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The location is perfect !!! Also the comfort is at the expected level :-))) ! The price for the breakfast is outrageous !!! 25 eur is too much since we had to pay also for our kids ( 9 and 12 years old !!!!! ) .
The hotel was well located, staff were attentive and helpful and the Riva restaurant provided a pleasant setting for an evening meal, albeit it should be marketted better to attract more guests to eat there. It was difficult to get a drink on the terrace!
location The standard of the room was not good. The room smelled damp during our entire stay (2 nights) and the bath tub / shower was dirty upon arrival. The "double" bed I booked was in fact 2 single beds which divided in the night middle leaving a huge gap in the middle. Given that we only had one "double" duvet this was neither comfortable or practical. The balcony light flickered the entire night until we found the switch to turn it off. The room rate I got from Booking.com was good (130 Euro per night) but upon arrival I was immediately asked if I wanted an upgrade to a lake facing room for 75 Euro per night. Which I refused as it was dark anyway. I have stayed at Hilton before but would think twice about booking a Hilton again.
An excellent hotel in a lovely town. ( we go in winter time)
We like food but it could be changed time to time. We didn't like that serve priority was given the Arabs.
The room was large and very comfortable, with modern ,new furnishings....also the breakfast was good,and the position on The Lake. the hotel had no bikes to hire for guests, and had trouble finding a company that would rent them to us, when we walked into the town nearby we found one from asking the tourist information, and it was right in the center.....!
I booked the hotel from booking.com website but in hotel we paid 150 Euro more for kid . I had written two kids in comment section. and they had not any response.
Great views of the lake. Excellent restaurant with modern French cuisine. Choose an executive room if you can. The free access spa area is too small for the size of the hotel, therefore a little too crowded
The location was great. In front of lake Leman and next to the Alps. Best of both worlds.
Badly lit room with bad aspect and bad water pressure. Very heavy charge for internet. Had to walk outside in rain to get to restaurant.
Location was great right in the centre of the town and close to the lake A little "tired" could do with an overhaul and the car park was very difficult to find
Location! Walks on the lake front, many restaurants nearby, beautiful location. Lovely breakfast room and food. Difficulty in finding the parking!
very good location, nice rooms, very clean no internet connection during my stay
Nice staff, good breakfast, central location
It was qiet specially at night The air conditioning was not working in any of the 3 rooms and we arrived tired and thirsty. My mother has a few medical conditions and there was not water or air conditioning the first night. We phoned reception but no one answered. The 2nd night my mother was given a fan.
Friendly staff, excellent position, quite cheap
THe hotel is good value, and close to Switzerland. We stayed 2 nights with 2 children in the "family room". However, the room is extremely small with no option but to go to bed at the same time as the children...
The staff were really friendly and were very helpful over arranging for my late arrival. Clearer sign posting to the car park would be useful - I had stayed there before so knew how to get in, but new patrons might find it difficult to find.
Breakfast small and cramped room.
location in the center of Evian near the springs and on the pedestrian area it could be useful the frige or minibar in the room (specially in summer time) Early in the morning ( from 6.00) very noisy, inspite of the pedestrian area. Services cars stoped in front of the hotel
Hotel is beautiful and the view is amazing. Staff do not speak english, problems with accepting credit cards. Staff make too many mistakes and treat you like you owe them!!!!! Not the attitute of 5 star hotel at all.
Exceptional site, wonderful landscape, refined services excellent cuisine specially restaurant Edouard VII. Too expensive for middle class people who appreciates this kind of hotels.Ma
This is a very beautiful hotel with a great view on the lake. There was too much noise around the hotel during the day, from lawn mowers, etc., This is not what you like and expect from a hotel in the hills. Children can stay free in this hotel, and there are many families with many children. Therefore the hotel is hardly suitable for adult couples who wish to spend a romantic weekend.In fact, adult couples pay relatively much to compensate for the free stay of all these children. I would recommend this hotel only for families with children.
The feeling of luxury and the friendliness and helpfulness of the staff One of the 3 restaurants the Verandah was extremely disappointing for an evening meal. The food was basic and unappetising and the ambience was more like a zoo canteen than the restaurant in a 5* hotel.
