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Free Parking in secure lot Room was too small for two people, no closet, no wifi when I checked in, no phone to call desk clerk (who wasn't on site) about issues. No elevator ( I have a mobility problem). Clerk answered my complaints with an attitude. I would not stay here again.
Staff was friendly and the room was great. I will stay there again when I go to Santa Cruz I had trouble connecting to the internet.
The location and friendly service. Great experience. Will return in the future.
The kyoto room was beautiful. Secluded and peaceful no foot traffic ever passes by room. My wife enjoyed a nice bath in the spa tub. Mandy was a terrific host who was very knowledgeable and kind. The breakfast was a wonderful treat. We will return we enjoyed our stay. gardners showed way to early disrupted our privacy, wood on sides of bed makes it hard to climb into bed wood at rear of bed ok. To make room complete japanese theme they should offer kimono robes, just a thought. We had a great time and enjoyed our stay.
Lovely stay ❤️
THe hotel was over-priced. There is no mention on the web page that the hotel is unattended both during the day and in the evening. I would never have stayed in the hotel if I was aware that a hotel charging excessive rates had no reception.
Friendly staff, home baked cookies, clean room with fireplace, DVD player, Eco-green, close to downtown and beach. They called ahead with instructions in case of late check-in after 8pm. Attendant picked up call after hours and offered assistance, overall great service. "Patio", which is a little table and chairs in the walkway in front of each room, and a bigger lounge area in the courtyard with fire pit was nice. Windows didn't lock. That was uncomfortable given proximity to downtown and SCs many shady characters roaming it, but the building itself is locked with keyed entry. Some wear and tear to the room, like a few large scuffs on the walls and cleaning wear marks on bath furnishings.. Cute and clean place but inside room and outside building just wasn't as polished as it appears in booking pictures. Easy fixes the hotel should invest in to polish it up for their price range. Limited parking, but parking spots become available at dinner time.
Very pleasant, privacy, quite, nice staff
After spending a few days in a tradional style hotel, it was so nice to stay at a B&B. The boutique atmosphere makes you feel right at home. As soon as we arrived there was a social hour where couples were enjoying wine and cheese and a glass of wine on one of the shaded decks. We checked in and were immediately offered homemade cookies. The staff was very friendly, the room we stayed in had character and was exceptionally clean. My daughter was exhausted from all the traveling and whenever she walked into the bathroom and saw a rubber duck on the edge of the tub, she seemed at peace. I ran her a bath and she played with the duck and went to bed. Our only regret was that we only stayed one night. The skylight over the bed lit up the room too early in the morning. They really need to find a way to block out the light. Also, we needed to use the pullout couch, and it was very uncomfortable. Saying that, we would most likely find a different room within the B&B, as we really enjoyed or stay. They did an exceptional job creating a cozy ambiance. It reinforced that we should always book B&B's when traveling.
Great stay! Very quaint and relaxing. Breakfast was wonderful and cookies were awesome. Staff was helpful and accomodating. Would stay again.
I like the place because it it not crowded knowing it has only limited rooms. The staff leaves at 8pm making the stay more private. The place was fabulous for the price. Greatly renovated. the room was a little small but it was very clean and have used more expensive items rather that cheap beadding in other hotals. Bathroom was with jetted tub which is another plus and room is very clean. So far, everything is perfect including the hearty breakfast. Only problem is room is a little cramped but it did not affect me anyway because it was still overall very good.
The hotel was in an ideal situation and provided first class facilities for a small bed and breakfast type hotel
Great location, super clean and friendly View was a little less than expected from our room
room excellent the breakfast was mediocre to say the least
Beautiful building, superb location, great staff, excellent breakfast, the most comfortable bed I've ever slept in
We were upgraded to a nicer room; the bathroom was very luxurious and the restaurant recommendation was spot-on.
The Inn was beautiful and the staff made sure to make you feel very comfortable.
Nice hotel $25 extra a day for a child, when you are already paying $200+ a day is not nice
atmosphere and comfort at the inn - nice decor scrummy cookies breakfast could be improved
This is a beautiful renovated house very close to the Santa Cruz Municipal Wharf and the beach. Everything is so nicely decorated, the furniture is beautiful, the bathroom is all marble. Breakfast is very good and for free. It was an excellent stay and we would have definitely stayed longer if we hadn't already planned our trip.