Good location for what we wished to do. Easy access from motorway and rear rooms were free from traffic noise. Good value short stay hotel.
Clean, small, friendly employees, good breakfast, possibility to dinner, good price /quality ratio
easy to reach, just what you need smoking should be completely banned
Easy to find, comfortable bed, staff spoke English No hot water to shower with.
Nice people. Good for stay one night to visit Pink pop.
The Hotel was clean and well maintained, staff very friendly and helpful. Excellent Breakfast
location...just of the highway advertised free Wi-Fi internet but couldn't connect......hotel knew about problem but troubleshooting answer was to "just keep trying" hotel staff were understanding but just offered a free coffee instead..........it's odd that a hotel chain that size would let a problem go on like this.......we had to go next door to MacDonald's for connection........would recommend hotel if problem corrected
The staff (I actually only saw 2 people) were very friendly and helpful. The location was of easy access and in a quiet area (20 km from Maastricht, our destination). The bathroom was exceedingly cold (no heater!), we had to skip the shower. The smell of smoke and fried food was everywhere, even in the rooms. And they only had pillows with feathers, so a pillow without feathers for my allergic son had to be improvised with a rolled duvet in a pillowcase. But they did their best despite the scarcity of means!
Proximity, location. Limited parking spaces
Located very close to town centre.Hotel staff were friendly and helpful.Rooms comfortable.Good breakfast. We stayed at the weekend and had a room at the front of the hotel,noise from the road outside,both traffic and revellers,went on tll quite late.
the relatively low price it is a four starr hotel, but when you use the television set in the room at normal volume, the neigbor starts instantaneously to knock on your door due to too much noise in his/her (in this case: her) room; the floor of my room was skewed (different levels at different sides of the room); the room had no window, but only a balcony door with a rather small window in it; all by all not the level of comfort you would expect from a 4 starr hotel!
Nice staff Room rather basic
Staff very friendly and approachable. Breakfast service excellent. Lack of air conditioning was a problem. As was the location of the room on the first night (facing on to the main road). The temperature was very high and when the windows were opened the noise was incredibly loud. Although, it should be noted that when we requested a room change, this request was met.
location, everything we required very close by
Vey friendly staff - When I asked at the reception I they had toothpaste as I had forgotten mine, they unfortunately didn't have any (in a 4 star hotel ????), but the friendly barman/receptionist gave me a tube of his own to help me out. Breakfast was crowded, but very good The room wasn't just small as advertised, but very small The tv was also tiny - so small that it was difficult to see the programme. There was no shower curtain/glass and you could only shower by holding the showerhead as there was no wall fitting to hang it on. Overall, we didn't think that the hotel was deserving of a four star rating - At the most a low 3
The hotel was very convenient for a car show that we were attending. Unfortunately our stay in early July coincided with a heatwave and the lack of air-conditioning made it very difficult to get a good night's sleep, despite being loaned a fan for some of the time.
The place Valkenburg Bussy traffic in front
Quaint and comfortable
The location and staff were excellent. The breakfast was very nice including breads, meats cheese and cereals. There also was a cappucino machine which was a plus.
The cleanliness of our room was outstanding the size was very good too, We had a lovely friendly served breakfast in the morning, We hope to stay again.
Quiet, comfortable bed
The Hotel hosts were very friendly and helpful. I was welcomed upon arrival and whenever I encountered the hosts they were friendly, talkative and gave interesting information about the area. I had WiFi in my room so I was able to talk to my family at home via Skype.
The takes place in old traditional house. It is in the tourist town. Not far from city center and entertainments area. Everything was fair in that poky hotel. Some things need renovation
We had to leave early and the staff prepared a very good lunch package for us. No minibar in the room, and also the possibility to make coffee would have been nice, especially when you want to watch TV in bed :-)
The owners are very friendly and helpful in giving information about the city, about possibilities of walks, spa visit etc. The breakfast was a very good value (included in the price of room, which is nowadays quite exceptional) and the lady (owner) always very attentive. After one day you feel like visiting your good friends:) The only annoyance was a light, but continuous noise, which was probably coming from an electrical generator (my room must have been close to it). I did not even mention it at the reception, but next time i will ask to have a room further away.
Super clean, good value for money , kind staff and fantastic breakfast. The hotel only accept cash. (It is already mentioned in the room policy and was not a big deal for me)
Quiet, clean room
Nice clean room, comfortable bed.
The hotel is about 10 minute of walk away from the rail station It says that there is a telephone in the room, but you can't make any call or receive calls from outside...
Clean, efficient, easy access, central location, friendly Breakfast could be more varied and a cooked option, no bathroom plugs, no tea/coffee making facilities in rooms
Located in the middle of town,very clean and well furnished,friendly and helpful staff,excellent options for included breakfast,warm and cosy when we stayed for 2 nights in december 07.
