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Very modern. I loved the lights in the room and the view of the runway. The restaurant/bar was great. The staff was very friendly and helpful. Overall, this was my favorite place to stay on business so far.
Hands off but fully available approach to customer service. Fully digitally connected as well as humanly connected. The staff is always available and extremely friendly. Fantasic rooms with great digital access on both entertainment and communication/internet. This is in my top ten hotels ever. I have been travelling for over 25 years worldwide. There was nothing I didn't like excecpt maybe the price of the brekfast buffett.
Brand new Hotel with a very Chic attitude. We didn't stay in paris Long enough. At least 3 nights is needed to get a sense of this Beautiful City.
Very modern and clean. Good service and in-room amenities. Free wifi...and easy check-in-check out Walking distance to the Airport price was a little higher
The staff was very friendly and helpful, highly recommended and great price.
small room, but clean, modern, and convenient location
We really appreciated how clean and functional the room was, a very small micro-studio but designed well with clean countertops, a very clean bathroom, and easy to use controls for blinds/shower/tv etc. The large bed and towels were very comfortable. It was also helpful to have a casual restaurant/bar onsite, we had everything we needed after a long drive to the airport. The computer check-in was new for us and confusing at first, but the attendant was extremely helpful with all of our questions.
very clear, friendly staff, nice rooms shower kind of tiny, no parking space other than paying, not even for the first hour in which people come loaded with luggage and have to choice but to pay for the parking.
The hotel is very convinient to reach from the Airport by using the black bus. it stops right in fornt of the hotel.Nice breakfast.
close to the airport and the transport into paris centre was great
shuttle service; park-like surroundings; comfortable room not really. The room was fine except that there were cigarette burns on the (cheap) bedspread. Points off for that kind of carelessness.
Shabby room. Waited over an hour to check in. Never received the wake up call I requested. Almost missed my flight.
i cant really say as i was there for a few hrs b4 my flight back home to australia...but overall i had a few good hrs sleep well since its close to the airport the noise of the planes were pretty loud
No free internet
Both dinner and breakfast, particularly the latter, were good. Personally, as a Cordon Bleu and now living in France, I would have preferred something more specialised, not just Steak and Chips however good it was - and it was. I am not sure if it was the hotel to blame or only the driver of the shuttle but I ended up at the wrong terminal and had to walk for 40 mins to get to the right one. May I suggest that certainly the Millenium, maybe all the hotels at Roissy, should keep a list of which airlines fly from which terminals. I was travelling by Air Transat and should have been taken to Terminal 3 not 2a.
Staff at front desk very helpful and friendly. Vrey clean nice atomsphere. The hotel shuttle service (Blackline?) is really bad. If travelling with luggage it will be a nightmare for older or infirm persons. It is however free, so can't complain too much.......Nowhere quiet to have a meal.
Hotel functioned well, was clean and reception staff were helpful. Bar was very poor - highly priced and staff not really suited to the role. Communication not their thing.
Original price was honoured by booking com. Good accommodation for the price.
The bartender that night was great. The lady at the front desk when I first checked in was very nice and helpful. The shower was nice. It's close to CDG. I had requested a late checkout when I booked the hotel, and they told me that was possible, but when I checked in, they had no record of my request. I ended up having to pay 25€ to upgrade, which would also get me free breakfast in the morning, and the lady at the front desk was very nice and helpful. The next day, I got a call at 12:30 telling me that checkout was at 12:00 and that it was 10€ per hour to stay later. I told them I'd already paid for the upgrade last night. They looked around and found it and apologized for the confusion. Then as I checked out, they told me I had to pay 26€ for breakfast. I had to go through the whole thing all over again and show them my receipt before they sorted it out. Rooms were run down. Heat was on one temperature only, and adjusting the thermostat didn't help. I had to open the windows it was so hot. Food was mediocre and over priced. The menus they gave us were old, so the food was actually 5€ more than it even showed on the menu, and it wasn't good. (And they didn't tell us about the price difference until they brought the bill.) This hotel is in no way a 4 star hotel. There are tons of hotels in that area close to CDG. Stay at one of those.
