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The excellent service and the way the hotel staff looked after our every need
Staff Courtesy is good and location is very good. The cleanliness is not very good and do not give * feel. The Decor is good but get subdued due to lack of cleanliness.
Excellent service, excellent location, quite the right level of Luxury, discreet and quuite efficient staff, beautifull view over Bangkok, an excellent stay in all regards. Excellent buffet dinner (French/Thai/international), excellent management Frankly not, and I am a very experienced traveller
Staff was very helpful and courteous. View was great, bed was comfy The room never cooled down. Hot to sleep and be in the room.
Quality of food and rooms Dress code in V9 wine bar
Great location, helpful staff. Would like to have tried the breakfast but wasn't up in time. It would have been nice to have been brought a drink while we waited for our room to be ready (we were delayed due to some maintenance on the room). Apart from that, nothing I didn't like.
Swiming pool in the roof with good views trough the Bangkok City. Good location in the center of the city. Weak choise on breakfast for the hotel category.
very friendly staff, stylish design
The area and the restaurant. When room stuff got into our room with no alarm.
All woked out as expected
The decoration, the relaxing atmosphere, the rooms, the view
i am a recurring client, going back to the hotel since it was acquired y Sofitel/Pullman. Now again good after the sofitel experience professionally run now.
absolutely wonderfull hotel especially due to a marvellous staff, centrally located, very confortable room with nice view, nice open air top roof swimming pool, very good restaurant, and Pacific floor privileges is a must to make the difference! I will come back there next time ! nothing !
very nice rooms. perfect location lack of free internet, stayed in much cheaper hotels in Bangkok and they had free internet. An hotel with this price for rooms should provide free wifi in the rooms
The set up of the room was nice, enjoyed a good dim sum lunch in one of the restaurants, loved the pool. That a very late checkout could be arranged without problems was very kind. Finding long hairs on the fruit plate was an unpleasant surprise. The room was still not cleaned after coming back from a day's shopping. It wasn't clear you explicily had to instruct staff by hanging the sign out on the door.
Location was perfect. Service by all staff was exceptional. One of the best hotels i have ever been to! We upgraded a room upon booking and our request was not only met but also upgraded further!
Clean with nice view. No surprises. nothing.
The bed, the attitude of some staff members, the location!, The view!! Found some black hair, there were ants in the fruits that were offered, breakfast included in the price only for super expensive rooms
everything is excellent, especially during this hard period at Bangkok, still my favorite !!! absolutely nothing !!!
As the hotel rooms are located 25th floor and higher of the building, you will always get a room with a nice view of Bangkok city. The pool on the 24th floor was nice. Room was clean and the service was vey much personal. The location of the hotel is exceptionally convenient for both shopping in daytime and crawling around the busiest Sathorn area at night. In all, I would recommend this hotel to those who are seeking a confortable 5 star hotel in Sathorn area. As the hotel room is clean and functionally but consevatively designed, you should not expect a luxurious decoration in your room. Basically, it is a very nice business hotel.
very helpful and friendly staff. good location guests not allowed after 6 pm!!! bathroom is small. breakfast is not free
Very nice hotel but surrounded by a lot of adult vendors which might not be that great. The breakfast buffet is good however I did see small cockroach which spoiled my appetite.
excellent location for tourists looking fur fun filled nightlife in bangkok i had been already charged by the hotel when i had given my creditcard details,but i fear that i might have been charged double,please look into the matter and respond immidiately,
The hotel is close to a lot of club, bars, gogo-bars, market. but inside the hotel you are not beware of that, its quiet. If you want to take someone to your room, the hotel charge you 950 Bath
Location They dont released booked amount
Noisy in the hallways with maids and customers slamming doors
I arrived at hotel a around 9.30 am. I was so glad that I could check in right away.. After the overnight flight to Bangkok I needed good sleep. none
The staff were all friendly and helpful and the bed was not too hard like most hotels in Thailand. The bath tub is way too shallow to be of any use and the pillows are lumpy.
The balcony at the deluxe room & the location. We did not get the requested conneting rooms.It's fine is there's no connecting room for deluxe type, but at least they should have come back to us earlier after the confirmation to the booking made. Our request for one room with king size bed & another room with 2 beds is also not done. In the end we have to stay at the reception for 1hour just to discuss and get the best arrangement available for out requirement.
