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Externally the hotel is like a factory unit but inside it's an oasis of charm and refinement. The hotel has a famous restaurant which, alas, is closed on Sunday nights.
Superb restaurant. The bedroom was very stylish and comfortable. Good car-parking and with easy access to the ports Needed flannels (face-cloths). Coffee making facilities in the room would have been helpful. These were minor imperfections
The bedrooms were well designed and the beds were very comfortable....The restaurant was amazing for dinner with high class french cooking
Courtesy of staff, comfort of facility, and value of money. The design of the rooms is outstanding. Hotel is one of the best I visited recently The choise available at breakfast.
The room was lovely and the restaurant was amazing. The location was a bit off the beaten path.
The courteus and cooperative attitude staff, quality of the restaurant, good service, parking Slow, almost unusable WiFi internet in the rooms
Staff were extremely pleasant and helpful. Room was very elegant, modern and tastefully furnished. Breakfast selection was great and perfect for our needs. Superb restaurant. Only one English TV channel, BBC World News. No sports channels or Sky News.
Very pleasant, relaxing 3 night stay. Very quiet, as our room was located at the back of the hotel, away from the main road. (There were not may other guests staying while we were there.) The location is good if you have a car, both for the city centre and other places of interest close to Caen. Very comfortable clean room, lovely bathroom, excellent shower. Friendly, helpful staff. Breakfast was more than adequate and beautifully presented although limited in variety and probably not worth 15 euros - ours was included in the price. We had lunch in the restaurant on one day and it was a indeed a memorable experience! Definitely worth the money. After the second night,soap and toiletries which we had been using were replaced with new ones, which I thought was very wasteful!
Best food ever! None
Very spacious, well located. Perfectly fine for an inexpensive place to sleep. Very friendly staff Very, very cheap feeling furniture. (The cabinet panel covering the dishwasher fell on my ankle when I tried to open it.) I'm also not a fan of bathrooms with no shower enclosure.
Location was convenient, in that it was close to the train and bus stations, but the surrounding area was a bit dull (10-15 minute walk to restaurants and old town)
Car Parking was convenient and so was the postion of the hotel. The restuarant was expensive and poor quality by comparison
Very noisy outside late into the night. Duvet too heavy and therefore too hot
Room (327) facing courtyard-very quiet despite city centre location.Excellent bed & opaque curtains-slept well. The air-conditioning was turned off.No fridge in room.Hot food not replenished at breakfast.
Happy that the reception staff spoke English and were helpful in booking taxis and advising re local information. I did not like the fact that I was unable to get any food before 7 p.m. in the hotel or in fact in the town. I had been travelling all day and there was nowhere to eat anything. Even the hotel's room service was not available in the afternoon - not until 7 p.m.
location,room,breakfast,room service and staff excelent
Proximity to centre of town terrific. Underground car park very convenient. Easy access to restaurants, shopping and Chateau.
Welcoming environment in the hotel. Comfortable lobby, nice and friendly service.
The location was good, and on Sunday morning there was a market outside.
Hotel easy to find clean and tidy rooms staff very helpful No real bad points
friendly staff easy parking cost
A high standard hotel in an excellent city centre location. Good parking.
Outstanding food, excellent staff, wonderful atmosphere, good location. I first stayed here about 15 years ago and the level of service and quality of the food has been maintained with the same level of excellence and care - an outstanding tribute to the dedication and care of the management and staff at Le Dauphin.
was wonderful and friendly. Diner was outstanding! too much rain...but I guess you cannot control
Very friendly and helpful hotel staff. Excellent location very close to old city centre, shops and restaurants. Wonderful buffet breakfast. The 'standard' room was a bit on the small side, but ok. We had enough room for the 2 of us.
Superb food and service
Hotel is clean, quiet and has very helpful staff
Quiet, parking possibility, very good situation
The service overall was predominantly very good, especially at the restaurant. On arrival we came down for a drink after check in, we were kept waiting about 20 minutes before we were able to get a drink, I had to ask her her 3 or 4 times during that period,This was the only blip, the service thereafter was very good from the reception desk.
Excellent location for town of Caen. Good for shopping. Parking a problem. Breakfast not good value for money. Nice hotel overall but for a 4 star rating needs a bit more. Bathroom very sparc with accessories, hair dryer very poor wall mounted. Bar expensive for drinks.
The room was spartan, but it was quiet and clean and the facility is well run. The restaurant was excellent.
