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Breakfast : Polite and helpful staff Restaurant in hotel could have been more seperate from lounge area No other restaurant close by
The location was very handy for us.
easy to find and to use the restaurant at night offer a poor menu
all of my stay no english breakfast
Location. Central for Southampton and the University area The rooms were cold as background heating kept at 14 degrees celsius when no one in room and took a long time to heat up.
Everything was OK, friendly staff, i was a bit surpriced, hotel s located near M27 motorway, but room was very quiet.Restaurant was also OK, i missed full english brekafast and more food in menu
A great hotel would go back in the future lovely breaksfast a great location for shopping The smoke alarm going off at 3.30 am in the am by a person who was smoking where they shouldnt have been !! hope they got fined
Very expensive for an "overnight" hotel
Fresh, clean, nicely decorated and good range of breakfast items. A warm bedroom and very clean bathroom. We were surprise that there was a limited choice of drinks in the room and no biscuits
Location, leisure facilities Being woken by cleaners moaning about other cleaners not doing there job very loud
Room was large, well appointed and clean. More than I needed for the night, but recommended to me and with a late arrival I preferred a traditional hotel. No breakfast or coffee.
We have now stayed twice at hotel and have found staff helpful and atmosphere very relaxing n/a
Staff were charming and very helpful. Location fantastic and bar extensive Hotel is a bit dated and not worthy of 5 star
No Air Con in room only a broken floor standing fan.
Noisy bar area with leaking roof
very pleased with all areas of the hotel ,i have no complaints at all.
The high standard of service
The whole experience - staff - accommodation - food N o
Excellent breakfast included, nice bar First room had (147) some intermittent mechanical noise but I requested move and they complied
the view from our window the breakfast wasnt as good as i expected, no pancakes!
Really good location for West Quay shopping Only grip was that the pillows were really hard and uncomfortable
Good location nice gym and small pool a good hotel for business or leisure.I was however charged twice on my credit card and this was resolved by the management Food was expensive considering the local restaurants that were available in the area. GBP13.50 for breakfast seems on the high side when the IBIS Hotel was half of that price
the rooms were a good size and warm. there were no hand towels or wash cloths in room.
ony the above, rudeness of a member of staff
Friendly and helpful staff Soiled clothing items from a previous guest left in the room.
Friendly informative staff, excellent breakfast, unique design of bedroom, bathroom and lighting Bedroom was too warm at night. difficult to open windows and would have been noisy
adam was very helpful breakfast price too high
Convenient for cruise Paying for car park
food in the restraunt was fantastic,staf were very friendly
Good breakfast Uncomfortable beds. No decent tv. Swimming pool out of use. Small rooms.
The exercise room is fantastic and so are the people. The breakfast was amazing, clean, and hot. Need to replace the carpeting on floor 4. The bathrooms are new. the furniture in good shape, but the carpeting is horrible.
This hotel and the rooms are very nicely decorated. The beds are super comfortable. The bathroom design very well thought out. The staff is professional and very gracious. We were very pleasantly surprised upon checking-in and would not hesitate to return. The only negative would be the lack of air conditioning and our stay was during a "heat wave".
Well appointed room with modern decor. Spacious bathroom with good shower. Liked the finishing touches of bathrobes and slippers. All staff polite and attentive and would definetely stay again at the reduced rate of £100 per night. Had lunch in the restaurant and it was very good. Would recommend. Liked everything! Having Stayed in Southampton hotels before (but not this one) I think other hotelliers could learn from these standards of comfort and cleanliness. Perhaps price could include continental breakfast.
Excellent location for transit to cruise ships, rooms well presented, food of a high standard, staff relations good.
Smart modern rooms - very helpful staff - excellent food in restaurant Nothing - it was spot on
Staff were friendly, good having restaurant underneath the hotel. We arrived late so this worked out very well. Think that breakfast should be included within the rate charged for the room.
The staff were very helpful and friendly. The noise from traffic during the night
Very nice decor Much to noicy - My room was right above a very busy street
room decorated very nicelly with luxury touches in a very nice refubrished 19 century wearhouse. Very nice coffee maker in the room, comfortable bed and the Italian food at the restaurant was great the hotel is part of a restaurant downstairs and have no proper lobby, looks more like a pub with rooms upstairs. The room was very hot but a very noisy fan provided. People coming from the restaurant stayed talking laudly and smoking under my room window until late hours, not ideal if you have to wake up earlier next day. Wireless internet did not work .
Car parking was poor. Only just enongh spaces
close to the red jet and cruise ports and good food T.V did'nt work, very hot in the room, no room service just a few things that if put right would make an excellant hotel
Food and menu choice was excellent and staff very attentive and helpfull. Fullers Hotel so beer choice very good. Large room so not crampted.
