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Location and facilities
The room, facilities, breakfast was wonderfull!
Out of season, the hotel was quiet but the few staff were very good - friendly but polite and eager to help us enjoy our stay. The rooms were comfortable and well equipped. The food in the restaurant was very good and better than expected.
Very comfortable and good sized room and bath room. Excellent dinner & breakfast with very good staff. Good location. Excellent stop en route Spain to UK.
The buffet breakfast was delicious and very expansive.
Food Family unfriendly services and restaurant staff. False advertising of facilities, e.g. other hotel and restaurants in resort not open. Casino not open.
Spa facility Restaurant
Room was very comfortable and nicely designed. Proximity to two good ski stations, Formigal and Panticosa. The spa is also good for relaxing at the end of the day. No written information about hotel services and facilities in the room (telephone numbers, laundry service, spa opening times and tariffs, forfaits for nearby ski stations). We had to ask everything at the reception and the staff did not always have the necessary information. The brasserie menu was not very good.
Everything was nice. I will definitly come back
The rooms where nice but not worth all the other hassel The service was bad and the place is quite inhospitable
Termal SPA pools, hotel rooms very comfortable, situation of the hotel, outsides. poor service support upon arrival when i was just 3km from the hotel, 9PM, stucked in the snow and the kind of support and help from the hotel was very rude
Great location for heading out into the mountains and hiking. Luxurious complex and sizeable spa. Good for walking and chilling out Feels like an enormous white elephant in the mountains - I'm assuming its sometimes busier than it was in June. Also its about 10km up the road from Panticosa - so not really anywhere else to go once you are there - I dont think I'd recommend it for more than 2 nights...
Very peaceful, romantic. Everything was excellent.
No character. Room smelled of disinfectant.
Staff very friendly and helpful. Restaurant not too bad, service was interesting and helpful, probably not really up to a 'premium' offering although did try hard. We were in the most premium room they had, nothing else was available. Suite had only a small window that looked out into a backyard, (this is in the Pyrenees!). Room very cold on arrival, took a day to get it right. No hot water, took two days to get it right. Bathroom was in cellar below suite. Although very large, it was damp, the drain in the shower was blocked, water flowed on to floor, no light above bath though water cold in any case so unlikely to spend much time in it. All in all they had not worked out what is meant by 'premium/luxury', instead there was obvious size but little satisfaction and not much they could do about it because of poor design and materials (bathroom). Bedroom was ok, not really as big as it should have been for a suite.
excellent setting, perfect styling, facilities, breakfast and rooms service diner staff poor, q diner very poor / all food over coked
Very obliging staff. Nothing was too much trouble. Dinner disappointing, with service too slow, considering the restaurant was not busy.
The staff were friendly and very helpful. Our room was spacious and spotlessly clean with lovely views of the village. Everything within walking distance and a bus to the ski reosrts.
The service in the restaurant was particularly good, and the staff could speak some English. the staff generally were very polite and helpful. the hotel was well decorated and clean.
Friendly and helpful staff, clean and spacious room in a considerably new building. Excellent location to get to the slopes of Formigal. Overall, good value for money.
Friendliness of staff and presentation of facilities None
Fantastic location,very friendly,brilliant food and the best gin and tonics in spain.Please write at least 15 words
friendly family hotel with wonderful location and views rather small bathroom
The location is absolutely beautiful and the view from our rooms and from the dining room was outstanding. Dinner and breakfast were excellent. The staff were as helpful and courteous as possible but it helps if you can understand a little Spanish. We only stayed one night when touring the Pyrenees but we would definitely return. The tiny resort was very quiet which was no problem for us but it's probably more lively in the ski season. There's nothing we didn't like.
We had dinner in the restaurant which was good as was the breakfast. The car park was a little on the small side and we had a real struggle parking the car. We did not want to use the public car park and the car was fully loaded.Our room was really tiny as was the bathroom.
Bike friendly with off street parking and english speaking staff, located in village centre near bars and resturants.Our room had stunning views of the nearby mountains.The Hotel resturant served excellent dinners. We dont understand why this hotel only has one star!
Very nice hotel set in beautiful mountainous scenery. The staff were very attentive and pleasant. Would recommend it to others.
Incredible location, well looked after by the staff of this family run hotel.
we liked Tonio! we liked the restaurant,the room,the location of the hotel,the view,all!
Location is great if you want to visit the mountains.Great breakfast and dinner, a family run basic,one star hotel.. Everything is a bit old and dirty we paid 70€ per night, this is quiet expensive for what they offer, it is not worthed more than 40€..