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friendly staff and service, very helpful
Very friendly staff. Great breakfast served in the room. Very close to restaurant for all budgets.We were there for 2cv Rally and the hotel was a really nice surprise!!! The bathrooms had too little room.. Showers were handheld.
clean and tidy, it was also easy to get to did not like the bolster type pillow, the shower had no bracket to hold the head. this made it difficult to have a shower.
Staff had little english, but went out of their way to help us. Good restaurant nearby. N/A
Clean Well attended for Cleaning/Towels/Bedding (Done Daily) Good Continental Breakfast served in room Good Shower Bathroom rather cramped, but otherwise no complaints
due to circumstances we are unable to make any good comments,facilities were limited,i.e. restaurant closed to guests on sunday evening although the service was open to guests who were taking " a cure ",parking was closed at 8.30pm so we were unable to drive to find a restaurant,access to hotel was closed on sunday between 2.30pm until 6.00pm
Staff were very hospitable, helpful and friendly, making for a relaxed and pleasant atmosphere in the hotel.
Friendliness and helpfulness of the staff Rooms were a little small and basic eg nowhere to put your suitcase
Easy access to town and facilities.
lack of places to eat when you arrive after 6pm is a big negative lack of places to eat when you arrive after 6pm is a big negative
Loved Jonzac. Staff very good and friendly, and forgiving to our toddlers breaking a glass and clambering on the outdoor sofas.
Good restauant, pleasant and helpful staff Room fairly small
Clean an comfy Toilet very small but not a problem
The restaurant was very good
Swimming pool. Food was expensive, location poor in the middle of nowhere
Welcoming owner who spoke English well, and who was very helpful. My room was upgraded because of the limited number of guests staying at the time. Breakfast variety was good. Restaurant staff were a little uninterested. Evening meal was very ordinary.
Its location The fantastically uncomfortable beds and the bed bugs that lived in them
The staff members at the hotel are very friendly and helpful and the country scenery is very relaxing.
The outlook from the restaurant to the lake is lovely, parking felt secure and the pool seemed clean and well maintained. It is easy to find from local major roads and yet a quiet and peaceful country environment. I thought the food overpriced for its quality and the menue limited, as it is in the country there is no alternative dining venue on the doorstep, which might be a problem if one was staying for a longer period.
The peacefulness, the pool, and the food. Also it was interesting that none of the staff tried to communicate with us in English after I introduced myself in French.
Swimming pool lovely. Good food. Room had terrace with chairs good. Lovely setting. Pre-dinner drinks expensive, breakfast pricey and service at breakfast was poor (although excellent in the evening). Good dog walk and good for couples, less so for families.
clean room; en suite; restaurant; environment; pool room a bit on the small side; breakfast - not much food left by the time we arrived for breakfast-food drink came eventually - but we had to ask
Country atmosphere, very quiet mostly, very scenic, good restaurant For an english person not speaking much french, staff had little english
Location and building Resturant is expensive
The quiet location in a lovely village - and being able to enjoy some wonderful food (& service) in the Hotel's restaurant, made our short stay memorable. Thank you!
The hotel is very attractive in a beautiful little village. The room was comfortable and clean. Dinner was fantastic and very good quality, eaten on the out door terrace in the warm evening air. Very pleasant. It would have been nice to have had brakfast on the terrace too but because it was a weekend this was not an option. No complaints.
The character of the former mill with surrounding garden convenient location to explore Cognac area. Too much noise during the night from passing traffic and from early hours from the staff quarters above iur room.Wines were expensive for not particularly good quality.
Restaurant, however, was excellent, you wouldn't think it could be the same business. The room and general condition of the hotel was extremely poor, decor was well beyond repair - shower room had three different layers of wallpaper all falling off. You wouldn't think you could open the doors to the public
The location was excellent, room fine with view of castle The hotel was closed on arrival and the restaurant closed for the day Monday. We had no notification.Tourist Info. office were brilliant and sorted it out
The hotel was a much better standard than I had anticipated and the food was fantastic. If I travel to the region again I will definitely stay at this hotel.
Warm welcome, beautiful room, excellent service, superb food - all round a wonderful hotel. n/a
The room was nice but there was nothing else available to comment on, no bar, no restaurant. Arrived 3.30pm on a Sunday to be told the bar closed at 4pm and the restaurant was shut on Sunday and Monday nights. The only place we could find to eat in the town was a fast food joint. If we had known this we would never have made the booking. The photos on their website are obviously taken during a local festival and do not reflect a normal day. Deeply disappointing as I had seen this marked as´superb´´.
It has been beautifully renovated, and is in a great location opposite the Castle in Jonzac. The two rooms we had on the first floor at the front were excellent, with views straight out over the castle and the pretty high street. The rooms were comfortable and the showers/bathrooms very smart. A true boutique hotel. Unfortunately, we did stay on a Sunday night, and the Coq D'or's restaurant is shut both Sunday and Monday, so we didn't benefit from the good food which I know you can have there, as we have been for dinner and lunches last year! Also we missed the conviviality of the tables outside on the terrace. So it was rather quiet, with no staff available in the evening. Breakfast was served in the morning, but it was only us four, and the front doors were shut. But it was end the end of the season, and we were glad to stay in such a special hotel.