Efficient staff The suite was not 5 star based on the Australian 5 star rating. Note only one robe, fittings in the bathroom need seeing too as well as some varnish
Setting and building were beautiful, staff very courteous, proximity to airport without airport prices, room was very nice and clean, beds comfortable. We can find nothing poor to say about the building, staff and setting. The meal, although tasty and with a nice presentation was a little sparse and the wine portions a little light. The second glass of wine was particularly light and was poured at the table by the waiter into the same glass rather than brought in a fresh glass from the bar.
Hotel staff were very friendly although not all of them in the restaurant/bar spoke English which made things a bit more difficult
staff and ambience
Secure, quiet and well maintained hotel that is ver convienent to Charles DeGaulle Airport in Paris. I am sorry that I did not plan for more time to spend at the location. Absolutely no complaints.
entironment is very good, room is clean. Silence. Breakfast is more better than the other hotel. No
Food in bar not hot enough. Menu a bit narrow and exotic.
Convenient to C.D.g airport but much classier than the usual airport hotels. Currently there are renovations taking place but they did not detract from the luxurious accomodation and although my evening meal was quite expensive it was worth every cent.
Not too far from CDG and better than the chain hotels at this airport.
The hotel staff was extremely friendly and cooperative NA
The owner of this establishment went out of their way to make sure our stay was pleasurable. She arranged a time in the morning for our gourmet breakfast of fresh pastries, yogurt, quality coffee, orange juice, breads and cheese. She was always available to provide local information and suggestions; even to arrange a booking for dinner. The property contains an eclectic collection of art that adorn the very tastefully decorated rooms which reflect the period of the building and surrounding architecture. Speaking of the architecture, this establishment is located in the heart of the most picturesque French village you could imagine. Right next to one of the 13th century churches, it has immediate access to bakeries, delicatessens, restaurants and a town marketplace that runs twice a week. The breakfast could have included a little fresh fruit.
Fabulously convenient location--just walk out of hotel and into Charles De Gaulle airport. Elegant decor. A surprisingly delicious dinner in the restaurant with friends. A good breakfast. I think the room as a little hot. I was too tired to try and fiddle with the thermostat so perhaps that was fixable.
nothing The price wat to high and we slept with all the painters in the hallway we had to jump over the paint cans and it smelled. We could not move in the room the beds were to close to each other and that all for $250 / a night.
Really liked the hotel. Comfortable. Clean. Great staff and "inside" the airport. The shuttle to the airport is right out the hotel. 5 minutes and you're in the terminal 2. The price was a bit high.
been connect to the airport and to the train station
the hotel was very clean and staff were very helpful and room was the best i stayed in during my week of bussiness
Room was very clean with all of the necessities. Very good location if coming in on SNCF train or on plain. When first arrived was given a room that the guests had not yet checked out of and it had not been cleaned. Hotel quickly gave us another room but we were disturbed we were given a key to someone else's room and had access to their baggage.
A good choice for an overnight stay when leaving CDG on a morning flight. Excellent restaurant
Location and price nothing it was all good
When needing being close to the airport it is very convenient.
At airport Convenient Breakfast good Carpet dirty Bathroom mildew on tiles Air freshener too strong
once found (they were still putting the signs up in the terminal, very convenient place to stay. it was surprisingly quiet. stained carpet, small rooms, cant open the windows for fresh air, to the extent that it was a relief to get outside the next morning
We stayed at this hotel after returning from Spain, the night before our return flight home. The proximity to Paris CDG airport and the ease of getting to the airport made this the perfect hotel.
Great convenient location to CDG train station and Roissy airport. Room good size, clean and bed comfortable Nice, quiet and relaxed atmosphere Toilet tank made strange noises every 20 minutes or so ALL night.. Water temperature in shower fluctuates between cool and warm and cannot be regulated. Water pressure weak in shower Strange display - amenities "missing" in bathroom - sewing kit box is empty, Q-tips and shoe shine cloth just sat on tray without boxes... Executive Lounge food needs improvement.
Hotel is excellent in all aspects no free wifi in the rooms. free airport shutlle need to be run to every terminal
Food was REALLY expensive but we didn't have choice. 2 burgers 2 coke 59 euros. And it took for ever to get that to the bar Close to the airport
Beautiful hotel closest to the airport.
