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Clean room, prompt room service
Clean the man washrooms more often
Great location Poor lighting in bathroom Staff unhelpful in resolving various room and facility related issues. In particular, after twice complaining about excessively noisy hotel guest, front desk agent said "Ooh, I hate when that happens."
Staff was awesome! Malls all around
Nice clean modern hotel.
Good staff The bed was as hard as a rock, not what you would expect for a higher end hotel.
I liked that there were several restaurants in the hotel and next to the hotel. There is a walkway to the shopping mall. The swimming pool was in the building across the street.
Great location with a great view!!! Beautiful room with a large tv! A little pricey!
The staff was very friendly. The room was kept clean and the bed was super comfortable. The location was great too! Connected to Lincoln Square for business. Connected to Lucky Strike and the movies by sky bridge as well. Smack dab in the middle of the mall area. 2 blocks away from an LA fitness but also had its own fitness center if you didn't have an LA Fitness membership. Only down side was not being close (walking distance) to any grocery stores where you can buy bottles of water and other essentials. The hotel provided all that you needed if you asked for it, it was just much pricier. Other than that, enjoyed our stay very much!
The customer service on the way out was excellent. Christen was the best, her attitude was great and it felt genuine like she really cared if we enjoyed our stay. I did not like the overall cleanliness and would hope in the future attention to detail will be looked into by someone in charge.
Great location, excellent rooms No parking on the weekends, staff internally overcharged in the cafeteria, had to remind front desk of billing corrections. Not a good experience
Not much. Not worth the money. The elevator was broken and we wasted 2 hours of our vacation just waiting for elevators. It took us over an hour to find parking.
It's what you would expect of a Westin in a city. Clean, accommodating staff, decent breakfast and space to meet informally. It was an expensive night at $300+.
Store proximity to local shopping and dining.
Cozy , nice bed and nice staff They did not have a fridge and our food was ruined
Our trip was last minute so we chose this hotel because the price was great and the reviews were better; we were very impressed! Very clean, great food at the bar, staff was wonderful, amenities were ample. Overall, EXCELLENT value. I will stay again even if the price goes up substantially. The location means you either have to use the valet (which was great and fast) or park on the street, my truck was too big to go on the street so valet was our only option, I like more options. Bellevue is great, but if you need to be in Seattle, it's just a little further than is real convenient.
Very clean! Staff was super friendly & helpful!
Rooms were exceptional, well thought out, and everything was clean, and worked. I dont prefer valet to self park, generally.
The bed was very comfortable and the room was nice and clean. Staff was helpful and friendly. Room had a nice view. No hot tubs, sauna, or shuttles available. If I didn't get such a good deal thru booking.com it would've been too expensive for what it was. Also, the walls in the rooms seemed pretty thin as I could hear the girls in the room next to me talking most of the first night. None of these were a deal breaker and I wouldn't mind staying again in the future.
Room was nice an comfortable. I had 400$ in gift cards which I used at check in time an yet they still charged my CC for 580$ which screwed up my limit an caused us to cut short our stay.. they told me that was standard but how when I payed essentially what's as good as cash for 98% of my hotel fee..yet they chr get my card as if I hadn't paid a dime.. they should have only charged me the difference period. . it ruined my stay there an my wife as well..
Bed great room wonderful coffee shop did open early enough
Hotel was in good shape We were assessed a smoking fee charge. We have two children and have never smoked in our lives. The manager Dylan Griffin had a horrible attitude and did not resolve the issue. She needed to go find "evidence" and after two hours of waiting she found that no report was filed. Really poor poor management. Stay away.
Clean and large room. Nice location in Bellevue WA. The staff is correct and helpful.
Great location close to Bellevue Mall and the park. Near the freeway access too. Very dated. No fitness room. Continental breakfast was a few muffins and a little fruit. Free wifi did not work. Ethernet was on and off. Room showed some updating, like the new switches for bathroom fan, but still a lot of older things like a shower door that was stuck or the dated couches.