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We made the reservation for two queen beds but when we got there they said they had us in a single king. We had to get a roll away for my kid. Theyou were all booked an we couldn't change rooms. There was something wrong when the Web page made the reservation.
It was great The gps doesn't take you right to it, it marks it on the freeway but that's a minor issue.
Location is good. Rooms haven't been updated ever - not even the bedding. We had bed bugs in our room. Complimentary breakfast is supposed to start at 6 but restaurant was still closed at 6:10.
In our weekend stay, we received no maid service to change towels, make bed, vacuum. The carpet had several large wet spots. The television reception was poor. The room was very out dated with its decor from bedding to lamp fixtures. The toilet worked really hard to flush and the lighting was poor. Wish we hadn't stayed there. Not even worth what we paid. Think twice before booking here.
The hotel was a little outdated, but the room was huge and very comfortable. We really enjoyed relaxing in the hot tub to warm up after rafting the cold Deschutes. The staff was very helpful and friendly. And we liked the location. The complimentary breakfast wasn't great. All of the hot food was cold, so we went somewhere else for breakfast. But the room was such a great value, we didn't really mind.
Location and relatively low price. Bedding was long in the tooth, and carpet not clean
Nice outdoor pool, convienant location and on-site lounge. Not the cleanest rooms but would be great with kids.
Pool & spas & saunas & steam room were the best!! The breakfast brunch could be a little better. Need Real fresh juice & fresh fruits. Added tea selections & bacon to go with the sausage's.
This hotel is way over priced. I spent 144.00 per night for a outdated room. Also when trying to sleep you hear kids running in the halls and when I told the front desk. They said we cant stop the kids from running and I said no but you could relocate my room. No one followed up nor did a thing about it. I did get a 44.00 discount when I checked out but considering everything I would not stay there again. They also only gave us one room key because they were short. Just like another customer complained about
I liked that it was conveniently located and no road noise. Breakfast is provided, but runs out of food quickly and doesn't get replenished in a timely manner. There doesn't seem to be any sort of housekeeping checklist. Found a dog turd under my bed, lampshades askew, missing lightbulbs, items from previous guests left behind in room, 1.5 pillows per person for a king size bed, had to wait at front desk for a breakfast voucher for 15 minutes, free breakfast was down to a handful of potatoes and some cold cereal by 8:45am and didn't see it get replenished for 30 minutes after I arrived, parking lot icy and dangerous, old square televisions, door between rooms splintered and not secure, lights in toilet room didn't work, very dark room even during the day.
Large suite for the price and the indoor pool open until 2300. The entire suite that we stayed in had not been updated in the last 30 years. Old carpet and upholstery on the furniture. The toilet looked like a tiny spaceship, and the tv was a big cube that was on a cart that rolled around the suite as far as the cables would allow. The continental breakfast was terrible, we got there with an hour before it closed, and had to wait for more plates, and there were only scraps left. No eggs, some small hard bits that used to be sausage, no potatoes, the bread was stale, juice was empty, etc. I won't be staying here again.
The location was great. Easy access to freeways and near a lot of different activities. Also close to gas stations and places to eat. The staff was rude. My boyfriend and I drove to Bend from California to visit a friend. We arrived in Bend around 3am. When I walked up to the front desk to check in the guy at the desk acted like I was inconveniencing him. When I went to check in he told me our room was canceled. This was extremely upsetting because it was 3am and we were very tired and wanted to sleep. I just think it is very strange that no one bothered to call me to tell us our room was canceled. When I initially booked the room I got a confirmation email and received no further correspondence. The man at the front desk continued to repeat: "You should have called to let me know you were checking in late." Okay, fine, I get it. However, it was 3am and I didn't need to be hassled.
Great view. Nice staff. Rooms are clean. Property could definitely use some updating though.
Loud construction noise in the morning ruined our stay.
