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the fact that on arrival we had to pay more that it was stated on the website. also breakfast that was supposed to be included was in fact not. they said it was supposed to be continental (which was not stated) but all you could get free was cornflakes.
The Location, Dirtyness, poor breakfest, price for the value
The hosts were quite friendly and helpful. The house was extremely cosy, with a crackling fire and a beautiful sun room. Breakfast was very good. The location is fairly quiet; close to the ocean and in a great spot to pause for the night on your tour of the Ring of Kerry.
Good Food, Location
I thought that the Hotel setting was fantastic,the staff and services were great,I will be recommending the Hotel to my golf buddies.
Friendliness, Good Service, Informality, Cleanliness.
There for a wedding "fantastic" staff so so nice food fantastic welcome terrific from everyone room spotless value for money ticked all the boxes for me Not the Hotel it is fantastic just the journey is very long from Dublin .............. but well worth the drive .....so all in all not one complaint and I would be of the same mine with all my friends that attended the wedding on 28th August 10
Ambience, good food, good service.
Very friendly and helpful staff.Guests made to feel that they are personally welcome.I would recommend the Butler Arms to anyone as the place to stay in the Waterville area.Family run hotels are so much nicer than impersonal members of large chains
The views and situation of hotel. From the advert it looks grand. Inside was dated. Bed was small double.
The Butler Arms has a warm welcoming feel about it. The staff are friendly and efficient. The hotel accommodation is clean and bright. The food is very good. I was relieved to find a private car park also. I have no complaints.
The terrific welcome laid on for all of us, family & staff were very attentive & made the Wedding a memorable experience, thank you very much, & well done No, nothing at all
I thoroughly enjoyed my stay here. The food was gorgeous and the staff were very pleasant and helpful. The rooms are spacious and comfortable with excellant sea views.
The location worked for our trip and the facilities and the owners were terrific. The facility has a lake that is of inyerest to fishing folks, but we were more interested in the location. NO
Very friendly and helpful hostess, nice breakfast, lovely springer spaniel puppies and dogs, wonderful views from the windows. Bathroom could do with an overhaul (noisy extractor fan, toilet roll fitting badly placed, elderly bathmat)
Lovely room, helpful staff, terrific service, great breakfast, recommended
the hospitality was more than we could have ever expected, Mary is such a hostess, nothing was too much trouble and our room was top class, I have stayed in 5 star hotels all over Ireland and i must say this bed and breakfast surpasses any of them, I would recommend the Brookhven 100%
The owner, Mary was very personable, made us feel welcome by bringing us in out of the rain with a hot cup of tea and coffee. They don't have blackout curtains in the bedrooms so with the bright summer nights and early mornings, the rooms are very light - hard to sleep if you are used to darkness!
Everything was fine ! Large room, quiet, comfortable, clean ...Splendid brekfasts. Mary, the owner, is very friendly (everybody in the house is, actually). She will give you very good advice, including very decent restaurants to go to. Waterville is a good place to discover Co. Kerry.
Extremaly friendly owners, view on the Ocen, great rooms, sitting room with a chimney for all guests - very cosy! I would absolutely recommend to anyone! For both family vacation and romantic weekend :)
Warm, welcoming service - very friendly and organized - amazing breakfast!! Great for golfers playing Waterville and easy walking access to the town.
The location on the edge of Waterville was perfect. Nothing
Comfortable bed,living room, excellent hospitality, quiet location, parking, scenery.
The friendliness and genuine helpfulness of the proprietor.
Refreshments offered on arrival in guest lounge. Assistance offered to get luggage upstairs. Powe rpoints in room.
There were very quiet, nice and clean. It is very good place to relax. There is no shop in this area and into shop you have to drive few kilometers that you have to buy all food, drink and bring with you to this Hostel.
