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Unbelievable views. Terrific staff. Wonderful room with great view and extremely comfortable bed. Delicious complimentary breakfast. Incredible spa experience. Great zip line through the canopy. An experience we we will savor! Don't miss this fantastic place!
Beautiful Place, perfect to relax, sip drinks or take a dip in the pool. The view from every place on this property is breathtaking. The attention I receieved was over the top. Waking up and seeing the Audi I rented cleaned was A+ in my book. The food was excellent, Although a little pricey... I thought this was Obviously getting here is the first problem getting here. I rented a car and found the drive to be pretty easy using google map. The actual location turn/ exit is like finding waldo so keep your eyes sharp. The second gripe I have is that for a luxury hotel, their fridge game is non exisent. They had 2 nasty water bottles. I rather them fill it up and charge me if I use anything. Luckily though I stopped at an actual supermarket chain in Santo Domingo and stocked up. Closest place is 10 mins away in car, so if you have it use it. Third, would be if you buy your stay at a lower rate, they notice and try to cheat u out of free breakfast. Not that they treat you different because service was excellent almost annoyingly too good. Just seems they want ti suck every nickel off of you. Would I go again or recommend the place.... Absolutely.
The non-management staff were very sweet amd helpful. The view was wonderful and the location in Barahona was as convenient as you could get for the area. I was not very pleased with the manager-level staff, as they overcharged for excursions, were unprofessional about customer relations and were not good at giving choice or options for trips. Also, it advertised wifi, but did not have any the entire week.
The best part of our hotel stay were the owners of the establishment and the staff. They could not have been more catering, helpful, and available. We were not expecting the service we received nor the security and quality. Super experience! The electricity was sketchy for the city, so if you do secure the unit with A/C - you are only guaranteed A/C during the time the city has power. The rest of the items there are run off generator, unfortunately not the A/C.