Cleanliness of room and attentive, friendly professional staff. Was not made clear restaurant 200 metres away from accommodation
breakfast was good and room adequate No
Close to the beach, really good restaurant and spacious room. And the Sauna.... Hote Le Gytan is close to the beach but not in front of the beach
Quiet location, close to beach, and also easy to get on to the main routes to visit tourist attractions in the area Reception and our room were in 2 separate buildings, approx. 200 m apart. If this had been clear from the booking form, check-in would have been more convenient
very good room for familys, clean and tidy. food in restaurant very good and reasonably priced for France. staff polite and helpfull
Very friendly staff, duplex rooms ok but walls very thin and thus noise from adjacent rooms can be heard. n/a
Perfect for our family, 5 persons and 3 rooms! Nice garden. Situated near the beach and the historical surroundings (6th of June 1944). Nice staff. Nej.
Location - finding it was easy and close to bus, tram & shopping. Parking - enough on site. Friendly hotelier with good English. VERY clean! Not spacious, but comfortable. No English TV channels - some English news channels like Sky, CNN or BBC would have been nice. Tiny espresso cups, can't have a 'normal' cup of coffee.
The appartment was very clean although furniture outdated. Concept was good Short checking-in hours - 2 hours on a weekend!
The price, the location, the kitchen facilities No housekeeping during the stay
convenience of a kitchen for small meals no laundry facility
I loved that it had a kitchenette. The rooms were very clean. The hotel was close to everything without being downtown. The only thing I did not like was the bed. It was suppose to be a double bed but it was actually a bed under a bed.
The ability to cook in if I so desired. The room was clean and relatively spacious, the bed comfortable, the shower superb. The hotel was too far removed from center city, and wanted to charge me 10 euros simply to give me access to the phone line.
Free parking, large clean room, and comfortable bed.
Very comfortable and quiet no electric kettle or tea cups only problem
The price of the room The room layout
The hotel was fine;however, the staff only worked until 1900 and I arrived late the night of check-in ... but the staff left keys to the room out for me. Not daily room cleaning service.... no fresh towels the second day.... no toilet paper, shampoo, etc....
Proximity to the airport was important, we enjoyed the breakfast at the loby restaurant as well.
The room is in good sizeand internet is perfect no
The staff were very helpful and the rooms were cleaned with fresh linen everyday. The hotel is very central and there is a short walk to shops, food, restaurants. Breakfast is reasonably priced and car parking opposite is also reasonably priced for 24hrs. It would have been nice for the hotel to have a restaurant for evening meals and a better bar area. The rooms lacked comfortable seating.
excellent location, clean and modern and quiet
Location, modern, clean no
One of the better hotels I have stayed in, it ticked most of the boxes. Clean,Friendly, Helpful, Location etc. The rooms were too hot, the air conditioning unit did not work it continually blew out heat.I switched it off and slept with the window open
central location, overlooking a square with trees and flowers
Friendly staff,excellent location
Town Centre Location was very good No parking, however public underground opposite
The behavior of the rep was very good.And they can speak English very well. I wish they serve only boiled egg at the breakfast.
very comfortable and the duty manager was extremely polite and very helpful very difficult to find even for residents who very kindly offered to escort us. Much clearer directions with greater information particularly about being able to use vehicle on pedestrian access
in the city centre noisy if room on the side of the street
staff where excellent
The location, and the reception staff went beyond their duties to help us during the strike action.
Good location Car park is very difficult to use (very tight entrance, exit and little room).
We were only there to sleep a few hours, but it was a nice hotel. Breakfast was nice too. The young man at the desk was incredible! Very difficult to find even with the car navigator, hotel maps, map24 etc. If you don't know Caen, the minute you get in the city, call them on the phone, they speak English perfectly, and they'll guide you in.
Facilities, staff and breakfast buffet all excellent. Initial approach to hotel by vehicle was ackward as it required us to drive down a bus/taxi only lane but once we figured that out, everything else was ease. On-site parking is available in a secure underground garage but it is limited so book ahead.
the constant helpfulness and charm of all the staff - they were always there to help. in fact we arrived one day early so had 4 nights and they were able to accommodate us - paid extra and had a deluxe room which was great. nothing at all
Very conveniently located and comfortable room. Excellent breakfast. Helpful staff.
Spacious room, very friendly staff and secure parking
Good location near city center and shopping streets. Close to the tram that comes from the train station. Close to the bus stop that goes to the Caen Memorial. It's definitely a budget hotel - nothing fancy. My first room had a weird smell and also the wifi did not work. I was moved to a room on the ground floor which was a bit better.
