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Water front rooms are excellent, the view of the harbor was fantastic, especially at night. The location was also ideal, right there in the harbor close to everything I wanted to see and do.
The room was beautifully decorated and had spectacular view of the harbor. Location is in walking distance to many tourist attractions and restaurants. We did not need to move our car during our stay. A free bus service Charm City stops close to hotel and was easy to use. The staff was very friendly When we arrived there was no valet parking available. The hotel parking lot said full but we pulled in anyway & found plenty of spots. ( we think they put full sign up to discourage people going to baseball game from parking in lot ) Parking too expensive : $30 per day
nice bathroom Restaurant was good Great location Room seemed dated
I loved the facilities. Bathrooms are upscale. Very nice shower. The facilities and decor is tasteful and classy very calming and comfortable. The rooms are very spacious The carpet in the rooms need updating although there were 2 double beds there was plenty of room for Queen beds.
The Staff was most accommodating, they make you feel like family. they always greet you with a smile. Everyone was so helpful loved my stay there and will stay there again. It is close to a lot of places you can walk to, and walking distance to the stadiums. LOVE LOVE LOVE this hotel... The view over the Harbor was Fabulous!!! Not having a trash can by the little kitchen area, but I am a neat freak,
Everyone was very courteous and they upgraded my room without my asking. Parking a little pricey but that's the way it is anywhere downtown Baltimore. Valet feature is worth it.
Friendly staff, beautiful views, great gym,affordable, clean,and cozy
The staff had a wonderful attitude and were very attentive to customer needs. The fitness room was great; the buffet breakfast was a good value. The hotel is located in the inner harbor. The in room Keurig worked. This was a nice stay Some of the furniture was pretty old but I really don't need anything fancy to put my clothes into.
The Italian toiletries in the bathroom were lovely!
Beds, pillows, access to pool. Some repairs needed, esp. in bathrooms and pool area. Pool closed at 10 PM. A fridge was in the room but no minibar/snacks. The smoke alarm flashed all night (brightly).
Out room was recently updated and was excellent. The hotel staff was courteous, helpful and friendly. The pool, spa and fitness room were first class. We enjoyed the entire experience.
Ok. Busy weekend. Crowded elevators and lobby.
Convenience and quiet Distance from elevator to rooms is excessive.
Clean rooms. Accomodating staff. Let me check in early.
The view in the room, the room's cleanliness; the design, the staff , the convenience re :parking
After paying over 300 hundred a night, they ofer you a view upgrade for an extra 40 a night, which is fine is a beautiful view of the harbor, but you have to pay an extra 30 dollars a day to park your car. And when I ask the offer me the internet for free but since the person that checked me in was not there they tried to backed out of it saying that there was no way they could give it to me for free because it was 15 more a day. The people at front desk were very, very rude. Except when you are checking in and they are trying to sell you something.
The location was great. Across the street from the harbor. The staff was helpful and friendly.
Great location! Welcoming and very helpful staff! Large & Clean room. Will definitely stay again. Can't say anything bad about our stay.
Nice hotel in a great location - easy access to the inner harbor! Nothing
Location was perfect We needed a new remote control for tv and staff ca,e up immediately. All staff was by friendly Our room desperately needs new mattresses. 11018 as soon as you walked in you could tell because of the lumps. Everything else was wonderful.
Great room and staff. Location is great Maybe we were just there on a bad weekend, but there were a lot of rowdy kids at the hotel. Noise was a problem.
All employees were very helpful. They freely provided helpful information pertaining to how to get to places and great info as to where to dine within a short walk. Unfortunately we had an issue with our room reservation and this did not sit well with us since we were traveling with our young son. We made a reservation that included a king bed. When we checked in they informed us that they "over-booked and did not have any rooms available with king beds. We informed them that we made the reservation that way because we needed the room for our son. Didn't matter. They did compensate us by giving us free/complementary breakfast and snacks but that didn't change our feelings or put us in a room with a king bed. We were given a room with two double beds and we made it work but it was not as convenient. We will seriously take this into consideration if and or when we use this site or make another reservation.
start at the start there no way from the parking to the hotel with out going outside this is wong and nothing tell you this?? it said bar in room wong.
Nice room, pool was great, location in the heart of it all!! Very secure also. Nothing
I stayed in the Sheraton in Dover, de and it was great. This past week however I stayed at the Sheraton in Atlantic City, nj and then in Baltimore Maryland and I must say I will not be staying at a Sheraton Hotel again. At both locations the rooms were dirty and the sweet sleeper beds were awful. I wish I had the same experience as I did in Dover.
