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Beautiful hotel view a beautiful view.
The decor and general condition of the hotel Food was disappointing. Breakfast was over crowded, rushed and food over-cooked. Meal at bar was not cooked fully.
The first thing tnat struck me about this hotel was the internal design. It is thoroughly modern, and all aspects of the decor integrate seamlessly, producing a pleasing unity throughout the Hotel. Although it is thoroughly modern, it evokes a deeply traditional atmosphere, and sitting before the leaping flames of the fire in the foyer, glass in hand, one could imagine oneself as a United Irishman in 1796, anxiously awaiting the arrival of Wolfe Tone and the French Fleet in the Bay, bringing Liberté, Egalité, Fraternité! I think this is an exceptional hotel in the way it combines the past with the modern. Then the staff were excellent; friendly, helpful, welcoming.
This turned out to be more luxurius than we expected for the price we got on booking.com. Huge room with a great king-sized bed, lovely swimming pool and jacuzzi downstairs, flat screen TV with in-room movies... we stayed at the hotel more than we expected during our Bantry visit. Bit of a strange setup - there are three separate sets of elevators - one to rooms, one to suites, and one to the car park. If you use the wrong one, you end up lifting your luggage up sets of stairs.
comfort of rooms, hotel restauraunt and bar. food excelleny. location. staff friendly and helpful.
My partnet and me are very disapointed of the porr service received last weekend at your hotel. The fire alarm went off in the middle of the morning disrupting our sleep for about 10-15 minutes. When the next day we informed reception about the event the response was disapointing: 'I cannot have control of the fire alarm' the receptionist said. In the lobby the fire place stopped working when my partmer and me sit in there; any member of the staff came to switch on the fire place and when we eventually asked to please do so the response of the receptionis t was: 'Oh, this fire place doesn't work well'. Then he unsuccesfully tried to use a remote control to switch the fire place and let us in the cold after tryinf gor less than 2 minutes. In the night the room wasn't warm.
A comfortable and well presented room, with all expected facilities. A basement car park with an intellectually challenging lift link to certain rooms !. Menu and food preparation in retaurant seemed to suffer as result of mid week special offer.
The stairs and elevators are very confusing
The staff could not have been more helpful, friendly and polite. The food was also of a good standard especially the breakfast. We had a great time in the bar and my wife was very impresssed with the wine selection. Our room was clean and spacious with all the necessary facilities The bed was not very comfortable and the pillows were quite hard
The Maritime is an elegant hotel, more than anything I enjoyed the design of the room and the view. Even though the hotel is large I always felt my space was private, which is a good feeling. On arrival the bathroom bin was full - apart from this everything was faultless.
The room was very nice and comfortable, hotel staff very helpful. We stayed there for a wedding reception of my sister-in-law. The whole event has been organised perfectly, the wedding reception room was decorated in a very nice style and the food was excellent together with very efficient serving staff.
A good location and base for touring this very scenic part of Ireland combined with excellent rooms and hotel facilities. Nothing we didn't like about the hotel. We will use this hotel again.
the spa the older part of the hotel is shabby, and the bathrooms not very nice
The bedroom was spacious, modern and clean and the hotel in general was very pleasant. It is very close to the town where there are lots of very nice pubs and restaurants. I didn't like the dining room, it was like a function room. It was obvious that the hotel caters mainly for tours in this case, I think a smaller dining room would be more appropriate for non tour guests.
Restaurant. Food was a very high standard. Leisure facilities.excellant Towels could have been bigger.
If you stay in this hotel be sure to go for the fabulous buffet breakfast. The range on offer was terrific.
rooms were large enough for 2 adults and 3 children. the pool is spacious witha great kiddies area.
we enjoyed our stay had a spa treatment and really enjoyed the break my spa treatment
central location to town friendliness & helpfulness of staff & hotel itself is very nice & good leisure centre
Convenient for the Town Centre Breakfast Buffet not replenished after Coach Tours had eaten. Current bulding on site.
The food was very good and we also enjoyed the leisure centre.
Special service/refreshments made for us when arriving late at night hungry No
Relaxed atmosphere, nice walks in the grounds. walking distance from Bantry Bedroom very basic, but clean.
Leisure facilities & meals I thought the rooms were in need of some decor.
It was a great location and great facilities i.e. pool, sauna etc. I hear the food is excellent but unfortunately we never got to sample the restaurant.
