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Clean room, food in restaurant good, staff friendly, location for work Laundry service slow (27 hrs), Late breakfast start (7am too late)
distance between hotel and customer Smell, staff attention in restaurant
quiet and good value Breakfast roll not as fresh as last few times otherwise very good
space and convenience
We had a minor problem with our dinner, the main course was very dry and unpalletable as if left standing, it wasn't that busy! However to their credit when we made our concerns known the staff were courteous and professional, offering to replace our order with another choice or no charge for the offending items.
We've spent 90 days traveling throughout 18 countries in Europe staying most nights in hotels for no more then one or two days at a time and Van der Valk was definately one of the better ones. So no real complaints. We've spent 90 days traveling throughout 18 countries in Europe staying most nights in hotels for no more then one or two days at a time and Van der Valk was definately one of the better ones. So no real complaints.
Friendly staff - as always - I have been staying there for years
The rooms were beautifully refurbished especially the bathrooms. Super modern and luxurious
easy to find ,all embracing,good service unchanging over the years
Nice hotel, good food, nice atmosphere, lots of space The cockeral at 05.00
The friendliness of the staff The menu in the dinning room for Dinner, is very limited and old fashioned. No choice for vegetarians. This is a big drawback as there are no other restaurants within walking distance.
possibility of going to the spa
nice relaxing area around, and nice close to City Groningen
Good position close to lake but easy 6km cycle into Groningen.Comfortable beds.Nice pool & free tennis courts. Kitchen closed at 9pm on Saturday night in high season even though the room information said room service was available til 10. We had to get in the car & go into city to eat, instead of a nice relaxing meal on terrace as planned.We would have eaten earlier if we'd known!
Very good and personal service. Quick and easy check-in/-out. Very good with several available bagage cart.
Good facilities - pool, sauna etc. Quiet and relaxing
In very pleasant location , backs onto lakeside , Plenty of car parking . Large rooms , nice bar / terrace .
Lovely quiet location, comfortable, clean and quiet room Wireless internet could have been better but nothing major
Good reception. Efficient, personal. Very quiet location. The place to have a rest. Spacious, comfortable rooms. Everything works. Brasserie menu and execution is acceptable but not of the same standard as the rest.
My stay was very enjoyable, the room was clean as well as the bathroom. In the bathroom we found the placement of the toilet roll very inadequate. The room was also a bit too warm.
Good excess from main roads Soft-drink machine placed against my room. Noisy men and women in the room(s)
comfortable counter in the bathroom is a bit small
Great staff and good service
Large rooms. A excellent selection for breakfast.
Clean, nice staff, good value although a little far from gronigen which I ask for.
Staff very friendly & helpful Bathroom showers make no sense ..... 1/3 of a shower door with the shower located in the rear of the tub. Do you folks really like wet floors? Seems this is typical of Europe, but these deep tubs and crazy showers are accidents waiting to happen. Hope you have good insurance.
Clean and pleasant room, good restaurent, convenient and spacious car park.
Easy to find and centrally located. The meal in the restaurant was disappointing.
very friendly staff
Nothing special, but good value for money.
staff, location stairs, no ramps, somewhere hidden an elevator
Fit for purpose, budget business style, three star hotel. No frills, plentiful parking. Expensive mini-bar & I didn't take up the 15 Euro breakfast.
The beds were very comfortable. The hotel offered free bikes for guests to use. I was charged an additional fee without my knowledge.
very helpful hotel stuffs bed size--Two double beds means not one twin and one double. and restaurant-- waitress takes her time serving dinner. It took over two hours to finish. Changed the desert without notice. I was looking forward to see the desert on the menu since I never had it before.--, bit pricey.
The hotel is located conveniently close to the town of Groningen and still offers the advantage of staying in the countryside. The design is quite basic, but comfortable. The carpets in the corridors are indeed due to a change! Breakfast is quite nice in a spacy breakfast room. Friendly staff at the reception. Despite our request we were booked into a room which was facing the highways and the noise level is indeed quite high. Even with the window closed there is still a lot of noise in the night, so it seems impossible to sleep with an open window.
Hotel was very clean , room was lovely, great location, good facilities
Reception staff were particularly helpful and friendly. Brreakfast was nice but too expensive!
precio-comfort 10 location 10 very very good staff nothing have been there many times all everytime 10
The setting of the hotel was beautiful, the rooms lovely, the food great and the staff friendly & helpful. The pool and pool-side areas are lovely! We had believed the spa services would be more extensive and more professional than they were. In our view they were over-priced for the services received and we felt a little cheated by them. For example, the expensive 30 minute massage was actually 15-20 minutes with time left over to "lay and rest".
It was all very good.
Very nice location and excellent bed Charging 17 euro for 24 hours in a hotel like this is over the top. I expect service. The also send one a survey. 10 minutes is far too long and it contains questions pushing you into a specific statement. deleted it.
We stayed there many times over the years. ( For all above-mentioned reasons.) It is even better now that the hotel is totally smoke-free. And we like the 'new look' following their recent renovations (2008)). It is our favorite hotel in North Holland. We had an excellent service in the dining room the first evening. However, the second evening - they were short of staff - and it took much too long to eat a simple 4-course meal (19h00 to 22h30..)
The quitness and calmness, beatifull surroundings.
Rooms are clean and nice. There is free WiFi and breakfast is outstanding! It is not for people that want to be in Groningen city center, as it is in the countryside. However, it is just 15 minutes by bus to Groningen.
Simple clean room. Excellent resteraunt.
The room looked lovely, clean and pristine, the staff were helpfull and friendly During the night I constantly heard scuttling (probably rats or mice) in the wall cavities and along the roof (I rules out bats as they went along the beams). I got the worst nights sleep I have had in ages, which didn't exactly make me on top of the world for the next day, especially as I had to drive almost 300 miles back to Dunkirk at the end of it.
Helpful staff. Hotel clean. Nice quiet location about 20 minutes from Assen TT circuit. Excellent breakfast and evening meal. Meals in hotel restaraunt a bit expensive.
All the staff was very friendly, efficient check in-out, enough choice for a good breakfast Just minor but hotel was warm and room was quite cold
Friendly, clean, food ok
We had a very spacious suite with a large bathroom including a jacuzzi at a very reasonable price. Very comfortable. There is room for improvement concerning breakfast: We obviously suffered from the low frequentation of the hotel during our stay. Display and offer where minimal. The fresh fruit salad on the last day was from the day before.
well looked after
Too many to mention !!! None
The food was amazing and the friendliness The room was dated and badly lit - working was difficult. The jacuzzi bath had a note that it did not work, it must be out of order for years. Should replace it. I asked for a quiet room but it was very noisy thanks to other people staying in the hotel. This is not a Business hotel
breakfast, room clean, easy to check in a little far from the city
Helpful staff, very comfortable room, excellent restaurant. Good hotel for business or leisure.
Wery nice and a good service, nice and helping staff
The hotel restaurant was way overpriced. The hotel was in a neighborhood with not any restaurants in the area to eat. I would appreciate a more reasonable meal option.
great comfy beds the prices !
Nice hotel, room was comfertable
This hotel have a TV is very small and the food was bad I don’t recommend this hotel
All round I was very impressed with the hotel and the staff None
It was not noisy at night. I liked the surroundings, and the small town. Great breakfast.
Staff were very helpful and brekfast plentiful. Bar area was very nice. Our room was in need of some re decoration and updating however it was very clean
The Pub down the Road and the friendly Staff at the hotel Beds Not fantastic
The staff were really helpful, especially with information about attractions around the area and travel arrangements.
Location, clenliness of room & restaraunt. the staff were polite. I will be coming back. I would like to have seen tea / coffie making facilities in the room
Food was very good,staff extremely welcoming and friendly. No bad points,only one on my behalf that we didn't stay longer.
Location excellent staff friendly and helpful hotel clean tidy resturant food good breakfast included in price good and plentiful second time stay for bike racing but would go back just for a lazy break with the wife
helpful staff good food and nice location
nice hotel on the edge of shopping area beside canal. great staff good service nice bar area . very good dinning room food to very high standard. all in all a great place to stay.
Excellent friendly staff always willing to help.
Very relaxing and friendly hotel, with the morning breakfasts and evening meals an exceptional ingredient. The staff themselves were very friendly, and all in all I wish I could have stayed longer, but as the saying goes 'I'll be back'. The only slight discomfort was the size and arrangement of the toilet and shower area, which I personally felt could have been larger, but I must add that this is a very minor discomfort indeed.
Very good value .clean & comfortable first class fooda joy to have been a guest. Will use again Nothing
It was very beautiful, and the room was really nice. The dining was good. The male staff was friendly and helpful. The location was excellent. It was very quiet and relaxing. The internet access in my room was terrible. The remote for the tv was defective, and the female staff was unfriendly, didn't smile and were abrupt when asked questions.
Good allround services and attentive staff.
Fantastic spec hotel,and very attentative hotel staff. Food and service was excellent. The rooms had wall mounted plasma TV`s wth Satellite options, the bed was a water bed type. Having to enter your rooms via the hotel bar/restaurant- this stopped me from taking my usual jog as I felt very conspicuous going through the bar area wearing shorts & vest.
Free wireless internet access. Attentive staff and very accommodating manager. Furnishings a bit dated
Very friendly & helpful staff.Very good eveinng dinners Room facilities a bit basic.
Staff very helpfull,nice reception areas, we ate at a restaurant owned by the owners in the town and the food was outstanding Bedrooms very dated, perhaps need updating
great area to hike, cycle, etc.
I loved the historic feel of the hotel - renovated from an old home and the ambience was very warm and European - it reminded me of the show Faulty Towers except they were very professional. The rooms were very small but I understand there's going to be a big renovation.
cannot comment as visit was for a funeral No tea or coffee facilities in bedroom
Breakfast was very late
The staff were so helpful, for example, when we would leave for work too early for breakfast, they would pack us a breakfast/lunch and leave outside out door - even on coming home, they didn't let us go without food and drink for the journey. They even gave us a lift to the railway as they thought it was too far to walk! Certainly a true family environment, and equally as caring1 Absolutely nothing we can put in this box!
The setting, ambiance and staff were very nice. There were good trails to walk our dog. The rooms were comfortable.
An excellent diner was served The toilet and shower were noisy
Quiet setting, warm welcome, pleasant restaurant with good food and wine.
The food was excellant and staff very helpful a map to find hotel would be useful
Nice food polite and freindly staff Hard to find
Excellent food very clean reasonable price lovely location Bed was 2 singles placed side by side, made as 2 beds.
Personal attention at late arrival and cooked personal breakfast the next morning. WiFi offering was a pleasant surprise.
Made very welcome during stay. Cuisine excellent.Character and good location.
Quiet location and ease of parking. No information in English and little offered by staff.