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The customer service was superb. Front desk and concierge so friendly and nice. Location is perfect for exploring Bath. We had our infant son with us and they were very accomodating. All was great- no complaints
Reception staff and parking facilities I was extremely dissapointed by the qaulity of my room, the cleanliness and general condition of the facilities. The hotel is out dates and far beneath what I would expect from the Hilton brand. I stay in hotels all over the world and this simply does not measure up on any level.
location initial confusion about reservation
The location in the city centre couldn't have been better. Nice views of the river from the restaurant. Helpful staff.
Clean and roomy. Nothing!
Convenient location for Bath amenities. We were going to Theatre Royal, and the Hilton is just a 5 - 10 minute walk away We were attracted by the Parking under the hotel - and this was easy to find. We were not told it would cost us £17 however !
The city of bath is fantastic Nothing
Absolutely abysmal It took 35 mins to check in because your company fax the reservations through on Saturday morning to an unused office that nobody on the check in desk knew anything about
The staff. All were polite, efficient,very well trained and took the time to make you feel welcome - despite being busy. They took a pride in their job. The sound proofing in the basic rooms was not very good, so if you wanted to sleep on a bit in the morning it would have been very difficult. We were there to make the best of a couple of days in Bath, so it suited us.
Modern decor Thin walls and doors.
Well located to get around the city center and clean and comfortable . Staff we had contact with very pleasant Cost of parking
the proximity to local places of interest.The room was spacious with old fashioned tasteful furniture and a flat screen television. I didn't like the poor state of the decor in the public areas and the room.I also did not like coming back to my room to find the door unlocked and wide open
Needs updating. Its in a prime location but needs to improve to make people come back. We wont return
The standard of service staff were very helpful . Location is brilliant a very short walk takes you into Bath and most importantly a comfortable bed. All was fine.
Good location for visiting bath on foot. Warm welcoming hotel. Comfortable bed. No menu available in room, no mention of breakfast cost, consequently we did not eat in the hotel.
Central Location and easy to access. Slow and poor dinner service in the evening and regrettably staff that did not listen to actual service requests. English language difficulty perhaps and if so training is needed.
We enjoyed our stay with you. The staff were wonderful, the room was comfortable and clean, the breakfast was fabulous, so much to choose from. We will definately return. Just a few things. The room was a little cold, not enough chanels on the television (mostly childrens channels), it was quite noisy at night, but we live in the country so just not used it...the decor was a little dull in the room and the shower (as it so very often is in hotels) was not very powerful at all. These are not complaints, just our views.
The convenience of being in the centre of Bath Rather challenging parking
pleasant and helpful staff cleanliness location creaking floorboards early morning plumbing noises
Good location. Clean and everything worked Not always staff at reception and had to call out for them. Did not have our booking when we arrived and staff had to sort it out which took some time.
Central location Not enough parking space
Hotel is in great location for site seeing and getting around Bath.Hotel room was very nice. Concierge and desk staff were very friendly and helpful. Breakfast was very nice. Buffet selection was impressive especially with the additional made to order options. The breakfast staff was so wonderful that they even served me when I mixed up the times and arrived late. They were very professional and friendly. The walls were thin and I could hear everyone passing by in the hallway, but earplugs solved that issue.
The friendly and helpful staff, the quietness and the beautiful surroundings both interior and garden. The only disappointment was that whilst a private function was being held in the restraunt area we had to go through from the spa in our robes. When my husband sister and her husband went to the bar for a drink we had to sit tighly packed into a corner. We did not feel like guests, but more that we were in the way!
small room to much furniture old t.v which did not work
Extremely comfortable in rooms and lounge. Spa was very relaxing . Service was excellent. Hotel was beautiful. Breakfast very good. Could be more relaxation chairs in the spa, although there is not much room.
Pleasant situation and very helpful polite staff. Convenient for sightseeing and a relaxed atmosphere.The food was good and well presented. No flannels available in the bathroom.
The room was spacious with a lounge area that opened out to the garden. The spa was lovely, it is a great hotel for relaxing as it is very quiet but right in the centre of Bath which means you can walk everywhere. The food service was very slow and the bathroom could have done with being updated.
The service was excellent, making for a thoroughly enjoyable stay. Not applicable
The hotel itself is full of such beauty and is so breath taking from the outside, the staff were good and wwe had a wonderful meal there. I would have liked tea/coffee in the room rather than having to ask room service and the hotel room was a little shabby.
My room was very small, i don'tthink i had the nicest room in my price category.
The location of the hotel was spot on. It was close enough to everything we required without being smack bang in the middle of the hustle and bustle. The staff were amongst the most pleasant and helpful I have come across in some time. The Spa was disappointing and the reception staff were not particularly helpful. Albeit the treatments were amazing and the therapists very thoughtful and understanding.
the location and facilities were superb ! No !
close to city centre we booked a double room, but the double bed was two single beds put together.
