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The hoast was very freindly & helpful, also very nowledgeable on the local area. The food was localy sourced & very tasty. The location was perfectly for our walking of the Way of The Vikings for that particular leg.
Very friendly staff made it feel like a family home rather than a guest house For a cheap and short stay I have no complaints
good staff , accomadative to your requests
There was'nt any rooms for smokers
Location. easy to find Carpet was filty - could use a hoover around the edge and the whole thing could do with a steam clean. Urine stain under the loo which really smelt. Ran out of beans & eggs at breakfast and had to wait for 15 minutes for more.... when the lady waiting with me asked after 10 minutes if there were more coming she was told rudely "have patience." Hotel might be busy but there is no need to be rude to your guests. Stayed at the Premier Inn the next night for same price and it was far superior! (I don't normally leave negative comments either but really disheartened by this experience)
The ease of access to the shopping centres in the city. Should have been able to watch each movie I bought on their pay system several times until the cut of time.
Large room,en suite,clean,comfortable Absolute rubbish internet which costs 11.99 for 24 hours, certainly not use this hotel again untill this problem is sorted.
unfortunatley I cannot think of anything good to say about this hotel except that it was there and it was open when I arrived. :-( The staff were unresponsive and unhelpful, The room was grubby and beds not made properly (top sheet and cover where flat but underneath it was a mess), I feel that I should have stayed at the station hotel which was £10 cheaper and only a 3 minute walk away (Station hotel looked very nice)
No parking facilities at the hotel had to pay extra for parking in a multi- storey car park
Location - just 5 mins walk from the main train station Location to train station, clean and helpful/friendly staff
Clean, helpful staff, central location close to all amenities. No on site secure parking.
the staff the plumbing makes noise every time someone flushes the toilet
English breakfast, swimming pool The double Bed was less comfortable than expected
Location The bathroom hadn't been cleaned, there were no towels in the bathroom,
Quiet location friendly staff
Easy access to internet. Too expensive for what it offers.
the use of the pool and gym was very good and the bar and restaurant area were very nice. Bathrooms were a little old fashioned and breakfast should be included in the standard price.
Had two twin rooms, one was a little on the small side the other was fine. It took a very long time to check in, either the system was very poor or the receptionist did not know what he was doing.
Used for a family wedding near by, Hotel in a central position buffett breakfast excellent
Relaxing and staff friendliness Room service on the pricey side.
Good price for B&B as at a wedding there. Rooms are in need of refirbishment. Drinks are expensive.
Friendliness of the staff. The disabled parking were a little bit too far away from reception. I would prefer a detachable shower head in the bathroom.
Friendly and helpful reception and night porter. No complaints with the staff I came into contact with The shower didn't work properly. The toilet wouldn't flush. The linen wasn't ironed properly because the hotel's industrial iron apparently wasn't working. I had to wait a while for someone to let me into the hotel at 2:30am in the morniing as there is no intercom serice or key entry. I couldn't book an alarm call for later that morning as nobody answered the supposed 24 hour reception line. I could have stayed at a far superior hotel for around 5 pounds extra
excellent staff, friendly and helpfull very poor bathroom, run down and not very clean. old television.
Reception ver smart but room very basic. Bathroom was mouldy & smelled!
Nothing, the hotel was awful. The staff were rude, the rooms were horrible, they smelt, the walls were stained the noice from out side gave you a headache. We had 3 different room in one night, the first had a toilet which didn't flush, the second smelt, sink didn't empty and and 3 was just as bad. I have written a complaint to the hotel.
We got back to our room around 12.30 am and we waited outside the hotel around 10 min because no body was there to open the hotel door fo us. We were lucky because one of the maintenance guys saw us and opend the door!! clealiness,
Very Handy Parking can be improved , more car spaces
Budget accomodation with reasonable facilities and helpful staff Car parking was a joke and WIFI is only free for the first hour. If you need the internet for work you might aswell stop at a more expensive hotel with free WIFI
Nothing #it was Very dirty, noisy and smelly
The breakfast was good The room was tired and scruffy and far too hot. We got very little sleep. There was a lot of noise from drunk guests coming in at 3am.
the hotel rooms were quite tatty and my sheet on the bed had a whole in it
The location of the hotel is fantastic. No iron in the room, as most hotels provide these days
Friendly staff, who promptly provided a new room when we found our allocated room had no heating. Relaxed but professional, always quick to return to the desk when we buzzed as they were working in the back office. Breakfast selection left something to be desired (very limited range of hot food) and the coffee (from a machine) was poor.