The hotel style & location Breakfast
Park, garden and Swimming pool. The hours of meals should be more extended and the selection of food at bar could be wider. On Sunday the Gastronomic restaurant should be open.
Peaceful! Superb view; Charming; Very clean; Acceuil des propriétaires très chaleureux. Very good meals - Sélection d'aliments et de menus régionaux. Room available at arrival; stationnement disponible; Sentiers pédestres. need to eat on site - as quite isolated - but that is what we wanted.
The hotel crew is fantastic, very pleasant people. Family and friendly feeling. I really enjoyd it - and I really enjoyd the food. Clear rooms, nice swimming pool. I can recommend it.
One of our best stays in a two-month tour of Italy and France. The location is stunning, the hotel a great value, and the staff seems like old friends now. We were there almost a week, with demi-pension (two meals/day). The food was excellent. For a budget (2-star) hotel, this is one of the best we've ever experienced. Much better than we had in Paris for 2.5 times the price.
food, staff, room, location were all excellent. very french so it felt as if you were immersed in the country
Excellent stay but need kettle and cups etc in room.
The beutifull gardens and setting. Food and service was tirst class and the staff could not have been better. Will be returning next year
good atmosphere in the hotel, friendly staff the hotele is a bit outdated, maybe this is also the charm of the hotel
The room was a good size and well maintained. It has a lovely veranda, althought the view was of the tennis courts of the adjacent club. The restaurant is excellent, with 3 set menus at varying price as well as a la carte. The wine list was expensive, but no more than you would imagine from a high class restaurant. The staff in thre restaurant were very friendly and attentive. The room rates varied considerably when I booked - at the rate I paid this was reasonable value. I booked the hotel because I needed to be in the area the next day and we wanted a celebration dinner. The dinner lived up to expectation, but the hotel probably not. If I am in the region again, I would try a different hotel. The room was very noisy - the walls were paper thin and we could hear every conversation and clickof light switches. Also the bottle of water left in the room - without any accompaning note - cost 6 Euro. Beware of drinks in the bar - Gin and tonic = 12 Euro.
Hotel staff were excellent, all very pleasant and helpful. Gourmet dinner was superb although a little on the expensive side. Parking was a joy - free and within 5 metres of our room location. A charming hotel with lots of character. A pleasant change to the modern hotel chains. Although Free Wifi was available in Public Areas (a big plus); it would be nice to also have it in the room too.
Relaxing setting, fine views, excellent food and facilities. A well run hotel. Restaurant prices for dinner are inhibitive. Perhaps better choices for vegetarian
It's still retains its old classic furniture and smell. Some renovation is done to it. The staff are super super friendly, always smiling, willing to help, prices are also great. Going to it is also a scenic drive. It is built on its original natural way. The land has not been flattened out. Their breakfast is homemade and yummy. The lift is small. If you have a couple of bags or large bags you will need a couple of trips to get to your room.
A great place to go and go back to.
A very pleasant "old world" style of hotel. Nice gardens and an even nicer restaurant. Staying here is very civilized without going over the top. However, for some people the old fashion qualities may be a turn off. Having a small toilet separate from the bathroom and entered into directly from the bedroom was a negative point.
the layout of the hotel is magnificent. the gardens and the external spaces are very pleasant. the dinner was tasty, especially the "fillet de beuf" which was extraordinary. breakfast as well was wonderful with real french croissants. moreover they upgraded our room! to conclude, it was just a lovely getaway.
a full 10 points there was no wifi on the hotel premises, as indicated on booking.com - so i really had relax (there is a business center with free internet though)
Virtually everything about it was excellent. Really well run. The taller of the 2 head waiters was a bit grumpy. "Threw the toys out of the bath" when we requested a change of table! The other head waiter was really nice.
Nicely renovated, with friendly staff and lovely rooms. Although we only stayed one night, we intend to come back soon
It was very nice hotel with excellent service. Spa is very clean and with a big swimming pool. We appricated a lot that the children are welcome to this hotel. The breakfast was delicious! The price for massage is quite high!