The shower in our room did not work- as in no water came out at all. There were no towels even if we were willing to pay for them, the room was dirty and we found hairs and dirt in our bed. The person running the place left about 15 minutes after we checked in around 3 in the afternoon and did not return until 9:45 in time for us to checkout before 10 so there was no one to answer our questions or suggest places to see or eat or make the shower work. When we told the woman our concerns upon checkout, she rolled her eyes. I would never stay here again!
clean and warm and spacious
great atmosphere, breathtaking views, wonderful location - something special
well organized, very good facilities
the food was good the room was very noisy
Our second time this year.Loved it the first time,love it still.Back soon.
the food was good but very expensive. the dining room service was good. We were refused a wake up call, told to use our mobile phones. Early golfer breakfast was not available, a poor cheese sandwich, a bottle of water and an apple was provided in lieu of breakfast. It was a poor show and we were embarassed to have to admit to our American companion that the hotel were not willing to provide proper service. The hotel is located directly beside the golf course.
Friendly staff, cosy bar area & superb restaurant. Booking a room for the night did not guarantee a reservation in the restaurant.Noise from the kitchen late at night, clattering pans etc
The location and the restaurant. The room was outdated and not well maintained. The bedding needed replacing.
Food was better than average & service was good Shower & bathroom substandard
The food was excellent rooms dated
The food, was very good. Food service especially breakfast was quick & effecient Staff & management distant & unfriendly, is the main reason we will not be recommending to friends/family and we won't stay again.
The View from the rooms was excellent No heating on in the rooms, TV remote not working
The food was excellent and the Guinness was even better. It was comfortable an cosy and the staff were friendly and helpful. bathroom was a little on the small side.
The location of the B&B near the marina in Portmagee allowed us to walk to the marina in order to take the boat trip to the Skellig Islands (which is the big draw for this area). It seems that the B&B isn't used to having children/teens. I was traveling with my teenage granddaughters, who were, as teenagers often are, a bit loud. This seemed to off-put the B&B owner a bit. She wasn't unpleasant at all, just hovered a bit. A minor
From the moment we walked in this beautifully cozy home, and were warmly welcomed by Tina, we knew we had made the right decision selecting the Waterfront B&B for our lodging in the sweet cove called Portmagee. From the moment we arrived...perfection! Nothing - absolutely perfect in every way!
Mrs O'Grady was very kind and welcoming. Room was very clean and tidy. Breakfast was made to order and very good! I really enjoyed my stay here.
Big room and bathroom. Very clean. Quiet location. Good breakfast.
The beds were godlike. Heated mattress on a king size bed is truly heaven. Did not have this kind of luxury anywhere else. Angela is a fantastic host and such a nice woman, we were happy to have her hospitality after a long day on the trail. We stayed for three nights we enjoyed our stay so much. Good breakfast as well.
The room was spacious, clean and bright. The bed was very confortable, and all in all it was excellent value for money no
very good breakfast, we did not have a room with a view, looking out on a side yard with a fuel shed on the side wall. Room comfortable, bathroom adequate
Very friendly lady who didn't hesitate one second to guide us by car as we didn't find the street on our GPS. It was a very windy and cold night, we found our bed preheated with electric blankets. As my wife is vegetarian, pancakes were offered instead of a full Irish breakfast which I enjoyed very much. For a B&B, I can say we felt served like VIP guests. This B&B is an absolute wonderful place to stay when visiting Kerry !
we were greeted with a warm welcome. Everything was done to make us feel welcome and comfortable.
It was a great little B&B halfway around the Ring of Kerry. Mrs. O'Grady was a wonderful host and was so kind. She made an extra pancake for our toddler, even after she had cleaned up the kitchen. The room was spacious and the bathroom was clean with lots of hot water and great water pressure. There was tea/coffee in the room. no complaints.
Mrs. O'Grady was lovely. She was so gracious and accomodating. I would definitely recommend staying here.
Very warm welcome, lovely individual rooms. Choice of breakfast, Irish, pancakes or scrambled eggs and bacon plus fruit, cereals, toast etc. Lots of local tourist information and very helpful when we asked about the new local boat tour, she also asked for our feedback as we were the first guests to go. Local dining would definitely recommend Dooleys but Shellin's which is apparently famed for its shellfish and seafood didn't offer it on the early bird menu, man was a bit grumpy when we went in, so we left. It's an area where it is worth getting to restaurants for the early bird menu as prices per head mean you can get three courses for just one main course - at time of writing 24.95 euros for 3 courses. Good base for Ring of Kerry half way Nothing.