Centeral location,clean and comfortable beds,excellent choice of breakfast,friendly staff.
Owner and staff were truly committed to providing excellent service. Location is fantastic. Rooms were a bit noisy, so if you have a chance request a top-floor room.
friendly staff, location
Staff were very accomodating to my late arrival
good service the beds are rather small
This hotel was very clean,the ovner were maried coppel.The woman was very hardworkig and was very friendly.De man was friendly but he was more tolking than working, there was one park place and nice garden The room was really small, we had about 50 cm aroud our bed, the bathroom was small and oldfasoin, there was a shour, toilet and sink only very narrow, only to wash your hands no more.The window of our room was above a smoking palce so we had in this no smoking hotel still smoke in our room (is not nice if you have asthma) the breakfast was raely minmal, very poor.
staff and cleanliness no
good price just where we wanted to go no evening meals offerd
Owner was very friendly and helpful. Made us scrambled eggs on our last morning. Rooms warm and fairly spacious. No tea making facilities. Long walk from Valkenberg centre - further than reviews indicated.
Not too far from train station or center of Valkenburg.Very hospitable and helpful owner run hotel.
Very service-minded and polite staff!
the friendliness of the landlord and landlady
The owner and his wife were wonderful. They stayed up late on Friday as part of our party got lost driving from Germany. They were very friendly and accomodating.
Kindness of the staff and the cleaning of the room. The owner(s) were very helpfull and the breakfast was great! The hotel itself is really cosy and the garden is wonderful. The fact that they have their own parking is very convienent (parking is a bit of a problem in Valkenburg). Very, very small room. Beds had to be tied together to be able to sleep together and the hotel is very noisy.
Location, friendly staff, comfortable, secure parking A bit noisy at times (Blinds and tables and chairs being dragged about at 07:00 and 23:00) No tea and coffee facilities in room. But overall we enjoyed our stay at Atlanta
staff were very helpfull,and freindly
The hotel is for sure not four star hotel, those four stars are only in the name. Rooms were small, hot, there is no AC.
Staff very friendly & helpful.Location very good.Very clean. Rooms on the small size,especially the bathrooms.Noise from the road was bad for rooms at the front of the hotel
We enjoyed the location and excellent service from the staff. Although the rooms were quite small, the common areas were delightful and spacious. The staff could not have been more helpful.
People were all friendly,and helpfull
Not comfortable, so noisy, the bed is not clean and offers two single mattress on a double bed (unbelievable!!!). expensive!
Staff were very helpful and willing to accomodate our needs.
Pleasant family atmosphere , friendly and helpful staff Size of shower / toilet room
liked the fact that it was a small hotel,well situated in the centre of valkenburg. Had to sleep with window open because small single rooms were very warm, therefore very little sleep because of the traffic.
convenient location and excellent breakfast. Room was comfortable. Carpets in corridors were not clean, room was a bit dusty. Ridiculous price for internet connection. The whole place apart from restaurant needs tidying up, and perhaps re-design.
swimming pool over priced for the quality of the room
This hotel was awesome. My family and I stayed in a family room that was pefect. It was close to downtown, the shopping, and the Christmas Markets. The staff is very friendly and most speak multiple languages. Breakfast Buffett was also good and worth the 12.5 pp. The restaraunt is very pricey.....plan to eat diner else where if you are looking for value.
the room we were upgraded to was excellent, the receptionist who delt with our complaint about the original room was excellent. the room we were given to begin with was way below standard and if we had had to stay in that room and not have the option of upgrading it would have turned a very good stay into a very bad one
Swimming pool/spa While in a non-smoking room, the corridor we had to use to get to our room stunk of cigerette/cigar smoke.
the spa and the swiming pool room to small, no internet conection, a bit rundown
The reception staff is helpful. There is no refrigerator and smoking smell in non-smoking room.
Really nothing Very applicable!!A misearable room,no services,old and weary towels,no tissues paper,no room service.Maybe can be considered as two star hotel!!!!
Location excellent None
Swimmingpool is very nice.Breakfest was excellent. Familyrooms for stay with children. Why did you not mention that slippers and bathrobe are obligatory and that you have to pay 12 € to rent it.Idem parking 5€ per night
nice clean room. Although at the front side you have traffic, it is well isolated. The breakfast is marvelous, well sorted. To bad I could stay one night only
location, food, price,comfort.
Service with a smile. Breakfast +++. Room was very clean and specious. Tea-coffee making facility n room was great. Very close to the station and shopping center. In short, excellent value for money. Nothing
Nice, quiet location, reasonable parking.
The staff were very friendly, the bed very comfortable and the breakfast was very good. I believe this hotel (like so many others) freshens the bed or room with a spray before guests arrive. It does make the room smell nice and fresh but it can be a problem if the guest has an allergy to sprays. So many hotels now do this, but for me it's a problem.
