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Friendly receptionist. Good facilities, wifi internet service good. Room was clean and comfortable. Breakfast was good, fair selection. Good location to the Le Grotte (main purpose of our visit). Overall hotel was good value, will recommend to others and will return. v. good in room internet service (but time limited), not a major problem though provided that the receptionist was available.
The staff were so helpful and it was such value for money and the rooms were great. Nothing to say was great
The staffs were very friendly and accomodating. In fact the sales manager could speak 11 different languages... definitely a great asset to the hotel and trememdous comfort to overseas guests.
Lourdes was quiet at our time of visiting. Enjoyed a great drive up. To Pontiac d'Espangne. The staff were helpful and it was good to have a refrigerator in the room.
The staff were very friendly and helpful The room smelt of cigarette obiously somebody smoked in there as we are none smokers that bothered us very much we should have been told. the pillows were the french ones which were uncomfortable
only criticisim is that the hotel reception closes at 8pm.
Peaceful area, friendly staff, nice breakfast.
The hospitality of the front desk staff was excellent, very friendly and helpful. Everything about the hotel was good; I have no complaints.
Hotel Paradis was an eminently practical hotel. Rooms and toilets were spacious, and i particularly liked the fact that the toilet and the shower were separated. Showers are positioned such that they do not make a mess, and the towels and beds were very clean. Airconditioning was definitely a plus even though Lourdes was cold when I was there. The design of the room looks like the hostel I stayed in in Australia - very dull and drab. Though for 60 euros, I can't really complain. :)
the staff were excellent Pushing a wheelchair & because of the location ie. Lourdes attention could be given to immediate wheelchair access into the hotel entrances ! and maybe if they have influence the general access infrastructure of the town !
Staff were very courteous and helpful! Bathroom was not cleaned as well.
The staff are very friendly and very experience as well. breakfast was very good. no comment
The hotel staff were exceptional
excellent hotel. staff very courteous and helpful, hotel room spacious and comfortable and within walking distance of the sanctuary. Breakfast included in price .
The most prominent feature is the friendliness of the staff and the facilities provided by the hotel are very professional and excellent. There were no amenities like tea, coffee and fridge in the room.
Location was good, staff were helpful, Hotel was very clean & comfortable
I was first introduced to this hotel by Mancunia and since then have stayed in this hotel several times in the past years. I have always felt welcomed by the staff both at the reception desk and also in the restaurant and have found that their service is very good.. The food is very good value for money. I was also very happy to see that the bathroom had been refurbished and the rooms were very comfortable.
It is very convenient for the centre of the lovely city of Pau. The staff were very pleasant and helpful. Based on these two points we would recommend it. The room decor is badly in need of refreshment, and not as we would expect from that standard of hotel, especially compared with our expections of the Best Western chain. There was no air conditioning in the room, indeed the room overlooked the airconditioning outlets from other areas which rather added insult to injury!
We enjoyed our stay at the hotel as it is in a fantastic location. All of Pau is easily walkable the hotel is a stunning building and has lovely original french decor in the public area's. We read it was a little in need of upgrading but we fould it perfect, the slighly faded carpets and furniture only added to the ambience of the place. Our room and bathroom were spacious and recently refurbed and the bed was really comfortable. We would definitely reccommend a stay here. Can't comment on the food as we didn't eat in the hotel.
The staff, the decor. Restaurant closed at the week-end, the location in the centre was almost impossible to get into. It took 1 hour to find our way through the maze of road works and bizarre traffic arrangements. We felt the price should have reflected the current difficulty. I would not stay again until the centre of the town is completed.
Excellent reception staff.
Very good location in the heart of the city, close to shops, restaurants, sights. Helpful staff. Good breakfast. Big room with good organized storage and facilities. Once it was a fashionable hotel but now all furniture and facilities are very old and dusty. Dirty bathroom.
no worries at all; good performance of the hotel crew i missed a bar to meet my colleages and friends; the lounge was not big enough
central location and free hotel parking. large spacious rooms. rooms where large, clean and comfortable but the decor was a bit shabby
Room was very nice. Free parking.
