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staff, especially Peter were very friendly and helpful. Just wish we had more time there.
Lovely brand new hotel - think we were the first guests so work still going on . Friendly staff and beautiful building and furnishings. A little too quiet but more guests arrived during our stay.
Spacious well-equipped room, location close to the town centre
Good Location and facilities, friendly staff. Will certainly consider staying there again. The restaurant is to my opinion a bit pricey for the region
Parking charge seems high but parking spaces would be difficult to find close to the hotel.
Restaurant quality very good. Bathroom looked good but lacked functionality...........to have a shower wet the entire bathroom. Very clean and comfortable room. No signs in town directing to hotel and hence very difficult to find.
Excellent location, beautiful surroundings, nice facility. The breakfast buffet was superb with very good pastries, freshly prepared eggs and a reasonable variety of items.
Beautiful room and bathroom, firm bed with good quality bedlinen. The location was good, quiet yet right by the lake and park and close to the town with its bars and restaurants. Indoor pool and leisure facilities were great (especially when it rained) and the staff were friendly and helpful - altogether a very pleasant stay.
Everything. Great hotel, very helpful staff, excellent facilities and superb food and wines. Nice relaxing break. Close to town centre. Will definitly return. Nothing.
The lake is beautiful and the staff is young, friendly and happy
The staff was very helpful and very friendly. They all went out of their way to make my daughter & I comfortable during our stay.
the adress of the hotel mentioned in your booking reply was wrong. this caused us a delay of three hours on the arrival . at the hotel they said we are correct and the adress and the location are incorrect.
Everything! There was a problem finding the hotel, because the number of the road and even the kilometeres stones were changed and the new ones were not updated in the reservation forms!
Excellent restaurant. Stunning views. I was not allowed use the pool facilities despite having a written confirmation that it was included in the rate. Booked for 3 nights but left after 1 following an arguement. Disgracefull treatment from what purports to be a 4 star hotel. They have no concept of how to deal with a customer! I could not suggest that anyone books this hotel.
Nature, quietful Poor maintenance
The views were wonderful. Spa facilities were advertised but it is not until arrival that you realise there is a hefty charge for daily use and it closes for two hours a day in the afternoon!
The facilities were wonderful. The pool was a bit cold and we had to pay extra, which wasn't clear on the website to visit the pool.
The facilities are ok! Spa Installations didn't work properly!
Spa, room and service were all good The restarant was very smoky on first night. The bar didn't open until; 8 pm in the evening (not at all on New Years Rve
Spa Too hot in the room. There was extra charge to use the spa but it is not clearly written in the your web site. In fact it implies that the spa entrance is free to guests.
the location of the hotel near the pista the ski That the Spa for only one hour whas costing 20 € this is normely for free
Excellent rates and friendly staff. Especially off season. During the peak season (winter) the character of the hotel changes into a bustling family hotel.
Was convenient for the skiing area and quiet. Having to pay extra for everything - parking, the safe, the pool etc.
Clean modern spacious ,very professional staff. Good food lovely lounge and bar Big problem was no facility to pick up guests from station 5km away and only one [very unreliable !!]taxi in village. We were not the first to complain about this serious fault .we would have been happy to pay for the service. We had to get taxi sent from puicerda 20kms away at cost of 25 euros .
We loved the scenery and helpful staff at the hotel. We ended up staying for 2 nights. room was hot on the first night (no AC) but staff was very willing to open sky light for 2nd night
Excellent location 50 metres from a chair lift - ski and boot hire next door.. Good size well fitted rooms with modern "designer" bathrooms. Restaurant disappointing - dinner below standard for a 4* hotel and liile other options within walking distance
The location is superb. You can park outside hotel door & its only a 2 min walk to lifts/ piste. Rooms are very modern & clean.Small games room where you can play nintendo Wii (costs 5 euros per half hour to hire). Buffet breakfast is excellent - hot & cold food provided. Staff very friendly & helpful. No sky TV or wi-fi in rooms. Kitchen facilitiies very basic.No tea/coffee provided or even cups. A small washing up kit would be useful. No sofa in main room, although there was a table & chairs for 4 people.It costs 20 euros per person to use the pool/ spa area which we feel is too much, so put us off. Pool table in games room would be good.
