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Pleasant and good service No
Helpful and efficient staff, cleanliness of room, excellent breakfast with wide selection. Restaurant only offered very limited choice on Sundays, however I am unused to travelling in Germany and this may be the normal occurence.
The staff were fantastic! Very friendly and helpful. The rooms are very comfortable and nice and tidy. The food in the restaurant was superb and the chef was extremely accommodating. Would highly recommend this hotel.
Friendly, well-run and convenient location
First surprised about the looks from the outside, but pleasantly surprised when I got inside. Very nice rooms, and a superior restaurant. Not really
the staff is very kind and the rooms are ok.
apart from the friendly and very helpful staff (which helped us with our transportation and airport procedures) the surrounding areas where great and very relaxing. Mosquitoes at night, maybe insect nettings can help.
The warm welcome in a late arrival. Very good service at the restaurant. Very difficult to find (the town, rather than the Hotel)
No Elevator to 4th floor
breakfast good. single room too small. average hotel.
Food was excellent Check out time of 10:00 is too early
Very quiet peaceful place beside the lake. Not very varied breakfast, sometimes the hot items were in fact cold
The room was very comfortable and clean. Everyone was pleasant and helpful. A simple question. Why do you put the non-smoking rooms at the end of the hall as far from the stairs as possible. If a smoker falls asleep with a cigarette, he has a better chance of getting out than the non-smoker at the end of the hall. Silly, but you are not the only hotel that has done that. Maybe there is a reason.
The setting of this hotel, beside the lake is very pleasent , and the carp fishing must be wonderful, if you like carp fishing! All the floors have plastic "wood" covering which is noisy and makes the place feel like a hospital.Restaurant nicely decorated but the food was very dissappointing. We wouldn't go back.
Good breakfast and the normal rooms (that we got one) was OK. I ordered two rooms, however, at check-in we found out that due to their mistake they had only one room. Finally they found me a very very very small room with small and poor facilities and very small and poor bathroom. Need to mention that the hotel staff tried to solve this situation and I paid for this room 50% of the price of a normal room.
The hotel is very clean. The stuff very polite and professional. The hotel is about 30 min with train from Hamburg Central Train Station (Hbf) and the ticket cost 4.40 euro. The only available internet is through T-Mobile wireless hotspot. A little bit expensive in my opinion.
friendly service .Very helpful,the breakfast was good .A very good ideais the brunch till 1400h. This is not a real complaint,but because of the heat the room was even in the night very hot.The staf help us with a fan but not enough .Mobilairco would be an option.
Cleanliness, friendliness of the staff to allow for change in stay length. There was no elevator to second floor and there were few restaurants close by open late.
Nice people, good food. Room was modern and clean. Nice location. Noise in early morning from nearby distribution depot was a bit annoying.
Quality service, good food A bit noisy from corridors
The breakfast in the (small but nice) garden. Friendly staff. No toilet in the room. Location a bit away from the city center. Price/quality not achieved.
Restaurant food was very good. Internet is good. Breakfast is rather poor. In general lines is rather expensive for the quality.
Very friendly staff. Well priced varied restaurant menu. Good buffet breakfast. No tea making facilities in the room
It was a clean, neat, and comfortable two star hotel (which is O.K.). however, it had an almost 4 star price, so did not represent value for money. Also, the dog barked and growled at customers. Not a great way of impressing guests!
Der var en rolig og afslappet atmosfære på hotellet. Personalet var venlige og ikke anmasende. Alt i alt et udmærket ophold. nej
Room was available at short notice, and it was fairly quiet. Room smelt of smoke even though we specifically requested non-smoker. Breakfast was just ok.
It was a quiet place with parking and the heating was good. Also the breakfast was good.
the girl at the front desk spoke very good english. All the staff was very service minded, and they even allowed me to bring my bicycle to my room, and once they discovered that it was too big, they offered me a garage, but I was too tired to unlock it and move it again. I was looking for Kohlmarkt 37-39, but it is also known as 38? The street seems to have both even and uneven numbers in both sides of the street, was confusing.
The Family staff were great.Helped in all my disabilities.Great place. no