Staff friendliness Bedrooms beginning to show 'age'. Some updating/minor maintenance (e.g. toilet cistern in room 221) needed.
Location near town
Most enjoyable.. staff were so friendly no loved hotel... be there again next year
company and leisure centre Customer service was poor. Receptionist was disinterested and gave incorrect responses to queries (ie no key at reception when there was and I had to wake people up before I realised) she gave wrong times for leisure centre and printed off incorrect checking out details. She appeared to not want to be there. Other services - restaurant in morning having to order food and again some staff unhappy to be there or serve customers.
The friendly and helpful staff, the breakfast was good and the dining room was modern with great views
Slightly disappointed given its reputation .....appears to be slightly complacent in terms of service and offer and living on past glories !!
Comfortable room. Tea/coffee making facilities for the room were available on request but when requested there were not any to be had - only 10 trays to whole hotel and they were all out. Not to be expected of a 5 star hotel. Had to go out and buy a kettle.
The staff where so helpful the settings are amazing it is a top class hotel. The price
One of the most awesome hotels I've stayed in. Well worth it for a weekend break but almost wasted if it's only for one night.
Check-in was very efficient. I'd requested a room with a view,as it was a special night away for my wife's bifthday, and we were upgraded. Staff were attentive, without being too obtrusive. A very pleasant stay, just what we wanted. Facilties were good, Pool area could do with a little freshening up.
Charming hotel - very comfortable and staff were helpful andfriendly My husband said the spa facilities were excellent, and very clean.
I liked the rooms and the sound of the waterfall. Dining room very pleasant No
there was a mix up with my online booking (which was not really the hotels fault) nevertheless the hotel staff made me feel at ease and they were very generous to upgrade our stay when the booking got sorted. The staff really made the experience for me. i am fortunate enough in my work to stay in many hotels around the country, many have great amenities and are in great locations but few make you feel so welcome. Maybe from a functions point of view it might be a little short on parking spaces. However, that didn't effect me.
The lodges were very well presented and comfortable and only a 3 monute walk into the town. They were great value for money and would definately stay there again.
The lodge we stayed in was only recently completed and is of a very high standard. I hope that the hotel invests in regular maintenance to ensure they remain so.
The lodge was very pretty, but it certainly had not been properly inspected before we used it. The staff was helpful and responded very well. They also gave us a nice complimentary breakfast and a discount on our bill so the leaks and missing bathroom issues didn't seem so bad. The place is brand new, very beautiful and once the "newness" is worked out, it will be lovely. We had a severe bathroom leak at 11:00 at night. Also, we were unable to use two of the three bathrooms in the lodge. Sewage water came into the bathtub and shower when the toilet was flushed. Also, the panel on the dishwasher came right off in my hands and I was unable to put it back properly. The lodge was new and quite beautiful, but it had issues. I'm sure they will work out the "newness"
Fantastic condo-like accomodations. Very spacious and well-equipped. Clean and comfortable. Great value for our group. No
Large units, well fitted out and quiet. Nice swimming pool (although be sure to bring adult swimming costumes as kids can't swim with out a parent in the pool. Great little town - leaves Killarney for dead!
Location was fabulous - beautiful, quaint Kenmare. We loved the pathway to the town center. We stayed in the lodges and found them to be clean, very spacious, modern, and had everything we needed. While we didn't have much contact with staff (other than check-in/out), and we did not eat in the restaurant, we loved our space in the lodge. I was also impressed that Kenmare Bay Hotel/Lodges are a green facility and practice recycling/conservation. It is so important for a small country like the Republic of Ireland, and the beautiful Kerry County and surrounding area to stay preserved and clean. Our place was peaceful, quiet, and exceeded our expectations! We loved surrounding Kenmare and found it a great town that had all we needed; shops, restaurants, pubs, music, and gorgeous scenery. Thank you for your hospitality! Nothing!
Lodges were very modern and clean and it was an ideal location to see Kenmare and the surrounding area. Only one quibble and that was when we were informed that the electricity was separate (understandable) but we were not giving any readings and so was a little surprised to be hit with an electricity bill for €30 when we we did not spend that much time in the lodge over the weekend.
Spent 2 nights in the bay hotel lodge and loved it. was a fantastic break. will definatly return
the fact that they were so modern and up to date with everything you need in a home from home when you have children
great location only 3 min walk into town, we will definitely stay here again. the only thing was that on checking out we were charged a utilty bill of €10 per day that we didn't know about when we were making the booking. other than that everything was perfect.
