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Staff, surroundings, coal fire None
The staff were all welcoming, friendly & helpful. For our 1-night stay, the room we had was stunning & had a king-size bed, great TV etc. Then, for our breakfast there was a splendid choice of continental & full Scottish. In the lounge, there was a lovely open log fire to relax beside before we checked out. Our stay couldn't have been better & we just wish it could have been 1 or 2 more nights.
well positioned, quiet and peaceful but close enough to walk into town in a few minutes.Friendly staff and good food. Some parts of hotel require updating.
We had been allocated a room which had just been renovated and was very comfortable. Nothing
Lovely relaxed atmosphere of Scottish country house hotel - plus great food
generally `ok with our visit - hotel was understaffed but staff were very pleasant and obliging. `room very good. But small things need to be improved eg no soap in bathroom, lack of hot water in shower etc. Meals not outstanding but adequate. We liked the general atmosphere in the hotel.. Traditional rather than modern. No musak no feeling of being in a chain hotel. Just fix the little things to be an outstanding experience.
the first room I was shown was a bit shabby, but the receptionist happily upgraded me to another room which was beautiful. Evening dinner was the best I had had in many months and staff extremely accommodating. Thankyou First bedroom I was shown was not very nice and I would not have been happy if I had stayed in that room
Food eas excellent, and location is beautiful Rooms need upgrading
The mattress were rather soft compared to our own ones at home but probably suited the average user perfectly well. We also requested a twin room but got two singles made into a double which was not too comfortable. But that would not stop me from using this hotel again, and they were very apologetic
The restaurant was excellent. Overall ambiance very good. Stairs were a small problem - I'd suffered a pulled calf muscle a week before my stay. Room was not as well appointed as I would have liked.
Breakfast was lovely. surroundings could have been better..only grass cut and no real landscaping..This hotel could have beautiful gardens if they spent time on it. The beds were not comfortable and sunken in the middle, wallpaper was peeling off, finishing around bath - dirty silicon sealant.
We liked the old charm of the hotel - our "attic" bedroom was huge with a huge comfortable bed with lovely linen and a large bathroom . views over the grounds and countryside were lovely . Though, we didnt dine in, the menue read well and had been recommended by other friends It looks like the hotel has been rundown over the years (it used to be top grade) . The current owners seem to be on a refurbishment programme- it will take a while, good luck
Location and room No
The staff were all very welcoming & accomodating.
The staff were very friendly and the hotel was set in beautiful grounds. The hotel was very good value as well.
The welcome and service by the staff and the food was excellent The hotel is in need of refurbishment. Though to be fair the painter had started on the entrance foyer, and there was paint samplers on the walls of the public areas
Very friendly at checkin
the inn was easy accesible, the staff were very friendly and helpful, the food in the shepherds rest was very good
The friendliness and efficiency of the staff who made us feel so welcome and could not do enough for us.
Very curteous, friendly and informative reception staff Good range of tv channels
The staff were friendly and very helpful which I find to be very important qualities, when staying somewhere. Information was provided to us on arrival eg breakfast times etc, which I found very useful. Honestly can't say anything bad about the hotel, totally lovely.
The facility has been recently refurbisheed and the standard is high and the satff, they made you feel welcome and privilaged and were ever helpful. They obviously take pride in their company and their service to guests Some refurbishment ongoing and the smell of new paint - nothing that could really put me off as the staff and painters were polite and helpful at all times and no real inconvenience
The bed mattress was too firm and as a result I was unable to get a good nights sleep.
room and location was good No SKY Sports, the hotel near emptied to go and watch a big european football match at the Holiday Inn, everyone ate and drank there, so I think its bad economy on your behalf by not paying the Sky fee. I will stay at the Holiday Inn next time.
restaurant next door was great. all good but a box of tissues in the room would be good.