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room smelled tobacco cleanliness was not very good
Authentic French hotel
nothing i actually never imagined that this kind of hhotels existed
Free WiFi, Good breakfast
it is very clean,,the hotel staff is excellent and the price, too, -the rooms are too small but we feelt very good
The location of the hotel when you are on your way to a permanent place and its too long for one day - the staff and the breakfast I would like the room to be better / restored
The hotel itself has other address then is written on websites (our navigation szstem did not found it well).
The hotel room
Hotel was very close to the motorway. Staff were very helpful in directing us to a good Pizza restaurant in nearby village (it being a Sunday evening quite a few restaurants in the area were closed).
The location is about 4km to the airport. The hotel is in a silent area. The shower and the toilet makes you feel like you are in a trailer and It is the smallest toilet shower (next to eachother) facility that I have ever seen in a hotel. You can barely move inside. The beds are very thin. I think they are not in standart size.
Near city center. Free parking. Beautiful bathroom.
We stayed at the Hotel for an overnight stay between France and Austria.It was almost exactly half way and the room price was greatly reduced otherwise it would not have been within our budget. The Hotel was centrally positioned with plenty of places nearby to eat. We tried to rebook for the return journey but unfortunately they were full.
I really liked the location of this hotel. Due to lack of parking space outside , a free semi-guarded parking is a real benefit.
More than impressed with every aspect of the Hotel , with regard to value, comfort and convenience. We would strongly recommend.
very clean asked for double - got a twin
Friendly staff, good breakfast, safe parking, good (bath)room. All good. Nothing
Good English spoken, good overnight, cost effective but comfortable stop over hotel. Difficult to find the car park.
Very large and nicely equipped quadruple rooms with a jacuzzi bath. Very good breakfast with lots of choice. The hotel is located closed to the old town. The hotel is located on a large street, which was not so nice,and which is not visible from the nice hotel picture on the web site www.booking.com. Overnight the noise of traffic on that street was loud enough to disturb a good sleep.
The internet was free! and the price was nice. the bathroom looked so old and not good maintained. There was no minibar.
It's located in the very center of the town, they offered to change my room immediately when i asked it, polite staff and receptionists Everything was out of order (satTV, Saunas), the tradition room was tiny and changed it. Poor quality breakfast although there was a good selection
Location Very poor room noise
Central, easy to find, good parking facilities
staff heplfulness, the hotel position too small double bed
clean, better than a normal 3 star hotel. Large room and bathroom, but breakfast needs some improvement. For the money we paid, this is good enough. location...hard to find the hotel. There are signs all over the places. Once you realize this, it was easy to spot.
The hotel had a good central location, and the room was good value for money.
friendly staff,excellent location,good breakfast buffet The room was smaller then i expected.
value for money ! excellent breakfast. Although in the city centre, easy accessible via het parking (which is cheap for overnight stay)
Great hotel, except for the shower shield... As it often happens, the glass shield for the shower was too small... It's almost impossible not to flood the room while showering!! Architects never take showers!
Good choice and value for the money.
Quality of breakfast is good.The room for 3 people was big. Our request was attended.. The negative point: Too little staff on sunday night to attend the reception and dinners
closed to the international airport, clean and comfortable
The welcome and helpfulness of the receptionist was excellent. The local restaurent she recommended was a treat- virtually the only thing open on a Sunday night. Airport transfers were excellent. This is probably the nearest hotel to the Basel airport several kms away. Highly recommended for a one night airport stay. No
Poor shuttle for the airport
The excellent functionality and simlicity of the room and the hotel.
Convenient access from airport, helpful staff, good breakfast in hotel, free WiFi in rooms The TV didn't work, the phone was not easy to use, and the WIFI occasionally did not work
Much cheaper than staying in Basel. Hard to find.
Great helpful service,nice room,good food-a very happy guest
No Restaurants! Better you eat in Neuenburg/Germany (5 min by car).
easy to locate, good restaurant on site, easy walking distance to village of Ottmarsheim, quiet location, inexpensive but value for money, English spoken smaller room than other hotels booked on our tour but was adequate for overnight stay
The breakfast buffet they only had one cot for infants and it was already taken, therefore my 2 year old had to sleep in a full size bed with us.
Helpfull and efficient staff that were capable of arrangeing our stayover very promtly and accurate.
Good location on edge of small village - but close to main routes. No locks on bathrooms.
A good hotel for people on the route between Germany and France. A little difficult to find.
Very convenient, just off motorway. We use this hotel when travelling between England and Italy. Beautiful town, lots of flowers, rather quiet.Convenient parking in front of hotel.
nice staff, clean and nice room, good breakfastm starts at 4,00am - very flexible for travellers.
