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Nice romantic interior, very clean, good breakfast Not very friendly at reception, lots of light in the room, not able to shield with curtains...
Great staff. After I checked out, I left my passport in the front desk. The guy in the front desk was nice enough to run after me and give me my passport. Also, great price for a beach front hotel.
The location and the view were excellent.
Every employee was approachable, helpful and friendly. They gave excellent recommendations on sites and restaurants. Definitely gave the personal touch. I would highly recommend the hotel and would definitely stay again. We were celebrating our 20th wedding anniversary and were fortunate enough to receive an ocean view room; it was romantic and perfect. Hotel rooms are clean, very well maintained; our room looked freshly painted. Location is great; short walk to old town along a scenic sea wall. nothing; it was top notch.
Fantastic view from balcony, great location, lovely town.
Great relaxing hotel with fantastic views over the bay.
Good spot. Perfect location. Overpriced breakfast. Better to breakfast outside the hotel, cheaper and with more quality. Also a little bit noisy.
The location is perfect, just in the center. The noise of the doors. The lift as well as the doors of other rooms do a lot of noise when closing. Is an actual issue for the weekends as everybody has very different schedules and that makes all the nights very difficult (almost impossible) to rest!
Great location, friendly staff, very comfortable!
We absolutely loved our stay!
The rooms were spacious and very well fitted out. It was very close to the beach and an underground car park which we used for 3 days, though parking generally is expensive. All the reception staff were extremely helpfull and all spoke excellent english.
Good location, clean, room on the small side. Expensive breakfast.
The staff were very friendly and the room was clean Our bed was very small..!! I think they put it there because the room was also very small. Don't believe that every room is as big as the picture you see at the website!
location, adequate facilities clean,good bathroom tiny room, awfully hard bed, no spare pillows
Excellent accueil = 2 étoiles en france
Friendly, helpfull staff. Comfortable rooms. Lack of residents lounge
We received excellent assistance from the hotel staff, in particular Michael,during the one day strike in Spain on September 29. Our first room was so small that we had nowhere to put our luggage. On complaining, we were moved to a larger room, but this reeked of cigarette smoke, however the hotel was fully booked due to a U2 concert that night, so it was pointless to complain again.
could do with a lounge area
All the Reception staff were excellent and very friendly and generally very helpful. The location was very central.
close to city center .rooms small
There was no lounge
Good breakfast. Internet PC didn´t work. They said it will be repaired by tomorrow, but that sounded like the daily standard answer.
I was positively surprised about the interior of the hotel. Upon arrival you see a building that makes you want to turn around right away, very unattractive. But once inside it's very modern, very nice and spacious rooms with modern designed interior. Breakfast is excellent!
SPA is fine but a little bit small compared to other options around the place. The bathroom dorr is transparent glass, providing zero intimacy. Perfect for solo travellers but may be an issue in company.Location is a nit isolated, consider another location if you intend to go walking anywhere.
The hotel is clean and modern.The staff is helpfull and kind. It is a bit far away from city center
Efficient and friendly staff Parking is expensive
The bedding was lovely as were the beds...it does not have a lot of character...as it is a hotel for conferences..however for what it is especiaaly if you can get a deal...it can be a break from the hostel scene...a bit boring ...staff tolerated our lack of spanish well. The location is up the hill a bit..so be prepared to walk to the action or figure out the buses both are easy to do...
We really liked this hotel. The rooms are spacious and provide lots of amenities. I felt we got great value for a great room. I would highly recommend this hotel to others No.
beautiful hotel, pool closed because it was out of season
Easy parking .quiet end of town.walking distance to beach. Room smelled of smoke.very poor view [ facing a cliff ].
the room temperature was 24 degrees and i couldn't sleep during the first night - when i asked for the air con to be turned on i was advised it was winter and the system was shut down - they could not offer any solution until i suggested they get me a portable a/c unit or a fan for the room or i would depart for another hotel- eventually a fan was produced and when the porter brought it to my room and turned it on it felt like a year's deposit of dirt gathered on the fan blew all over my bedroom- this is totally unacceptable for a hotel boasting a high category and charging high prices- no compensation whatsoever was offered-
The hotel is located right on the water and we lucked out with a corner balcony so we had an absolutely unbelievable view-- it was breathtaking. This hotels is so charming and romantic with a great location. I hope we can go back again sometime!!
