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Everything!!! Management doing a great job!!!! Checkout was a bit too long.
Service second to none,nothing was too much trouble to any member of staff; all extremely polite from the moment we arrived to the time we were dropped off at the Airport.The meals were excellent.
Luxurious Rooms; Beautiful Mountain Views
good food, big and new rooms, parking included internet very expensive
dimensions of the room, big sun balcony, view on teh mountains.
wonderful view, hospitality, peacefulness, cleaness
Beautiful setting, very friendly staff
The staff / owners were extremely pleasant and went out of their way to be helpful. whilst the location itself allowed for a very relaxed stay and still provided enough life in the hotel and locale. The room I stayed in had been recently renovated and whilst the bathroom and toilet were clean etc. I found it to be too narrow and could have benefited from even a few centimetres more depth
Everything was new and very clean inside the room, quiet place, good breakfast.
Friendly staff, quiet/scenic location, less than 5 minutes walk from trails Would have prefered a balcony with privacy divisions so other guests can't walk past your door, but overall, still an excellent hotel
The personel of the family run hotel is very friendly and the food is good.
The entire complex was very well maintained ,It met all my expectations.The view was very pleasnat and provided a relaxing atmosphere.The staff was very friendly and made you feel welcome. Liked everthing...
nice atmosphre, multilanguage speaking stuff, good cuisine, accomodation friendly for a family with children no
The hotel is near mountain hills and forest, half an hour from Innsbruck, obviously good opportunity for skiers. Stayed at a two bedroom apartment--rooms are big enough, with beautiful views. The so called Wellness Area seems relaxing, indoor pool is nice even if not spacious; modern yet traditional looking sauna and steam room. Staff is very friendly and well-meaning, hotel manager is respectful. Breakfast buffet is very good, as well as the salad bar. Furniture in rooms and restaurant is really old-fashioned and worn-out, absolutely not inviting. Upholstery is stained, carpets look dirty. The bathrooms are dark, amenities very basic for a 4star hotel. Trash from previous guests was not taken out at time of check in. Food for kids is rather a joke--for a Kinderhotel especially: there is no menu card to choose from, only one meal on offer like plain rice with fish sticks or french fries with chicken wings. On top some of the meals were spicy, others salty. Although friendly, the service is slow. The overall impression is totally disappointing. One feels like the very high price per night was a rip off not justified with neither the quality of service, not with the facility itself.
The breakfast and location was good. The room was very clean and big. The service was very slow and they served beer, which was 2 months out of date. When pointing that out to them, they did not apologize.
Very comfortable rooms and excellent breakfast.
Free parking, but not covered. Spacious and comfortable room. Acceptable breakfast included in the price. Service and cooking of the restaurant absolutely not on a level with a 4 stars hotel. The lake fish was surely frozen, the portion was insufficient. The steak full of pepper in spite of our request, was changed impolitely with on other cold and little one, very tough. We could not sleep until 1,30 because a strong music in a hall under our room. Difficult understanding 4 stars for this hotel.
The hotel was excellent, superb location, fantastic room, easy booking in, good food and entertainment ----
in a beautiful location with stunning views. A handy supermarket just opposite the hotel.