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'Country' feeling, by a river, with great view of mountains - but actually only 2 minutes from the town center with restaurants, casino, and thermal spas. Only caveat is that you have to want to go to the town in the first place - it is an out-of-the-way picturesque thermal spa and ski center village in the mountains.
Very clean, comfortable and well equipped, easy parking, close to town centre .Comfortable bed with good bedding and an interesting themed decor.Lovely garden and courtyard for sitting out Very friendly and helpful owner, very good value for the cost. Would happily stay here again. Everything was perfect, so no, nothing to mention.
The staff were very friendly and helpful The room smelt of cigarette obiously somebody smoked in there as we are none smokers that bothered us very much we should have been told. the pillows were the french ones which were uncomfortable
Peaceful area, friendly staff, nice breakfast.
Friendly receptionist. Good facilities, wifi internet service good. Room was clean and comfortable. Breakfast was good, fair selection. Good location to the Le Grotte (main purpose of our visit). Overall hotel was good value, will recommend to others and will return. v. good in room internet service (but time limited), not a major problem though provided that the receptionist was available.
Lourdes was quiet at our time of visiting. Enjoyed a great drive up. To Pontiac d'Espangne. The staff were helpful and it was good to have a refrigerator in the room.
only criticisim is that the hotel reception closes at 8pm.
The staff were so helpful and it was such value for money and the rooms were great. Nothing to say was great
The staffs were very friendly and accomodating. In fact the sales manager could speak 11 different languages... definitely a great asset to the hotel and trememdous comfort to overseas guests.
The staff are very friendly and very experience as well. breakfast was very good. no comment
I was first introduced to this hotel by Mancunia and since then have stayed in this hotel several times in the past years. I have always felt welcomed by the staff both at the reception desk and also in the restaurant and have found that their service is very good.. The food is very good value for money. I was also very happy to see that the bathroom had been refurbished and the rooms were very comfortable.
The most prominent feature is the friendliness of the staff and the facilities provided by the hotel are very professional and excellent. There were no amenities like tea, coffee and fridge in the room.
the staff were excellent Pushing a wheelchair & because of the location ie. Lourdes attention could be given to immediate wheelchair access into the hotel entrances ! and maybe if they have influence the general access infrastructure of the town !
excellent hotel. staff very courteous and helpful, hotel room spacious and comfortable and within walking distance of the sanctuary. Breakfast included in price .
The hotel staff were exceptional
Hotel Paradis was an eminently practical hotel. Rooms and toilets were spacious, and i particularly liked the fact that the toilet and the shower were separated. Showers are positioned such that they do not make a mess, and the towels and beds were very clean. Airconditioning was definitely a plus even though Lourdes was cold when I was there. The design of the room looks like the hostel I stayed in in Australia - very dull and drab. Though for 60 euros, I can't really complain. :)
The hospitality of the front desk staff was excellent, very friendly and helpful. Everything about the hotel was good; I have no complaints.
Location was good, staff were helpful, Hotel was very clean & comfortable
Staff were very courteous and helpful! Bathroom was not cleaned as well.
Nothing, even the breakfast ,which we had to pay in advance was very poor . Far to expensive for what you get plus the wrong info from Booking.com
Proximity to Lourdes Domain It was very noisy late at night with pilgrims in bar till 3am. My mother & I couldn't sleep.
fabulous view of the river and suroundings entrance & exit of parking
Spacious comfortable room, beautiful view from balcony, very grand reception area, spotlessly clean, helpful reception staff who spoke perfect english.
Location was excellent It was all ok except Internet available only on the hall
Our rooms did not have suitable walk in showers as stated and then we were moved to a two level room with a difficult stair access, where the shower on the upper level had only cold water on two of the mornings. Also on the Sunday evening our table in the restaurant although booked in advance was not available and we had to sit by the side of the through-way which was very noisy and the manager did move out table after our first course but we were not served the food we ordered after 45 minutes and had to leave before desert as the restaurant so so full and having problems dealing with the numbers.
We enjoyed the closeness to the Lourdes Sanctuary. There were two very loud parties on two nights of our stay. We were on the 4th floor and were kept awake. When we asked for the music to be turned down they replied no until I went downstairs and yelled at them. Also, the pool was shut down for 2 days which is why we chose the hotel.
Staff were very friendly and helpful, hotel was very clean and comfortable
The location, definitely. The grotto is literally 3 minutes away. Comfortable, if sparsely furnished, rooms.
Cooking facilities in room meant you could eat in if you wanted and could always prepare breakfasts.
Upgrade to an efficiency unit rather than a guest room. Location above the bustle of the city. Thermal baths, spa,etc that we did not use but were available. Staff not present at check in time , Had a wait a rather long time to check-in. Staff spoke only French and no English.
Quirky furnishing in the rooms, useful sink / cooker unit for self catering. Excellent location for Aquensis Spa and the casino - a few minutes walk away. A few restuarants within easy walking distance into town. Main focus of the place seems to be semi-medical, with emphasis on physio and alternative medicine treatments in the adjacent Thermal baths. Very friendly but distinctly quirky. Little English spoken.
Hotel was clean and comfortable within walking distance of good restaurants. Very good location for sightseeing Hotel was clean but a bit clinical. Breakfast was extremely poor
Very welcoming staff. Proximity to town. Atmosphere a little institutional rather than luxury spa.
self catering facilities and relaxed atmosphere. Friendly propretier. a bit too relaxed with hotel staff, so wasn't always easy to get information. Sadly a lot of the facilities were shut over xmas period.
staff very friendly
A nice quite and relaxing place to gather your thoughts while on pilgrimage. nil.
everything was excellent
Excellent staff, flat location, lovely breakfast Slightly dated decor but pleasant overall.
The staff were very very friendly, helpful, polite and efficient. Right from the check-in, we felt the warm welcome. There was also this one particular lady at the restaurant who, despite the demands of so many guests, always managed to bring just what you asked for - with a smile.
Nothing, place needs a refurbisment. Internet pictures lie,as we were lone travellers I beleieve that is why we ended up in the annex and not the main hotel. It was a fight each morning to get breakfast as we were not part of a group and they didn't want to know us.The doors to the breakfast room were slammed closed just before 9 am finish time to stop us going in for breakfast. Never will stay in a vinuales hotel again. Value for money,see what you get in a Hi Express hotel for less.
Staff is very helping and kind. I reached the hotel at 23.45hrs and they were very considerate.
Good location No parking, room cleaning service too early- 8 am.
Location is very good, room is super small. The breakfast is very limited choices.
the close distance from the sanctuary the hotel has too many noices... and too many people from contingents that make me feel that they were the owner of the hotel... people was not friendly
Location is good. Not far from the train station and not far from St. Lourdes.
The staff were helpful, and the room was neat, tidy and clean. The restaurant had good food although a bit pricey.
la posizione no hall , no bar
Room was spacious and comfortable. Location was perfect. Near to everything.
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
It's location. Some of the staff very helpful
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
Very central Breakfast could be better, with some cooked hot food.
Good Location The breakfast was very poor
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
I have been 7 times to Lourdes and it is the best hotel yet, as to quality of facilities. No.
Simple but pleasant....cant complain... the bathroom is seperate from the toilet...two different rooms and no extractors in both rooms.
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi. Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking. I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
great friendly environment, great location and view.
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate. no
Its very near the sanctuaries, shopping area and restaurants
Its proximity from the sanctury and town centre No Wi-fi in the room as advertised on the website.
We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again. No - I liked everything.
Guest areas were full of character The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals