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Definitely the best 3 star hotel i've ever slept it. Food delicious - invoice value was not..
wonderful location , caring staff , cozy smoking in cafe areas
Service great, room very nice, food in restaurant very good. Location fine so long as you have your own transport
Everything, the staff were friendly and all spoke English.the hotel was warm and welcoming. The restaurant food was good and reasonable priced.the beds and pillows were comfy. No English TV channels exept International news buts thats usually the case in Europe.
excelent quiet location very attentive staff
New, good standard, comfortable. Good breakfast. Nice playground for the children.
Very nice hotel, close to the center of Bielsko-Biala, room very clean and breakfast wonderful. Prices of the minibar very good.
Breakfast was poor.
Luxury and quiet. Great place to relax and recreation activity during your business trip. Nicely located near the Szyndzielnia mountain.
the staff were very nice. we were charged 50 zlote (12 euros) for toast for 2 people and when i questioned the bill to see was there some kind of mistake, i was told there wasn't. i would not recommend eating in this hotel unless you want to be ripped off.
The staff, the pool and breakfast The room was grim, badly furnished, and depressing
The hotel itself was situated in a lovely area One of the staff members wasn't very useful or helpful. The dinner that was included was slightly misleading as it was finished by 5pm and therefore I could not take advantage of it
Comfortable hotel with good facilities, nice pool and spa. Comfortable air conditioned rooms. Food good quality and helpful staff.
Pool was lovely. Comfort rooms spacious. Pool only open from 3pm. (Not sure if it says on your website, and it was not relevant to us, but pool only for over 12 years old). Staff did not try to sort our requests in a satisfactory manner.
A delightful hotel with an amazing spa and a first-class menu, including Chateau wines at great prices. Delightfully located in the a green, well-to-do neighbourhood just outside the non-descript city. The only thing that detracts a bit from the comfort is the knowledge that it's less than 20 kms. from Auschwitz,,, But that's not the fault of the hotel... As elsewhere in Poland, people have difficulty making themselves understood in languages other than Polish (and Russian). But the yonger generation is correcting this in a hurry.
I found this hotel on booking.com but all the reviews were in Polish (I think). This was a very special trip involving finding family that had not been met before. All the hotel reviews that I found in this location had foreign language reviews so it was a lucky dip. What a good choice. The hotel was excellent choice and is highly recommended should you wish to visit this area in Poland. All the the services provided by the warm and friendly staff were excellent. The food was first class. As we do not speak Polish it was important that either the staff or the menu should have an English translation. We were impressed because both was true.
Reception staff very friendly, polite and helpful. Hotel was clean, pleasant and quiet.
Cheap & clean hotel for 1 night's stay breakfast wasn't included into the price
Friendly staff,good basic food,helpful English-speaking receptionists. Beds need new matresses.
Everything was perfect. Staff was very frendly. Food in the restautant was perfect.
Silence and comfort. Wireless internet.
It is conviniently located near some international roads, the reception is open 24 hr / day. The room wasn't very clean, pillows had strange smell and luckily we stayed there just for one night.
Staff was excellent and helpful. Reception is open 24 hr / day. Hotel is located near international roads, far from the center, so it was really quiet and nice surroundings, very green. Breakfast all the same but good. We had clean but worn out towels. Breakfast wasn't included into the price and a little bit overpriced. No transport to the downtown, only taxi (quite cheep, but anyway). Not for a long stay.
Beds were the best we had slept in. Breakfast very good. I will say that Booking.com must be able to tell a 'twin room' from a double, but the hotel sorted it out for you, much to their credibility.. I enjoyed my stay very much Gwenda krop I was travelling with my 22 year old granddaughter. asked originally for a twin room, and after several emails stating a 'twin room' which means a room with 2 single beds, we were given a 'double room' then a queensize bed room!!! My granddaughter certainly doesn't want to sleep with her grandmother.... BUT the Hotel was very good and fixed our problem, I have no fault with them at all. I think the web site needs pore options available. Thankyou Gwenda Krop
Cousy place with rather fantastic chief & kitchen
Excellent value for money even at 3.3Pl to the pound. The breakfast buffet was outstanding. The price of the room should be quoted in the local currency otherwise hoteliers can wait until you arrive and set their own price.
excellent breakfast, room clean football match cripted
the staff were extremely helpful, the breakfast was lovely no
There was no gym. I am training for a 1/2 marathon race and there was no where to work out. I had to run outside and there was really no where that was conducive to running outside either.
Gabriela and Joanna were so helpful and friendly, they were able to communicate our wishes to Taxi drivers and gave us very good advice on places of interest to visit while we were in Poland, they made our stay very welcoming and we were very Happy there. the staff were very helpfull and friendly and spoke good English. Would return again.
Good service and cleanness, value for money
There is no access to outdoor cafe . Smoking is allowed in the hotel lobby.
Very nice room, heigh ceiling, friendly staff. The breakfast was good but extremely limited choice. I felt Like I was eating the leftovers.
The room was very comfortable and furnished with style (even though a little small), the breakfast excellent. Very good quality-offer ratio for the offer I got.
Central location, good standard of decor Traffic noise at the front of the building. Lack of air-conditioning would be a problem in hot weather.
Really nice. Not a single slice of cake available at breakfast.
The staff were fantastic, always polite and very helpful. All the staff seem to speak English and acted very professionally. The rooms were nice, but a double bed is made of two single beds, also the bed linen was made for single beds.
Hotel Receptionist, particulary on arrival, was very helpful. Let us change rooms as we preferred to be on the quiet side of the hotel. Location was good, both for visiting the area generally, public transport and also convenient for town and restaurants. Free Car Parking. Breakfast was a very limited choice, same minimal warm food every day. Had to ask staff to refill serving bowls almost every day. The lack of Air Conditioning meant the room was too hot as outside day temperature was over 30 degrees which made the room uncomfortable at night. Air Con is supposed to be ready for September! Wedding Reception on last night which was very noisy untl 04.30 am. No advance warning was given.
Excellent room, good price, Free WiFi, friendly staff, central location. No gym (I used good gym in shopping centre for 15Pln - don't forget a towel). Limited choice at breakfast
The room was very comfortable. The restaurant was a lovely place to eat breakfast and the breakfast itself was excellent.
Good value for money
Excellent facilities and very friendly staff. The location close to the railway station makes the hotel a good base to explore the Beskid Mountains
Beautiful location, really nice hotel for money.
Improve english comunication in the Reception.
value for money jacuzzi and sauna took a long time to warm up when people were not using it before us, thin walls between rooms
1 night stay does not give much time to have any oppinion, but I liked the breakfast
The welcome was excellent as was the room and breakfast. A great location and excellent value for money.
All staffs are very good and kind.
The hotel had loads of character being a traditional hunting lodge, in a quite, peaceful location, where you can relax in style. The food in the resteraunt is very good.
It was snowing and the location in the woods with the lovely hotel building was enchanting and I would say, the best time to see it. The rooms were clean but basic. I understand that this is a form of listed building so there is only so much that can be done, however the bedrooms felt a little sad. The public rooms and restaurant on the other hand were great.
the kindness of the staff, the situation of the place and the pace itself