Great Location. friendly helpful staff. We stayed previously with the children and the duplex apartments give great space at a good price for families
People on half board given priority at meal times which meant others treat like second class citizens and had to accept what was left. Also advert is a little misleading as it suggests that the use of the spa is included in the price whereas they actually charge each person 20€ per visit.
The hotel is well situated close to the lifts. Breakfast buffet was really good (we didn't have full board). The "spa" and pool was not so impressed and it was not included in the hotel visit. It was expensive. Not much more to do in the hotel in the evenings. Too expensive to upgrade to full board.
Comfort and cleanliness of room. The meal we had in the restaurant was excellent. One disappointment was at breakfast where we were not able to get a satisfying cup of tea. The hot water never seems hot enough in Spain.
The staff were excellent. Good location.
Nice location with free parking and local market on Saturdays. We booked the "romantic getaway" to get a nicer room for just a few more Euros and got champagne, chocolates, and a rose (with rose petals scattered around)! Only a small town so not much choices for restaurants, but we were just using it as a stop on way to Andorra.
central to city,clean,comfortable,well presented
Friendly staff, central location. No communting rooms
Great place, easy access from the big road in our way to Andorra. Really worth of the money.
The room was very comfortable.
The Hotel is modern, clean and up to Spanish Good standards of decor. Has greater potential than it achieves in other areas. Was let down by small dining room with partition screen between the bar area, and obvious out of the freezer type instant food.
The hotel was easy to find and in a good location in the town centre. We used the underground car park which enabled us to store our bikes securely. The staff on reception were really helpful. The rooms were modern comfortable and clean. Wi fi reception was good and free. The breakfast was average - had to ask for fresh hot water in the flask for tea. The reception staff were having difficulties with their credit card machine which resulted in me having to pay for breakfast in cash.
Great location,easy to find,nothing negative(nothing).We would definetly stay here again.Thanks so much for a stress free vacation.You should have better rave reviews on this place.
Staff very very helpful and kind
Ideal for a 2 adults + 2 children sky weekend. Breakfast was correct in quantity and quality... and free for children under 10! The noise from the air conditioning system that was in a room just in front of ours (end of the corridor, first floor... Low price rooms?)
Close to slopes, clean, efficient check-in and room cleaned every day. Apartment was advertised as sleeps 2-4 people but not much further which gave you the impression of having 2 bedrooms, not a lounge room and a bedroom. So probably was better value accom on the mountain with breakfast included. Had to pay for access to the pool/spa even if you were a guest. Also if you have a kitchen in the apartment the very least that you would expect supplied would be a sponge and some washing up liquid....
very comfort room (Duplex), beautiful view, convenient fo family. fukk kitchen
A cosy bar
Proximity to piste, ski school
Location close to the skii lifht, nice area and exelent for familys with jung kids,good skii shops around. The clean service is simple doesn't exist, just clean the floor but never under the bed, (plenty of dust)in 7 days do ot change the beds "cloth" and do not clean garbage collector.
The apartment was excellent. Spacious, clean and warm. Perfect location for skiing. And the spa is a bonus at the end of the day. We decided to pay 10 euros for a breakfast. It was very basic, the bread and rolls were not fresh and there was no hot food available. We will take advantage of the excellent apartment facilities during future visits.
The accommodation was excellent; warm, modern & clean - I like the fact that you pay per room rather than per person. The pool area & pool itself was not warm enough to use comfortably. The car park charge was a little expensive. There was no gym or decent restaurant on site. The approach road was v. icy & not properly gritted after snow
Close to the ski lifts and the price of the hotel. Heated swimming pool; Lack of a bar and sitting area in the sun. Cleaning service included just making up the beds
The Half Pension dinner was very good The breakfast, was not buffet and it took quite some time to get a few slices of ham and cheese. The dining room was very hot.
Staff very friendly and helpful,The breakfast was first class,and the room was immaculately clean.
The mountain location, facilities and cleanliness Receptionist was efficient but not friendly.
The surroundings and location were great
comfort, quiet, nice staff room temperature : extremely hot
The location and the quality of the service Difficult to find the hotel and the bad state of some facilities
Quiet surrondings There's no lunch service or a the option to buy quick food & beverages
Very helpful and resourceful staff made the stay very comfortable. The free private parking at the slopes is very convenient.
