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Proximity to city centre and odysey arena where we were attending an event.
Convenience of location Paying heavily to park
Staff and food Room could have been cleaner
Close to the City Centre ,Lovely views and relaxed setting in bar The only thing I disliked was the price of parking, Very Excessive
The Staff were helpful but obviously frustrated breakfast was chaos and it took 30 mins to organise paying for parking in an alternative garage
The beds are so comfortable. Bar is lovely. Room was a bit cold, fault with air conditioning.
The staff were fantastic especially John at the desk who dealt with our bags and got us a taxi, wonderful people you have working at the belfast hilton, hope to be back again soon
Excellent value. Great breakfast. Nice views over Belfast. Hotel now 10 years old. Maintenance not given priority - damaged bathroom door, difficult bath/shower tap. Room 309.
Its location - very convenient to the local shops, restaurants and bars.
Nice decor comfortable room friendly staff Additional cost for wi fi etc,
Near to city centre with all its attractions-Helpful and friendly staff-Excellent value.
Very expensive with very limited amenities. The hotel kitchen closes early. SUPER Uncomfortable bed. The room was comparable to a dorm room in college. I requested a quiet room and was placed on the first floor. There is a dj playing loud music in the bar until 1am or so and I was able to hear every word of each song played. My breakfast in the morning wasn't even included and was pricey. I would not recommend or ever go back.
great location just at the back of St Ann's Cathedral. Lots of beautiful restaurants in the area. Only a 10 minute walk into Victoria Square. Room was immaculately clean and the bathroom was very well designed. Free parking was a real bonus! Will definitely be back!
brand new hotel, clean and fresh.
Parking, food, cleanliness, staff Poor views - one of the rooms looked on to huge pipes and was noisy - also that room was cold and should have been heated as it was an accessibility room.
The location of the hotel 11am check out. Please that extra hour means so much especially driving back to Fermanagh
Food very good and free secure car parking is excellent touch. This is our second stay in 7 weeks and will not be our last. My daughter and partner has also stayed here recently They range of draught beers is limited no Smithwicks or McArdles ale
Staff were so helpful and efficent Tea/coffee facility in room
First impression was that hotel was lovely- welcoming. Food was tasty. Throw on bottom of bed was extremely dirty and waited 4 hours to get it changed. Lumpy pillows felt like sleeping on the floor. No hadwash in dispenser in bathroom. Steak too bloody , wasnt asked how I wanted it cooked. Young kids on rugby tour running around corirdors shouting and banging doors- no apology when I complained!!! Felt more tired leaving hotel when the Belfast trip was a birthday surprise for my husband.
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
Amazing Room and service would highly recommend The selection of food in the great room
Everything, customer service brilliant, highly recommended. Nothing.
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
It was in the perfect location
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
Decore and the staff
Great location. The bed was excessively hard.
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
We liked the decor, comfort and the attitude of the staff
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
Friendly and helpful.
The staff at this hotel were excellent! The receptionist was friendly and efficient as was the girl running the breakfast service in the morning.
Large comfortable room and perfect city center location Would have preferred on site secure parking even at extra cost.
Staff were extremely helpful. B'fast with children free was very reasonable. None
Great location. Lovely rooms, bar and staff and service superb! Look no further for your stay in Belfast - book here! Absolutely none
very friendly staff made very wecome highly recommanded,only down fall is there is no customer carparking facilities which would highly recommand the hotel to put in place,fanatastic location,clean and great food and service,
Friendliness and helpfullness of the staff, meals within the hotel Room we were in must have been near a karaoke bar as there was some noise from that during the night
Within walking distance of shops in city centre. Staff helpful and efficient.Room clean & comfortable.Good choice for breakfast. Directions given for overnight car parking.
The best thing is the location The heating system was not up to the expectation. I had to wait for a long time before the room is warm enough, and even then, I did not feel that the room was warm enough. The room was not as spacious as the photos in the website.
Centrally situated and ideal for Shopping and night life. It is a short walk to the Oddyssey and the museum. No Complaints of any description
The breakfast was the best with a really huge selection of food to choose from. Couldn't fault the room what so ever and was very clean. I had to leave!
hotel was freezing cold, the food at the wedding reception was non existent, (not sure whether that was at hotels expense or wedding party) the food that was served was cold, i had stomach problems following day.
I love staying in this hotel on this occasion I mixed up our departure date and the staff were really understanding and allowed us to retain our room for the extra night.I particularily love the whole atmosphere at this hotel and it is always my hotel of choice when visiting Belfast. Nothing we did not like.
very relaxing hotel friendly staff and right in the heart of Belfast
It's city centre location is excellent and having a very good restaurant on site with late night entertainment really made the night worthwhile.
everything was first class,from friendliness of staff to the quality of the room and the food. the price was a bit steep, I probably could have got somewhere equally as nice in Belfast for cheaper.
Very luxurious hotel in the centre of Belfast Paid my bill on checking out and was asked had I used anything in mini bar,which I replied no,we never do.On checking my credit card account I was charged £9.50 on a seperate transaction I phoned the hotel and was informed the charge was for three packets of nuts and a bottle of water from the mini bar.I was told it must have been a mistake and apologized for the error.A refund was to be made to my card. Careless mistake by someone but I was not pleased.
Piece & quiate.
Everything from the food, the staff and room service. N/A
bed very comfy and quiet and its central position. the reception was very dark and uninviting, it wasnt suitable to sit and relax in.
This hotel needs serious renovation. The price did not match the quality by a long shot. The hotel needs to improve it's customer service.