Absolutely wonderful location in a great city. Comfortable room but a little cramped for a long stay.
location and service room was rather small
Location. came to the bar downstairs for the tea. Young barmen was very rude.and did not speak English.at all. This is international hotel.
location was great...staff was very friendly...facilities were attractive and comfortable. It was a very relaxing and enjoyable stay.
Very good and friendly staff; good location. Room decor was a bit jaded and carpet was stained.
The hotel was well located, comfortable, had very helpful staff and good food. Nothing.
Excellent location. Excellent value for money, compared with some very average 3 star hotels nearby. Nice atmosphere. Staff spoke English as well as Spanish and Ueschera. Nice room. Staff very helpful and polite. This is probably a very small/silly complaint but I think that when guests check out staff should ask them if they enjoyed their stay at the hotel. The ´goodbye' is just as important as the welcome. The cost of wi-fi and internet access was ridiculous. In 3-star hotels it is often provided free of charge. While I really liked the hotel, I thought the facilities and services were so expensive that I would probably stay in a 3-star hotel next time.
Great hotel wonderful location staff were fantastic.
I loved the idea of each room being dedicated to an actor, it made each room to be sthg special. The room was very clean, the hotel staff extremely helpful and friendly, superb breakfast, all in all a very pleasant experience, would definitely spend more nights there anytime in the future. It is a bit of a walk away from the Old Town (15 min on foot), on the other hand the bus stop is just outside the hotel entrance.
Lovely hotel with an original theme. Much recommended.
Clean, modern,stylish, large rooms smoking inside the hotel
awesome hotel, great variety at breakfast, loved the movie themed rooms, great lounge area for relaxing and free internet and wi-fi, would come back again! NA
Thematic hotel, decoration was very impressive. Rooms quite spacey, clean and comfortable. Toilette material (shampoos etc.) very good. Videotheque (movies) is comparabely poor. No warm food on breakfast. Bit far from the old city (ca. 30 minutes walk).
Excellent staff, great breakfast, WiFi, great bar, comfortable beds, modern design. The hotel will be better still when smoking is no longer permitted in the eating areas
Nothing in particular - very average modern hotel Should be a 3 star hotel
Staff extremely friendly and helpful. Rooms very comfortable and great bathroom. Good breakfast, free computer usage and free dvd service. Cute movie star theme. I recommend the hotel without reservation.
The location... Very quiet... The decor was wonderfully unique. The breakfast was good as well.
Very beautiful room and confortable None
price--given summer season. A bit difficult to find.
nice hotel and nice stuff it is expencive for what it offers
Comfortable, clean, great prices, easy access to San Sebastian by car, train or bus. Hotel staff was very helpful. Was perfect for our little getaway. Beds were comfortable and the room had a flat screen tv with cable.
We found the staff very helpful and friendly. We thought the restaurant prices a little expensive.
Very convenient to buses for San Sebastian. Good restaurant next door.
Quick to get to from the autoroute. Good stop off point if travelling through France to Spain.
5km far from Donostia,helpful and nice staff, huge room, free parking no air conditioning, soft pillows
This hotel has no aircon. It is impossible to sleep without the windows open, and then it is impossible to sleep because of the traffic noise from the nearby highway. Avoid this hotel in summer.
The beds of the triple room were big, good quality/price
Clean with plenty of free parking and close to main road. A bit of a walk to the station, but still good access to San Sebastian. Nextdoor cafe does a good breakfast at around. Also close (15min walk) to restaurant Martin Berasatgui While the room was OK, I felt we were given the worse one on the floor through booking on line
The location was really good. It was very near to the beach and was also a short walk to the old town (parte vieja). It was better staying outside the old town itself as that can get pretty noisy at night (although here it wasn't exactly quiet ... and I live in central London so am used to a fair amount of noise!). The pension was exceptionally clean, and the landlady was just lovely - very friendly and helpful (giving us maps, recommending places to go, etc., etc.). Our room was a little bit pokey, but it was absolutely fine, very clean and we had everything we needed. The pension only had a few other rooms (so is nice and small). We managed to catch sight of the other rooms one day as the cleaner was doing her rounds - they all seem OK and quite a few of them were roomier than ours.