Nothing. I was booked for 8 nights, but checked out after the first night. front desk was extremely rude... especially the manager on duty... I was booked for 8 nights, and from the website and based on the price I was paying, I was expecting a very decent 4 star hotel. I am sorry to say that by bangkok standards this hotel does not even qualify as a 3 star. The room was dirty and badly in need of a facelift...looked about 25 years old.. when I got to the room, the bell boy told me 3 times that more than 1 cup of tea per day is chargeable, and more than 2 bottles of water per day will be charged... ridiculous for the price was paying!! anyways, the reason I changed hotels after the very first night was that the windows were sealed and couldn't be opened. As I had asked for a smoking room, I expected that the aircon system was good enough to clear the air, but room was gas chamber
Friendly staff, great location and the facilities were brilliant
great polite staff which went out of the way for you Noice can be pretty heavy if you get a room towards the road so ask for one away from the road (depends on your sensitivity to these things- I am quite sensitive)
The service was good, especially the housekeeping. The reception staff was also helpful and accomodated our needs as much as possible. See above.
Good value for money Location a bit uncomfortable
Ideally located to explore Bangkok, close to the skytrain. The staff at the reception could have been more helpfull.
I did like the location and the breakfast. Staff were friendly, especially the reception staff was very helpful. I did not like the design of the room with air conditioning pointing to the bed. The bathroom sink was blocked. The floor of the room needs some renovation. Apart from these, the hotel facilities are good. Room service food was yummy. However, I would not use this hotel again due to its comfortness.
the location is good n the hotel service is good room is very clean also. na
Great location and atmosphere. It´s in the middle of the city but the pool roof and garden lets you escape. When I arrived, there was confusion and then I was told by the check-in person that she had personally received my call 2 days prior cancelling my reservation. She said that I had given her my reservation number and that I said I needed to cancel due to air flight problems. This was not true. I had not called to cancel and no one else had my reservation number. They had made an error or were making up story. They were nice enough to let me stay in one of their suites that night and then found a hotel in the area for the rest of my stay. However, my trip was disrupted and I lost a good ½ day re-packing and then moving hotels. I´m not sure I would trust them again.
The location was perfect!! Close to the night market, food vendors, and pubs. The sky train was also close if you want to take that and head to the Shopping malls. Cheap to get to as well From the airport. 500 Bahts or $15US We had a cockroach pay us a visit in our room....I wasn't scared but my wife didn't like it
I have stayed at the Siam Heritage several times, including for 1 month last year. It is an excellent hotel found in a very convenient location.....close to Patpong nightlife, Silom banking industry,Suan Night Market, Lumpini park and Lumpini Muay Thai kickboxing stadium, Skytrain to anyplace else in BKK. Breakfast was ok with 2 Thai and 2 Western entrees. Bedroom had excellent mattress and bathroom was excellent
The hotel is very well situated. The hotel is very nice and it is great to have a swimming pool (to relax after a long day of visit) The bed was really hard
Perfect location, friendly staff, nice swimming pool and bar, good breakfast. Staff with limited knowledge of english. No free internet.
An excellent hotel to discover Bangkok. Good value for your money.
Staff is very friendly and helpful. The hotel is perfectly located to explore the city.
Beautiful rooms.Great size too. The lifts were a little stuffy and could do with air conditioning
My wife and I have stayed there before, the staff are very good, the location is good, very clean, and very smart. As normal,..........the prices of hotels all generally appear to meto be on the high side for what you get.
Reservation with Booking.com proceeded without a hitch. Everything went as planned, nothing unexpected. And I didn't have to pay in advance to take advantage of a special rate. I wish the staff wouldn't ring so early to see if there was laundry, or even to have the room cleaned. The amount of staff on duty didn't seem very high but neither did the number if guests. It didn't detract from my stay at all.
Centrally located on the Silom Road is ideal for shopping and easy access to the river to visit the temples and other attractions. We stayed in a junior suite that was spacious and modernly furnished. Hotel staff were very friendly and helped us by rectifying a problem with airline damaged baggage. Breakfast was excellent, We will certainly stay at this hotel again next time we visit Bangkok.
The facilities were great and nothing was too much for staff. Very friendly and helpful! Room was a good size with excellent wi-fi facilities. There were no clocks in the room.
The hotel is conveniently located on Silom Rd., accessible by MRT and the Skytrain within a 10min. walk. All areas have seemingly been refurbished recently and look very stylish. The room we stayed in was very spacious and very well serviced. All staff was extremely helpful and service was to the point, all staff at the desks or in the restaurant had a very good understanding of English. We found the front desk staff very helpful for arranging a day trip with a very reasonable price. Restaurant staff was very polite. The food offered for breakfast (we didn't take any other meals) was fresh, tasty and of a wide variety (Western, Thai, Japanese, Chinese). Wireless service was somewhat weak in the room so I had to resort to cabled Internet access, but this is a rather minor issue.
Very nice rooms - good value for money. Also, very good location as a starting point for city sight seeing Pool is only available in the "sister" hotel next door. The water quality was not good.
The service and very kind staff members.
