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Everything, especially the service - genuinely friendly and helpful. This is the best 3-star hotel I have ever stayed at, and certainly deserves another star.
Friendly staff and ambience. Excellent breakfast, WLAN and garage/parking included in price. Clean and quiet room. Not very close to Hamburg City. However, easy to reach by car.
A very nice (included) breakfast every day and a family room were important to us. An excellent value. The only downside is the relatively remote location, but if you aren't afraid of the bus, then it's not hard to get there.
The staaff was exceptional and the rooms and hotel itself were clean and neat Nothing to complain about
the staff are very nice and kind! the breakfast is very good.
This place was great! Clean and comfortable rooms, friendly staff, secure parking, excellent breakfast. The bottled water, fruit, and candy in the room was a nice touch. No, it was perfect.
Good location, nice caffe shop , rich breakfast Very small single room, no place to move
value for money breakfast
Superb hotel. Good value - would book again without hesitation. Large, well appointed and clean rooms. Great welcome, staff very friendly and helpful.
The spacious room with spacious bathroom, the marvelous breakfast, perfect English by the manager and staff, warm welcome in the deep night, parking place free of charge.
All are fine. helpfull staff.
the friendly approach of the stuff
We like this hotel very much - it was a return visit and was even better than before. Good food, lovely room, helpful staff, wonderful swimming pool
We liked the room, the quitness, the service from the staff and the price on the room.
Nice localization - close to highway staff from restaurant seak only in German language
Good friendly staff , big rooms , although somewhat dated. Very nice and big breakfast. Internet not free of charge - very expensive eur 17,00 for 24 hrs...Should not be a problem to offer free internet in Germany.
Excellent hotel with good restaurant, easy parking and comfortable rooms Very long wait (20 minutes) for the lift made us late on last day. As on 12th floor stairs not an option with luggage!
The Gourmet Restaurant ! No.
To Expensive internet.
Clean, nice gym and swimming pool, friendly and professional staff. Considerable distance from Hamburg.
Place - garden - silence
Perfect german style no
Good, crisp and helpful service. Clean and neat rooms. Nice breakfast buffet. Comfortable beds. For us it was a motorway stopover hotel - as such excellent.
Access to the Thermen Good restaurant Nothing nearby, shops, museum
service at reception cold coffee at breakfast
Nothing particular in comparison to other hotels
Very friendly staff, nice hotel overall with restaurant/bar. I would definitely recommend this to other travelers.
This hotel is worth for the money I paid. Facilities like bar and restaurant are good.
Very friendly staff. Backs on to train track. Trains stop at 12 midnight. No problem as we were not in the room during the day
Pleasant & friendly staff, large room, wide time period for breakfast, quiet. Helpful staff as using public transport to get around. Unable to get any ventilation in the ground floor room
the noise from the train
Friendly. Arrived late and could have a drink after closing hour. To short stay to tell you
The staff were very friendly and obliging. There was ample parking and the hotel was close to various amenities as well as to the train to Hamburg. The staff were very responsive to e-mail queries prior to arriving. The train to Hamburg runs directly behind the hotel. We got used to the sound of it after a couple of days!
a bit too far on foot from the nearest s-bahn, with only a night bus passing by
The room. Lots off place. The train.
easy to find the hotel, comfortable, good location, good breakfast
The staff are very friendly and willing to help when needing information about the local area. The rooms are very large and bed are comfortable. The hotel bar is very nice and at a good price with a large TV to watch. I thought the internet was far too expensive to even think about using. Rooms TV's where too small and only offered German channels which is not very good for international guests.
Big room.Nice furniture You can hear the train all night.
We liked it quite a bit although the weather wasn't the greatest. The lobby and dining room were very pleasant and we enjoyed our time there. The bathroom was a little small but other than that we would gladly stay there again.
Nice staff and breakfast Hotel is in quiet far from city centre - getting to closest u-bahn station took about 20, riding it to the centre - about 30 minutes.
Design and calm place. Our Room was quite small and the Hotel is quite far from Hamburg city 20km!
It is an excellent hotel. The breakfast buffet is the best we had in Europe for our 2-month trip through Sweden to Portugal and back.
I liked the high quality of service, very nice and attentive staff, very good food, nice size room and clean bathroom. internet access was not free, as in other hotels
Nice staff, room and breakfast
The hotel was very pleasant and with all the amenities needed. The restaurant was particularly good. All the staff was courteous and helpful.
The hotel staff were excellent - very friendly and efficient. The rooms were lean an comfortable, and great value for money!
Booking by your site didn't reach the hotel.
Location There was no minibar in the room.
trees round the hotel no
Excellent staff. Very good food and the best sangria Ihave tasted so far. Hotel is close to the highway. On the other hand one can have a nice walk close to the woods.
Excellent service in the reception and restaurant. Excellent restaurant food. Lovely outside bar/restaurant area. Comfortable room, and with a walk-in shower, ideal for a disabled person (1 in party). Great value for money with a relatively small bill at end. Lovely experience. Thanks.
We thoroughly enjoyed our stay. The staff were very friendly, service was very good. Restaurant and facilities were also very good. Staff at restaurant was also very friendly end very good serviceI would gladly go back again. no
Cleanliness of room, nice restaurant. Only the fact that there was a bad stain on the rug next to the bed.
