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Good friendly all round service. It took three trips to reception before I could get into my room!
Friendly Helpful Staff /Health Pool Facilities /Golf Course/Grounds/ Quality of Restaurant Food
The staff are wonderful. Hotel shabby and swimming pool small
Break fast and serving staff--very good
friendly helpful staff the spa was a disappointment - all in need of refurbishment
relaxed atmosphere, fantastic food, chilled weekend location. would have loved to have a spa treatment but all booked up (we only booked hotel at last minute). noticed on visit to ool that gym closurehad been delayed - would have been useful to have u[dated the website or emailed an update prior to arrival.
the wide range of leisure facilities
the gardens, the golf course, the value for money (as it was on special offer) and a lovely buffet breakfast
clean and tidy, gym not bad, plenty of breakfast available be aware gym closing for refurbishment so check if needed!
Breakfasts, Outside Pool Room was too hot. Bar prices very unreasonable
There was a lovely view of the countryside from the bedroom window and it was really peaceful. The bar and dining area were modern and there was a varied choice of good food on offer during breakfast.
Comfortable and surprisingly quite considering the location. Friendly staff. Excellent dining room with breakfast well organised.
i have stayed at this hotel before and was close to all amenities.
good breakfast first room offered was stuffy and damp, we requested a non -smoking room when booking, were given a new room that was a non smoking room , not sure why we were not offered this when checking in.
Friendly staff That mattress
clean comfortable and excellent breakfast the location and lack of disabled parking spaces
Tea/coffee making facilities clean towels Duvet cover not very good ie old/dirty, when having a shower the bathroom floor was a pool of water and dangerous had to mop up with towel, no sky tv + only 4 chanels.
Exellent breakfast,comfortable beds.
There was a restaurant with a reasonable evening menu and a bar. Breakfast very good. Not enough TV chanels.
The room was extremely comfortable and quiet. The staff were very polite and helpful. The bathroom was a little shabby and the towels were very thin.
Friendliness of the staff, quality of the food Excessive noise of the Bedroom doors on closing
Friendly staff, lovely food! Easy to get to with good parking. Slightly noisy in the morning with kitchen staff working just below window but nothing to moan about.
The room was very clean and tidy and had a great decor.
Facilities we used were good. Staff friendly Breakfast could have been better. Virtually no fresh fruit. Hot selection not very hot
The staff were wonderful and the food was absolutely fantastic.
A very clean and comfortable room, nice to see for once that hot water and plenty of when needed, comfortable bed and a modern flat screen TV!. Free Wi Fi in the bar area . Very comfortable stay.
Clean, well decorated with friendly and efficient staff.
Decent room, good value Meal, pleasant staff, good value
First class breakfast Evening meal was poor quality
It was central to were we wanted to be
The location is excellent being central to Arundel, and close to the castle. The rooms are cosy and comfortable. Great pub on the ground floor.
Convenience for Arundel. Breakfast. A little dirty. Room small.
The location was good. Bar man Michael efficient and friendly It was Easter and the restaurant service was poor. Very slow and seemed unable to cope with the number of guests. The bathroom was dirty on arrival, lots of long hair in the sink and on the floor. Again it would appear they were too busy to cope.
Room to small, decor tired, some minor repairs needed
The staff were great.Hotel was clean and comfortable.In great location fot visiting the castle.
Convenient location. Room 4 was a single room with a double bed, and noisy air-conditioning unit outside the window.
The friendliness and willingness to help and inform of the staff
Convenient location. Efficient handling of group meal in the evening The rooms were not very warm. we had to ask for the heating to be turned on
went to a wedding room and bathroom a bit cramped
FRiendly staff ! The car parking price - surely you could get passes for tyhe public car park for your guests! They do at Arundel House Hotel !! Also think your Chef should learn to poach eggs without cooking them in vinegar. Apparently he has to do that to stop them separationg !!
Overlooking the sea whilst eating breakfast! Poor television reception/picture, however wasn't there long enough to matter too much
friendly staff and clean hotel and its position was great
location room was smaller than im used to for similar priced hotels
The location and atmosphere of the hotel and the availability of a restaurant
how helpful the hotel staff were
Friendly atmosphere & staff Room a bit small.
The welcome received from Carol and seaviews. The TV did not get the best reception and only basis 4 channels
Warm and friendly atmosphere. Lovely room overlooking the sea No
It served our needs for a weekend to see relatives Same room as last year poor view
the location and the relaxing atmosphere
The staff were friendly and accomodating and made the stay very enjoyable Too short!
Room was absolutely amazing, decor was well thought out! Staff were friendly, would highly recommend. Nothing to complain about, hotel was perfect
Lovely rooms and the restaurant was fantastic. Pillows were a little hard for my personal taste.
The hotel was a delight... wonderfully luxurious bedrooms, with lovely little touches like dressing downs and slippers and chocolates on your pillows each evening. Everywhere was spotlessly clean, in particular the pool and sauna area, and the staff were the perfect combination of friendly and professional. The food available in the restaurant was a "foodies" dream - a real culinary experience - and not too expensive considering the sumptuous surroundings. Breakfast was included in the room rate, and the usual offerings were available, but in addition you could have far more opulent dishes such as smoked salmon - again, wonderful! In all, we very much enjoyed our stay and were most disappointed to be going home! I will most definitely be returning! The only possible negative (and it really is rather down to personal taste) is the heat of the bedrooms. Even without the radiators on, and with the windows open, it felt warm... so although I would not let this put you off, only pack light weight pajamas!
The staff were personally delightful but very obviously badly trained - a management problem, I suggest.
Comfort, friendliness, service and overall value for money No
This was our second visit to your establishment and like the first visit everything was perfect. The staff, food and environment was just perfect,and we shall be back.
