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Courtesy of staff; wellness facilities, good half-board treatment....we'll definitely visit it again! Wellness facilities closing at 8.00PM....
the great 4 course set menu and no problems with outstanding vegan meals. rooms very comfy, staff friendly and helpful and a great barman/waiter with a terrific sense of humour - (thanks Pasti) disappointed the pool and wellness centre were being renovated. We booked this hotel primarily to have use of these facilities in case there was insufficient snow for skiing (which happened to be the case), but the hotel was advertised as having these facilities up and running.... still we managed to amuse ourselves
I liked everything.It was amazing!The view was perfect,the services was excellent.
hotel is very nice,beautiful area and a very nice and clean room.i raccomended for more than 1 day. the address on the website should be the one of the lift station, make thing easier with the car navigator. inside the hotel all the indications,brochure,menu or spa informations should be also in english
excellent buffet breakfast; swimming pool; helpful staff
Great staff :) great location best spot and hotel in europe
Amazing location with beautiful view. Totally overpriced and overrated; doesn't deserve a 5-star classification in my opinion. The room was small and not particularly attractive, and had what was the most uncomfortable bed I've ever slept on; it was like a board. Unfortunately, there was a wedding taking place the night we were there, so we heard loud music until 2 AM. The breakfast was pretty chaotic and disorganized.
location and facilitioes, its superb no
The location is great. The hotel staff was very gracious and professional. The price is painfully high. The room was a bit spartan. Lack of in-room amenities such as coffee, iron/ironing board were inconvenient.
We have booked this hotel after reading the reviews on this website. This is indeed a very good hotel. The hotel staff was wonderful. The view was fantastic, the room was clean and quite. We had a very, very nice stay. We will come back.
The hotel in general, staff and position of hotel. Hve stayed here 5 times in the past 4 months. Would not think of staying in any other hotel in the area. Nothing
location, absolutely beautiful place at the lake The hotel is at the waterfront, but our room had a view to the yard with the roof right under our window. We were quite dissapointed, and we would prefer to pay more for the lake view. Unfortunatelty this was not specified during the booking
We really liked the location right on the lake and how quiet and peaceful it was. The only thing we did not like was the fact that the hotel was not completely non-smoking.
Beautiful view, fine service, charming room. The best in Central Switzerland. All in short walking distance
I really enjoyed the treatment and the kindness offered by your personnel during the dinner in hotel's restaurant on the lake front. The way of welcoming at reception on the first day was a bit bewildering as the reservation was not in the system. Secondly, smell of cooking can be felt heavily during and after the meals in the hotel
The City hotel is quite central, while still being in a relatively quiet area. It is also very close to the beautiful lake and the ferry dock. The staff at the hotel were exceptionally friendly and helpful (on New Years Eve, no less) and even took the time to check weather reports for us to help plan our next day.
comfortable room; central location (I did not have a car); good choice at breakfast Lighting in restaurant - fitted with spot lights: some areas too bright, others too dull. Technology more suited to night club!
Carring staff it might that in some cases the fact that ther is no 24 reception atendancee may create a bit of problem
Excellent price/quality index. (2 rooms for young family for the price of a double room). Pleasant and good employees. Very nice breakfast and a terrific Italian restaurant next door. Very near to the lake with a nice place to swim and children playground.
staff were friendly and helpful. owner excellent chef patron. local specialities on menu were very good. good location. room was not four star. no handbasin near toilet. beds were not that comfortable. car parking limited spaces.
There was no refrigerater in the room in the 4-star hotel! Breakfast service was terrible!
Within walking distance of the lake and town. Rooms are basic with no restaurant on site but there is a restaurant / bar next door. Breakfast served next door - cold buffet only Wash basin in room, not in bathroom. Expensive internet
The level of service of the Staff is Excellent. They really could not have been more helpful or nicer. We would go back just because of that.
location within the city, quiet and staff was helpful. nice breakfast
- very friendy and helpful owner, good price/value relation, excellent geographical situation, easy access by train and boat, tips and hints given at the reception for daily trips (very relevant and helping to save time on research), amount of tourist information and competence exceeding this one from local tourist office Breakfest staff can make more effort in speaking foregin languages, however friendliness makes up for this little issue.
Friendly stuff, food was good and the Internet conection worked very well. Furniture dated, very warm in the corridor and you could even smell what was on the menue ...
the hotel is located in a quiet litte village, yet close to main roads. The cuisine is a one would expect; honest food, tasty and no-nonsense. Service is flexible and very friendly. Very clean rooms, spatious and equiped with a nice functional bathroom. Hiking trails in front of the hotel!
The hotel had a great location right on the lake and was also handy for the local ski area. Superb views when eating breakfast. Ferry across the lake (summer) 2 mins walk from hotel. The hotel needs some serious investment. Such a prime location should really be offering better facilities. The room which I was allocated was whilst large, had an old push button television, a 70s style radio alarm clock featured in the bed side fittings, the furniture was tired and rooms were accessed via a very old lift system. The staff could have been a little more informative when checking in as there was a 25% reduction available on ski lift passes. Was not told of this until after and nor was I told that the pass could be used at near-by Engelberg.....a much larger ski resort than at Beckenreid.