Friendly and helpful staff. Very pleasant location with excellent pub attached for a quiet drink and also for dinner. Good pub food for the price and good beer. Rooms very comfortable and nicely decorated, also quite spacious. Room temeperature was perfect (although it was possible for guests to adjust it if necessary) - we were there in November. The included breakfast was excellent - a very good choice of traditional cooked food (including vegetarian) as well as pastries, cereals etc. My wife and I definitely plan to return for a longer stay. Very little, if anything, to complain about. The vegetarian dish that my wife ordered for dinner was a bit bland, but there were at least two other vegetarian dishes on the menu which may well have been better.
Good location for new forest area and we found the room excellent. all the staff were very pleasant . Food we found was too heavy with sauces but that was a personal choice. Would definitely use the Inn again when in the area
Food was excellent. Staff were friendly and very efficient. Room was a very high standard and price was reasonable. No bad points
As described- lovely rooms, friendly service, well located. None
Friendly staff, clean and cosy rooms, good breakfast in lovely restaurant.
I most enjoyed the hospitality of the owners. I got a bigger room than that I'd booked. Nice restaurant and also nice breakfast.
Excellent facilities, staff. Short stay but most enjoyable and will recommend to others
Excellent Inn, with superb rooms, and the best pub food we have ever found. Good and helpful staff Bed a little soft.
room, staff food nothing
It was extremely handy for accessing our cruise ship at Gate 4 and served our purpose very well. Not quite the traditional hotel we expected but after initial surprise we found it to be comfortable and convenient for our purpose
Nothing Exceptionally noisy. Dirty linen. Had to go and find the receptionist in the bar. I cannot fathom how this place managed to get a 5 star rating. Perhaps I should have been warned by the "tavern" in the name.
Excellent room, very comfortable. Ideal location.
Excellent decor and facilities ,partculary good bathroom. No
We were really inpressed with our room it was very clean, the bathroom was fantastic loved the shower. The hosts were very nice would go again hoping for a upgrade next time,
This is one of the most unique hotels that I have ever had the experience of visiting. The history of the property is fascinating - originally part of the White Star Line, to whom the Titanic belonged. The staff could not have been any more accommodating! This hotel is a keeper!
Finding somewhere with a New Year's package was ideal, as 3 course dinner, bar tickets & breakfast were all included in the price
Extremely proffesional and friendly staff
The White Star Tavern is in a great location for using as a base as everything is within walking distance. The hotel is spotlessly clean and the staff are friendly and helpful. Excellent breakfast menu with food freshly prepared. Looking forward to staying here again.
Nice Area bed comfortable. Overall good accomadation but a couple of staff were far too busy for the number of people, ie 15 minutes to check out, restaraunt fully booked when we arrived, bar person no idea where we sould park the car which is a major problem as you can only wait for two hours. Very exspensive ie £8 for a 250ml glass of Pinot which I think is ott. £5 for a bacon sarnie. All eating however was of a comparable price so take plent of money.
Modern, clean and good value for money. Not really - rooms were simple but fine for what was needed and paid for.
Friendly checkin How can i comment if i do not use this space for complaints? I do not like your questionairre and am abandoning it.
Staff were friendly, location was excellent, breakfast was great!
food very good.staff very helpful.most important of all two minutes from all the shops.all happy. no.
The friendliness and helpflness of the staff - they volunteered information without even being asked, about where to go etc. N/A
Breakfast should of been included for the price of the room
pleasant and helpful staff and very clean with cheery decor! loved the extra snuggly blanket and pillows provided in the room, plus had lots of toiletries which was very helpful for those of us that do not want to check bags on the plane. :) the showerhead pressure was non-existent and light came through the curtains making it a little difficult for sleep but still generally good! kind of wish they did room service though!
It was convenient for attending a concert at the Guild Hall. Car parking! You should not have to pay to park at the hotel. Arrangements should be made for customers to stay free of charge.
To be honest, not very much.
Staff very helpful on my brief stay Bed mattress and pillows a little lumpy
We liked the warm welcome, very trusting with ongoing friendly and helpful hospitality. The room was excellent with everything provided that you would expect and more including our loverly little plot of garden we got with it. Staff where full of useful and historic information about The New Forest and you can tell they work really hard to provide the most local of produce, N/A
Very warm welcome, superb breakfast menu. spotless accomodation, very well managed no
central,good parking,plenty of local information maps etc.available,very helpful & courteous staff,extensive choice for breakfast.
Having attended a wedding at Rhinefield Hotel your B/B was close to the location. Staff were excellent and the breakfast was superb Nothing not to like, but just one thing a light above the mirror in the bedroom area would improve the lighting
Within a one hour drive of Southampton. Parking available in front if you can squeeze your car in (we did successfully). Several restaurants are a short walk away. The room and the bathroom were comfortable and functional. The breakfast cost extra but was worth the money. Not the best English breakfast, but it wasn't bad either. Internet was solid. Watch for the cattle grates leading out of the property that keep the loose donkeys away. They have signs posted, but they are not where they should be to alert those on foot. The ceilings are low in entry ways; those 5'10 and above should duck everywhere (except in the room).