The staff at this hotel cannot do enough for you. The atmosphere is very friendly and the style of the hotel is rustic and relaxed. The food in the evening was excellent. At the end of our stay, I forgot my keys and they immediately posted them on to me. What a hotel should be like.
Good family hotel with very friendly and serviceminded staff. Nice and cosy morning and dinner restaurant with good mountain buffet.
The hotel is very good. Great team, great food, really beyond our expectations. We stayed there for 4 nights, to ski in La Molina. The rooms are confortable, according to a 3 star hotel, but the service was perfect (like a five star). They took care of every small detail, even when it was not their responsibility.
We stayed in the hotel for four days, after lovely breakfast we went skiing, then playing table tennis, exercising in the gym, relaxing in the sauna and ten enjoying delicious dinner... no!!!
The staff was very helpful and friendly. Very aware of changes on the ski slopes. other guest were noisey. Easy to hear noise in the rooms.
staff were helpful.
The hotel was very clean and the staff very nice and helpful
Very helpful staff. No trouble in having a secure place for a bike.
Very comfortable, good size rooms. Good selection of buffet style breakfast. Excellent friendly staff.
convenience of location smoky smelling room
Parking good and the food was also good. Very pleasant staff and the room was very comfortable as it was just an overnight stay on our journey.
Very clean and comfortable room. Couldn´t get the wirless to work in our room but there was a laptop at reception we could use. Not that close to town but fine if you have a car
The staff were very helpfull. Having access to the internet was a very good facility.
Hotel close to city centre Room needed filling in furniture and painting. Result of tradesmen using hotel as base.
Hotel is very good pointed. It's easily accessed from the highway and it's close to the town center. Room is nice and cleaned daily. Hotel's restaurant gives a low price if you don't want to eat outside for some reason. Nothing. Cheap and very nice place to stay.
The facilities were very good, and the location was excellent.
Lovely location, and comfortable firm matresses. Very nice breakfast, though if you are looking for a full english, then look elsewhere. Nice spacious living room area with a fire, so good chill out possibilities. the room was a bit small though and we were mysteriously put in the smokers area of the hotel, and I hate smoke, but it was only evident when we opened the door to the corridor, so it didnt affect me too much.
Location, friendly staff Smoking in rooms
Not much! Rooms too noisy and too small, poorly equipped. I paid for the Confort room, which in theory has an extra living room. This was more like a cupboard, and totally unsuitable for work.
Lovely setting, good views, friendly, comfortable. Spa and pool nice. No restaurant
The location,,the open area. the short distances to many places The acoustic is very bad.Too much noise from adjacent rooms. The lack of elevator
Very quite, relaxing, nice rooms. N/A
We enjoyed the swimming pool which was located in an upgraded glass house with beautiful views of the Pyrenees mountains. Very little interaction with staff and difficult to find someone to serve a beer at night, but maybe because the hotel was not so busy.
Family atmosphere, good service, proximity to centre of town + boating lake
Swimming pool, jacuzzi and sauna were all excellent. Breakfast was good.Staff were very attentive. Hotel has no restaurant but its location puts you within easy walking distance of the town centre so no problem. Rooms were comfortable but very dark wood used on the floor and seemed a little oppressive Thank God for SatNav. This part of Puigcerda is a maze of one way streets. Make sure you have a downloaded map at the very least. Worth the effort though.
First class hotel in every respect. This is my third visit and will certainly go again in the future
the location, service and food at teh restaurant
The room was very spacious, comfortable and clean. The facilities in the rooms were good. The gardens were nice. It is situated next to a busy roundabout near the border with France and therefore, noisy with many passing lorries during the day. The pool was being renovated. It would have been good to know about that before arriving.
the quality of food served in hotel was excellent also the rooms were nice some staff were unhelpfull
free internet. good breakfast the staff was partially helpful. the man was most unhelpful, rather rude, he knew i was frustrated, but did not offer to help. the hotel was far from the town. you either walked for 15min uphill or took an elevator as town was up on a hill. so not true advertising. not impressed