Location, friendly and helpfull staff, furnishment could be renovated
The breakfast was exceptionally good for a hotel of this type with a wide range of fresh fruit as well as freshly prepared cooked food - excellent Thai style omlette! Poor room maintenance including a bath plug that didn't work and when reported was never fixed. The room rate is very variable so I cancelled a return visit (also booked through Booking.com) for four days later which was charged at twice the rate of my first visit
Only tea provided in room was Jasmine tea, most English prefer Breakfast tea
I have been staying at the Narai at least once a month for one or two days since year 2002, and find it convenient for me location and seervices are good. renovated recently give it a plus. only point to mention would be the shower heads need to be replaced by a classic shower head, sofiticated shower heads with various position is for sure get spoiled very fast as many guests play with them .the water mixer of the shower should have indication of hot or cold position,
Booked an extra night for about $15 US cheaper directly with hotel.
The hotel is in very good location, close to an MRT station for ease of travel. The room was very clean and comfortable with a good view over Bangkok. Breakfast was very good and staff most friendly and helpful.
Excellent location. Great breakfast.
the warm and friendly staff, good food and clean and tidy rooms
The location is very good In center of silom It's very noisy at night
The warm and friendly staff who couldn't do enough for us, the cleanliness of the rooms and the hotel although avertised in the hotel brochure there was no 24 hour medical care when we needed it
The friendly and curteous staff, a really very nice hotel, good food and excellent accommodation Hotel brochure said 24 hour medical facility but none available when required
Rooms are Spacious and airy Reception staff did not have enough hospitality & politeness
Staff is really friendly. They have a lot of pride in the their hotel. Fitness is poor. Location is terrible - it's a place near a big market that smells like hell. Also its far away from everywhere. Rooms look old.
Staff were extremely friendly and accommodating. The location is walking distance to the downtown but if you preferred a ride a tuk tuk was readily available. They had a nice and clean pool. And the most important aspect, their food was good and cheaper than most places.
It is set in a peaceful neighbourhood and the staff is generally courteous and obliging. All went well, except whilst booking the cab for my return trip to the airport, the hotel did not negotiate with the Thai can driver properly, and it resulted in me being charged an exorbitant rate. The hotel is also not really near the BTS. It is about 15 to 18 mins walk to Surasak BTS or about 2 blocks away.
only one lift. Very noisy
I most enjoyed the friendliness of the staff! everyone is most helpful and makes you feel welcome. rooms are very comfortable and breakfast is huge. hotel is very central near surawong rd and silom rd, and near to BTS.
Honest staff, quiet and convenient to the Silom area. They always accomdate every request and then some! Nice cozy small hotel in a busy area.
Hotel was OK. Clean and with a decent breakfast. Close to an ok area..(although the alley can be dodgy at night) only thing is when the A/C brake and i had to change room, but response was quick. nothing in particular.
kind people there
Located at city center, near train station The hotel's staff was not so willing of giving information.
Staff very friendly.
Location - next to Silom road which is crowded during the day (shops, banks, etc..) Very old hotel. Visually (ugly), smell. A "real" Thai experience. No value for money.
The central location, affordability and the comfort and cleanness of the room.
Clean and nice rooms Too much noise from nearby bars and discotheque
Great location Increase variety and quality of breakfast menu. Put more chairs at hotel lobby. Provide seats on the Internet stations at hotel lobby. Price per night is still high; provide discounts.
Mr. Nutt at the reception did an excellent job of making us feel comfortable upon arrival and made sure we were taken care of well. Convenience of location is excellent. The hotel rooms are not sound proof.
the breakfast area was nice and windy; convenient location The hot water tap for showering is either too hot or too cold. No one came to do housekeeping on my first night.
Good Location and easy to move around should improve the breakfast variety
Very comfortable and convenient location. There were no windows.
You can t beat location, just in the middle of the nightscene, dj station and god, and surprinsigly quiet from outside noise. Nice design clean room and shower room, flat screen, free internet (lan cable only). Friendly staff It s just a room to sleep, no windows on my room. a bit noisy on my floor (7th) where there is breakfast coffee shop.Like many hotels, taxi shuttle prices are a real joke :)
Near to bts Noisy if the room has a window
Great location, right outside of BTS. There were lots of massage parlours downstairs and so fit our agenda of having good thai massages. Easy access to food places and supermarkets etc. Very thin walls which if you are a light sleeper, will be easily awoken by neighbor's door opening/closing etc. Temperature of water cannot be controlled and there is only lukewarm water for shower. Luckily weather was hot and so it did not matter that we only had lukewarm water.
Really friendly staff, convenient spa on 2nd floor, prime location to great markets with any street food you'd want. The shower didn't get warmer than just below luke warm, so it was a little chilly...but with the temperature being so hot outside it could be refreshing.
Great and helpful front desk staff A bit hard to find at first because the hotel entrance is at the back of the main street (Silom).
good location in silom (for the people interested: in the gay area...) quite old hotel, you can find better price quality around