Good price, clean room, nicely located between the rail station the and center of Valkenburg (very easy 5 min walk), easy 15 min rail trip to Maastricht
The location of the hotel was ideal as it was near the train/bus station and the town center. The room was clean and there were 2 pillows per person. There was a good selection of channels on the tv in the room, including English channels. We liked being able to help ourselves to tea/coffee at breakfast. We were allowed to leave our suitcase with the hotel staff on our last day. This was very helpful as there were no luggage lockers at the station. The shower in our bathroom kept switching from dangerously hot to cold. The tv was tiny and difficult to watch. The corridors and our room looked old, and in places needed refurbishing. Beds were very soft and pillows quite hard. There was no mini-bar in the room and apparently no room service (except perhaps breakfast). No food or drinks from outside the hotel were allowed in the room. The breakfast was ok, but was quite limited (E.G. no croissants, pastries, not much fresh fruit). Also, my b/f really missed having ketchup with his scrambled eggs and bacon. The kettle in our room was good but they only give you a small kit with tea (2 bags) and coffee. After this, you have to pay 1 eur per kit. Overall opinion: price too high for quality.
Staff very helpful. Secure place to keep bicycles. Would recommend the hotel but not for more than two days, see below. Little storage space in the rooms, not a single shelf or draw for clothes storage. Although two non-smoking rooms were requested one smelled strongly of tobacco smoke so that the window had to be open at all times to make the atmosphere bearable. Food generally good but hot evening meal in the restaurant served on very cold plates
To dial the reception incase of an emergency you had to dial 9 or another number. I tried both for about 5 minutes but couldnt get thru to any one. The number should not be advertised as an emergency no cos if there is then somebody could be in desperate need of help but there is no one there to asssit
A good breakfast with plenty of choice Had to ask for tea & coffee for the room. Uncomfortable split beds.
just for the weekend overnight and excellent breakfast buffet a very nice hotel
Easy access from motorway. No airconditioning. Too much noise from motorway. Unattended water leak in bathroom.
the customer service of the hotel staff overall was very poor not very happy with their attitude especially the restaurant staff restaurant and bar
Coffee making facilities in the room would have been nice.
There was some refurbishing going on which made me wake up early. However, the staff treated this in a good manner afterwards.
Room was comfortable, restaurant open long hours, convenient and easy. It's not cheap, no free internet access, and not very personal, but it does what it does efficiently
The breakfast selection and quality of food were great. The bed was comfortable. Parking was free. Good value for money! The towels were kind of worn out. Internet was not free.
The quality of facilities, for example the bar and restaurant
Very good bedroom. Wide choice of food in restaurant, which was excellent quality and reasonably priced. No
the breakfast to much noise of the trains
The hotel was very quiet and relaxing and it was in a very peaceful and green village. There was no alarm clock in the room
It is in the center of the town , quite , clean , friendly , just as expected for my 2-3 days business trip.
breakfast was perfect and we slept very well no
The vicinity - near all amenities Needs updating
Staff were very friendly
centrally located but quiet area, very nice hotel entry way, lovely pool area and very friendly staff Rooms need a bit of updating as well as the beds needing new mattresses, hallways need to be leveled and new carpeting - could be a 3 star + if the owners would indeed put in the effort and money
Friendly staff. Clean adequate accomodation. Pretty location.
The room was nice and large and initially very clean, the bathroom spacious, friendly staff and a good breakfast. The room cleaning left a lot to be desired, it was only properly cleaned once during our 5 nights on the first day. After that the towels were changed but the room and bathroom were not cleaned even the bed was left unmade once. This really let the Hotel down which is a shame.
Friendly staff, central location Room tea facilities were not cleaned nor replenished.
the swimming pool and the ubication the girl receptionist
I have stayed for one night stop during my bussines trip
The hotel itselfs was nice and the environment. The room was very loudy and we could hear everythingh from other guests. The room was next to the door of the entrance and that made it very loudy when all the people were going in and out and up and down the stairs. We could hear everything form our neighbour, when my neighbour was sneezing it was just if he was lying next to me in my bed. This was a very bad experience.
It was quiet, close to events and the staff was very nice and they all spoke English. Small rooms but adequate for a two star hotel.
The hotel breakfast is very nice, and it is interesting to see all the guests together. The bathroom facilities in the room could be improved, such as the shower and the hairdryer.
I liked the rooms. Very good bed. Breakfast was excellant!. The rooms were a bit noisy, because of the wooden floors. But acceptable.
- breakfast ok Comfort Plus Room
Breakfast offering was of a good standard. Walls are paper thin and suffered noise pollution from the adjacent room, as their TV volume was excessively loud. Also plumbing poor, as you could hear water being run in other rooms.