View from room was excellent and friendliness of staff
...situation ...hotel could benefit from a make over ,no maintenance done for years. We have been there several times and what a pity - now for the last time. Too much wear and tear and expensive ,as well diner in the hotel.
The staff were very helpful with any queries about the area. The view from the balcony was stunning, breakfast was plentiful and the dinner we ate in the restaurant was supberb. There was some kitchen smells in the corridor but once in your room it was fine
position, views, outside dining, secure parking. Had booked for 3 nights and got there to find the third was free. Good food! no
Beautifull view from balcony over the lake !
We were there during the Christmas season and enjoyed the Christmas market and the small town atmosphere. Excellent St. Nick parade.
Amazing views, very nice and clean rooms and really friendly stuff and nice buffet breakfast
The position is fantastic. We had a balcony which overlooked the lake. Room was clean and comfortable. Breakfast was good and plentiful. Staff were friendly. A lovely town with lots to offer. This is actually 2 seperate hotels, not far apart.The only downside is, as were staying the the Hotel Alfa, that you have to go the Hotel Schmid for breakfast.
I will not recommend this hotel.
Basic room with all necessaries for one night stay. Nice view from the terrace. Sink was in the main room, not in the toilet. Outdated room.
Room was large and comfortable, with a good size bathroom. Owner was very helpful with maps and guides for the area. Found it overpriced in terms of both room rate and food prices, but found everything in Switzerland to be extremely expensive.
Friendly welcome, pleasant lakeside location, good breakfast, reasonable price and a sound overnight stop. Impact of railway noise
Clean youth hostel would be much better than this place. There are lots of things they can improve with a little care. Worst thing was that I have got few insect bites which was most likely tick bites.
The room conditions should be bether for the price. The bathroom is really small.
The view. Secure parking for my motorbike. The evening meal. Friendly staff. My room was on the third floor of the hotel and was very basic - more like a hostel room than a hotel room. There was a vaguely unpleasant smell too. The room had bare pipes running through it and the shower cubicle was part of the room itself, separated only by a shower curtain. Very basic.
The beautiful sight on the lake, the excellent food, the relatively cheap prices (for Switzerland). Of course still expensive coming from another European country. But this is well known. The breakfast was too late. We had liked to leave as early as possible on Sunday to travel further to Rome. Normally breakfast was forseen at 0700 Hr, but we had only breakfast 10 minutes later. We also had to ask for the owner to be able to pay the hotel bill. (But of course Sunday morning: I understand).
/view and proximity to centre
it was booked in advance and it was not far from the highway the room was very poor decorated and the neighbours could look in the room
Very nice and comfortable hotel in nice surroundingRooms big and very cleanRestaurant has excellent food
pleasant helpful staff could be noisy with close proximity of railroad
the view comfort and facilities
nothing the description said a lake view there was no mention of a railway line with trains every few minutes all through the night
Nice staff, good views, comfortable. Close to town center. Breakfast buffet was not impressive. Rolls, jam and butter only was served. Showers were dark as bathroom lighting was poor. A bit expensive for what you got.
The proprietors were extremely kind, curteous, and helpful at check in. The dinner at the hotel was excellent.
The price is too much expensive than its level and quality.
Yes whey wher lots bad thing about the hotel which it was not worthet for the money i paide.The toilet wher out side the room and the shower was in the midle the room,room was not big and dint have curtens eather.I regrated my self for the money i paid for that hotel.
with breakfast, coffee contains dirt (old bread?..) no excuses..
Breakfast below acceptabel level. Besides the city tax mentioned on the web side they charged another ' orts-tax '
The hotel is located in the nice small village Gersau on Vierwaldstaettersee - all rooms have balconies, overlooking the lake. The staff apparently does not speak any language than German. Bill settlement by a credit card caused major confusion of the reception staff, and check-out process took at least 15 min.
Rooms were clean and tidy. Great view of the lake.
Breakfast is fine. In the middle of nowhere.Only one opened resturant and a pub nearby. The hotel has a resturant but wouldn't open because the amount of people isn't enough. The local church rings the bell at odd times. There isn't a ventilation in the toilets. No smoke detector in the room.
Really nice view on the lake and the mountain. Comfortable balcony.Good buffet breakfast. Nice people. The only (minor) thing was a lot of noise in the middle of the night (saturday) under the hotel's windows due to people coming out of a bar near by.
The hotel was excellent, nice view, good staff and very good breakfast!
Decoration of the hotel interior was wonderful and the staffs were so kind.
Nice room with balcony, staff were friendly Needs updating.
Well, I do not know why people are going to have vacation at this place. In front of the hotel is a noisy main street, the furniture has ether be renewed or the rate has to drop, at least at this time (Jan) of the winter. The only highlight are the nice people.
rooms cleen goos location goos brakfast