The location of the hotel was excellent for sightseeing in Pau. The hotel staff were friendly and helpful. Sadly, when the temperature was in the 30s there was no air conditioning in the rooms. Almost impossible to sleep!
Yes, 2 things; 1) the fact that there were cockroaches in the room, 2)the hotel is in serious need of a refurbishment.
Clean and comfortable. Had three small children with us and they were able to accommodate us in bedroom for four.
Adequate for a stopover, but a soulless mid-century modernist design lacks any atmosphere or personality. In a bland neighborhood not far from the city center. Staff, compared to other hotels we stayed at during our ten day trip to southwest France, perfunctory & indifferent.
Just across the road from the bus stop to Total; 5 minute walk to centre of town
Walking distance to Conference Center and shopping arcade. adding iron & iron board in certain type of room will be useful.
Clean bathroom, two sinks, bathtub, big bed Paper cups in the room for coffee in the morning
Friendly staff, easy parking and quiet considering it's centre of ville location.
This is a clean basic hotel. We enjoyed the free parking on site, the free wireless internet, the hair dryer and the AC. The receptionist spoke English and Spanish and recommended restaurants.. There was no English language TV. 'Satellite TV" is apparently no longer code for CNN/Sky. The bed was too firm, not a big issue.
near the Town centre
The staf were very helpful. The car parking is very secure. In the centre of the city this is very important.
The rooms were very clean and airy. The staff were friendly and attentive. I didn't feel that the standard of the restaurant was up to par.
modern clean style yet sensitive to the environment - knowledgeable and friendly staff - excellent cuisine in a relaxing atmosphere no, about as perfect as it could be
We had a marvellous stay at the hotel, it was so close to the Jeu de Paume where I played tennis on Sunday with new friends (including M. Paul Murat, a very considerate host), the facilities at the Parc Beaumont are beautifully appointed, and the meal we had in the restaurant on Saturday evening was the best meal we enjoyed during our two week stay in the south-west of France. The upgrade from a town view to park view was very much appreciated, and particularly as I could see the old jeu de paume building from the balcony!
The room....the facilities....the hotel hospitality No
Very nice staff. Excellent facilities. Gorgeous room. Lack of gym
Apart from the excellent facilities, I was particularly impressed with the professionalism and friendliness of the staff.
Nice room, friendly staff, avoid the restaurant, even for breakfast !
Cleanliness, space, view, quitness, service. Matress a little bit hard. Try "matress toppers" for extra comfort (like all sofitel hotels!)
Conducted several business meetings, had a tuor of the town and visted the race track and had lunch. Not very clear instruction in the room about internet connection.
Beautiful hotel in a pleasant city location. Probably the most comfortable hotel bed we have slept in. Very expensive and empty, we never saw another guest the whole time we were there!
The staff at the hotel were outstanding, the food at the resturant was very good, the breakfast was very good. The hotel is within walking distance of down town.
Clean and nicely designed, The bath was a bit narrow( and I am slim)
the hotel was a beautiful building The staff were friendly, but although the bar was open it was sometimes to find any one to serve you
Quality of room and facilities- great location
Historic building in excellent condition. Room and bathroom very confortable. Lovely decor, beautiful salons and the added value of the spa.Lovely garden
Good location. Quiet and relaxing.
We only stayed one night one our way to friends in Spain. We thoughtthe hotel was well appointed and the gardens lovely.We would certainly stay again on our way at another time. We were extremely disappointed in the food. The Dining room and theprice charged for the food served did not match up to expectations. Although good quality products were used the presentation and care left a lot to be desired. We would still stay at the hotel but not eat in the Restaurant again unless they have a change of chef.
SERVICES E COMFORT
A beutiful hotel in a quiet setting yet still convenient for the centre of Pau. The staff were very helpful and the room was generous and comfortable.
We enjoyed the closeness to the Lourdes Sanctuary. There were two very loud parties on two nights of our stay. We were on the 4th floor and were kept awake. When we asked for the music to be turned down they replied no until I went downstairs and yelled at them. Also, the pool was shut down for 2 days which is why we chose the hotel.