It was conviently located in the town near to the castle (although we were only passing through on business). It was also close to some excellent restaurants. Good budget hotel. For some reason it took ages to pay, and the hotel didn't accept American Express (although the receptionist didn't know this). We left before breakfast, so I cannot review it.
This was an ideal stay for a one night stop over with the kids (4&6) in the family room.
The hotel is centrally located, with restaurants and shopping close by. We used Caen as a stopover on our way south, and we found the location and town itself convenient. Free parking was a nice perk, as the town seemed quite heavily congested. Rooms were spartan but clean, and beds relatively comfortable. Quite a lot of noise from the bar (we were situated on the ground floor) but this did stop at 10pm. Breakfast buffet small but adequate.
Ideal location for Central Caen, close to the shops, resturants and nightlife but not so close to interupt the peace and quiet of the hotel, bar was open late and provided a nice atmosphere for us and some wwII vets to have a drink and chat Unable to meet of request for twin rooms but understood for the period
Rooms were clean and though small and basic, were comfortable and what we expected for two stars. The shower was good. The associated restaurant next door was superb. The breakfast buffet was, again, basic but nice. Our room got the afternoon sun, which might be nice in the colder weather, but was sweltering in the summer heat, without fan or air conditioning.
I liked that I was able to come and go from Hôtel Des Quatrans even late at night. It was also nice to be able to leave my luggage in the lobby before check-in and after check-out.
The location of this hotel is very convenient. The bathroom was big, bigger than the room which seemed a bit strange. I think the photos of the room on the Internet do not really reflect the actual quality of the rooms in general. I saw two rooms and both were much shabbier than the photographed room. There was cigarette burns in the bed cover and the bed itself needed replacing. I have stayed in other two star places on my trip and they have been much better than this for the same money. I was disappointed that the hotel information was so misleading.
Pleasant and friendly atmosphere. Safe storage for our bikes. Helpful staff. Our 4th visit there.
It was located in the heart of Caen, only a minutes walk from the centre. The bathroom door was a bit strange. The door has a see through glass panel so you could see anybody who just happened to be sat on the toilet!
Right on the beach not enough parking for all hotel guests. No internet access
The staff were approachable, attentive and friendly. We all (family) felt very comfortable with all of the staff and felt that the balance between friendliness and efficiency was spot on. The sea views were lovely and the orchard at the back was a tranquil sunspot with plenty of dappled shade. There can be a lot of noise from the beach and promenade on lively evenings and from early morning street cleaners if the balcony doors are left open. Overall I think that this added to the atmosphere, however.
The morning staff could not cope with the amount of people arriving for breakfast with regards to fod and clearing tables
Puddings were exceptionally good. Hotel did not cater for vegetarians - no starter or main course and suggestion from chef was omlette. Decor was tired, broken lamp was reported but not replaced.
Very friendly and helpful staff
The breakfast was expensive. 11 euroes is too much.
The staff, helpful friendly.The food was good in resturaunt, but a little expensive Would have liked a better room. It was old, tired, butclean, worst was no tea/ coffee making facility
The close proximity to the beach and the sea view was the only positive about the hotel. The hotel is very out of date and is in need of a lot of cosmetic attention - we felt that the price that we payed to stay there did not match the quality expected of the hotel.
sea view poor buffet breakfast
Friedliness of staff and ease of acces from Caen Ferry No
Able to walk to location from train station. Uncomfortable bed.
this hotel was very central and the lift was very welcome.the doubleglaseing was good in the summer this room was very hot and with 2 night clubs across the road the windows had to stay shut,the room the bathroom were very small
I thought it exuded a warm, friendly atmosphere There was nothing I disliked about it
A good stay spoiled by a very noisy street - no sleep until 3 am.
Comfortably situated with respect to the city center. A quiet, nice place for travelers. There are several good restaurants in the vicinity. Parking facility is not available for the hotel's guests.
Staff very attentive & responsive to reservation process & confirmation. Nothing. Very nicely done.
Location a little out of town centre and right on the ring road. In room internet was advertised as being free, but didn't work at all and hotel staff had no idea about it.
Large, comfortable and clean room and spotless bathroom. Easy access by tram into Caen centre.
Good for staying for a night. Not the worst of the Novotel hotels (comparing to Le Mans at least), but will not stay there next time. Actually do not recommend Caen at all, Rouen is much more interesting.
excellent launching site for surrounding countryside
An excellent hotel to use for a night's stay whilst travelling through France. Clean, comfortable & a good atmosphere.
Paper cups and poor tea / coffee making facilities. The cost of drinks at the bar. Lack of bath towels in the room
Clean, comfortable hotel. Some members of reception staff were rude and unwelcoming.
