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Beautiful hotel, nice rooms, friendly service, close to the ski lift Room temperature too high
Extraordinarily friendly staff providing excellent service. Good starting point for fantastic hiking summer time (though transportation is needed) and of course for skiing winter time. Nice size family rooms with 2 separate bedrooms. Good quality breakfast buffet. The sound insulation between rooms was insufficient. Wifi was not working duirng our stay.
Excellent food, great location (no need to take the car in order to go skiing). Some staffers are very competent: found us a room when our reservation had been savagely canceled, and we were stuck there with a baby, 2 kids, an angry wife, and a broken arm...! Some staffers are incompetent: I called the Hotel directly to move our stay a day later, (arrival on a Monday night instead of a Sunday night, same number of nights) Someone assured me on the phone that there were no problems, that "it was done". Stupidely, I didn't ask for a written confirmation, and when we arrived, the Hotel was full, and we had no reservation any more...! Problem with the elevators: sometime, the wait was pretty long ! Stuck in the Hotel with a broken arm and a Vaby, I would have appreciated a late check-out... It was not approved!
Location is excellent for skiing. The hotel has rooms for a family of four, which was perfect for us. Rooms are too dark.
Really good hotel, very good staff. The staff speaks English well which is not usual in Spain in our experiences. During our stay there have been only a few guests due to the low-season, but the hotel operated as it would be full. Programs, guided mountain tours, very rich breakfast.And the room rate was very reasonable (due to the low-season.) We liked it!
very big and well equiped room, excellent breakfast, new hotel, free mountain, excursions
The activity guides were fantastic, and gave a huge added value of the visit.
View of the mountains, nice clean hotel, parking underneath, breakfast was excellent, note you need to drive to places for dinner, eating at the hotel can be expensive unless you have booked half board. Reception is rarely manned, but when someone is there, the service is good. Pool is only free between 13:00 and 18:00, after 18:00 it is 15EURpp which is bad because that's the time you would use it after you completed your daily activities like hiking and skiing.
I wrote in a seperate e mail last night to bring your attention to many many problems we unfortunately encountered during our stay. "Confort" insufficiant because the hotel was unbearably hot and too many things did not work in the room - phone - tv - clim/heating - Turkish in the Spa - problem with the bath etc Dear Sir or Madam I am writing to you following our recent 3 night stay in your Hotel from 20 - 23 December to highlight a number of problems we encountered. This is the first time we have visited an AC Hotel and as this was a special anniversary for us we wanted to treat ourselves to what we hoped would be a unique and luxurious experience despite our very modest means!
Food and environment in general, the spa and location regarding slopes and skilifts. It's inadmissible to have to pay apart (depending on usage time, moreover, neither a daily forfait is possible) basic spa services (sauna, Jacuzzi, swimming pool, hammam): such level hotel must provide these services for free, included in daily room price (quite expensive as easily understandable).
The staff were exceptional and in particular Laura Roco who helped us through the menu and made excellent suggestions for walks and visits in the area.We think you have a superb hotel and the staff make it, they cannot be faulted.. 2 Minor criticisms----the pillows could be improved and it was difficult to read in the bedroom, better reading lamps would be an improvement.
we loved the place, the place and the whoole 4 days there i would put a shower in the room called el mirador, apart of this, everithing was fantastic
I liked being very near the lifts to go skiing and hotel staff were very helpful in everything we needed.
Everything was easy and well managed. It was right by the lifts, had a ski-hire shop in the lobby, ski lockers, a refreshing little swimming pool and a good jacuzzi. The breakfast was good and varied - we were on B & B basis so only ate in once which was adequate. The rooms had everything you need, loads of storage space and comfy beds. The bar was well run and imaginative and the lounge was very comfortable. The bathroom needed updating, but everything worked fine.