A great guesthouse, looked exactly how it did on the website, safe parking in the public car park behind and ideal for walking into town. We were greeted by friendly staff and the room was very comfortable and stylish.
closeness to city room was a little smaller than expected
Sally was always happy and helpful. I left my purse on the train from Bath and the station in Cardiff called the B&B to let me know they had it. Sally was very helpful with the problem and helped a lot.
a very friendly guest house Michael was very helpful and had lots of advice about the area
Prolific hot water, baths/showers at any time. Comfortable, clean room. Quiet room at rear of hotel. Proximity to town centre and car park very good. Lovely choice of breakfast items. Friendly, welcoming proprietress. Would have preferred breakfast to be included in the price.
Staff Little over priced
Friendly clean comfortable helpful Parking expensive
Great room, great staff, great breakfast in a very good location. Stayed in four different hotels on this trip and the Brooks was far and away the best.
Comfortable, clean surroundings. Delicious breakfasts, very helpful staff. Not exactly a 'dislike' however bathroom windows could have done with a roller/roman blind - just to give a more 'finished' and less cold, look.
Only about 3-4 minute walk to the centre of Bath, nice and central the sink was not in the bathroom it was next to the bed and the room that we were in sloped inwards to were only able to use one side of the bed. The bathroom fan in the room next door was loud at night as well (midnight)
Friendly staff; clean room; nice breakfast. very cramped; shower did not work properly.
Food ok Had to pay for 2 nights we could only stay 1 night as I had bad tooth ache absess under tooth was on antibiotics from dentist so had to go home early but still made to pay full amount!!
Excellent breakfast in dining room at large family table. Service was very good and staff was friendly and helpful. As it was quite warm while we were there, we had to keep the windows open at night and the main street is quite noisy, especially on weekend nights.
Warm welcome, everywhere very clean and very comfortable bed. The local car park is convenient but very expensive. The guest house have permits but you need to collect this before parking the car.
The owner was very helpful and could give dining recommendations and events to see when asked. The environment was very friendly and welcoming.
Warm and comfortable... little pricey...
nice hotel,comfy,slept well.the manageress went out of her way to help out and the breakfast was excellent. Everything was ok.
the proprietor was very welcoming and the location good. It would have been a lot easier if the website address mentioned that crescent gardens are actually on old bristol road as I had great problems finding the guest house. by choice I would not share a large table at breakfast.
staying at the crescent was an experience that I will have again, as i intend to use the crescent again in the near future, the house was spotless, rita was welcoming and the food was second to none would recommend it to anyone. nothing!!
Warm welcome very friendly and helpful owner, excellent breakfast, convenient for the town centre and places of interest Room rather small
Two members of staff friendly and pleasant room pleasantly decorated ideally situated for the places we wished to visit One member of staff questioned need for more milk "our housekeeper keeps a strict eye on things like this" !!! even though the blurb in the room invited guests to request more milk if required - shame as this did marr thigns a little. Very dusty in places it was not clear from the booking process whether the room was paid in advance or not (it wasn't)
Fantastic location and wifi working nicely in the room. Better have a small suitcase as the old building as this has narrow stairs, but this is an advantage to pack reasonably :)
Central location was brilliant. (Breakfast was very good too) Not really a bad point, just a conmment. Would be more convenient not to have to vacate room by 10 am on day of departure, particularly on a Sunday.
A lovely quirky hotel with bags of character and friendly welcoming staff.
Excellent location. The staff were very helpful with recommendations for restaurants and other tourist information. Overall a wonderful weekend I couldn't have asked for better.
First was the friendly staff ,the ease of check in. After being shown to our rooms to were invited down for a complimentry drink ,we have travelled the world over never ever have we had a free drink!!!!the attention to detail in the inn ! top qualitybed linen &towels,the most comfortable bed I have ever slept in .the location to the important sites was excellent, but mostly it was the staff who deserve a big pat on the back they were fabulous.we were with friends from norway and they were very impressed,we can't wait to return. Thankyou None
the friendly atmosphere
Convenient to the centre of town, friendly staff, good breakfast. They had double booked one of our rooms - that was resolved but it was a bit of stressful start. On the second day, the cleaner left one of our rooms part cleaned with the main door and fire escape door from the room open so it was completely unsecured. I lost faith in the place somewhat as a consequence.
friendly atmosphere and staff great location
It was a beautiful building. The room was comfortable, the breakfasts were made to order and fabulous, the hosts were very kind. it was a very short and pleasant walk to the historic district. The internet was weak in our room, so we spent some time in the sitting room to connect with the world.
Beautifully clean room and breakfast served in your room is especially lovely. Good location to attractions. Everything walking distance
The owners of the Bed and Breakfast were phenomenal. Breakfast in the room was outstanding and the rooms were out of a magazine. The Bed and Breakfast was also w/in walking distance to everything in Bath. I'd go here over and over.
lovely room very central and great to have breakfast in bed
Lovely room and very helpful hosts. Breakfast in the room was good also. Nothing
Excellent b&b clean,breakfast in bedroom was very good None
The room was spacious. The breakfast in the room at the requested time was excellent service provided. We were happy to be able to leave our luggage there as we had arrived very early. It is easy to find. The information sent by email on booking was very thoughtful. Na
The hotel was in easy distance of all the main attractions in Bath, resturants and shops where in easy distance
Your hosts were the best. Keep them if you can None
Very well presented, luxury Bed & Breakfast.
