queries including finding a postcode for the earlsheaton cemetry where my father's parents were burried and a soft broom for me to brush the snow off the car - she is a credit to the hotel. The toilet in our room had been used and not flushed before our arrival. The hotel restaurant was somewhat cold and impersonal although the food and service was fine.
Friendly I did not like the fact that you woken up at 8.00am in the morning by a very loud bell which we thought was a fire alarm.
The courtesy and helpfulness of staff. Availability of meals. Comfort of bedrooms. Warmth in cold weather.
Food was far better than expected. I am a somewhat jaded business traveller. Nothing
The staff made you feel very welcome and nothing was too much trouble.
The location to my family who live in Wakefield, The very helpful staff, and the cooked breakfast!! The low level bed,and the shower not being a proper closed unit.
well appointed room, restaurant food was good and well priced
service limited menu.
The quietness, the friendly but courtious staff, & the breakfasts .Can't coment on other meals as didn't have dinner.
Beautiful park within walking distance. Nice sunny bar area. The furniture in the bar area has been thick of dust on both my visits.
The attractiveness and cleanliness of the hotel, the restaurant, service and ambience was superb. Could you please send me a loyalty card as I will be using the hotel again next week. There was a lot of noise at 6am, the door at the top of the stairs was continually banging with people talking loudly.
Noise from motorway traffic. I orderd a wake up call which I did not receive
swimming pool. Lovely rooms.
the party we went to nothing, disgusted
I liked the staff, they were very knowlegable about the area and gave good directions and were helpful. The room was comfortable and had plenty of tea/coffee!! The wardrobe was huge, even had an iron and ironing board. The restaurant was very good value for money. Plenty of room in the lounge bar. I didn't like the constant road noise at the front of the hotel, it didn't stop all night, also a group of residents stood around in the carpark at 2am discussing travel arrangements, the windows at the front could be double glazed to stop this or book a room at the back. The hot water ran out at 6pm too.
The temperature inside the swimming pool area was too hot and unbearable to sit in for more than 10 minutes. The price of the breakfast £12.95 was far too expensive and we did not have it.
For a big hotel chain the chef did a great fixed price menu --the pan fried duck was one of the best and the fennel salad !!! brill ,good price wine list the first room offer was no good--it was an upper room with a leaky skylight and the telly was dead with no service men on call at weekend.Natalie at front desk did a great job of room change and the room was good. 10/10 to Natalie as there was a wedding at the same night
convience to motorway
The bed was comfortable Overall the hotel needed to be refurbished it was looking tired and well used especially in the restaurant.
Reception dealt with our complaint about the room smelling badly of cigarette smoke quickly and efficiently and moved us to another room without any problem. The first room that we were put in stank of cigarette smoke. In fact the whole landing smelt of it. The windows had been left open obviously as they had tried to get rid of the smell.
Vwry handy for the m1
Good breakfast, pleasant room. Well located for the race track (we weren't going there, but many guests were), outside the city center. The vaunted WiFi access never worked. Eventually the staff let me use an antiquated PC behind the reception desk to send an essentiall email, but no one could ever get us a connection from our room or even from the lounge. The staff were very pleasant but unable to help. Clothes fell off the hangers because they have to fit sideways on the hooks.
as we were going to the races the location was perfect. the staff were great and we even got there to early for check in but they gave us our room early so we could frehen up for our day out after the races we went back to our hotel to relax and have a couple of drinks in the bar. i was astonished to find that all seating had been removed from the bar to accomidate racegoers, as residents we had to go to our room to sit and relax when we came down later the bar still had no seats so we went straight in to town centre .
The staff were very helpful and friendly, the room comfitable and the breakfast was freshly cooked and delicious
Room Customer service was appalling! A wedding party over ran the hotel . we couldn't use bar or restaurant . it was even difficult using the stairs!!! Very noisy.
Superior room great with fab jacuzzi. Nice cooked breakfast. Friendly staff. Big soft Super Kingsize bed. Our only complaints would be that due to there being a wedding on on the Sataurday we were not able to get a bar snack til 8pm instead of quoted 6pm and dinner started at 9pm instead of 7pm. Also check out time was stated as being 11am but as we were not being collected til 12 noon on Sunday I asked if we could check out later, which according to the brochure was possible if we paid extra but I was told No and given no reason.
no comment. no comment
Value for money. Comfortable rooms. The price varies. They won't match the price on reception, that you can book on Internet.
the friendliestof staff customer care skills excellent the bed but that is down to preferential taste
Rooms were clean and tidy. Bathrooms were nice. Function on beneath our room until midnight. very loud despite hotel knowing we had our 3 month old baby staying with us.
Very large flat screen TV in room. Large bathroom. Plenty of storage space. Room had it's own character. You can see the racecourse from the hotel, it's a only a 2 min walk. There was a leak in the bathroom but this was caused by the people in the room above. The room faced directly on to a noisy roundabout, but we knew about this in advance.