Very close to ski slopes. Poor on site parking . Public car parking a long way
very nice hotel, good breakfast. baeutiful ski area. we booked duplex and because is wasn't available we got two rooms for the same price. baeutiful way to hotel but not recommended at night...
we liked the friendliness and helpfullness of the staff , the good breakfast and the nice swimming pool we enjoyed the beautiful surrounding and the fresh air. there were a lot of failures in the billing of the room. Every time they made new failures First the bill was twice too high ;' afterwards the hotel did correct it perfectly. After that the bill was too high again , After some dsicussion they corrected it again When they gave me much too much money back and I gave it back again there was no thank you at all. After all conclusion : too many friendly but in experienced workers at the hotel lobby.
Good service; great breakfast; helpful restaurant staff (son has nut allergy); good public areas; great location for skiing - opposite cable car and ski to door. Resort does not have much in way of activities for non-skiers
Greate stuff, greate location, pool, breakfast... No minibar or kitchen in the room,
excellent buffet breakfast - closer to a 4 star than a 3 star
Location for skiing is excellent. Breakfast is also very good. Please be careful about the parking. It's small and probably you have to park your car in the public parking which is around 150m away from the hotel. You have to climb up to the hotel.
The location and ammenities were great. The staff in the main were very good, particularly in the bar area, with just the occasional lapse at the front desk. The food was also consistently very good with again only one slight lapse when the restaraunt was very busy. We were there during what was the hottest period for some time and found the hotel to be pretty warm as there was no air conditioning or balcony to the rooms.
It was very peacifull, and the hotel is very close to Boi Taull Resort and to a National Park
Staff was very kind and helpful. Hotel is in a small mountain village, very quiet and well maintained. We have enjoyed our stay a lot.
Good ski hotel. Very clean and nice open common rooms The rooms were exceptionally noisy - paper thin walls. I would not go back because of this reason alone.
Very nice hotel in a reasonable driving distance to travelling areas. The room was very comfortable.
Convenient location within easy reach of national parks and good walking. Village location was excellent with good choice of restaurants and bars. Second floor room had no aircon and was too warm. We had to ask for a fan which was provided. Lounge/bar service was unacceptable. We received no service and eventually left the hotel for a village bar.
Really nice staff and a good restaurant. The surroundings are amazing Someone else´s hair in the bathroom
The people were fantastic and very helpful. The hotel traditional, local style in a small village with good access to a lot of excellent hiking trails. Great restaurant - breakfast and evening meal. The heating wasn't on and the room was pretty cool, but that may be us coming from Australia !
Adequate parking. Good access to main road but secluded and quiet. Very good breakfast, including excellent service. The half-board dinner menu was very limited and in general rather basic. Other restaurants in the general area were offering significantly greater choice and at lower prices.
Almost everything was excellent, the staff were really helpful, the breakfast very good, we loved staying there:
The attention to detail. It smelled old.
Family run hotel with good facilities in an excellent location for touring or skiing in the Pyrenees. Excellent breakfasts.
the view from the hotel is breathtaking and the staff are very welcoming. the rooms are beatiful, clean and tidy. warm feeling. beautiful hotel. the food is also very good and recomended. There was'nt anything i did'nt like
The staff service and kindness were outsanding. Excellent breakfast The proposed food for dinner could be more diversified
Excellent food, friendly staff None
Great Hotel, rooms are clean and spacious, great views, staff very friendly and helpful. good access to the slopes of Baqueira Beret.
lovely appartment, very friendly personnel
Very comfortable and clean with good views. The staff were friendly and very helpful.
Large room, well equped kitchen.
Comfortable and convenient to the surrounding countryside. Your member of staff was very welcoming and helpful throughout our visit.
Very clean and well kept apartment. Helpful and friendly manager on site.Well equipped pantry. Will definitely stay the same place if we were to go this place again. One of the best stay in our entire 12 days holiday. Suggest to have amenities for the bathroom.
Very well appointed appartment in friendly village with many good, local restaurants. Within short drive of ski slopes and indoor garaging available for cars. Friendly staff.