The staff was very friendly and helpful. They went out of their way to make sure we got what we needed.
no parking available
Quietness, design, location For this category of price, we should expect to get natural fruit juices and free newspapers for the breakfast
Lovely room, very comfortable Couldn't find any tea making facilities in the room
Lovely rooms. Vey helpful parking arrangement
A very well run hotel perfect location to stroll into Bath - food superb The room was at times a little too hot
The hotel was full of character and well thought out. The staff were unbelievably helpful and nothing was too much trouble... they even dried our swimmers for us on our last day! I would whole heartedly recommend this hotel to anyone visiting Bath. Oh and I love the valet parking!!
Lovely room and excellent service from friendly staff. Our meal in the restaurant was outstanding.
Friendly staff, top-notch service. The room had a wonderful atmosphere. Meals at its restaurant, the Olive Tree was excellent too.
The room was good and the beds were very comfortable. The breakfast was very poor; staffed by very inexperienced people; this needs urgent attention.Absence of tea/coffee facility in the room. A small frigde with drinks.
The staff was amazing, very friendly and helpful, always smiling and happy to help. The complimentary valet service was very much appreciated as the area is very busy. The hotel feels like you are in a luxury version of your own place that landed in a lovely city. A little bit expensive even though I went through booking.com. Breakfast was very nice but only served through 10 on saturdyas and 10:30 on sunday. I definitely recommand the "same same but different" bar 100 m away who served the best breakfast I ever had and for a very good price, cheaper and better than at the hotel and open through 1:30 pm...
The staff were all very nice and friendly. The hotel is very close to the Royal National Hospital for Rheumatic Diseases, which is why we chose it. My wife is an outpatient at this hospital, and disabled. The hotel staff could not have been more helpful. The beds were comfortable too.
The staff were really friendly and welcoming. The location was brilliant. Small but comfortable, well furnished rooms. It was a bit hot in the room but I just adjusted the heating and opened the window for a bit. A little street noise overnight.
The bathroom was a good spec. Good to have sky movies Nothing - good value for the price
staff were friendly and the rooms were clean and nice. there are many stairs and no elevators and this was a little difficult for my parents to navigate with their luggage
Everything Bed was somewhatr soft, causing damage to back
Modern but not overpowering. No surprises. Everything was as stated in the information provided in the website. The stuff was very friendly and informative. Overall, a very good experience. Will definitely use this hotel again
I like the modern decor in the hotel. That the car park was about a 5-10 walk away from the hotel.
The hotel was really central, the rooms were super clean and well presented, the staff were very friendly and helpful and the breakfast was really good.
Very friendly staff. Brilliant central location.
bacon and scrambled eggs at breakfast - excellent!!!! Very good coffee, too. Room felt like home from home - quirky, spread out on several levels so didn't feel claustrophobic despite being quite small. V. helpful reception staff. Would have liked food service beyond c.9pm as i was working late.
the room was very spacious and comfortable. It was also a good distance from the town, not too far, but far enough away that we weren't caught up in any late night revellers.
Staff and breakfast was excellent The lift needs a make over the door is not pleasant to look at. Some areas of the hotel need to be freshened up.
Staff were very helpful and eager to please. Sitting in the garden in the early evening sunshine to have a drink before dinner was extremely pleasant. Food, especially dinner, was average.
Decent sized room, quiet and comfortable. The hotel also had good parking which was hard to find in Bath hotels. It is not necessarily a problem but sitting at breakfast I did wonder if I had wandered into an old folks home by mistake. This may, of course, partially account for how quiet it was.
the welcome was very warm and friendly, staff were very helpful and pleasant. It's on the top of a very steep hill !!!!. But there is bus
The bed was extremely comfortable, breakfast was plentiful and fresh Long walk to room but it is a large hotel!
Lovely building, pleasant staff and room 'Tired' quality of restaurant dinner
Recently renovated the room was stylish, elegant yet the facilities such as bathroom (which was very big) were modern and up to date. Having our own little courtyard with french doors was charming. The breakfast was lovely and it was nice to have the hot food freshly prepared, even taking the rind of the bacon! Need to be ambulant as there it is a bit of labyrinth with numerous stairs. The only other comment is that the carpet in the common area (landing) on the 2nd floor needs replacing as it has a bit of an odour.
Efficiently welcomed at Reception - useful advice re parking, transport to town. Additional item provided at breakfast on request Room quiet and comfortable - hotel a beautiful Georgian building Ordered a newspaper - this not supplied Room was very far distant from reception, and a good deal of stair climbing involved
The reception staff were friendly and helpful and the location was really good for the city of Bath. The bed was also clean and comfortable. it was not clean. The lift was small, cramped and the doors were filthy. The room had cobwebs and the towels had stains on them before use. the iron and ironing board did not work and when reception brought a spare the base of the iron was too dirty to use. On departure a leak in the roof dripped on our luggage. unacceptable.