Nice room and bathroom. It was nice staying there before an early flight. They had a shuttle that took us to the airport. We enjoyed a bottle of wine in the bar. Nothing
Great location next to airport for last night in Paris. We always stay at the Hilton to ease the logistics of returning home in the US.
Enjoyed the Executive Lounge and room size. Shame that there is no shuttle to Terminal 3. I know the terminal is close, but my 80 year old mother had a difficult time getting from the hotel to Terminal 3.
The hotel is easily accessible from the RER CDG terminal 1-3 (second to last on the RER B)...it's so close you can actually use the luggage carts in the terminal to push your suitcases (and kids) to hotel. There is also usually a stockpile of a half-dozen carts just outside the hotel on the way to the station from other travellers who figured this out. The airport and hotel are in zone 5 of the metro, so if you get a day pass that includes zone 5 you're all set for a day trip into the city on the RER (30-50 minutes depending on the train and destination). The hotel breakfast was rather pricy, and you can get cheap pastries and coffee in the RER station for the whole family for the price of one breakfast. There is a hotel shuttle that picks up at the 5th floor of RER terminal 2...which has a number of logitical issues: 1) If you have a cart, you need to use the elevators...which usually have too many people waiting for them while they service the floors you're not on. 2) if you are being dropped off by the shuttle, don't expect carts to be available on the 5th floor. I had to go down the stairs to get a cart on the 4th floor, then carried it up to the 5th floor, loaded up several bags, waited 10 minutes for the elevator, then decided it would be faster to carry the bags down to the 4th floor and reload there. It was faster than waiting for the elevator on the 5th floor. 3) the shuttle can only hold a certain number of people, and even if it runs every 15-20 minutes, it's possible during peak times that you might have to wait for a third shuttle.
Easy access to terminal 1 & 2 None.
Great location. The airport train station is very nearby and that's probably the best way to get there unless you have a lot of luggage, in which case there is also a free shuttle. The room was nice and the bed was comfy. The restaurant had a very limited menu and all of the food was very overpriced. Also, there was no hot tub.
No internet in The room and no water to drink
The quick service and the convenient location
Location is superb as you can walk to all halls in terminal 2 without having to take a shuttle. Some equipment begins to date. It is time for Sheraton to do some upgrades.
The special offer that made it possible for us to stay there, the positive attitude of the staff, the excellent breakfast included in the price, the spacy and beautifully and practically equipped room, the welcome gift. Because our arrival at the airport by plane was late, we didn't want to risk not to get into central Paris by public transport that late evening/night due to delays, therefore it was essential to stay at a hotel as close as possible to the airport - like this one - to continue to the airport early the next day. Nothing special.
Excellent location, virtually 20 minutes to gate. Very nice staff at reception and quick check-in. Would appreciate if extra blankets are provided. Can be quite cool at night. A/C did not seem to heat up sufficiently.
It´s location, easy to walk there and easy to walk to the next flight. Room service was efficient. The service in the restaurant. They told me to wait for a while to attend me. After 10 minutes waiting I left.
Only the location Smoking room, but even the bedding smelled! Made us wonder if it was even washed. Restaurant staff were rude and uncooperative. Served a glass of wine from a .75L bottle then told us they had no .75L bottles to sell us - only .375L bottles. Waiter couldn't understand our confusion andade no effort to try. Poor.
Location was great. Very quiet rooms. Our second room had numerous small problems. I'm sure if I contacted the staff it could have been corrected. But sometimes, you just want to go to sleep.
Convienience - right in the airport Shower was inoperative and only one bathsize towel, until I requested more.
We loved everything! Very comfy room (Club Room), with a bathroom with shower and bath separated, spacius, minibar, tv, a veeery comfy bed and pillows. And the location! Superb! The hotel is inside terminal 2e at Paris -cdg . If you have a conection, as we had, you have at your feet the airport itself, the tvg and Trains from and to Paris/Europe. From the main entrance you can see the gare downstairs. The restaurant is very good, the staff couldn't be better. next time we'll stay there and take the train to and from Paris. Just perfect! The automatic minibar and tray in the room. If you simply touch it, you're billed automatically. I don't like this "modernity".
Proximity to Airport The Air conditional didn't work Speed of the internet connection was really poor
The fact that we only had to stay here one night. Gross.
