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Very friendly staff made it feel like a family home rather than a guest house For a cheap and short stay I have no complaints
The hoast was very freindly & helpful, also very nowledgeable on the local area. The food was localy sourced & very tasty. The location was perfectly for our walking of the Way of The Vikings for that particular leg.
Good breakfast selection at reasonable price, helpful staff, central location
Good welcome at reception, staff very friendly and helpful, at breakfast, they seemed to be short staffed and there was a wait for food to come out, but the staff were excellent, keeping customers informed and topped up with cups of tea!!!
Location of the hotel was very good as it is relatively straight forward to get to and from the motorway. Also, easy to find when coming off the motorway. Good for shops. Lovely hotel with very good facilities. Gym would have been good as an added feature. The room was very hot and the temperature gauge was too tight to turn down.
non smoking room stunk of smoke!
central location-ideal if arriving by train the weather
rooms were pretty small and not enough bins fir rubbish
The comfort, location and cleanliness of the hotel
location,plaque on wall about when Queen Victoria stayed,architecture stale smell in bar/lobby, bar food a bit ready mealish
the room and comfort of the room.The heating was on this time The food was not as good as last time (2009). The hotel has been updated and tastefully revamped.May I say that when I rand to confirm my room with the hotel on the morning of the 19th they "said" that they had not received any info. from yourselves.
Tea and coffee. Central location
excellent staff, friendly and helpfull very poor bathroom, run down and not very clean. old television.
The breakfast was good The room was tired and scruffy and far too hot. We got very little sleep. There was a lot of noise from drunk guests coming in at 3am.
the hotel rooms were quite tatty and my sheet on the bed had a whole in it
Very Handy Parking can be improved , more car spaces
Budget accomodation with reasonable facilities and helpful staff Car parking was a joke and WIFI is only free for the first hour. If you need the internet for work you might aswell stop at a more expensive hotel with free WIFI
Nothing, the hotel was awful. The staff were rude, the rooms were horrible, they smelt, the walls were stained the noice from out side gave you a headache. We had 3 different room in one night, the first had a toilet which didn't flush, the second smelt, sink didn't empty and and 3 was just as bad. I have written a complaint to the hotel.
Nothing #it was Very dirty, noisy and smelly
We got back to our room around 12.30 am and we waited outside the hotel around 10 min because no body was there to open the hotel door fo us. We were lucky because one of the maintenance guys saw us and opend the door!! clealiness,
Reception ver smart but room very basic. Bathroom was mouldy & smelled!
Friendly and helpful reception and night porter. No complaints with the staff I came into contact with The shower didn't work properly. The toilet wouldn't flush. The linen wasn't ironed properly because the hotel's industrial iron apparently wasn't working. I had to wait a while for someone to let me into the hotel at 2:30am in the morniing as there is no intercom serice or key entry. I couldn't book an alarm call for later that morning as nobody answered the supposed 24 hour reception line. I could have stayed at a far superior hotel for around 5 pounds extra
Large room,en suite,clean,comfortable Absolute rubbish internet which costs 11.99 for 24 hours, certainly not use this hotel again untill this problem is sorted.
unfortunatley I cannot think of anything good to say about this hotel except that it was there and it was open when I arrived. :-( The staff were unresponsive and unhelpful, The room was grubby and beds not made properly (top sheet and cover where flat but underneath it was a mess), I feel that I should have stayed at the station hotel which was £10 cheaper and only a 3 minute walk away (Station hotel looked very nice)
Location. easy to find Carpet was filty - could use a hoover around the edge and the whole thing could do with a steam clean. Urine stain under the loo which really smelt. Ran out of beans & eggs at breakfast and had to wait for 15 minutes for more.... when the lady waiting with me asked after 10 minutes if there were more coming she was told rudely "have patience." Hotel might be busy but there is no need to be rude to your guests. Stayed at the Premier Inn the next night for same price and it was far superior! (I don't normally leave negative comments either but really disheartened by this experience)
Location - just 5 mins walk from the main train station Location to train station, clean and helpful/friendly staff
Clean, helpful staff, central location close to all amenities. No on site secure parking.