The family apartment was very nicely laid out, nicely decorated and very clean. I had to spend over 30 minutes inventorying all of the items in the apartment prior to checkout--this should not be necessary.
the staff were very friendly. and a warm welcome. rooms comfortable. secure car parking off the street. situated in the middle of the town. you can go out around the town and leave the car. the fact that the shower is over thebath, dangerous for geting in and out of it. not a problem.for me but i think for older people not practable.
Only stayed 1 night would have liked more time. Will stay there again.
The scale and order of the room was very good indeed and impressed me the second I walked through the door, and it was the cleanest I hotel room that I have stayed in this year (on average staying in one hotel a week across the uk) The bins or beer kegs made alot of noise in the early hours outside in the car park and woke me up. The door key was fidly at best in comparison to other hotels, and the key fob made turning it tricky. (Only minor issues it must be said).
Efficiency of staff; comfort of room; excellent selection and quality of food. Access from car park requires guests to walk down and up flight of stairs which is difficult if you have impaired mobility.
Everything. Staff was great. The food was wonderful. I would definately recommend this hotel.
we found all staff a delight, awfully friendly and accommodating. we have no hesitation in highly recommending. this hotel is not just a home from home - it is one of the most welcoming and friendly places we have ever stayed in
staff were very friendly and provided an excellent service and were very attentive to our needs hotel car park is very small
Dieses leicht altmodische Hotel ist dabei sich zu erneuern ohne den Charm zu verlieren und verfuegt ueber ein recht gutes Restaurant. Make sure you dont get a room on the front side (to the main street)! The traffic noise does not really stop during the night.
I have stayed here before and will stay again. Other hoteliers should visit - they may learn a lot!
The staff on reception were very good and helpfulit has a cafe for snacks Dan Buckleys Bar for all meals and drinks and Bs Restarant for a special treat,its own car park at the back of hotel .Near Blaney and Cork ,the area has nice river walks ,breakfast was good lots of little shops on street. Hotel very comfortable ,staff very willing withhelp and information Macroom is a very narrow road it needs a by pass ,it is used all day ,by traffic the main road to Killarney and Cork,dont get a front room as you will not sleep ,get to the bar early for food as it gets realy busy
Excellent staff, modern design, great food, comfy beds. No tea or coffee making facilities in the room, only a minor gripe.
Very helpful staff and great style.
The Brook Lane Hotel was warm, comfortable, and welcoming. The staff were very helpful and engaging. They were genuinely interested in our comfort and interests.
Welcome at reception. Warmth and comfort of the room. Helpfulness of staff in recommending where to eat, where to visit.
A lovely contemporary hotel with polite and friendly staff, food was excellent
Friendly staff, great location.
Comfortable & big bed TV not great & no remote control provided
Friendliness of staff. Amenities in room. Presentation of food. Outskirts of town. Room not well soundproofed - you could hear next door going to the toilet.
Friendly staff. great room, food available on premise was excellant, Close to town centre & easy access Service at breakfast was slow & disinterested on both mornings we stayed.
The decor was modern yet warm and cosy and the staff were extremely nice and friendly
Room was very wonderful and spacious. Location was perfect, right in the middle of town. Breakfast was wonderful. Very welcoming of their guests. We loved our stay. Bar stayed open late for our group - excellent! The rate was a bit high for the off-season.
Spacious, comfortable room, friendly and helpful staff. Great breakfast!
Right in the centre of town but surprisingly quiet ie: the best of both worlds. The staff were very nice and went out of their way to look after us. Food in both the bar/restaurant and breakfast room was good.
rooms were very big for the price bracket the air exhaust from kitchen made an awful noise, but did go off completely about 12:30AM
it's central location Parking is a bit dodgy
The friendliness of the staff and the beautiful modern accommodation
The staff was very kind
Staff were friendly and helpful. Lighting in the rooms is poor. Towels in the bathroom were a bit old and threadbare
Excellant staff and owners. Great breakfasts. Wonderful town. Beds were not too comfortable. Shower and hot water difficult.
A great place to stay in the main street of a great town - don't miss it when you travel to Ireland.