I like the friendly service and hopsitality.The Casion was excellent
Superb location, with varied amenaties, very efficient and friendly staff. Ideally situated for Lake Leman and the town of Evian and plenty of activities to pursue in all weather conditions. The rooms were dated, but are being 100% refurbished later this year.
We loved everything about the hotel Ermitage. The staff were exceptional.
i like the staff of hotel nothing
excellent,excellent,excellent! perfect!! the room had new decoration smell
Courtesy of staff and clean room The comfort is really basic. won't recommend for a long stay
The desk man was very kind and the hotel environment was comfortable. It could be nice if there were refrigerator.
Very helpful staff. Rates were extremely reasonable.My stay at this location was excellent. I found the staff helpful and the breakfast was wonderful. This was a very positive experience. We happened to drive in from a location which made it easy to find the hotel. Adfter we went into town we almost didn't make it back. I suggest a very detailed map for guests posted on the internet. It could have been a big problem if we came from Geneva.
Nothing. I didn't like anything except for the breakfast that was given to me complimentary for the inconvenience they caused me upon arrival. the location is industrial, in front of factories with nothing that you can walk to. room felt as if it was a mobile home.
the very nice and competent personnel perhaps a list of places to eat, especially on Sunday evenings when the restaurant next door is closed
It provides great accommodation for people traveling by car, it is safe, clean, close to Geneva and the staff are very friendly and helpful. Breakfast is good.
The location and the the rooms that looks like single bungalows The breakfast is too expensive
The guy at the reception really worked hard to make me feel welcome. Good access to Geneva and nearby highway grid. Room equipped with a kettle, like all other Kyriads. Shopping center within a 5 minute drive. Perfect if you travel by car. Big parking, but it gets crowded in the evening due to nearby restaurants. Not the best location if you're without a car. Toilet/shower pod looks and feels cheap like in a motorhome, spoiling an otherwise great facility.
Lovely warm and friendly staff with a generous hospitality which extended over our stay. Beautiful views and a room with facilities that meant it could be used as an apartment. The softest towels we have found in France!
The beautiful location. Lovely walks in the snow through the forest and a waterfall out side the hotel. Access to the hotel from Geneva Airport. Was a bit deserted in the town Bellevaux.
Everything, special the simpatie, and the surpresi at the Christimans night. Wonderful, thank you.
Nice neighbourhood, relaxing nature around. You have to have a dinner at the hotel. We had cheese fondue, and they also offered us a fantastic salad. This was a dinner I have never had before. Also you may walk further along the road between hotel houses, and reach a nice mountain river with small waterfalls etc. Most likely you will head its sound in the morning.
Excellent people very warm and kind The room was ok but the bed was small
We asked for a TWIN room but arrived to find a double bed. After nunerous requests it was changed at 10:30 pm five hours after we arrived
Closeness to centre of town. Good room size and views of the lake.
Location and gr8 view from the rooms
Proximity to lake, general ambience no
Excellent location , clean and modern rooms
The hotel is well situated close to the lake. The restaurant attached to it offers good food for the money.
Good location and the ferry terminal point is just a couple of hundred metres away. As some other reviews have said it is a little past its best and now needs some updating to be carried out.
to be along the lake
The balcony view of the lake A broken bedside table should have been replaced. The bathroom shower facilities were inadequate
The views of the lake and the cleanliness of the hotel was great.
great location, many possibilities for outdoor activities (tennis, swimming in lake & pool, jogging, walking on the lake shore), helpful staff, nice food
We were pleasantly surprised by how nice this hotel was. Its location on the beach was extremely pleasant and it had a superb adjoining restaurant. To be highly recommended. We hope to stay there again.
Swimming pool, lakeside restaurant
Nice rooms. Good value for money. Very friendly and helpful staff.
The location was superb and excellent for family visiting Geneva and want to see the most of Geneva city and country side. Beautiful view. The drive is awsome and the children loved to walk around the lake and landscape. It was a wonderful stay. Personnel dont speak much english but you can sort that out. The rooms are quite small so if you plan to stay, make sure you have enough space for everyone.