The ease of access to the shopping centres in the city. Should have been able to watch each movie I bought on their pay system several times until the cut of time.
No parking facilities at the hotel had to pay extra for parking in a multi- storey car park
good staff , accomadative to your requests
the staff the plumbing makes noise every time someone flushes the toilet
There was'nt any rooms for smokers
Easy access to internet. Too expensive for what it offers.
the use of the pool and gym was very good and the bar and restaurant area were very nice. Bathrooms were a little old fashioned and breakfast should be included in the standard price.
Good price for B&B as at a wedding there. Rooms are in need of refirbishment. Drinks are expensive.
Friendliness of the staff. The disabled parking were a little bit too far away from reception. I would prefer a detachable shower head in the bathroom.
English breakfast, swimming pool The double Bed was less comfortable than expected
Had two twin rooms, one was a little on the small side the other was fine. It took a very long time to check in, either the system was very poor or the receptionist did not know what he was doing.
Relaxing and staff friendliness Room service on the pricey side.
Quiet location friendly staff
Location The bathroom hadn't been cleaned, there were no towels in the bathroom,
Used for a family wedding near by, Hotel in a central position buffett breakfast excellent
Reception and bar staff really friendly and helpful. Rooms are comfy clean, tidy and in excellent repair No complaints
Clean, modern, good facilities, not too pricey no, although it would have been nice to have free parking!
Friendly staff, who promptly provided a new room when we found our allocated room had no heating. Relaxed but professional, always quick to return to the desk when we buzzed as they were working in the back office. Breakfast selection left something to be desired (very limited range of hot food) and the coffee (from a machine) was poor.
Convenient location. Close to railway and bus terminal. Next to St Stephens shopping mall Nobody on reception desk on returning at 2130. No bell. Had to ask the barman to find a reception staff member.
The staff were very friendly and helpfull. The prices of the drinks at the bar are very expensive. There was dried blood on the duvet from obviously a previous person. Room Number 115
No resturaunt in hotel
No mirror near a plug for use of hair dryers etc!
The location of the hotel is fantastic. No iron in the room, as most hotels provide these days
so central for everything in town we wre here for a theatre break. n/a
Convenient location and easy parking. N/A
service from staff when booking taxi room service etc.
Not having to drive home
Breakfast was poor Location on an industrial estate Handy for city
well equipped room, location On a very warm evening, the room was hot and the window not enough to cool it. a fan might be useful in the height of summer.
Excellent stay, very good food, piping hot and prompt service. Hotel staff friendly and helpful.
This is a fairly new hotel. Very nice place to stay. Room was well equipped and very clean. Usd restaurant and that was very enjoyable, with good menu and very good quality/presentation. Staff were all very polite and helpful.
Leisure facilities I was put in disabled room which seemed ok until i was having a shave in the bathroom and struggled with the sink being too low.
the swimming pool and the large beautiful room and badroom
Professional and efficient reception, spacious room en suite, comfortable bed, good room temperature regulation (not too hot), friendly staff, excellent pool and facilities.
We have known this hotel for many years, the new owners have to be congratulated on the refurbishment and organisation.We enjoyed our stay, it was excellent value for money.
The barman and chef went out of their way to produce a lovely simple meal that was not on the menu. Many thanks for that. The rooms are lovely and I hope you can keep the price low! Amazing how you have transformed it.
Friendly staff major refurbishment in progress at long last....food limited but good In process of refurbishment,breakfast average for price,this hotel may price itself out of the market following update.