Staff was friendly, room was very clean. We were able to check in at 2 am and still get great customer service and a great room. Hotel was an overall great stay. Nothing negative to say expect for having a room next to the pool and hearing small children play in the pool at 8 am
Pool Horrible breakfast Loud maintenance trucks
the wind goes down the chimney and your room becomes filled with smoke... not very romantic
Getting a room facing the river was really nice. You had a feeling of being someplace special. Breakfast was also good and had a lot to offer.
It seemed to all be in place there was a lovely room with great view, restaurant was fun, staff where always there to help with anything of need. We would definitely recommend and stay there again.
Staff was very friendly. Bathroom in room was nice and clean. All noises outside the room; room service, people, cars, could be heard like it was inside your room in the morning.. Sleeping in is impossible
Nice free Breakfast buffet in convenient location Heating system in room didn't perform well
Being on the river. Bed. Convenient location. Nice bar with good food. On the pricey side. Wait staff seemed quite stressed and not forthcoming with assistance.
Location The facility was a little dated, although inside the rooms had been remodeled.
Clean rooms, river view from patio, nice bathroom, indoor pool, free internet and 6 port charger with USB on table. No free breakfast and breakfast was expensive at Currents. Staff should have informed us that there is construction going on across the river. I guess they are putting in foundation for new building.
Mini refrigerator,micro,coffee maker in room. Good coffee and waffles at breakfast Room was next to a stairwell where smokers constantly puffed smoke into our room. Add oat meal to breakfast
the rooms were clean and comfortable this is our third visit and found the service lacking. It took two hous to get a bulb for the room and that's only after we went to the desk. No coffee in the morning (7am) only cereal, old muffins for food. Very disappointed on this trip
Your site will not let me score the hotel properly
There were two good things about this place. The guy working the front counter when we checked in on Feb 5 (2016) was very nice and helpful. The other thing is the biscuits and gravy in the continental breakfast were pretty good. There were quite a few things we didn't like. We were told all the rooms in the hotel were non-smoking, but ours stunk badly of cigarette smoke. Tried calling the front desk to let them know, but the phone was inoperative. The carpets were filthy and stained. One bed made a large clanking sound anytime you sat on it or rolled over while laying on it. Out of the four clean towels provided, one had a large grease stain and one had, what looked like, FECES on it. When I brought the fecal towel to the attention of the front desk lady on the morning of Feb 7th (2016), she responded with, "what do you want me to do!" In other words she was very rude. I recommend staying away from this motel. I've stayed here several times over the past few years and it has been getting progressively worse.
They serve a decent breakfast; gravy and biscuits every day, fresh cooked waffles, cereals,yogurt, boiled eggs, fruit, great coffee. And most of the staff was great. One of the staff was a snot nosed brat that was not helpful at all. WiFi was hit or miss. If you can find the Sugar Loaf on Kayak it's a great deal.
We didn't have bath towels in our room, so I went to the front desk to ask for two. I was told they were still in the laundry room, so another staff member went to go get them for me. She said she'd deliver them to my room, which was great, but she came back with a few pool towels and said they didn't have any bath towels available. I would have liked to be told that I could check back in the morning at the front desk for bath towels -- pool towels are not absorbent, let alone, super tiny. It just seemed a little weird. Also, the pool was open until 10pm, but there are no lights on either around the pool or in the pool. We went at around 9:30 and decided it was too creepy to swim.
Room stunk like dog do do and wet hair from same. Light bulbs burned out. Told front desk without any action. Police took down armed persons right outside our door. Got sick from eating hard boiled eggs from the breakfast buffet. Used to be good but not anymore..
The breakfast was good. The normal rates are over priced for the age of the facility; but when you can book through an internet booking site, the prices are more in line with what the rooms are worth.
Pool, breakfast, friendly manager. Dirty carpets in room.
Seemed newly remodeled and breakfast was alright
Just off highway 97, convenient. Wi-Fi internet too slow, gave up trying to check. Hard boiled eggs on ice-too cold, would prefer scrambled eggs and bacon.
Friendly staff, clean rooms Internet didn't work in my room even though the offer high speed internet.