We had reserved for 2 nights, and changed our plans so we cancelled the 2nd night. I was (fairly) charged a 15% cancellation fee, but it wasn't calculated correctly (I was overcharged, but let it go) and 3 days later I got an email notification that I'm being charged a "no-show" EUR 79 fee as well.
Beautiful area and view, very nice rooms, friendly and helpful staff, excellent food.
the proprietor of the guesthouse was very kind and, the rooms comfortable and the location is beautiful.
Nice view through woods to the sea. Good sized room. Friendly staff. Not cheap
Friendly proprieters, lovely view, relaxing.
Absolutely quiet rooms, perfect cleanliness. Beautiful view to mountains and bay from our room. Lovely home-smoked salmon for breakfast.
The welcome we got from the guesthouse staff we felt relaxed at at home
Very friendly hostess who had time to chat and discuss the area.Very good breakfast in congenial surroundings. I would have prefered rea making facilities in the room.
The room was excellent with a wonderful view to the river. The staff was superb and friendly. I highly recommend this place as a choice to visit the area (i.e. Ring of Kerry)
Beautiful location overlooking a river & very peaceful. Owners very friendly & helpful. Breakfast very good & rooms very clean.
Owners welcomed us and gave us all the details on what functions we could enjoy if we wished at the hotel as soon as arrived. leaving us to decide what our plans would be. bedroom was spacous, warm and comfortable.
The hotel is extremely central and we had a fantastic room
Location is terrific and rooms size was reasonable extremely noisy on Saturday night, only 2 TV chanels, and management didn't respond well to complaints about noise and people baging on our door during the night-a tad scary!
It is a really nice hotel with huge modern rooms. I will give it 4 stars out of 5. Its difficult to find parking around it, the hotel does not have its own parking thus giving 4 stars.
The staff was very friendly and helpful. The heated bathroom floor is a nice touch.
they were very accommodating to us as we had a 6 month old baby, steriling bottles etc was no issue. The lift is at the other end of the building to the reception.
Location was good. Staff were grand. No wifi, no tea/coffee in room, heat did not work, noisy, no food on offer in evening. No satellite television Not as advertised.
I found the hotel to be in a perfect location in the town, the room was spotless.
Location was excellent and the staff were very accommodating.
Very central location . Friendly staff
I liked everything about this hotel, this was not my first time there and each time, it was perfect. I love to come down for drinks, sit by the fireside and peruse the menu at leisure then order. When the dining-room opens, my table is ready, the starters are coming and there is absolutely no fuss. The staff is perfectly styled to be present and helpful without being over your shoulder. I love having tea in the lounge afterwards. I love the feeling that this is a home away from home, but with staff to serve me.
It served its purpose as a place of relaxation in old and comfortable surroundings with a very friendly staff If a room is called a library then it should not be used as a TV room. Despite my removing of 2 heavy blankets and wanting only a sheet in the middle of summer, these were replaced on making up the bed by room staff.
The warm welcome received, the classic bedroom with huge en suite and the delicious food. Could not fault anything. Nothing
The room was quaint and very cute...but the food was fabulous. We had fish courses that were excellent...and the atmosphere of the dining area was superb. There was even live Irish music the evening we dined. But best of all was the friendly attitude of the hotel staff (owners)...we were made to feel very welcome, almost a part of the family. Mary was especially friendly, despite being very busy with a full house, she took time to chat.
Restaurant staff and porter were efficient, pleasant and helpful. The reception we received when we returned just before 02.00am was not acceptable. The indiivdual concerned was rude, commented on the lateness of the hour and the fact that ringing the bell once was more than adequate. [We rang it twice after a significant wait following the first time!] The individual asked us could we not see she had a cane, was having difficulty walking and that it took her some time to come to the front door. Perhaps someone else could have done the night porter job, if this was such a difficulty? We were told we should have gone to the back entrance - news to us, We were not advise of this by the receptionist earlier and would of course have done so had that been the case. Not a good experience. I would not stay here again, nor would I recommend it to anyone I know. The Maritime Hotel would have been a far better option for the same price.
Gracious hosts, lovely grounds and great location The average age of guests is quite old. The food was somewhat bland, if nicely prepared
The friendleness Not really
Lovely Hotel in excellent surroundings. The staff manage to make you feel that you are very welcome. The food is excellent and the service first class.
I have answered this on question one No
Everything. We enjoyed everything. A lovely experience. The coffee from room service was too strong but I should have asked for hot water to add to it.