From the moment we arrived we were greeted with a smiling face and a pot of tea and coffee along with slices of cake. We were more than happy with the accommodation and would recommend it to our friends and family. Hope to make a return visit later in the year.
The staff were very welcoming and the hotel was charming. Breakfast was fantastic. I loved all of it.
Extremely personal service - welcome with tea/coffee and home made cake (free throughout the stay whenever needed). Good information and reviews about where to eat, also walks/maps for exploring. Breakfast was locally sourced as far as possible and fairtrade if not, plus in the 'snug' local beverages available. Free posh toiletries and cotton buds/cotton wool balls/tissures in room.
Welcoming, convenient and comfortable. Our room needed an extra easy chair.
The staff were very friendly. Breakfast room back back up and running.
The hotel was very clean and comfortable. The breakfast was first class. n/a
Available and reasonably conveniently sited for the airport You can't open the window at all without letting in the rain - and I was too hot
Overall the hotel was very good with excellent service. Good value. The shower was a little cramped and stairs would be difficult for older people
breakfast was excellent our room was on the end of the corridor, it was very cold, we had to ask for a portable heater.
Ease of transport. Wonderful services and staff.
location,friendly staff and excellent service No lift
The hotel is in need of a refurbishment, and the receptionist was didn't bother to say goodbye upon my departure, merely taking the card out of my hand without saying anything or even looking at me. The heating didn't work in my first room, and the manager refused to give me a refund. There are also signs on the tap water warning that you cannot drink it- so take your own water. Other guests were also very noisy at night time, and I overheard one mention that he was almost arrested the previous night for running naked through Southampton. I would suggest that this hotel is more suited to that demographic.
It was very comfortable and friendly. Convenient to my personal needs visiting relations at the University, and offered 10% discount in a couple of nearby eateries. Easy to find and plenty of shops and bars nearby. The breakfast was a self service buffet and more than adequate. However, for the amount of staff that were around during the breakfast service I did feel that they could have been a little more forthcoming.
Bathroom window very high had to climb on basin to open and close. Extractor fan didnt work. Cold water tap labled not drinking. Suggest you remove cold water tank and have just mains water.
Near city; warm in room; excellent breakfast; friendly staff Bathroom was cold - valve on radiator did not work; Hot water-only warm.
It was in bad shape, carpets dirty and in need of decorating
This hotel is excellently situated if you are going on a cruise and want to be relatively near the docks. West Quay shopping centre two minutes walk away. Hotel also has own large car park. Food and service in hotel restaurant is very good. Would definitely stay there again. Bathroom lighting very dim.
Free Parking Cost of Food & Drink
Friendly and helpful staff on check in. Really excellent room, clean, warm and nicely decorated. Nothing, although we didn't eat there so can't comment on that.
It's easy city location was perfect for the intended weekend's activities. The refurbishment complimented made a ambience of culture in a city that has been revitalised by inner investment
Access when returning late at night was poor with no onbgious way in - no sign on night bell. Noisy night club within building although not audible from our room. Room decor was poor and somewhat spartan.
The history and the information about the hotel. The connection to Jane Austen. The mix of old and modern and accessability to the ferry to the Isle of Wight being just a walk away, which suited our needs because of time limitations. It could improve by modernisation but must retain its original identity.
Position was very good and we checked in early with no problems
We thought the restaurant attractive with the most delicious selection of food.The wine offer was very reasonable
Interesting decor good central location Poor bathroom plumbing and type of shower fitments, try Mira
Good breakfast, staff friendly. Afternoon staff not especially familiar with points of interest-but wifi available. Fair value for cost. Nice sitting room first floor with pleasant patio. Walking distance to many restaurants. Would book again-if traveling alone Thin walls-easily heard tv from other room-loud for heard of hearing guests til 10:30.
The location is fabulous and the building is beautiful. The staff were friendly and the breakfast was good quality. I didn't dislike the pool but thought it was very small for such a good quality hotel.
Beautiful room, spacious and modern, beautiful hotel in gorgeous setting. The best thing? The only hotel I have ever stayed in that provided hair conditioner so the thumbs up from me! Bed a bit hard
The beautiful setting and grounds and the very large plasma TV in the room
the hotel was outstanding, the pictures on your site made me book this hotel, but i was still amazed when we saw it for real. to stay somewhere like this is probably a once in a life time thing for me and my wife, and we're very glad we picked Rhinefield House. very highly recommended!
Everything from the location, look, facilities, food and ambiance of this hotel are superb. WE had a great time & will be going back soon.