The shuttle from the airport to the hotel pases frequently and is a short ride. The room was great, clean, and spacious. The staff was very nice and helpful. Would definitely recommend and would come back.
We had a 7am international flight. Their first shuttle was 5:15 putting us to airport at wrong terminal at 5:45. Had to take a taxi. Wish i had stayed in paris central. I stayed at an airport hotel for their free shuttle service but ended up taking a taxi...
The staff were really great. And the Room was nice and quiet. Everything was great.
Clean. Good shuttle service. Close to the airport only takes 10 mins to get there. Space age tablet room control was more of a gimmick than functional
Free wifi. Free airport shuttle. Friendly staff. Near a walkable town/neighborhood. Nothing negative to say. It was a nice overnight rest stop before heading to the CDG airport.
The buffet at the hotel's resturaunt was quick, tasty and convenient. We stayed at this hotel only to catch a very early flight. It was very close to the airport. Minor items only like no tea kettle and s shower head that would not stay up.
Decent hotel. Clean, safe, friendly desk clerks, convenient to CDG airport, which is why we booked it. The Golden Tuplib uses 2 twin beds pushed together in lieu of an actual Queen or King sized mattress. This is not as comfortable, due to the seam and rigid area between the beds. This is a common trend in European hotels, and it is lamentable. Have they not heard of larger mattresses? Do they not experience the same discomfort?
Nice staff, good rate, not fancy but adequate` I asked for a morning wake up call that never came which caused me to almost oversleep and be late for the airport.
The breakfasts and the spa area. Jogging and walking in the beauitful grounds was great. Also free to use tennis courts
pleasant helpful room cleaners (poor front desk and maitres d') .good swimming pool compared to many others in similar sized hotels . Good breakfast Absolutely awful design of 'modern' hotel attached to small chateau.Horrid mismatched souless interior fit out. Bare walls in bedroom-( no pictures/photographs)Carpet pattern and bedroom layout reminded me of a correctional institution. All floors looked the same so easy to get mixed up as to what floor you are on.Souless restaurant . Was unable to eat in restaurant on one of the 2 nights of our stay as Maitre D' and front reception staff said they were booked out although dining room only had about 2/3 of the tables set for dinner. Potential guests should be made aware that they may not be able to eat dinner in dinning room in spite of the fact they are staying in the hotel! No really easy alternative for having dinner close to the hotel
The rooms were clean and comfortable. The grounds were large and the gym was well equipped. The breakfast was good. Our experience in the restaurant was dismal. The manager was very rude and abrupt. We wanted to walk out but were starving and the hotel is in the middle of nowhere. When the food arrived ( we ordered 3 courses) it was not good at all. We were so disappointed. .
Good location, quite athmosphere, polite staff Seemd it was little cold in the room, the corridor should be renewed
We stayed in one of the corner rooms, which was lovely and bright and tastefully decorated. Our 9-year old daughter was with us, and there was no problem getting an additional bed in the room. We arrived fairly late and ordered room service. This was probably one of the best burgers that i have ever had, and excellent value for money. Breakfast was delicious as well, and the service very friendly. We loved the grounds and the beautiful swimming pool. Unfortunately it wasn't warm enough for us to have breakfast outside, but this would have been lovely. We will definitely come back when we travel again to France. The restaurant and bar area lacked atmosphere. I also thought that more could be done to make the stay more family-friendly, with for example a play area outside. As it is this hotel is very much a luxury business hotel. It does not really cater to families or to romantic getaways. Having said that, we really enjoyed our stay.
Hotel clean staff very helpfull and friendly rooms large and comfortable good food tea and coffee expensive So very disapointed to find it was a modern hotel and not a chateau we were staying in.expected to be in a chateau not in the grounds of a chateau
Wonderful hotel within lovely grounds. Excellent restaurant. Very helpful staff.
Excellent public rooms, customer care and restaurant service Dated room (I know it's an historic building but the facilities could be freshened up)
The service and the variety of activities available.
Comfortable bed and shuttle service to the airport. The room was very small, difficult to move about with four pieces of luggage.
