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Have stayed at hotel for past 20 years. Enjoy staff, location and character of the property. no
Nice place to stay, very clean, confortable, and friendly. Well you asked so here goes...I think it should be c/o for guest and the beach too, especially in all the heat we are having.
Aire acondicionado sin termostato. manual. faltan cajones para ropa.
The staff were very friendly and helpful. The Air Con was very noisy in both rooms. The pool bar only stayed open until 5 pm. I would have liked to sit outside to have a cocktail in the evening.
Balcony view was amazing. Friendly staff and great location right on the beach.
Beautiful quiet hotel in nice neighbourhood, direct acces to the beach! Pitty there were renovation-works going on. When that is finished everything is perfect! no
Spacious rooms, nice views
I liked the convience of resturants and shops. the cost of parking $18.00
It was a great experience ! Good service
The rooms were large and clean; nice pool and beachfront access; walking/biking trail next to beach was great Room service and restaurant service do not begin until 7:30; would have liked coffee maker in the room for early risers
Cleanilness, staff , and no crowds. No.
not much. expensive - have to pay on arrival for whole trip and even sunbeds outside. poor service. dated. Hated it.
For us this hotel was a splurge but it was really lovely. Staff was uniformly kind and attentive. Roof top pools on both buildings were nice. We frequented the main building roof top pool and the chaise lounges on the beach. Room was very nice for three close adult friends (two baths, two beds, one pull out couch). Complimentary 8 am roof top yoga on the main building was a special treat. Many thanks to Melody for the class (and a great restaurant recommendation). It is north if South Beach, if that is what you are looking for but a quick Uber, cab, or even rented city bicycles can get you there.
Our stay at the Grand Beach Hotel Surfside West was one of the nicest hotel experiences we have ever had. We were impressed with the lovely décor, the immaculate appearance of the lobby, the friendliness of the staff, and the size and amenities of our room. We were attending the Seidner-Sakin wedding and had booked through Bookings.com. There was a problem in the room with several reservations in regards to the type of beds that were being offered. We contacted the Hotel Manager, Andrew, and he straightened out the reservations in a professional and courteous manner. We also were given the use of the Grand Beach Hotel's beach and other facilities. The beach and the service of it's staff were helpful and attentive. We enjoyed several meals at the restaurant and found the food to be delicious and quite varied. We plan on returning for a vacation in the future and would highly recommend this hotel. We consider this a 5 out of 5 and a true find!
free breakfast. too noise if your room at air conditioning side, you need ear plug
Staff were nice and very helpful. Location is great. Breakfast is included. Property feels tired. Many rooms are connected; we moved room on the second day because our neighbors were loud early in the morning. Rugs are badly stained in hallways and in our first first room. (second room was quieter and cleaner) There is no elevator.
The staff was very friendly and accommodating. The rooms are small but clean however the ambiance leaves plenty to be desired given you can hear everything going on in all the nearby rooms given the thin walls. Overall, this hotel suited our last minute getaway needs and we enjoyed our stay.
Excellent hotel staff! I could not have survived my stay after surgery without the wonderful staff and their help. Possibly better breakfast choices.