The staff were great and very helpful - and the breakfast (continental) has a good selection. There are no coffee/tea making facilities in the rooms and most importantly - double rooms are actually two separate single beds.
We liked the location of the hotel and the provision of free wifi. We did not like the fact that a cement mixer started up at 5.00 a.m. and workmen outside our room were noisy from that time onwards.
lovely to be close to airport and same time away from the big city. Bathroom was great and breakfast was super. Very nice hotel we loved it well the sound of airplans was sometimes to much but it was good that they dont fly during night!
good breakfast, good restaurant for dinner.good surrounding. but far away from the hamburg center.
Friendly, welcoming staff and clean good size rooms. Free wifi also a bonus. The noise from the planes was no problem, the room seemed well sound proofed, might be different in the summer if you have to have a window open though. For the price definately no complaints. Bar was closed by 10.30.
Friendly staff, easy parking, clean room. On the flightpath which woke everyone up at 05.00.
Very nice place. Great value for money, breakfast with salmon and everything included. Comfortable rooms, friendly staff. Would not be the best choice for people who like to sleep till late in the morning. Attached stables with horses means some noise from about 7:30 even on Sundays. Luckily no problem for us ;-)
The hotel is near the airport (convenient), but this means it can be noisy when planes go past. There is no aircon in the rooms, so yuo need the windows open when it's hot - that's when the noise matters. Also, there's not much within walking distance of the hotel - but the adjacent restaurant is ok.
Nice clean room, nice breakfast facilities and surroundings of the hotel.
Spacious room with comfortable chairs A little outdated
Big room, friendly staff and good breakfast and diner in their restaurant. This hotel is perfect for transit.
Perfect location, right next to the shooting range. The restaurant is nothing special. No problem, though, it's just a short drive to a variety of catering options.
very friendly staff and the restaurant was open after 10 pm when I arrived late. the room smelt a bit smokey
The cleanliness and location of the hotel. Attitude of some staff were not as friendly as we would have expected.
Beautiful location with a lake and landscaped gardens, clean rooms, even if quite old-fashioned. Very quiet, convenient location.
Super helpful staff, great hotel for the price. It's a bit out of the way and the re-carpeting in the hallway was a bit noisy, but would consider staying again for the price.
good position, close to the route; very friendly staff; very clean; excellent breakfast strange to see still single bed even if this is a single room, specially because the room is big enough to have a double bed
Very nice and friendly staff, excellent breakfast, very good price/quality for a 3 star hotel - it was a pleasant surprise to us. When travelling with your own car it is easy to get around from Norderstedt - both to Hamburg city or to countryside. Only few parking places, the road on the front side of the hotel is quite busy and makes bit noise to the rooms on that side.
I liked the wonderfull breakfast buffet. The very friendly staff. The location close to Hamburg Airport Nothing I didn´t like :)
politeness and efficiency of the staff, good value for money
Helpful and kind stab. The room was ok, the mattress was a little bit hard. There were two armchairs, which is unusual like it is that the television wasn't placed in the ceiling !!! Absolut beautiful breakfast. ... no !
Restaurant closed on Sunday
Very quiet and well organized hotel. It provides everything you need for a short stay. Staff at breakfast had a hard time deciding what to do because there were a large number of guests.
Very good hotel, would recommend to everybody visiting Hambourg.
We were able to get the room before noon even though we had only expected to be able to leave our car to the hotel at that time. Very nice, clean room. In my opinion very good value for money; good breakfast, stylish room and hotel area overall, good access to Hamburg with underground relatively close by. This was not especially a family hotel even though the ability to warm some food in the apartment kitchenette was a plus.
Family-run hotel, who were very friendly, kind, and helpful. Very clean. Safe location, easy walking distance to restaurants. No
friendliness of the staff and helpfulness room was too cold, and couldn't turn the heating up. could solve this by supply additional blankets or fixing the radiator perhaps.
Good location - near restaurants , train/bus station . Helpful staff . Excellent breakfast.
We were well looked after yet not pestered with lots of rules and regulations. Close to amenities. Light and airy. Good atmosphere.
Well located hotel in the centre of the city of Wedel. Rich and very good breakfast.
Excellent personal service. Friendly staff
Good breakfast in the morning with nice service statff. My room was clean but was used by smokers many year. The smell was really bad. The room was smelling awful. Make sure you get a non smoking room.
This is a fine hotel, good value for money. Not much luxury, but everything you need for a good night sleep. Very nice people. Breakfast was very good. I missed BVN television (Dutch and Belgian television).
This is a romantic hotel as it's name in nature. Rooms are confortable but not brand new. (Please note navigations can not find the exact place. Location is 5km after Quickborn). Can be good for one or two days of nature holiday.
Beautiful architecture, Well kept inside and outside. Friendly staff. Warm and romantic atmosphere. All was fine
A vey pleasant stay. Enjoyed a very good meal and a relaxing night before taking the ferry from Kiel to Oslo.
This hotel shows the age-long tradition of receiving travellers, and is well maintained and up-to-date. Very good food at a reasonable price; the locals come here for dining too.
Five star service for a four star price!! It is a bit disturbing, but I was not able to find anything bad...
friendly and helpful receptionists. needs a restaurant open for lunch & dinner as well.
Hotel was clean, comfortable with well apointed rooms. The included breakfast was generous with a wide range of selections
Breakfast was ok. The rooms were too cold.