Transport to the airport, great beds
The general atmosphere of the hotel was excellent. The room was clean and comfortable. The food at the restaurant was excellent and prompt to arrive. My sister and I wanted to eat breakfast at the bar in the hotel (since breakfast was listed on the menu as a possibility) but it was strangely not open and we had to find food somewhere else. Otherwise, there was nothing we didn't like.
Airport shuttle service, size and cleanliness of room No, it was quite acceptable.
The hotel was fantastic, having extremely comfortable and relaxing rooms. There was a very nice tub and shower, with a very plush bed. The facilities were also fantastic, with a nice pool area. The bar is directly downstairs as well, where you can have them uncork you a bottle and enjoy it in the comfort of your room. What a great refresher on a long trip! Probably the best hotel I've ever stayed at. Nothing.
Proximity to airport. Great place to stay if you have an early morning flight. The service in the restaurant was painfully slow, and the food was not worth the wait.
Very nice service in the Hotel I had a old room with bad wallpaper and a very used bathroom.
The free shuttle bus to the tgv station I felt the staff could have been more friendly
The closeness to CDG, which made our start on Saturday am so much less stressful. When we checked into the room, there was no coffee, no sugar, no milk available for us to make a drink. There was only 1 set of towels visible, the others were in the wardrobe, but had not seen these.
Only its location It was very overpriced. It was also a very poor quality room and very small. We have stayed in much nicer rooms for 1/3 the cost.
You don't hear one sound there, not from outside, nor from hotel inside. It was great for rest.
Nice room, very friendly and helpful staff. Will definitely return!
the room was very good. (soffa and bed) it is the kind of room that can be used as an office out of office for a couple of days The internet connection (wirless by orange) did not work on my mobile device.
A nice evening meal at a reasonable cost Price of beer in the restaurant was rather expensive
Friendly, helpful staff, comfortable room, convenient to airport. Loved being able to walk to the little village for dinner.
Clean no-smoking room,comfortable bed Having to pay for the shuttle to fair ground maison&object
Nothing special It is located not at the terminal but in 15-20 minnutes away by shuttle bus. It is not clearly mentioned that actually there are 3 different Novotels there and you need to carefully check which one is the right one.
Shuttle bus driver was very helpful. Attractive lobby. Business type hotels are sometimes not particularly friendly to the ordinary traveller. This was the case at this hotel. Internet access cost 5 Euros for 15 minutes ( in the lobby) Many hotels I find give this as a free service now. Room was clean but not exceptional.
easy to live even with a 21 month baby The service maid is knocking at the door at 9 am, we were sleeping, they should check before if the people are at the breakfast or not. The shuttle system is very poor, why don't you stop at CDG 2B ? long run on foot through CDG
The hotel was extremely comfortable, we especially appreciated the 'Wellbeing Centre' - gym, pool, sauna, steam room, etc. It was a great way to end a four week Eropean tour and prepare for 24 hours travel to Australia. As we were checking in, the desk clerk efficiently offered information about our departing flight the following morning (ours was an overnight stay in preparation for an international flight). She confirmed the terminal for us and that the flight was on time. While the airport shuttle bus isn't specifically the hotel's responsibility, the route it takes is rediculous if one seeks terminal one. We spent over 50 minutes on the bus and even began picking up new passengers and returned to a stop immediately beside the hotel before getting to terminal one. The desk staff should be encouraged to advise guests heading for terminal one that the route is impractical and that they should either use a differnt shuttle bus (if an alternative exists), or take a cab. The actual distance from the hotel was under ten minutes, but we took over 50 minutes on the bus - and were late for our flight as a result.
Location provided goos access to CDG airport, hotel was clean, modern and with good services; front desk staff were pleasant and efficient
Location is close to airport and exhibition center. Parking possibility with security. Breakfast: only some fresh croissants. For the rest some sandwiches in plastic pots (quality very poor). On top there is not enough space (tables and chairs) for the breakfast. Empty minibar in the room. Bad smell at toilet. Television not functioning. Empty soap not refilled.
healthy foods,new clean big and stylish suits, free movies , 15Euros with taxi to Exhibition Center, lovely staff, well equipped fitness room,what else to be! oh may be a a sauna! it may not be the right choice for people want to enjoy Paris but definitely good for Villepinte Exhibition Center related stays.