Friendly staff, easy of reach from the airport Acustic isolation (you can hear the airplanes), but it is not too serious, since there are no flight during the night
The hotel shuttle was quick to pick me up at airport with an English speaker. Hotel was a good value for the money particularly since the shuttle is free if you just need a place to stay for one night. Bed comfortable but more blankets are needed in cold months. The web site does not state that they are located in France. When I received confirmation I immediately had to cancel my reservation thinking that I had book the wrong Captain Hotel. Then I had to call Booking.com and they explained and re-instated it. The tv emitted a bright blue light that wouldn't shut off and became very bright as it got darker. Room was very cold upon arrival and took too long to heat up. Dark halls until you find light switches.
Reception staff were very helpful
Very convenient for its location (5 min drive to the Euroairport) and free airport shuttle. Furthermore, it's clean, friendly and comfortable - very good value for money.
Friendly staff, airport shuttle it was difficult to contact the hotel once we arrived at the airport
The convenience to the euroairport and the free shuttle service. The food was of good quality and reasonably priced. The rooms were clean and of comfortable size. Nice helpful English speaking reception staff. I would always use this hotel for my overnight stay and have used it once before. I have no negative views on this Hotel
the hotel was very comfortable, rooms a little small but nevertheless quite satisfactory
Free parking and shuttle service to/from airport, offering much better deal than official airport car park especially for trips over a week with an early departure.
The staff were very friendly and always willing to help.
Excellent position chic hotel
The art deco styling of the hotel and the staff were very helpfull and pleasant No tea making facilty in the rooms, and a very small room with the bare minimum provided couldn,t get a meal in the hotel on a Sunday night the bar staff made us a toast snack, The whole of Mulhouse and restaurants close all day.
The parking was very nice to have. The receptionist was very kind. There was an enormous disturbance because of live music. The rooms were to warm (overheated most probably) and the breakfast was really no value for money. The choise of bread was little. The quality of the available bread was bad. The amount of filling for the bread was minimal.
Location, nice bar and pleasan staff
Very nice historic Art Deco Hotel, near the city centre, with charming decoration and nice staff. Great Athmosphere. Good breaktfast and fast check-in and check-out. Unfortunately the bathroom floor was not properly cleaned and the room smaller than expected, maybe because of the internet booking with good price ? Loud music in the night, due of live music at the hotel bar, we heard it even at second floor. Strong perfume like smell in the room, from cleaning material maybe.
Location was convenient; staff was particularly helpful Carpet in room (213) was threadbare and badly needed to be replaced
art deco its more a 3 star hotel
Perfect located in city center, but still very quite location. Perfect breakfast buffet.
Staff were pleasant and efficient and tried hard to make sense of our English. Room was clean and well presented
The hotel is really close to the center and the staff who work at the hotel is very kind.
Central location, very friendly staff
Extremely helpful staff, and very comfortable accommodation close to the trtain station but in a quiet location. Highly recommended. No.
Staff were friendly and helpful. Shower layout was impractical and did not actually work.
the service the shampoo
Very friendly staff, very near railway station
Reception staff very helpful
It was close to the city centre, it was clean and practical, everything you need if you want to spend your time outdoors. The owner was very helpful and his recommendation for dinner was a hit.
Very good location close to the centre of town. Secure on site parking and a good breakfast. Surprised to find no shampoo sachets provided, though soap was. We were offered a bottle of shampoo that another guest had left behind though!
Fair price for France, 10 points for the parking, clean, very nice staff, close to the city center and tram.
Very helpful Staff, good breakfast with coffee that was drinkable (most hotels provide poor breakfast coffee), properly heated room, secure car park The approach to the car park along the tram tracks is not ideal
Decent sized room and hotel was very near tram stop. Guy on reception was very helpful. Good value. None
Pleasent people at the reception There were nothing wrong
Secure parking (which in my mind is needed). Proximity of old town and Schlumpf museum. Clean. Seemed to be a rough part of town. Noise in the hotel due to tiled flooring. Hard bed.
We had comfortable stay.
Low price, good enough location. The first night the heating did not work and it was really cold during the night. We arrived around 9PM and They did not warn us about this, the second day we asked at the reception and they said that indeed they know there is a problem with the heating system. They gave us the keys to a room where we could get a heating radiator to bring to our room.
Silence, airconditioner, staff understanding and speaking english, and smile... And cleaning the parking place!!!! And just one person is the receptionist, waiter, etc.
Warm, clean, spacious apartment located just a few minutes from the city center by tram or bus (the saint louis station is only 200 meters from the hotel). Great Price-Quality relation! 80€ (plus tax) for 1apartment per night (2 people sleep in the bedroom and 2 in the livingroom) Don't forget the city tax! Four people, one bathroom!
