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The amenities, staff polish and overall experience was excellent. Robert at the front desk was exceptional. I would happily always make the St. Regis Aspen my home while in town.
The rooms were just ok - i have stayed in way better 4 star resorts. However, the heated pool and hot tubs were great. Overall i'd say save your money and stay in a nice 3-4 star hotel instead. waaaaaaaay too many dogs!!!! To a non pet owner, this just doesn't give the 5 star experience. I did not have good service in the bar. Our luggage was not delivered on time from valet. Also, the spa amenities were nice but not too clean, the showers were clogged and hair was everywhere.
In room espresso maker had only 1 pod of regular coofee. The other was decaf.
Staff was extremely courteous and accommodating. The room exceeded my expectations.
Staff were friendly, courted and helpful. Location is great for ski in / out and 4 mountain sports on premise made it a breeze for rentals and gear transport to the other ski areas. Rooms are well appointed - we felt right at home. Our room location wasn't the best - a little noisy at times - too near the lobby.
Excellent staff and service, beautiful accommodations. The first night the sheets had holes in them, the last night the bottom sheet did not fit and the top sheet was nonexistent. The hvac fan ran continuously.
Had dinner at the hotel and the food and service was excellent, the waiter was well informed and willing to go above your normal expectations. The rooms were very small and even with very few people staying guest were all lumped together in one area of each floor. This took away any sort or privacy and quiet that you usually find at this type of resort in the summer. Hotel front desk staff were terrible. They would not answer the phone they were slow to respond to any requests and appeared as if they all hated their jobs. Our check out and getting our car from valet was a disgrace on the hotel. Management obviously takes a break after the winter ski season which is not normal for this quality of a hotel. Perhaps some stock holders will look at this 5 star resort hotel that is being run like a 2 star mom and pop motel in the summer and turn it around. I would not recommend staying at this hotel in the summer.
On my previous visit, I loved my room so I was really looking forward to my next visit... But my room was not nearly as nice, it was a handicapped room & so there was no tub & the coffee maker didn't work. Two of my favorite things... I was looking forward to sushi but you guys change the restaurant to a Gastro pub... Which is not a problem but what I did order from room service was no longer available so I was a little disappointed this trip.
The facility looks very nice and was. The service is the issue The service ended up being terrible and has resulted in a disaster story to tell friends about. Just awful. First off, when I got there I learned there is only valet parking. I hate to have anyone else drive my car and being forced to did not get us started off on the right foot but is not a huge deal so we just moved past it. We got to our room which was nice and the best part of the experience. Then I got food poisoning from room service (Burger) so I could not sleep. Then in the middle of the night the fire alarm when off. We had to go stand outside for 45 mins waiting for the fire department to get their and clear the alarm. The kitchen set off the alarm while cleaning. By the next morning I just wanted to get home but on check out noticed they charged a $15 resort fee and a $15 valet fee added on in addition to the tips I gave the drivers. I did not raise a fuss with the staff as they were already hearing from other guest and I wanted to get home. They did not offer any discount or anything for the fire alarm which is bad customer service in my opinion. So, to sum it up, I was forced to valet park, got food poisoning, had a fire alarm set off in the middle of the night, had multiple unexpected fees, and received poor customer service. I still can't believe how bad that one night when.
Service was outstanding. Restaurants very expensive.
The staff was incredibly friendly and helpful. The facility top notch. N/A
The staff appeared to be friendly, the rooms appeared to be clean. A smoke alarm caused a 130 am evacuation. The explanation given was a "belt caught on fire in the kitchen." I don't know what to make of the reason, but to the lay person it appears that it was caused by carelessness (by overnight staff?), or someone didn't attend to midnight popcorn.
Proximity to town was great. Loved how nice the units were. Very well kept. New feel, wasn't a "run down lodge". Room was on Main Street. Was pretty noisy with cars until 10pm and car traffic again around 7am. Adjoining room was just as well left open. I could hear every little thing the neighbors were doing. Wifi connection sucked. Had a difficult time connecting to Apple devices. Never was able to connect to PC