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Our experience of the hotel was extremely poor & we were totally disappointed. There was not a single positive about this establishment. The room was tiny, sparcely furnished and very very tired. Some examples of the standard, clearly not 3 star rated: staff were indifferent, casual in their dress & attitude. When we asked to speak to a supervisor or manager - unavailable! No soap in bathroom. Complimentary apple was sour & inedible. Bed mattress was very uncomfortable. Very poor standard & value for money.
great location, convenient parking, comfortable room, good breakfast We had a problem with our electronic room key, which would not work in the door. We had to return to front desk 3 times before they changed key cards and it finally worked. we found the front desk staff to be slow, and not very helpful in responding to the problem. Instead of sending a staff member to help us, she just kept re-swiping the card and insisting that it should work. this wasn't helpful.
good location central to the city of Tournai ideal for a business or sightseeing trip, room comfortable with attentive staff, good continental breakfast Car parking is available at the right time (likely to be full after 4pm) and for a charge (free on Sundays and between 17.00 to 09.00). If need quiet nights get a rear facing room front rooms can be noisy between 22.00 to 03.00. Hotel does not do evening meals, plenty of cafes within walking distance
Very comfortable beds, plenty of soft towels, ease of access to town and polite, helpful staff. Good opening hours. The coffee and general breakfast service; don't clear away while guests are still helping themselves to food!
Although the hotel has no parking facilities and finding a space nearby can be a problem it is a hotel in the centre of town. This makes it a brilliant venue for exploring the town and eating out in the evening. Local restaurants were good and varied. The lack of parking could be a problem but if you want a hotel in the town centre you will need to realise that you can't have everything.
Very close to the centre. Located on pleasant Square, with parking and a very enthusiastic parking attendant so do pay and display. . Breakfast was excellent with plenty of choice. The town is a joy, one of the nicest in Belgium Room was pleasant but a bit crowded
The area of the city Carpets were threadbare and dangerous on the stairs.no hot water
Good City Centre location, but hard to find by car due to complex one way system. Good Buffet Breakfast Lack of car parking
Friendly and helpful staff, great breakfast, well serviced room, central location
Good central location, nice hotel and very helpful and pleasant staff made it a great choice
view and value for money breakfast was poor, no more fruit salad and coffee
Large room (better take twin room) with excellent view. Good restaurant and breakfast but breakfast romm very canteen-like. Good value for your money!
Good food, plain but clean room. No problems.
The wonderful view from our room
Ease of access from autoroute, excellent facilities, and good dining nearby (Hotel restaurant closed Sunday night).
The views were breathtaking. Very 'coach party' orientated. Bathroom poorly built - exposed piping. Cheap carpet, quite stained. Hostel style dining/breakfast room. Impersonal service.
All rooms have a balcony with fantastic views over the countryside. The room was very comfortable, and clean. The room was cleaned daily. Considering it was 4*, there was no coffe/tea making facilities in the room. However I had made provision to take a travel kettle with me, so was not a real problem.
On a hill overlooking Tournai and the Flanders plain, this hotel is excellently placed as a base for visiting towns and cities in Hainault and NE France. Good restaurant serving local dishes. Bumper breakfasts included in the price! A small grumble - I like my coffee made absolutely fresh for breakfast - instead it had been sitting in an urn for some time.
nice view food (breakfast and cafeteria) below average belgium quality
Very nice location. Restaurant was good. Great meal and service. Breakfast was OK, but nothing more
the owner, staff, friendliness, food in restuarant, location. there was no airconditioning for room.
Great room nice bed and free mani bar NO
It was a pleasant stay the owner was very welcoming, The room was very nice and the bed was very comfortable. I would recommend this B&B to anyone, their restaurant was also very nice the food was excellent. I would definately stay here again.
It is a small Hotel owned and run by two brothers - 2010 is teir 25th year in business. My colleague speaks a little French, but I only know a few words, and as the Menu was written in French, the owner took the time to explain the whole menu to us in English, and also made sure that we were understood by the other staff.The atmosphere was warm and friendly, and the food was excellent, I would definiutely stay here again.