Hotel just refurbished to a very high stanard. The breakfast although very good, (as we did not request breakfast at the time of booking) was expensive at £9.50p
hotel design and comfort found no negative points
Nice decor in recently renovated rooms - tv good and liked the bath taps with temperature gauge built in so no need to try to get mixer at correct temperature Scaffolding around windows - obviously building work and renovations taking place - No chair of any description in the room - advised not delivered when ordered but badly needed one following a full days gardening!!! Also the pipes were particularly noisy - could hear other taps being turned on from adjoining bedrooms and even people going to the toilet!! Televisions sound was evident aswell - shutting of doors very loud - all in all not a quiet hotel but comfy
Booking room and reception, tried their best to provide a twin room Maybe more twin and less double rooms would be useful - you can push beds together, but you can't halve a double bed
Good Location to Hospital Excellent refurbished room Construction site
hard to find , hotel staff didn't know area so couldn't help. Shower in room did not work.
staff were very friendly. lack of wireless in rooms.
decor a bit tired. Bath dirty under taps.repairs badly patched
Friendly staff. Free wifi. Best part was seeing the results of the refurbishment Trying to find a member of staff after 11pm
The newly refurbished rooms are very comfortable and elegant. The restaurant has a good varied menu, is reasonably (but not cheap) priced with friendly attentive helpful staff. Still waiting for the reception area to be refurbished.
The vast improvement in the last 9 months of interior and attitude, need to sort Carpets and lifts asap Advised Reception of following observations:- If putting tea&Coffee in Bedrooms ensure restocked daily; Cleaner should not be cleaning Brasserie area when Breakfast being served.
Attended a family wedding heating was poor, lifts a bit rough ride, but I dont like lift even when smooth
The entire staff theparking the breakfeasts
it was the best of the three hotels we stayed at
My room had everything that I needed and was spacious and warm. The bar was a comfortable area to sit in and have a snack The lift was a bit bumpy!
The leisure facilities were fantastic and the bedroom was decorated in a tasteful manner. The first room I was allocated was very noisy - I hardly slept and had to ask to be moved on the second night. The room on the second night was much bigger and quieter!
Staff on a break smoking directly in front of the main reception doors doesn't set a very good image for such a high classed hotel.
breakfast checkout queue
I enjoyed all aspects of my stay. The pool was beautiful and facilities were excellent. I reserved a 'Deluxe Double Room' but had to ask for our bathrobes, didnt receive the 'extra' toiletries, only soap, shower gel and shower cap which I beleive are basics.
Good Hotel My booking though this website did not work. The hotel were not expecting me - luckily they had room! Not sure if it wsa the Hotel or this webistes fault!
Relaxed atmosphere Under re-construction reception area
Excellent location and facilities. Good rooms and restaurants.
\The comfort. Stairs lots of stairs
Very clean and good food
The staff were very helpful and nothing was too much trouble. The room was very comfortable. The restaurant was delightful looking on to the marina. The evening meals were good and the breakfasts excellent.
The warm welcome at Reception on arrival and when checking out. The slightly complicated breakfast menu with 2 sections. The first being uncooked and the second cooked. It didn't make it clear whether you could mix both menus or just select from one menu.
As described pretty much - the pool in particular. Very helful bar staff when we ate evening meal. No mention of the fact that the restaurnt was undergoing major refurbishment and restaurant facilities were in the bar.
Nice hotel, staff very attentive.
The hotel is very central to town. The breakfast was poorly organised and when we attended at 10.00 am although the restaurant contained only 20 or so customers, there were no tables available and then no hot food available. We were not offered tea and coffee and when I asked for the hot drinks, we then had to ask for milk twice before this was brought. A truly terrible breakfast experience which could very easily have been much better.
Always convenient for the city centre and predictable in quality.Enjoy the proximity to the Marina and view from the restaurant. Not told about the £5 charge for parking.
staff very friendly with good local knowledge clubs shops staff at breakfast putting fingers inside of clean glasses in order to carry 4 or 5 at a time when resetting tables
Close emenities, very friendly staff, excellent breakfast Room was cold, had to complain and in the end was given an electric heater
the breakfast was superb
The helpful staff who offered me an alternative to eat when the Bistro had closed and i did not want a full al a carte meal.