Location - near to Basel Tram Not enough power points near the bed; no tea/coffee in room
Value for Money. Front desk staff spoke good English. Nice parking facilities. Short drive to the EuroAirport. Simple and nice interiors. If you are planning to visit Basel or travel via Euro Airport, this is a very good place to stopover/stay. I recommend this hotel. I had my doubts on the cleanliness of the flooring (light carpet). Would be nice if the hotel management cleans the room flooring using carpet cleaners. But note, this would be a problem only if you have infant (As in my case) who likes to crawl and walk around and then might pick up the dirt from the floor. Otherwise this is not a big deal for others.
the location of the hotel worked well for us There were lots of things we didn't not like about the hotel. The apartment we rented provides a very tight space if you use it for 4 people like us. The kitchen is less than basic (no toaster) and the bathroom doesn't provide enough space to put things. You have to ask for a hairdryer. The baby cot we were provided didn't come with any bedding and the hotel doesn't have any central heating. Our rooms were heated by electric radiators and you had option sauna or freeze - no happy medium. When asking for 2 extra blankets only one sheet could be provided. WiFi didn't work either - and help with staff's poor English not available. For a brand new hotel interior and decor looked rather tatty and we had to pay an extra fee for staff tidying room
An excellent hotel. We booked 3 rooms which were very well appointed and comfortable. We only needed an overnight stop but I can see that this is an ideally placed hotel for visiting Basel especially if you are a family. Well priced for a couple or family but rather expensive for us as we were 3 lady travellers. Don't be put off by the exterior the rooms are very pleasant.
As I do business in Basel, this hotel is very close to publik transport to Basel Swiss. none
The Citea Saint Louis is very convenient for Basel, with connections to the Basel tram system less than 100m away. It is very basic but clean, so if you are simply looking for a base from which to explore the city or do business, then this is an option worth considering. While the accommodation is intended to be basic, it was a little too basic for me. I soulless blank box, in anonymous surroundings. The pool is pretty useless; a dipping pool rather than a swimming pool. A bleak experience for the solo traveller, brightened only by the friendly, intelligent and helpful staff.
Close to swiss border. Easy to get around Parking situation was bad
The location of the hotel really worked for us. Please see my previous review as it applies again.
skip breakfast and you find yourself a fine hotel
I arrived after 10PM in the station of St Louis. No Taxi was available, I called the Hotel and they came to pick me up!!!!!!!!!! Super People!!!!!!!
Good with internet access included in the room fee.
Friendly, helpful staff. Good dinner and breakfast buffet for a reasonable price. Bus station just in front of hotel. Comfortable guestroom.
brand new hotel ... well equipped rooms, free internet below standard front desk, strange pricing strategy ... 89 EUR as advertised on booking.com seemed below hotel policy. Hotel does not acknowledge requests made during reservation. Not the HI experience as we are used to.
The hotel is well finished and appears to be relatively new. The staff were very friendly and helpful.
Pool, friendly helpful staff Bar prices ridiculously expensive - oddly enough no-one seemed to be in there.
Room was very clean and comfortable. Room also had a kettle (tea and coffee but no milk) and a little fridge. The restaurant staff were very friendly but the service was very slow. The breakfast staff were absolutely appalling. When we arrived for breakfast there was no one to seat us. Not one member of staff replenished the food when the container was empty. No coffee, no bread no sausage eggs or bacon. The cheese looked as if it had been out for several hours and was inedible. When I complained I was told the cooked breakfast was not self service and you had to ask for it. So we did and we still did not get the cooked breakfast that was advertised. The scrambled eggs were served cold the "bacon" was incredibly salty parma ham and the sausage,and fried tomato did not exist. I complained again and expected to get the breakfast I had paid for but all I was told was they would make a note of my complaint!
Easy parking €15,00 for a breakfast is far to expensive.
The hotel is new and the pool is good. The decor is colourful. The reception staff are welcoming and helpful. There was not much choice for restaurant and room service. The service involved was sometimes slow. The hotel needs to have more information for guests so they can make use of services.
Excellent meal in Bistro Flo. Very nice rooms No.
Nice and pretty small business hotel. Perfect locations for business in Alsace. Cool swimming pool, should be a bit warmer anyway. My booking.com reservation was not found it. I had to stay one night in a smooking room....no good.
Good and hosting staff, swimming pool open until 10 PM, balanced restaurant service. Close to Highway. No frigo bar at the room at all!
hotel was as could be expected from a Novotel,no surprises ,good location,closed parking ,clean renoved room,good breakfast place to avoid for diner,limited selection of poor quality
Is a good hotel, 2 children can sleep with their parents in the same room for the same price. Very good experiences with Novotel.
A friendly efficient hotel with spacious rooms and modern facilities.The room was very good value for money. Charging full adult rate for children at breakfast was excessive.