Excellent all round service and facilities
Very friendly and welcoming staff nothing
Comfort of Room
The room was clean and the bed comfortable. The hotel was right on Arundel high street which was great for us as we don't have a car and it was easy to access all the shops,restuarants and cafe's. The castle is a short wlak too although closed till April 20011!. For a short break it was great.
It was near the castle that we wanted to visit not enough staff,
Great situation, right beside Arundel castle / main street Bathroom poorly decorated / cheap fittings. Would expect better for 90 pounds / night
I like the location of the hotel and thought the real fire in the lounges was a real treat loved them. Our room was very cold as the heating wasn't on and I think it could do with a bit of updating but other than that the room was a lovely size and also the bathroom too.
Noise from basement disco No lift
very friendly and comfortable, nice area. no
Lovely room and pleasant staff Nothing I didnt like but the food was only average
Excellent location..staff were lovely and very friendly..highly recommended! We loved it!breakfast was nice and hot..brilliant!!!! Wish we could have stayed longer..THANKS So much!
location in the middle of town on site parking
I thought it was very relaxing,I loved the decor, and sitting in front of the fire.I loved bieng in the centre of Arundel,didn`t have to walk far for anything.Loved it.
staff were friendly, Place was clean and the pool was a bonus all good
Pleasant staff, reasonable accomodation, good food, excellent location.
rooms clean and tidy, and kept so each day. breakfast and evening meals where great bar was only open of an evening, would have liked a drink in the late afternoon
everything.relaxed atmos smallish bar
Room was old fashioned and very disappointing. Bar was very small. We were offered a quite expensive dinner menu but not informed they did bar snacks so went out for a meal.
The location was great, right on the beach, and the indoor heated pool was lovely. The staff were friendly, although all very young and some were quite unprofessional and not as attentive as we would have expected. The hotel itself was nice but we would not recommend eating there, the breakfast was below standard and the evening meal we had in the restaurant was terrible, we sent everything back almost untouched, poor quality food, didn't match the menu description, the 'continental meat platter' was a few salad leaves and bread sticks, with processed cold meat straight out of a packet, resembling spam! The 'King Prawn' starter was a joke, four tiny prawns and a bit of dressing, drowned by plain salad. Mains were poorly put together and poorly cooked, was such a shame as we'd stayed in Best Western hotels before and had great experiences, we even got married at a Best Western in Bromley and the food and service was fantastic, so we expected similar. But this was just very disappointing. The staff did take the meal off of our bill, rightly so as we'd eaten hardly any of it, but did try to explain away the poor quality of standard of the food. Also, our room was comfy although small, but we were constantly disturbed all night with strange clicking noises and sounds of water gushing through the pipes, and also our bathroom was flooded on our last day due to a leak in the kitchen! The staff did try and were friendly, but generally our stay was not the best at all. Certainly not worth £189.00 for 2 nights!
Good Position, nice staff. Very small and uncomfortable bed.
Price versus quality of the diner was excellent. Breakfast was well done, Nice view right on the sea. Rooms are very quiet and well furnished. Something to know: there is no lift to the second floor and for older people the steep stairs can be a problem, but for us (young 60+) this was not a problem at all ;-)
Location and close approximity to where we were visiting. Friendly atmosphere.
the beach is right outside the door rooms a bit basic
We were very well looked after by the family running the B & B
We were very impressed with the friendlyness of the staff the cleanliness of the room. The cup of coffee on our arrival, and everything really.
friendly welcoming staff and lovely garden area, also the breakfast was exellant.
It was self contained,so allowed for privacy.Ensuite bathroom was spacious and well equipped. Hosts dogs allowed in dining room
The B&B manager was wonderful, made everything perfect for us and we couldnt thank him enough. What a splendid host, thank you so much No
Privacy; excellent facilities including extras such as refreshments in the room.Good dog walking close to hand. No
Relaxed friendly atmosphere. Clean and tidy with lovely garden Door to room did not lock. Shower cubicle very small
Fresh and clean and attractive No comfortable chairs
Very relaxed friendly atmosphere with a good standard of room and facilities.The b and b is ideally situated for visits to Arundel, Goodwood and Chichester.
beautiful hotel lovely room good food and really nice people
Location, comfort, good price Hard to find even with GPS, more signs on the road will be better
kind staff lovely place to stay lots of room for all 4 of us great breakfast and a lovely pub / restaurant many thanks to all 10/10
Premier excellent as usual Booking completely wrong, I rang active and was given a load of incorrect information. I rang Premier who rectified.
Quick and easy to find . Close to the town itself . Older style property but with the expected standard of premier inns . No lift access .
All the staff except one (breakfast on second morning) were very good. The large bathroom, with hook behind the door and a window. Ability to open windows to regulate fresh air. Good range of tourist information leaflets. The yale locks meant that it was impossible to close the bedroom doors quietly and early morning risers woke us. The fast-moving traffic meant it was difficult to turn right out of the hotel - we turned left and turned in a side road further on.
The pub next door was good the staff were lovely. Bed uncomfortable noisy.
Spacious room Heater thermostat broken so cold at night; didn't call for help though as drifting in and out of sleep and off very early next morning.
hotgel nice and clean Really feel there should be a lift in hotel
The approach of the lady in reception, Karen I believe her name was, excellent customer skills, very pleasant and good personality. Only one complaint, Premier Inn advertise rooms FROM £29.00, when although I booked six weeks plus prior to our arrival, I was still quoted both on-line and direct with the hotel £70.00 for the one night. How early do I need to make a booking to take advantage of the £29.00 rate?
It was convienent and the room was large and spacious. There was a damp smell in the room. possibly from the bathroom which meant we opened the window. However, this meant that there was a considerable amount of noise from the people who were drinking in the garden area or waiting outside to be picked up by taxis etc.