I booked a month in advance for our one year wedding anniversary. I requested a king bed overlooking the harbor and received a confirmation on my request. Upon arrival, we were given a room on the 4th floor staring at the parking garage. I called the front desk, and was told to come downstairs. Service, hotel management staff
The hotel was clean albeit dated. Walls where a little thin for my taste. Room was well decorated And comfy though.
The desk personnel (particularly Miss Evan and LeRoy) were immensely helpful. LeRoy even lowered our 2nd night stay - we booked a 2nd nite AFTER booking the first night, and got a $50 higher rate! They made us feel special, and we'll look for Sheraton Hotels first in the future. Letisha and Dawn were also very helpful when asking about the billing. One person at the desk - John (?) wasn't very pleasant or personable over the phone. Thank God we talked to different people when we arrived at the desk.
Location No ethernet enabled internet connection in room. WiFi was very week in the conference rooms
Location and view from room. On site parking. No
I have stayed at maaany hotels in this area, and none could compare to this stay. It was a bit pricy, but so worth it!! Friendliest staff ever, everything was so nice inside, the view of the harbor and skywalk was nice, the skywalk to the convention center was SO WONDERFUL. You could hear diners down in the outdoor grill very well from the 10th floor, that might bother some people, but the bed had me sleeping like a log! The room was lovely and welcoming. I can't think of much, really!! I would have loved a fridge and maybe a microwave in the room, that would have made it perfect, but otherwise I can't complain!
The location of the hotel ideal for easy access to what our trip plans were. Restusraunts were expensive and parking was notinluded.
I did like it parking is outrageous should not be a charge to stay at any hotel
comfortable beds and pillows cost too high. I registered through (Pri-Med Conference) as part of a group and should have gotten group rates but don't think I did. the Sheraton is my first choice for a hotel but I am becoming unhappy with the cost. I may choose a different hotel next year. I attend this conference every year but the hotel costs are getting too high
Staff was excellent! Beds were very comfortable.
Lication and how great and kind everyone was.
I was very pleased with the location of this hotel it is just a short two block walk to the harbor. The room was comfortable and the kitchenette was nice to have available although I did not use it. It is definitely decorated in a trendy style which was a nice change from your typical hotel. The other people staying there were mosly young couples. The hot breakfast that was included with our stay was great! It was a nice selection of items. There was very little I didn't like but I did not like that there was no iron available in our room. There was also no towel bar on which to hang our towels. I would have preferred that the bathroom be a bit cleaner (the tub was stained and there was dust in the corners).
The hotel is a fun place to stay. The staff treats you like you're part of their family. The staff wear their own clothes, and the casual atmosphere is very friendly and welcoming. We didn't know that we had a microwave and refrigerator, or a hot breakfast buffet until we got there. It was a nice surprise, and we took advantage of all three. We will definitely stay at the Brookshire during our next trip to Baltimore.Special thanks to Yolanda at the front desk!
The location was perfect walking distance to the beautiful inner harbor. The view was great only because we were on an upper floor....our friends stayed on floor 2 and had a horrendous view of an old dedicated balcony. The accommodations were nice and staff was friendly. Our floor in front of the fridge in our room was always wet. The bathroom was pretty outdated and the fan in the bathroom had no purpose what so ever it was there for decoration and to make noise. Was upset that our room wasn't ready yet we got there at about 3 and did an early check in and said what time we would get there to ensure there would be no wait and we had to wait until 5oclock.
bed was soft staff was friendly the breakfast was basic, should not say hot breakfast
comfy beds good breakfast smelly
Location was great, staff was friendly Room smelled of smoke, even though it was supposed to be non smoking. Otherwise the room was very nice.
Location Destination fee
I'm not giving a poor review because I stayed there. I was not able to make it to Baltimore that day. I was not able to get a refund. We were not able to make it to Baltimore that day.
It's a block from the harbor. The rooms are huge, clean and modern. Very quiet and comfortable!
Location Hallways no vacuumed for 5 days Inconsistent cleaning in room Dark
I like the decor and atmosphere as well as location Guest elevator not enough
The convenient location to get to Johns Hopkins Hospital and restaurants close by. The rooms are nothing special for the price. I think it is too pricey.
redsox game, aqurium, ft mchenry, fells point
The management was awesome Need to change the main bath mat daily not the tab mat. I had the same one for 5 days
Very pleasant staff. Very accomodating as well. This is not their fault, unless they failed to communicate to you, but there is no "buffet breakfast" even available at this hotel. They do not have a buffet breakfast. And hotels really need to stop touting "continental breakfast" as any kind of perk. A few danishes and coffee do not make for anything special.
Allowing pets was a plus for us. She enjoyed her visit as much as we did.
The time I stayed before in February It was dirty. Thye never cleaned my room
fire alarm Saturday night and the fact we could not get back into our rooms for almost an hour because the elevators would not work and no stair access to 3rd floor. Very disappointed.