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The great service n friendly staff
Service, Freindly atmosphere, Food, Cleaniness. In fact we liked everything!
A good down to earth hotel None
Clean , friendly staff ,good breakfast Next door to noisy bar
Location, staff freindlyness and food that was tasty and value for money. We were above the bar which had live music that went on till 2am. No double glassing so any noise in the street was heard in the bedroom.
Both my wife and I were very impressed with the hotel, the staff were extremely helpful and could not do enough for you, they were, without exception, always friendly and ready to help. The room was superb and the whole hotel had an extremely comfortable atmosphere. Yelf's is a perfect example of how a hotel should be, where you are treated as people and not commodities
Nice room.car park good breakfast helpful reception Internet in public area only & poor Towels in room bleach in black spots & blood on one towel
The location is really good - handy for the ferry and not too far from the beach. My room looked out over the pier, which was really fantastic. I would definitely stay at the hotel again because of its location and price. There were two downsides for me. The shower head was too low to stand under and the matress wasn't very comfortable in one place, as it had a lump in it. However, as I only had a short stay in the hotel, this was not a big deal.
staff very good meals great car park hard to find it would be better if you pointed out union road was a narrow lane with a shop on the corner of the lnane
I liked the location, very central, and I also liked the quiet situation of my room with even a partial sea view. There was no shower in the bath, so I couldn't wash my hair. The TV didn't work, neither did the socket next to the kettle, which meant I had to put the kettle on the carpet.
Room was actually very pleasant. Fast and free wifi which was a bonus. Staff not very friendly, and were inconsistent in their approach to people. No explanation of where things were. No mini bar in room (apparently a suite but not convinced as the other 'suites' had names on and mine didn't) which was strange, but meant I had to order from Room Service meaning that a coke would've cost over £5! Room was stifling hot on arrival with no opening windows. Breakfast wasn't what I ordered. Very overpriced for what it was.
I enjoyed very much the spa and also the restaurant,room was good
The treatments that we had were excellant along with the leisure facilities. The size and layout of room 17 was very good. the breakfast was very nice. Not so much did not like, rather needs attention: the cleanliness of our room. We moved the coffee table to find that it had clearly not been moved for some time, therefore only hoovered around it, underneath it was filthy! Food crumbs! The skirting boards and furniture edges were rather dusty. Not great for a 4* hotel.
Very nice staff. Rooms are well equipped and everything works. Excellent restaurant.
Lovely location, friendly staff, good decor, very nice breakfast buffet. Excellent parking facilities starters were delicious and one of our main course was also delicous. Restaurant staff seemed very new and Insufficiently trained and always seemed very nervous. Food not cooked to my request, steak ordered medium rare, got medium is was over cooked. The menu had an excellent write up of the beef but it was very poor and did not live up to my expectations. Also we were not given dessert menus after 15 mins of waiting so we left. I feel that the chef on hearing my complaint would have offered an apology or sent an apology at least.
The restaurant staff. Nothing was too much for them There was no dress code in the restaurant. It would be nice if gentlemen avoided jeans at dinner
Excellent room and friendly staff. Restaurant was very good although very quiet when I stayed. The pool and spa were both closed.
Friendliness of staff. Quality of food. Quiet. v good bathroom and spa. Awful sound system in Brasserie. Over-reliance on one cd. Rather bland/dark decor throughout hotel.
Arelaxing annual experience with our grown up children for Xmas shoppinh on the I o W. excellent location There were several little things - 2 cyups and 1 saucer on tea tray for 2 days, 1 bath towel, broken door lock, evening meals average only etc etc. also residents could not get any spa treatment bookings.
The whole experience was brilliant
convenient to Town of Ryde Very basic - public areas very dated
It was very handy to the hovercraft and main street. The breakfast was quite basic English cooking/produce. The decor of the hotel was in need of a revamp.
Cleanliness, Homely, Excellent Breakfast, Convenient for Ferry and Hovercraft access - only a short walk. Room on the small side but adequate nevertheless.
We were given the garden room and it was very good for us - lounge, bedroom, bathroom No
Having a car park The room was cramped and had no central heating - it took most of the evening to warm the room sufficiently with the aid of the portable heater
Hotel room was very clean and staff were very friendly and informative. Cofee making kettel was very old and rusty. I think, it's right time for the hotel manaagement to get new kettels.
Breakfast and service was nice
There was plenty of room as I had single occupancy of a twin room The decor in the public areas was worn and faded.
Clean Hotel, room warm, plenty of choice for breakfast, friendly helpfull staff every thing to our liking
Good location All the listed amenities were present Worn-out furniture and decoration
Everyone was very friendly, the room and shower room was warm and clean. Just can't say enough good about them!! Only one......If I were pushed to find a fault, It would be the rubbish in the back garden, but that's a mute point as we were not there in the day time.