B & B was great! Fantastic service and rooms. You are made to feel right at home on arrival. We enjoyed our stay very much and can't wait to go back.
Owners of B&B are very nice & friendly people. Room was very clean & comfortable. Very nice breakfast.
Great choice for Breakfast. Comfortable beds and great night sleep .Friendly host.
We stayed for 2 nites during the bh week end - Warm welcome from Breda, the owner. She also gave us plenty of advise on where to go and what to see/visit - The room (No 6) was spotless, King size bed ! Breakfast was excellent with plenty of choice. Seriously I can't find anything to complain about !
Breda, the owner, was lovely and accomodating, Our stay was to be for three nights. The first night we had a small room w/single & double bed. We changed our plans to two nights. The second night was find staying in the room we would of stayed for three nights. the name of the b & b would lead you to believe you were on the golf course, not so. We stayed in a number of places during our trip and thought overall it was overpriced.
the freindlyness of the staff and the views
Nice family type superior guest house. Excellent value for the area.
The welcome to the b&b was somewhat unusual, the receptionist did not introduce himself, merely silently escorted me to a door which ultimately was the bedroom. When asked about activities in the area, he had no information to offer. The orange juice for breakfast seemed to be diluted concentrate from a tin
not a lot we belived it to be a hotel it turned out to be a b&b
Bedroom was comfortable. Proprieter friendly and helpful. Breakfast was good - variety of menu plus something different to the norm e.g. smoked salmon and poached eggs, pancakes with fruit - delicious! No television or tea/coffee making facilities in room. T&C was available on request free of charge
It was close to where we needed to be. It was very classic on the inside and clean - the bed linens were beautiful!! It is within walking distance of stores and restaurants - the town is lovely. The rooms are not terribly sound-proof and could use some work (to be expected - it is an older house). We found the owner to be friendly and helpful, but at times a little too in your face and wanting to be helpful. Some people might like that but we are a little more private.
staff courtesy and friendly. my reservation was not "confirmed" at hotel, is not an hotel but a B&B, I was accommodated on a different room (respect the one that I have reserved), the bathroom in the "new" room was not ensuite (differently from my reservation)
the friendlyness and the staff couldn't do enough for us extension was not complete no covering on dining room floor and fitting not finished
The b&b was lovely, as were the owners. Couldnt do enough for us and it was really close to the centre of Waterville. We ate 3 lovely meals each night in Waterville. All walking distance of the Old Cable House.
The Landlady was ever so helpfull and couldn't do enough to make our stay pleasant The drainage replacement outside the hotel was noisey at 7.30 in tghe morning but was through no fault of the hotel and will no doubt be finished by now
There was a delicious breakfast and the staff was very friendly. The bathroom was quite big. The rooms were a little bit small, so there was not much room for the suitcases.
Basic clean room that had all we needed. Good value for money. A little too far from the village.
nice staff, pretty and clean rooms, comfy common rooms
Very expensive for a hostel.
Very nice hostel, seemed of a recent construction. Ideal base to visit the Skelligs, and it let us survive the Atlantic gale that prevented us from going there very cozily. We'll definitely go there for our next try...
There was only a few guests, so it was nice and quiet. It was also clean and comfortable. The manager was hardly ever around. It seemed that she was only there between the hours of 4 p.m. to 8:30 p.m. or so. If someone had a major problem, they would not be able to get in touch with her as she left no contact information with people when they checked in. Also, the location was not very good. It was a pretty good walk into town.
rooms are adequate. loved the private toilet/shower.very helpful staff. several spiders in the room and was bit.
Excellently refurbished rooms, very clean and cosy. Absolutely recommendable!
Friendly helpful receptionist. Very clean. Well equipped kitchen. Very good for self catering. Hot water. Large car park. Excellent location for boat trip to Skelligs or touring area. Shared bathroom on floor with 3 rooms had bath with shower nozzle but no proper shower. Shower room downstairs but shared with other rooms.
The location is excellent. Internet, coffee machine, games, very nice view.
Our hosts were very friendly and helpful. The breakfasts were excellent.
Very well run, they couldn't do enough for you.Very comfortable and clean.I highly reccomend this establishment.
very friendly host. great location for going to Skellig Micheal. Room/en suite a bit small