The location was excellent and room well equipped. The room was very cramped and barely large enough for two.
Teresa, the manager, was extremely helpful. Outstanding service. NO
Pension Bikain is in a great location for a city sightseeing trip to San Sebastian. Rooms are not so big but there's no need to spend much time in it really. Teresa is very helpful.
the location was perfect! concha beach is located only 5 minutes walking distance! you can go anywhere by walk. and my room was very quite at night because it was located in the deepest spot. you can have an electric card key to access from the very outside door, it was convieince. this pension is recommandable! the one thing i didn't like was the drain problem in the shower booth.
the proximity to the downtown area, the staff who ran the pension were very accomodating and friendly
The location was perfect. San Sebastian is a very walkable city and we had no trouble getting to the beach, the old quarter, the bus depot or even Egia (for live music.) The proprietor was friendly and allowed us to borrow a laptop when we had trouble connecting to the wifi. The hotel is a little noisy, perhaps the first floor more so than others.
clean,friendly,good location booked with credit card on internet,receipt ok and thought that was it all paid for, was leaving very early last day, stopped by mgr, thought i was doing a runner!!! made to pay again on another card , as told must have signature ?? If I had not have turned up for booked nights, I am sure they would have taken cancellation fee on original card,so no difference !!
We loved this pension. The rooms were absolutely impeccable. The pension is run by an absolutely delightful woman named Theresa who was enthusiastic and helpful in every instance. It should be noted that Theresa speaks only Spanish and Basque and so a bit of Spanish is helpful. I would also note that room 7, while clean and l light as the rest is also very small.
We had problems finding our way with a car so we finally parked at a parking garage we thought was nearby and walked to Pension Bikain. Teresa drew a map of the one way streets to show us how to get there but it looked so confusing to us and we were so tired and grumpy at this point, she put on her sunglasses, declared herself a tourist and walked back to the garage with us to ride with us and direct us to the pension's nearby parking. She was very helpful with the sights and a delightful person. The small refrigerator under the nightstand was great to have. The location was wonderful - very close to the beach, etc. Directions given on booking.com
The location is good and the staff were very helpfull
Breakfast was not good. The coffe was cold.
good location,friendly helpful staff,good breakfast
The hotel staff was very helpful, they recommended a wonderful restaurant in the old part of town. Our rooms were ready when we arrived and they stored our luggage between the time we checked out and when we left to catch our train. Like most European hotels, there we stairs that couldn't be avoided.
good located small rooms, very loud, some employees don't speak any foreign language
We enjoyed the intimate nature of the lodging and the delicious croissants and fresh squeezed orange juice! We liked everything about it.
close to beach, clean and receptionists helpful expensive
Convienient and cost effective food for breakfast was welcome accomodation. The rooms were in need of fresh and younger decor!! beds are like boards to sleepp on!!
Hotel is situated next to bus station so very easy for connecting with the numerous services to other towns, is clean, spacious rooms and very helpful reception. Also has a decent bar for a late night drink. Breakfast is expensive (go to one of the nearby deli's) and it's a good 20 min walk to the Old Town, so not that central, depending on the purpose of your visit.
Very comfortable modern hotel. Spacious superior room with large kingsize bed. Nespresso machine on corridor with little pastries. Excellent breakfast buffet. Staff spoke english and were very helpful. Nice location on river - pleasant walk to centre.
we were put in a smoking room
The rooms are gorgeous and plenty big for European style hotels. The staff was very helpful and as a bonus they spoke many languages. I requested a king size bed when I first booked and got a room with two beds pushed together with individual sheeting (not conducive for snuggling). My shower door was only a half door so there was an ocean in the bathroom after we were finished. The last night we tried to sleep earlier so we could leave early the next day but it seemed there was a comedy club right above us until around 2 AM.