Proximity to Lourdes Domain It was very noisy late at night with pilgrims in bar till 3am. My mother & I couldn't sleep.
fabulous view of the river and suroundings entrance & exit of parking
Location was excellent It was all ok except Internet available only on the hall
Nothing, even the breakfast ,which we had to pay in advance was very poor . Far to expensive for what you get plus the wrong info from Booking.com
Staff were very friendly and helpful, hotel was very clean and comfortable
Spacious comfortable room, beautiful view from balcony, very grand reception area, spotlessly clean, helpful reception staff who spoke perfect english.
Our rooms did not have suitable walk in showers as stated and then we were moved to a two level room with a difficult stair access, where the shower on the upper level had only cold water on two of the mornings. Also on the Sunday evening our table in the restaurant although booked in advance was not available and we had to sit by the side of the through-way which was very noisy and the manager did move out table after our first course but we were not served the food we ordered after 45 minutes and had to leave before desert as the restaurant so so full and having problems dealing with the numbers.
The location, definitely. The grotto is literally 3 minutes away. Comfortable, if sparsely furnished, rooms.
A nice quite and relaxing place to gather your thoughts while on pilgrimage. nil.
Excellent staff, flat location, lovely breakfast Slightly dated decor but pleasant overall.
everything was excellent
The staff were very very friendly, helpful, polite and efficient. Right from the check-in, we felt the warm welcome. There was also this one particular lady at the restaurant who, despite the demands of so many guests, always managed to bring just what you asked for - with a smile.
staff very friendly
the close distance from the sanctuary the hotel has too many noices... and too many people from contingents that make me feel that they were the owner of the hotel... people was not friendly
Staff is very helping and kind. I reached the hotel at 23.45hrs and they were very considerate.
Location is very good, room is super small. The breakfast is very limited choices.
Good location No parking, room cleaning service too early- 8 am.
Nothing, place needs a refurbisment. Internet pictures lie,as we were lone travellers I beleieve that is why we ended up in the annex and not the main hotel. It was a fight each morning to get breakfast as we were not part of a group and they didn't want to know us.The doors to the breakfast room were slammed closed just before 9 am finish time to stop us going in for breakfast. Never will stay in a vinuales hotel again. Value for money,see what you get in a Hi Express hotel for less.
The staff was extremely helpful. We had some issues with a rental car and needed to contact a tow truck and a taxi, but we spoke very little French. The hotel desk attendant was critical in helping us communicate with the tow truck driver and ordered the taxi for us. The breakfast was very good, the room was pretty spacious & clean, and the outdoor seating area was a nice feature.
Staff were very helpful and friendly.
Convenient location for Lescar. Hassle to move room reservation one day on.
Good for location relatively close to Pau airport and late check in.
helpful, friendly and comfortable hotel with good facilities
easy access from airport, good breakfast - nice outdoor terrace no
All staff speak good english and are very helpful. Rooms are of a decent standard and are well equipped. Breakfast not included in the room rate and was expensive considering that it was only a continental style offering.
Very close to shopping within walking distance Pool should be heated by mid may
Good location,Parking, comfortable hotel.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
Very central Breakfast could be better, with some cooked hot food.
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
Room was spacious and comfortable. Location was perfect. Near to everything.
Good Location The breakfast was very poor
It's location. Some of the staff very helpful
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi. Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
Its very near the sanctuaries, shopping area and restaurants
Guest areas were full of character The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals
We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again. No - I liked everything.
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate. no
Its proximity from the sanctury and town centre No Wi-fi in the room as advertised on the website.
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
great friendly environment, great location and view.
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking. I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
la posizione no hall , no bar
The staff were helpful, and the room was neat, tidy and clean. The restaurant had good food although a bit pricey.
Location is good. Not far from the train station and not far from St. Lourdes.
I have been 7 times to Lourdes and it is the best hotel yet, as to quality of facilities. No.
Simple but pleasant....cant complain... the bathroom is seperate from the toilet...two different rooms and no extractors in both rooms.
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
The service provided by all the staff. Rooms are too small but it is fine.