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The hotel was in a very scenic position. The room was large and comfortable. The spa facilities were very good and I enjoyed the massage and facial very much. This was also very good value. Staff were helpful and always pleasant and polite. The breakfast buffet was extensive and very good. Service in the restaurant was geared towards the group and tour parties on the buffet dinner package so we felt the a la carte menu although good was poorly prepared and served. This was the only down side to our stay.
Everything, especially views and indoor swimming pool with sauna. None
We stayed at the Junior Suite as we were 'downgraded' from the Emperor's Suite which was double booked. Spacious room, good comfortable beds, good shower. Staff in the restaurant is unexperienced, not up to (international) standards. Quality of food is substandard.
The cleanliness and size of the rooms. Excellent food. Not having tea/coffee making facilities in the rooms.
Good views over the valey. Hotel situaled up in a hill and a bit isolated. Too long wait for the dinner (45 minutes). Internet cheap 4eur for 3 hours but the time goes even if you are not connected. All the info in the hotel only in German. Wifi only in limited areas.
The staff was very helpful at all times and the food in the restaurant was very good. As this is the wine region it would have been nice if the personel had known more about this and woul be able to tell more about it.
Very nice hotel staff, very helpful and polite. Lovely grounds. Good food & wine Combination shampoo/body gel in bathroom - real shampoo would have been appreciated. Mosquitoes in the room one night. Perhaps availability of a window screen would have been helpful.