The rooms were clean. The furniture in the room was modern and updated. The flat screen T.V. was a plus. The individuals who worked at the reception did not seem friendly.
Friendly staff who spoke English and were helpful Room was too hot and cooling had finished for the season - had to change rooms
The central location
Good quality clean quiet room with a good king size bed, quality bedding and a good sized LCD tv. Smoky bar area at times (which is common in Spain).
The staff was helpful and friendly and whipped out a map to direct you immediately.
The hotel is right next to the bus stop, as I caught bus from Bilbao. The rooms are clean and fairly modern, the bed is huge! Very comfortable. Smoking is allowed in the bar, so the bar and foyer (right next to bar) stank of cigarettes. Not very good very as breakfast is not included, and it was quite pricey at 15 euro per person.
The efficiency of the cleaning staff, the cleanliness, the location. The wonderful supermarket and deli's nearby... Not having access to tea and coffee making facilities and the price of the breakfast....
clean rooms and good service
Excellant location. Friendly staff. Comfortable rooms.
The buffet breakfast was fabulous. Our room was lovely too. We stayed three nights instead of just two.
Very nicely appointed room to a high standard, very efficiently run hotel
The hotel is old, no free internet and far from the old city or the center. U can get a pizza shop behind the hotel with couple of resturents I did not like any thing
I liked the fact that the desk staff could speak English. It made it so much easier. They were also very helpful with my friend who became ill and had to find a doctor.
Room was absolutely beautiful, spacious and great facilities. Staff provided great service and were very helpful. The Hotel was a close walk to the beach and a nice, comfortable 30 min walk into the Old Town to visit the restaurants. As an alternative, the public transport was easy to use to and from the hotel to make it into town quicker if desired.
The room is very nice and comfortable. Parking is very expensive
staff v helpful & friendly; good breakfasts; use of swimming pool & gym perhaps relatively expensive, but it is San Sebastian
The room was quite big, hotel personnel was rather nice and polite, room was cleaned everyday, bus stop right behind the hotel Location is horrible, far from the beach and the city centre. It might be 1.2 km to the beach by straight line, but the road makes turns, so it takes at least 30 minutes of fast walking to reach the sea. In spite of being far from the centre the place is very noisy. The hotel occupies just one staircase in the building, thus there are not much facilities. No restaurant in the hotel just a bar which closes at 11 pm and since it is not a city centre it is hard to find a place to eat with english-speaking staff nearby. There is a strong smell of the cleaning agent in the rooms and corridors. To summarize the price is too high for what you actully get.
nothing special just a good hotel and easy acces to the city by bus none
not a lot. Although we booked and asked for a double room,we got a twin and had to change rooms after a night(staying 2 nights). Location is poor. city centre only reachable by bus or taxi. too far to walk. Parking costed 10 euro per day but the hotel should inform its guests before parking the parking the car, not after their stay! Breakfast is basic,although breakfast staff was nice.Rooms are dated and not worth 4 starts at all! price is definitely too high for services offered, NH hotel is situated better and looks a bit better.Go there instead I'd say,,,
Very comfortable and although not in the centre of town the public transport was very efficient and easy to use. They also had bicycles for hire.
Beautiful, peaceful hotel. Out of the centre, but only 6Euros in a taxi. Would definately recomend it and use it again
Very comfortable beds, modern design. The room was quite big with a balcony and good equipped. Very small parking - private hotel parking costs EUR 12/night. Hotel located next to a noisy street. WIFI extremely slow. Floor panels make it quite noisy. Poor breakfast. Almost no restaurants in the neighborhood (none with english speaking personnel).
Excellent hotel, friendly staff.
nice reception staff too far from the beach
The room itself was very comfortable, big, the hotel was very quiet even though it was on a main road. Very efficent bus service a the door.
We used the hotel as a stopover on our way to Portugal. The hotel is very easy to find and has a secured parking. Several restaurants etc. are within walking distance of the hotel. We had a room which could be joined together with the room next to it. This made our room somewhat less comfortable because our neighbours came back in the middle of the night and they were rather noisy.