Would you like to save as your currency permanently or for this visit only?
When we checked in we were given a choice, wait for a room a few hours or accept one on a lower floor. As my 4 year old couldn't wait to get started we took the room. The room had a putrid smell, I thought like old gym socks, we later learned actually sewer / cesspool smell. Room was a little sticky as well. After coming back to room from water park, rm still smelled, toilet started to act up. At 10;30 PM we finally complained, took over an hour and 2 calls to get maintenance in. He fixed it , but broke again after 2 uses. Lunchtime we came back to rm to find the toilet in the bath tub and workers in & out of room. Although all staff apologized and were nice, they gave us late checkout & a coupon for Starbucs, they did not make us feel better or give us a satisfactory resolution. I am sure this does not happen to all, but it did to us and our experience to Great Wolf Lodge in the Poconos was not a good one.
The lines went quick and water rides rocked! The beds are too soft.
The setting of the resort and the location of apartments throughout the woodlands makes it ideal for a peaceful and relaxing break. The apartments do need a little upgrading - acceptable as they are - but could easily generate a wow factor with some attention to detail.
Splendid! Game arcade should have been all free, like it was presented in the brochyre
My Husband, mother, infant daughter and I stayed in a 2-bedroom villa over the MLK weekend. We were thrilled to get so much space at such a reasonable price. It was the same price as some of the other area resorts with twice the space for my family. The location was wonderful. In close proximity to many ski areas, restaurants, outlets, etc. Our personal villa was very clean and spacious. It has a working electric fireplace and a backporch, which was nice. All kitchen utensils were included which allowed us to make meals and snacks when we wanted to. Also, there was a washer/ dryer in our unit! We had a great time at the pool and in the lodge area. There are lots of activities there for kids and adults alike. When we and after we checked in, we were then directed to the sales staff who tried to set us up with a timeshare presentation the next day. Despite their best efforts we continuously declined. It was awkward, but we stayed firm and got out of it. Like everyone else, I felt that the decor and bedding were a little outdated. It would have been nice at the very least to see updated comforters in the rooms. It definitely would not prevent me from coming back, it would just be a nice feature. Finally, there was a Jacuzzi in our unit which we wanted to use, but it had not been turned on or serviced for a while and when we turned it on, a bunch of brown and black speckles came out. It was disappointing but not the end of the world. Overall would highly recommend!