The staff, the grounds, the hotel. We had to move rooms on our 2nd night, as there was a dance on on the 15th and our room was above the hall, didnt get much sleep. then we was told there was going to be antother dance on the 16th, so they moved us to another room.
excellent food and the staff very friendly. well above average hotel. a better choice of draught beers would be good.
Room was quiet and well heated The fact that I booked and recieved confirmation of a Superior room and in fact was given a Standard room. Having not stayed at this hotel before I only realized that I had been given a std room when I checked out.
Hotel with excellent facilities and great character
we liked the location/the charictor of the place. excellent/place/price no smoking
Everything! Tried very hard, but couldn't find anything wrong at all. The website photos don't do it justice, beautiful place, excellent facilities, lovely room, great staff, fantastic breakfasts.
Lovely location. Purpose of visit was a wedding so really only used the room. All the staff however were very helpful and efficient. Rooms were small dark and very basic for 120 pounds per night and all furnishings were very tired.
I was very surprised with this hotel. My room was very comfortable and trendy. The hotel is full of Character and the Pool is amazing. The gym was very up to date and a good size. I would receomment this hotel to anyone.
Stunning value for money. Beautiful accommodation, blissfully comfortable bed, very quiet, and staff who are clearly happy little teddy bears. We almost stayed an extra night just because it was so nice.
wasnt expecting the sauna or jacuzzi poor menu for the package we booked no clean cutlery coffee cups dirty at breakfast, and no napkins
The surroundings & location. The bar closing at 11pm seemed odd.
All the staff were excellent and the gym facility was very good. There was ample parking with easy access. Well signed from the main road to Beverley. No sitting room/lounge. The dinner menu was adequate.
shear bliss with good food.Lying in a hot bath reading the Telegraph. Why dont you get BBC Radio 4 & 5 on the tele service? Nothing.
The staff made the stay very nice. always helpful with a smile.
Nice staff & comfortable room. Breakfast good. Bar food was slightly dissapointing but still good.
efficient friendly check in. Luxuary feel to the room with added extras such as ironing/pressing facilities. Beautifully decorated breakfast room overlooking a very relaxing garden view. Most plesent start to the day.Would most certainly stay again. Food in the restaurant excellant.
Room 316 was the probably one of the best rooms we have stayed in. Excellent size,quality soft furnishings and superb bathroom!
Nothing was too much trouble a very well run relaxed horel with a professional attitude.
The greeting was cheery and friendly and we were shown to our room straight away..It was great to have a jar of coffe, a jar of hot chocolate and proper teabags with a teapot on the welcome tray. The complimentary toiletries were excellent. Breakfast was tasty, freshly cooked and served promptly.
No complaints what so ever. We were contacted by phone whilst travelling up to Hull which we found reassuring that room was available.Staff excellent. Room excellent, clean, quiet, bed very comfortable, very impressed. Many Thanks. No bad points
Good position. Comfortable room. Poor quality towels. Shower too hot, couldn't regulate it.
Warm welcome, nothing too much trouble and recommendations of where to eat. None
Location - easy reaching distance of Hull but away from city and very close to river/bridge so great for breath of fresh air before working day. Breakfast served very cheerfully in pleasant surroundings. Spacious room and bathroom. All clean A bit noisy (traffic) at the front of the b&b but used to it by 2nd night. No internet access.
The way they upgraded us, free of charge, to the best room as it was available and how they let us bring our very small dog, We slept in miss the breakfast (as we always do) and they very kindly left us to sleep! The B+B was more like a lovely old world hotel...just lovely Not a thing
Attention to detail, a tea pot and jar of coffee, perfume in the bathroom
Very helpful and a good breakfast. Good sleep and my dog was welcome and enjoyed his stay None
It is a small B&B. Good breakfast. Stituated not far from the center. Very good beds. There was no wifi available at all, as mentionned in the Booking.com-informatiom! Payment by creditcard not possible. No 4 star-accommodation!
None No luxury found not a 4star