The room was comfortable and spacious and close enough to Caen In the room there was a chair which was a little bit dirty.
Very accessible location, restaurant was good, would recommend.
The hotel lobby was clean and the outdoor pool area looked nice It was not clean at all. Our room had filthy carpets.
Cheap but ok room.
Convenient location for our overnight stop with good parking, restaurant and bar.
Access to WiFi Apart from WiFi and a restaurant on site - which we did not use - the hotel was no better than the "budget" accommodation supplied by Etap and village hotels just a short distance away at less than half the price. Having used "budget" hotels in the past when travelling through France we had expected a much better standard of accommodation based on the price that we were paying, very disappointing.
A little bit worn and scruffy, but good value for the money; very helpful staff, facilities pretty good, breakfast good, dinner surprisingly good, nice swimming pool.
We enjoyed the evening meal in the restaurant very much and found the service to be very good. The room did not have had tea/coffee making facilities
the hotel position is good,city centre withinreach,main e46 very near,menu excellent no
the breakfast facilities were excellent. A lot of care given. The ease of booking in. The rooms were very, very basic. No Shower curtain!! No Hairdryer!! and in desperate need of updating.
everything! fantastic hotel with very helpful and friendly staff, top class food in the restaurant and family friendly, basic but clean and comfortable room, would definitely come back.
When rains, you can hear dripping water from the roof to something on the ground (eaves are probably stuffy) .....
proximity to sites we wanted to see no warm water, thought we would have a nicer room.
The Chateau was beautiful. We had a very large room (superior room). It was a welcome respite after a day touring the Normandy region in the rain!Enjoyed cocktails in the lounge and dinner by the fire(be sure to ask to be seated in the room with the fireplace) We felt the location was convenient for touring but quite a distance away from other restaurants. The hotel restaurant was very expensive. We felt at least breakfast should have been included in the rates. Service was included but was not mentioned again when we asked.
Great location; fabulous restaurant; nice rooms; pleasant staff; wonderful place to stay for visit to Normandy
The restaurant was excellent. The room was very comfortable.
beautiful location, services, facilities, breakfast, dinner menu for late check-in
Excellent ambience,excellent food, delightful pool,delightful decor, impeccable service,magnificent gardens
We had stayed there once before and we loved the ambiance and the location. The lack of restaurant dinner service and of the bar on Mondays was a drawback. We had a much better experience when we stayed there last July.
Beautiful building and setting, with lovely gardens - and the food was very good. Enormous, comfy bed! This is an expensive hotel for food and drinks (for France). It seems quite geared towards the tastes of wealthy international tourists, on a particular circuit - and the atmosphere reflects that.
The hotel looks great from the outside. It was downhill after that. The hotel is isolated. Finding a batman was a challenge. Poor service. Bad rooms. We rejected the first one offered because it smelled damp and were put in the attic. Bathroom was new but decor of room and most of hotel was in dire need of a makeover. Expensive food was not up to normal standards of a Relais and Chateau property. Would recommend avoid this place. No one even answered room service calls on last day and there was no one at reception for over an hour to make up our bill. a bad experience.
Magnificent building set in beautiful grounds.Excellent for a stop off as close to Cherbourg and for visting Bayeux and the famous beaches.Good service.When we have stayed here before the food has been very good.However see below. On the night we stayed Monday 11th Sept there was a fixed menu at night.I appreciate many gourmet restaurants close on Mondays and sometimes Tuesdays but they are missing a trick during the summer months.Further we arrived at lunch and there was no food at all !!
Beautiful castle...friendly staff...outstanding kitchen..
Friendly staff. Proximity to raiway station. Noisy street outside window
The front desk young man was helpful, polite, and kind. he worked every day I was there so he recognized me and always said hello as I entered or left the hotel. My room air conditioner was broken.
Breakfast Noisy rooms
This was a good inexpensive hotel that is located a block from the train station. Our room was sparse but comfortable and worked fine for our one night stopover in Caen. There does not seem to be anyone at the hotel who speaks english but we were able to communicate with the hotel clerk for what we needed.
cleanliness was excellent, reasonable location rooms needed decor modernising, no english tv in room.
The location was central to the city and very close to the train station and rental car agencies. Parking was available at no cost. The staff was very helpful but spoke very little English. The room rate was very good.
Close to town centre. Large room with comfortable bed and a tea/coffee maker.
very helpful staff, nice room.
Great staff and location. Comfy rooms
A clean, pleasant and very conveniently located hotel close to the railway station, car rental offices, and short walk to town centre. Smell of smoking in bedroom.