Convenient location. Close to railway and bus terminal. Next to St Stephens shopping mall Nobody on reception desk on returning at 2130. No bell. Had to ask the barman to find a reception staff member.
No mirror near a plug for use of hair dryers etc!
so central for everything in town we wre here for a theatre break. n/a
Clean, modern, good facilities, not too pricey no, although it would have been nice to have free parking!
No resturaunt in hotel
Reception and bar staff really friendly and helpful. Rooms are comfy clean, tidy and in excellent repair No complaints
The staff were very friendly and helpfull. The prices of the drinks at the bar are very expensive. There was dried blood on the duvet from obviously a previous person. Room Number 115
Room was quiet and well heated The fact that I booked and recieved confirmation of a Superior room and in fact was given a Standard room. Having not stayed at this hotel before I only realized that I had been given a std room when I checked out.
Everything! Tried very hard, but couldn't find anything wrong at all. The website photos don't do it justice, beautiful place, excellent facilities, lovely room, great staff, fantastic breakfasts.
Lovely location. Purpose of visit was a wedding so really only used the room. All the staff however were very helpful and efficient. Rooms were small dark and very basic for 120 pounds per night and all furnishings were very tired.
The staff, the grounds, the hotel. We had to move rooms on our 2nd night, as there was a dance on on the 15th and our room was above the hall, didnt get much sleep. then we was told there was going to be antother dance on the 16th, so they moved us to another room.
Hotel with excellent facilities and great character
excellent food and the staff very friendly. well above average hotel. a better choice of draught beers would be good.
I was very surprised with this hotel. My room was very comfortable and trendy. The hotel is full of Character and the Pool is amazing. The gym was very up to date and a good size. I would receomment this hotel to anyone.
Stunning value for money. Beautiful accommodation, blissfully comfortable bed, very quiet, and staff who are clearly happy little teddy bears. We almost stayed an extra night just because it was so nice.
we liked the location/the charictor of the place. excellent/place/price no smoking
The helpful staff who offered me an alternative to eat when the Bistro had closed and i did not want a full al a carte meal.
Convenient location and easy parking. N/A
This is a fairly new hotel. Very nice place to stay. Room was well equipped and very clean. Usd restaurant and that was very enjoyable, with good menu and very good quality/presentation. Staff were all very polite and helpful.
Breakfast was poor Location on an industrial estate Handy for city
Not having to drive home
the swimming pool and the large beautiful room and badroom
well equipped room, location On a very warm evening, the room was hot and the window not enough to cool it. a fan might be useful in the height of summer.
Leisure facilities I was put in disabled room which seemed ok until i was having a shave in the bathroom and struggled with the sink being too low.
service from staff when booking taxi room service etc.
Excellent stay, very good food, piping hot and prompt service. Hotel staff friendly and helpful.
Professional and efficient reception, spacious room en suite, comfortable bed, good room temperature regulation (not too hot), friendly staff, excellent pool and facilities.
Relaxed atmosphere Under re-construction reception area
\The comfort. Stairs lots of stairs
breakfast checkout queue
Good Hotel My booking though this website did not work. The hotel were not expecting me - luckily they had room! Not sure if it wsa the Hotel or this webistes fault!
Excellent location and facilities. Good rooms and restaurants.
I enjoyed all aspects of my stay. The pool was beautiful and facilities were excellent. I reserved a 'Deluxe Double Room' but had to ask for our bathrobes, didnt receive the 'extra' toiletries, only soap, shower gel and shower cap which I beleive are basics.
Staff on a break smoking directly in front of the main reception doors doesn't set a very good image for such a high classed hotel.
The leisure facilities were fantastic and the bedroom was decorated in a tasteful manner. The first room I was allocated was very noisy - I hardly slept and had to ask to be moved on the second night. The room on the second night was much bigger and quieter!
Very clean and good food
My room had everything that I needed and was spacious and warm. The bar was a comfortable area to sit in and have a snack The lift was a bit bumpy!
decor a bit tired. Bath dirty under taps.repairs badly patched
The vast improvement in the last 9 months of interior and attitude, need to sort Carpets and lifts asap Advised Reception of following observations:- If putting tea&Coffee in Bedrooms ensure restocked daily; Cleaner should not be cleaning Brasserie area when Breakfast being served.
Friendly staff. Free wifi. Best part was seeing the results of the refurbishment Trying to find a member of staff after 11pm
The newly refurbished rooms are very comfortable and elegant. The restaurant has a good varied menu, is reasonably (but not cheap) priced with friendly attentive helpful staff. Still waiting for the reception area to be refurbished.
hard to find , hotel staff didn't know area so couldn't help. Shower in room did not work.
it was the best of the three hotels we stayed at
staff were very friendly. lack of wireless in rooms.