The Rhinefield provides everything a four star country manor hotel should do.All of the staff are first class in all respects and really helped us enjoy our stay.The hotel itself is set deep in the New forest and provides an excellent base for touring the neighbouring countryside. The food is the most modern of modern cuisine served in a beautiful dining room.
the staff were brilliant: friendly, polite, efficient the breakfast was excellent though there was a shortage of marmalade: and thank you for producing gluten free toast, much appreciated. We also enjoyed the stunning New Forest location. bar lounge, outdoor swimming pool 9/10 (sign posting could be better) the New Forest setting was inspirational the bedroom and bathroom were cramped and stuffy the partitioning walls were very thin and didn't exclude noise from our neighbours' radio/TV the indoor swimming pool was minute
bedroom too hot to sleep.
The food was excellent, and the room and lounge/dining areas were all of a very high standard. The only disappointment was that the health club facility was out of commission for two out of our three day stay there, but the manager was gracious enough to provide some compensation for this absence.the staff were all exceptionally helpful and the atmosphere was one of welcome, comfort and 'can do'
Tranquil surroundings/peaceful atmosphere within the hotel/good size well appointed rooms/ imposing building with elegant gardens Cooked traditional breakfast somewhat meagre and did not appear to be "fresh"/ Dining Room cool - we sat by fireplace
All the staff and managment were very friendly and helpful, nothing was too much for them. The restaurants were all (three of them) excellent, including the atmosphere and the food and the service and the staff were all excellent. The Spa was also excellent. It is expensive, but for a luxury treat in real comfort, you can't beat it. Nothing at all, it was all excellent - except paying for it!
Lovely spa facilities :o)
Spa facilities, comfort and excellent Thai resturant.
A place of relaxation and unintrusive but caring staff
Please write at least 15 words friendly, helpful staff. comfortable room exellent location, good choice of restauirants, and superb spa facilities Nothing
The Staff and facilities are all excellent. Three different styles of Restaurant on site all producing very good standard of food. Bedrooms are well furnished and the Oakwood style of room was large enough to accomodate a lounge area. Difficult to book times in the Restaurants that you require, even 24 hours in advance. This is not mentioned in any literature.
The use of the spa area
Spa facilties were excellent. Friendly and helpful staff. Interesting gardens. Plenty of room to sit quietly with family anfd friends.
The staff were superb, very friendly and professional. Our room was large and opened out to the garden Although the food was of a very high standard , the complimentary soup was tepid as was my stater and also it alll came way too fast
The peace and tranquility Friendliness of staff Helpfulness no
Excellent staff, very friendly and helpful. Cost was brilliant really good value for money. Very few T.v channels, parking is additional cost and ticket did not work properly.
Comfortable, good tv, convenient location Small room, poor sound insulation, hairdryer amnd extra pillows only available on request.
hotel was ideal for our stay there for the cruise..rooms were basic and affordable..very friendly staff......
hotel is close to all amenities and also the docks for cruise ships also right next to the train station no complaints
Staff very helpful and polite when asked for help. Limited choice of meals.
This hotel experience was very poor. Nothing was to put into this box Hotel staff were ineficient, poor attention to clients. Both check in & check out were incorrectly handled.Breakfast food was poor & the service very poor.
Value for money Adjoining door meant that the drunk males next door were very audible early into the morning
All the staff are very accommodating and always happy to help. The beds are the most uncomfortable beds I have ever slept in, they consist of a piece of wood/MDF on supports with a mattress on top, rock hard..
Value for money welcoming stay close to amenities None
Staff were very friendly Towels were too small and mattresses too thin
Hotel fantastic. Very Romantic Room was a little hot.
Nice location, charming ambience Very poor food in Monty's the adjoining restaurant
Friendly, quiet, nice decor very comfortable. I thought the food in the bistro was not as good as it could have been. It would have been good if breakfast started aty 6.30 am.
Superb location, excellent staff (friendly and attentive), wonderful atmosphere, great food
The friendliness and professionalism of the staff. The comfort and attention to detail in our room and the food.
Nice relaxing with excellent food Staff very helpful and took trouble to assist at all times Romm was next to road, and lorries making delivereies parked outside window
The staff were friendly and service was fantastic.food was well worth a visit
Staff were extremely friendly and helpful. The room was lovely and the service great. Would definitely recommend it
The warm welcoming staff and the cosy room.
It was a treat to stay at The Montegu Arms - the staff couldn't have been more attentive and helpful. Cetainly the dinner we shared with friends who had come over with us to attend the same function (the installation of the new Vicar of Beaulieu) was a real high point of the visit. I must make special mention of the receptionist at the Hotel who was excellent in every way. Not being able to stay longer! That was a real disappointment as the waether was so good and the surroundings so congenial.