It seemed efficient
Comfort of the room
The room was large, comfortable, immaculate, and very beautiful. I would stay there again because of the beauty and size of the room and the underground parking was a "godsend" because we were exhausted and had to repack all our luggage and it was pouring rain. There was only one coffee packet in the room and the hotel DID NOT!! have anymore. Not good when you have to get up at 6 am after a 2 week vacation driving all over France. Unfortunately, we only left the maid 2 euros because we felt it was her responsibility, however a female staff member was not at all helpful in trying to find us another coffee. Couldn't they get one from another room? We were very upset about this, and frankly, I don't know if my husband would stay at the hotel again because of this.
the shuttle service, the free internet ,the rooms decor etc were great
The hotel is located conveniently to Paris CDG. The hotel is comfortable and the prices are reasonable. The shuttle to the airport runs on time. The value for the money is very good.
lovely room and bathroom facilities; quiet; near village centre; free internet no cups, plates, glasses or cultery for snacks or own food
location No resturant, no free wifi
closnest to airport
Convenient for early morning flight. Modern bright hotel. Large bedroom
Shuttel bus to exhibition ground. Very bad language skills in the restaurant and you shall not expect to receive what you think was ordered. The shuttel bus driver could not speak english and sometimes the route is different which can be a serius problem when not told.
After a long drive I stayed for one hour in the Sauna witch was very good. It was a pitty that the drinking water in the Gym was empty.
Tea/coffee making facilities in the room. Also thef friendly, relaxed atmosphere in the bar.
Professional service and good facilities + convenient location Old restroom
Rooms were warm and comfortable. Proximity to CDG was perfect. The restaurant was surprisingly excellent! The price of breakfast was too high. We instead went to the local McDonalds.
Ease and convenience to CDG airport. Good restaurant. Pillows were too small and soft.
practical, good basic room
Good shower Hotel did not receive notice from Booking.com with my reservation until late in the day of my arrival. Promised shuttle to cdg airport (every 15 minutes to af terminal) did not come between 7:40 am and 8am, causing others to miss their flights.
The food at dinner time was very bad and poor and the breakfast was also not the best one.
The hotel smelled of cigarette smoke; there was no room in the hotel restaurant to eat dinner
I like the Hotel du Lac because of it's friendly atmosphere, good standard of accomodation, good food and restaurant and excellent location opposite the lake.
Room and food.
Ambiance, room size and free parking under hotel Could not modify the terms and conditions of the stay. Since it was pre-paid and I had a corporate rate, the overall charge and ability to include breakfast and Internet into the package could not be changed. I should have been more diligent in how the room was booked.
surroundings and good standards overall room was too hot and noisy air vent bar drinks overpriced
The place The reception end the cleaning
The view from the balcony is beautiful as long as yuo have a lake view room otherwise it overlooks peoples gardens to the side of the hotel.We upgraded to a lakeview room at a cost of 25 Euro's a night which was a bit expensive. My partner & I always use this hotel when visiting Paris due to its beautiful location. The cost of Upgrading to a lakeview room, 25 Euro's a night, 8 Euro's a day parking, 15 Euros each for Continental Brakfast, 5 1/2 Euros for a small Beer. This is not a complaint just a moan about the extra costs incurred which ultimately increased the overall costs.
Fantastic location on the lake; ten minute stroll to the station for regular trains into Paris (about 15 minutes). Good local ameneties (shops, cinema etc).
clean, excelent, good breakfast
The staff were friendly and helpful, the room large and clean. Free shuttle bus to CDG, You can then get a train or bus into Paris. I didn't realise before booking there wasn't a dining room? I wasn't expecting to have to go eat somewhere else. There are 2 other places to eat and the food was good.
Nothing absolutely nothing the service was poor TV and internet did not work and staff at front desk was aatrocious. See above
the room was overheated and the staff wouldn't care and they were rude.
concept and design, I like it. flatiron, hope there is one.
rooms, staff, very far from city center, no transportation access near it,
easy access to airport and free transfer no resturant
Spacious and nice layout, equiped with microwave. Very clean and quiet. Hard to get a live receptionist thru the phone.
The staff at this hotel is the worst I have ever seen,
the design of the room , the Staff was mostly unkind, very unprofessional , Brakfest was the whorse i have ever seen !