Attended a family wedding heating was poor, lifts a bit rough ride, but I dont like lift even when smooth
The entire staff theparking the breakfeasts
We have known this hotel for many years, the new owners have to be congratulated on the refurbishment and organisation.We enjoyed our stay, it was excellent value for money.
Booking room and reception, tried their best to provide a twin room Maybe more twin and less double rooms would be useful - you can push beds together, but you can't halve a double bed
hotel design and comfort found no negative points
Friendly staff major refurbishment in progress at long last....food limited but good In process of refurbishment,breakfast average for price,this hotel may price itself out of the market following update.
Hotel just refurbished to a very high stanard. The breakfast although very good, (as we did not request breakfast at the time of booking) was expensive at £9.50p
Nice decor in recently renovated rooms - tv good and liked the bath taps with temperature gauge built in so no need to try to get mixer at correct temperature Scaffolding around windows - obviously building work and renovations taking place - No chair of any description in the room - advised not delivered when ordered but badly needed one following a full days gardening!!! Also the pipes were particularly noisy - could hear other taps being turned on from adjoining bedrooms and even people going to the toilet!! Televisions sound was evident aswell - shutting of doors very loud - all in all not a quiet hotel but comfy
Good Location to Hospital Excellent refurbished room Construction site
The barman and chef went out of their way to produce a lovely simple meal that was not on the menu. Many thanks for that. The rooms are lovely and I hope you can keep the price low! Amazing how you have transformed it.
The staff made the stay very nice. always helpful with a smile.
All the staff were excellent and the gym facility was very good. There was ample parking with easy access. Well signed from the main road to Beverley. No sitting room/lounge. The dinner menu was adequate.
Nice staff & comfortable room. Breakfast good. Bar food was slightly dissapointing but still good.
The surroundings & location. The bar closing at 11pm seemed odd.
shear bliss with good food.Lying in a hot bath reading the Telegraph. Why dont you get BBC Radio 4 & 5 on the tele service? Nothing.
wasnt expecting the sauna or jacuzzi poor menu for the package we booked no clean cutlery coffee cups dirty at breakfast, and no napkins
Nothing was too much trouble a very well run relaxed horel with a professional attitude.
efficient friendly check in. Luxuary feel to the room with added extras such as ironing/pressing facilities. Beautifully decorated breakfast room overlooking a very relaxing garden view. Most plesent start to the day.Would most certainly stay again. Food in the restaurant excellant.
Room 316 was the probably one of the best rooms we have stayed in. Excellent size,quality soft furnishings and superb bathroom!
The hotel is very central to town. The breakfast was poorly organised and when we attended at 10.00 am although the restaurant contained only 20 or so customers, there were no tables available and then no hot food available. We were not offered tea and coffee and when I asked for the hot drinks, we then had to ask for milk twice before this was brought. A truly terrible breakfast experience which could very easily have been much better.
the breakfast was superb
Close emenities, very friendly staff, excellent breakfast Room was cold, had to complain and in the end was given an electric heater
The warm welcome at Reception on arrival and when checking out. The slightly complicated breakfast menu with 2 sections. The first being uncooked and the second cooked. It didn't make it clear whether you could mix both menus or just select from one menu.
staff very friendly with good local knowledge clubs shops staff at breakfast putting fingers inside of clean glasses in order to carry 4 or 5 at a time when resetting tables
The staff were very helpful and nothing was too much trouble. The room was very comfortable. The restaurant was delightful looking on to the marina. The evening meals were good and the breakfasts excellent.
Nice hotel, staff very attentive.
As described pretty much - the pool in particular. Very helful bar staff when we ate evening meal. No mention of the fact that the restaurnt was undergoing major refurbishment and restaurant facilities were in the bar.
Always convenient for the city centre and predictable in quality.Enjoy the proximity to the Marina and view from the restaurant. Not told about the £5 charge for parking.
Easy check-in, friendly helpful staff. Room and en-suite were very clean with all facilities, eg tea/coffee, hair dryer, television. Restaurant prices were rather expensive, especially breakfast. The hotel is centrally situated so there are many other places to eat at which are considerably cheaper, eg Weatherspoons.
