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The staff in restaurant are nice and friend to children. This hotel is not valued the price paid. The reception staff is rude. When we arrived the hotel, the reception lady was talking on the phone inside the office and we waited for quite long time and rang the guest-bell on the table. After completing one phone, another phone came and,surprisingly, she continued to talk on this phone instead of checking us in. We were assigned a room with queen size bed but quite noisy because outside is constructing. We asked to change another room. We were assigned a room with two single beds, which is not convenient for us with a young child. We solved the issue by putting the two beds together. The configurement inside the room is only suitable to live for one person even though we paid Grandlit double room
Good service and restaurant. Air conditionner issue while I was staying, it was too warm in the room.
Good restaurant, well furnished rooms Odd lighting in rooms, laminate floor creaked and groaned though the night, lights made odd noises when cooling down. Lots and lots of external light coming through the curtains until the very early hours - hotel external lights.
The hotel was very clean throughout, everything sparkled--excellent. The food was high quality. the hotel was easy to find and facilities were most satisfactory. no
I liked the location of the hotel, the hotel is kept well clean and well maintained. The room service was very prompt and the food was first class, the staff were very friendly, I thoroughly enjoyed my stay at the hotel. A great deal of money has been spent on the interior of the hotel, the rooms and facilities are furnished with quality furniture, pity the shower was not of the same standard.
Friendly staff No tea coffe facility in room unless asked for
Clean and good facility. bed had wheels and could not be locked, so it was unstable.
Clean and friendly staff for whom nothing was too much trouble.
The breakfast was great. The beds were comfortable. It's near the train so it would be easy to get places. It is a very spartan type of interior decor. It got a little noisy during the night from teenagers/young adults yelling around the building while out and about.
Very neat, spacious, nice furnished room and the friendliness of staff. No free Wireless Internet access. No lace curtain in my room.
I have mainly appreciated the comfort of the Standard single room, the cleanliness inside the room and also the "Buffet petit déjeuner". Carpet on the 4th floor could be better cleaned (some traces of dirt were still visible). If it is not possible to remove them, then it should be changed.
Friendliness of staff
Generally everything was to our satisfaction. We had to pay for the car park
Location to station, Bacon for breakfast Dont stay here if you want a lie in. Monday - Friday there is major works taking place outside the hotel in rebuilding the railway station and banging and crashing starts promptly at 07.30. It is also a pure non smoking hotel. If you want a better Swiss Quality Hotel stay in Olten 10 minutes away by train.
convenient to train station; clean; good restaurant
The room facilities and furnigure is quite old - for the prices
great location, great value for money
I booked a single room and ended up with a big room that cost at least twice the price for the price of the single one !
The sunny and cosy terras when the weather was good. Also friendliness of the staff. The construction works opposite the hotel waked me up very early (but than this is not the fault of the hotel....)
Clean room. Minibar. Wired Internet in room (only for left wing on the building). Pool. Good breakfast. Parking facilities. I love the loyalty program! (1 free night per every 10 nights). Nice staff I'm reception and restaurant. Nothing.
An old hotel situated below the castle with a relatively modern extension. Our room on the top floor of the latter was clean and comfortable with plenty of space and ample storage. The restaurant is especially comfortable with booth seating or a large outdoor terrace. A sunday morning brass band concert added to the charm. Rather cramped garage parking is free for guests. A pity that a modern ugly development in front of the hotel detracts from the charm of this otherwise beautiful town. The buffet breakfast was noisy and disturbing as in many other hotels, but an in-room continental breakfast is offered for the lovers of served breakfasts. We take this next time.
Excellent service, very friendly staff, very good internet connectivity. N/A
very nice and comfortable.
Good restaurant, nice place in the city, closed to the castle
Character hotel in a smaller Swiss village, pleasant feel, nice outdoor patio and good food. It's a pretty setting at the foot of a castle.
helpful staff, loverly room
Walking distance from the Grand Casino Baden and Therms Baths
Decent bar attached - Lemon Tree. Free wi-fi in lobby. No hot drink making facilities in room
The suite/apartment was most generous in size, the kitchen fully equipped, and the heating very effective. For my 8-day business related stay it was perfect, making for a comfortable stay.
It was convenient to the Zurich Airport.
it was all new and looked after, the style no aircondition
The wellness center and breakfast were great.
clean rooms, good breakfast, big bathroom, mc donalds and burger king very close to hotel Not kind at all staff, they tried twice to get more money than the agreement. The first time they said that the price was per night and no for two nights and the second they asked to pay the tax extra. Fortunately we had with us the booking agreement and we paid the proper price. The hotel is away from Zurich, you have to ride a bus and a train for the town and you need about 45-60 minutes. Uncomfortable pillows and matresses. Too many flies at the restaurant
Value for money, nice breakfast. pillows are too soft.
The hotel was clean, the staff was very helpful, and the room was very quiet and comfortable.
Location close to highway but still away enough to avoid noise, free parking, fair price. After 11pm, there is nobody at the lobby desk ...not clear to me what happen if you arrive that late for chek-in ?
The breakfast is good. The baby cot we requested wasn't setup as the reception had overlooked it. But it was setup after we checked in to our rooms
Cleaness Experienced young front desk lady. I was originally billed more than stated by Hotels.com confirmation. Had to go back later to get corrested. Why I got back to USA, found I was charged twice.
Directions were provided by the hotel and made it very easy to find. It was a good location and very well maintained inside. The restaurant and breakfast were very good.
food ok not great. parking ok mosquito big problem!! curtains do not function well. no air conditioning very bad. curtains were bad as light came in. no offer of help with luggafe. directions were not correct and very bad. this answeer box is not big enough so I think the 1st part is lost.