Staff were excellent, breakfast choice, room design, location next to medieval village and relaxtion feel especially poolside Perhaps a bit on the expenisive side
Hotel was well laid out; Room was not huge, but nicely decorated, with pleasant bathroom; Proximity to Yvoire was good, far enough out not to be in tourist bustle, close enough for walk-in. Evening meal was relaxed experience, menu was good, food lived up to expectations. Breakfast was not extensive but was fine. Car parking good. No
Very nice hotel I would stay there again!
We were very impressed with the restaurant manager, Tierry, who looked after us so well during our stay and the food was excellent. The hotel is very conveniently placed for skiing and has a comfortable lounge area with views of the slopes.
Very clean and excellent location Could really have done with a fridge. One suplied at l'ours blanc. Breakfast should have been included in already expensive rate.
great staff, fantastic facilities. very warm summer nights, no fans to help keep the room cool.
Bed uncomfortable, pillows big, hard and not down or feather. Room not what we expected (very small,not what we call south facing except on balcony).
Front desk staff and owner could not have been more helpful, nice breakfast each morning (fresh apricots, fresh plums, eggs cooked to order, local cheeses, baked goods), beautiful location, owners have a yellow lab whom my child adored, room was rustic but very charming, clean, and nicely done, good bed, nice balcony for sitting and looking out. Internet service, while free, was spotty, so almost impossible to stay connected. Parking is tight (free but not enough available spaces for all guests). No air conditioning. Windows don't open in the two-story room, but the door to the balcony provided some relief. However, my son who slept upstairs with no opening windows or door, was very hot (in July), so we had to move his mattress downstairs on the second night.
Lovely hotel, short walk to main part of town. Staff were friendly and very forgiving of our not being able to speak the local language. The facilities were great and well maintained. The rooms were unbearably hot in the afternoon however we were experiencing a bit of a heat wave. The inside pool temp was too cold (the outside pool was lovely though). We were not able to take advantage of the great onsite restaurant as they didn't open until 7:30pm which was too late for our toddler.
Convenient, nice rooms, great breakfasts.
Excellent staff and facilities. Well located for the bus stops and easy walk to town and the nearest telecabin. Would definitely stay there again. The beds were a bit small.
A well run, friendly and relaxed hotel with good amenities and fantastic setting. Madame Directrice was a little unfriendly when we pointed out that they had charged us for too many breakfasts.
Everything was well run and all of the staff were very pleasant and helpful.
Hotel owner was the friendliest ever - he was so nice! Lovely outdoor pool, lovely view from room and breakfast room. Very friendly hotel - will definitely return and recommend to friends
The attention to detail, especially to the children
Nice interior design. Friendly staff. No
Very Friendly personal in Reception. Easy-free parking. restaurants around. Easy access from highways. public transport for Geneve not easy to use and after 22.00 hours from Geneve only by taxi! Annemasse town is for eat & sleep. all action is in Geneve!
Nice concierge, hotel parking place free of charge No air condition
friendliness fairness and cleaness was a bit far from Geneva
Larger rooms compared to most hotels in Geneva. Staff were very nice and helpful. A lamp or other lighting is need on desks in hotel rooms.
Very nice and helpful staff (or the owner?) who gave us a city map of Geneva and show us the way to the down town of the city (which was only 15 minutes' drive), extremely clean and spaciously room and bathroom, good and free parking
The hotel was much easier to access then expected, even if it is located a bit outside of Geneva city, in a nice rural area. People working for the hotel were of a great help and very welcoming. We were nicely impressed by the cleanliness of the hotel. That was a pleasure to stay there.
Location for where I wanted. Sixe of rooms is better than average and the staff more helpful, definately a hotel i would recommend
comfort, good parking, good internet, all information about hotel in rooms available
It is a nice and clean hotel about 15 minutes by car to Geneva city center, It is a nice budget option and has free parking. The staff is very friendly. There is a computer in the lobby with free internet access. They do not allow you to bring anything to eat and drink in your room appart from these you buy from them