Convenient. Clean. Electrical facilities ready for replacement (kettle and TV) however these were not the reason we chose the hotel so it was not a huge inconvenience
Excellent location very close to railway station, shops.The ideal location for my trip, could ask for better. If I needed to stay over night in Grimsby again I would use hotel again for the same reasons. The lifts and room ideal for me but was a little small if I had brought my disabled partner in her wheelchair. Not shore if hotel had a disabled friendly room but will inquire next time before booking if needed to. The carpet on the lift walls was a little loud, rather had seen plan walls, would of made the lifts look bigger.
location, 24 hour reception price of breakfast, no fridge, only 3 chanels on tv
The staff were very pleasant. The bath taps did not work , so you could not bath . The shower was either cold or dangerously hot so that was unusable.The hotel was worn and faded and seemed to lack investment.
this was not a social stay, i was working in Grimsby. The evening meal menue was very varied and of a high standard
It is in a good location for the town centre. For an older hotel it was clean and the bed was comfortable. It had tea making facilities which is always useful the lift is tiny and slow. the breakfast was expensive and the TV's in the two rooms I booked did not work. The facilites are a little dated and if don't like town centre locations then this is not for you
I booke through you a room for a smoker only to find out the room was non smoking no email from you saying this before our visit, the shower and heated bath rail did not work and the water wasnt that hot for a bath. Three times i have used this Hotel but i will not be useing in the future i can get cheaper elsewher in fact could have saved £60.00 at another local Hotel.
that it was clean
The stay was fine but the rooms need to be updated to include freeview boxes. The days of standard 4 terestrial channels is long gone and for the sake of £30 spent on each room it would improve the stay no end
Staff were friendly, facilities clean and pleasant, beds comfortable and location was idea for centre of Hull. no parking - meter out front from 0830 to 1830 max 2hrs or all day 100yds way £8.50 per day or £5.00 at weekends
The room was excellent, a good size and comfortable bed. Huge tv with only 4 channels
The shower wasn't great, the water pressure was low and the water temperature kept changing - freezing one minute roasting the next
Nice big room, comfy bed. 1) The crumbling plaster/cornice in our room. 2) The lack of a reading light on one side of the bed. The problem was that there was not even a socket there. Neither of these problems should exist even in the most basic of hotels. Fix the plaster and fit a socket & lamp, and forget the bottled water and sweeties!
Very friendly staff. Clean room and excellent breakfast served by friendly member of staff. Very clean tablecloth at breakfast. No really enjoyed my stay.
Bed was really comfortable. Brilliant food and service. Shower temp wasn't consistent.
staff were helpful and very friendly, it had free wifi; the food from the restaurant was good and obtained at short notice. Room was cold during the afternoon, and has weird notices suggesting its previous role as a lodging house for actors. I really wasnt intending to damage or steal the room furnishings! the rooms had been recently refurbished, but not the basic structure (Central heating, some bathroom fittings).
Large comfortable room, good english breakfast some of the bathhroom fittings need updating
Staff friendly and food good Arrived at 2.30 pm on a cold November day no heating or hot water on, at request it was switched on. rooms are big and not easy to heat
Warm and cosy room lovely staff very comfortable stay Had to leave main reception and walk 3 doors down the street to our room, not a massive problem but weather very cold and icy at the time.
It is a small B&B. Good breakfast. Stituated not far from the center. Very good beds. There was no wifi available at all, as mentionned in the Booking.com-informatiom! Payment by creditcard not possible. No 4 star-accommodation!
Good position. Comfortable room. Poor quality towels. Shower too hot, couldn't regulate it.
None No luxury found not a 4star
Location - easy reaching distance of Hull but away from city and very close to river/bridge so great for breath of fresh air before working day. Breakfast served very cheerfully in pleasant surroundings. Spacious room and bathroom. All clean A bit noisy (traffic) at the front of the b&b but used to it by 2nd night. No internet access.
Attention to detail, a tea pot and jar of coffee, perfume in the bathroom
Very helpful and a good breakfast. Good sleep and my dog was welcome and enjoyed his stay None
The way they upgraded us, free of charge, to the best room as it was available and how they let us bring our very small dog, We slept in miss the breakfast (as we always do) and they very kindly left us to sleep! The B+B was more like a lovely old world hotel...just lovely Not a thing
Warm welcome, nothing too much trouble and recommendations of where to eat. None
The greeting was cheery and friendly and we were shown to our room straight away..It was great to have a jar of coffe, a jar of hot chocolate and proper teabags with a teapot on the welcome tray. The complimentary toiletries were excellent. Breakfast was tasty, freshly cooked and served promptly.
No complaints what so ever. We were contacted by phone whilst travelling up to Hull which we found reassuring that room was available.Staff excellent. Room excellent, clean, quiet, bed very comfortable, very impressed. Many Thanks. No bad points