Very friendly and helpful staff, clean room, the location in the middle of the nature make it a perfect place for hikers and bikers. Limited bar capabilities at night. Impossible to order some (cold) snacks, no champagne (we had a little thing to celebrate...). The double-room was nice and clean however too pricy, even with the Bookings.com reduction included.
Room & Hotel clean, Breakfast very nice, comprehensive & Plentifull see Bacon comment. Ample Parking, Staff very helpful, Good location. Staff could not cook Bacon correctly for Breakfast / White Fatty halfed cooked, streaky bacon needs to be cooked very well done & in return has more flavour, also keeping bacon Hot in a hot water bath makes it soggy. Room was Small in Expectations for the Standard of Room Booked.
Easy access and cheap. staff has poor performance.
breakfast en service oke the bed was only 1.30m that is too small for two persons, so we did not sleep well.
The hotel is very bad. No soap and shampoo in the shower and no track of hair-dryer in the bathroom. The staff is no kind and they have no competences in problem solving.
Suitable as a base for touring south east Holland or across the border into Germany Picturesque area. No evening meals available.
It is situated in the centre. It was rather noisy.
Excellent and helpful staff, good spoken English which was a bonus for non-Dutch speakers. Central location did make it noisy at weekends (from outside, not the hotel guests).
Location,the appartment new and big,the staff,. No internet.No telephone.Overpriced for such hotel.
Breakfast. The room's are nothing like the photo's shown on the NET.The room,s we were given were classed as doubles/twin to me all they were good enough for was over night stay, you could not realy unpack due to lack of wardrobe space, there was no where to sit but on the bed.
The helpful way the staff dealt with the overbooking problem and the quality of the (upgraded) rooms we were allocated on the second night. Yes. In spite of having received a booking confirmation at the time I booked, the hotel had no record when we arrived. The hotel was fully booked. However, the hotel staff provided us with immediate (complimentary) refreshments and set about trying to find us alternative rooms for the first night. This was in a newly rerfurbished hotel in Valkenburg. Although the rooms were clean, furniture was limited to beds and a single chair only. No TV or even simple wall pictures. One of the rooms did not even have a wardrobe or anywhere to hang clothes. This was only acceptable to us since there was nothing else available in Valkenburg on one of their busiest days of the year. I would like an explanation of how this problem could have occured.
clean, calm and relaxed nature of the hotel and facilities. Not being able to make a tea or coffee in the rooms.
Relaxing in the SPA, enjoying healthy food and visiting the village. Carpet on the floor. The room was clean but the terrace was dirty. Staff not always responding to the client's needs. Old fashion rooms and bed not really confortable.
It was very busy and could have used more staff on duty, some staff in the restaurant areas could be a bit friendlier, although others were very good. would be nice to also have hot water pool on the 'sauna' side
February is a quiet month in which you can enjoy all the water and heat in a very comfortable way. Themae 2000 is build on a beautiful spot, it supplies views and it is surrounded with some impressive big trees. The building is a great design and the sauna's are among the best in the lowlands! The system with a keycard for the door and a paper card with your roomnumber for the restaurant does not work. You have to take both into the spa. Apparently the staff is working on this problem. I hope they will develop or purchase a system with a wristband or a pin that opens your door and can be used in the restaurants and does not show your roomnumber. I don't get it why you have to get dressed when you want to be into the swimmingpool area.
A very comfortable hotel with a fantastic breakfast
Everything was wonderful, we enjoyed hanging out in our pool-bath robes. It was a very relaxing get-a-away. Staff was great. We will return
Love going to breakfast in a robe and not putting on real clothes the entire stay! Liked being able to use spa, robe and towel even after check out.
The Spa and hotel facilities all under one roof
Wonderful facilities, efficient staff and good food. We have been going to Thermae 2000 for 5 years and it has never disappointed. Much better than equivalent British spas.
it is a wellness hotel which means you relax and enjoy the tropical surroundings, warm water and spa treatments
Walking in the countryside. Sitting outside and relaxing at cafes. Visiting the coal mine museum
The Hotel Staff were very kind, and the day we left it was raining, and he took us to the train station. They were both very kind.
The hotel is in the heart of centre, everything very closeby. stuff seemed to be old, it probably deserve to be renovated
The location could not be better in the heart of town 2 mins from both xmas grottos the staff were very friendly and efficiant. Really enjoyed the continental breakfast
Good service Extra payment for parking place and local tax. Such things should be included in the price of the room.
Service, Staff, food etc
friendlliness and helpful staff.
Extremely friendly staff, absolutely superb breakfast, and so close to the train station. This place was really good, I would highly recommend.
The staff were very friendly and the quality of food was excellent. Initially we were given a room where the previous guests had smoked, but on request we were moved to a non-smoking room.
Clean, cosey hotel. Perfect for a walk around the Valkenburg centrum.
Breakfast, nice room and beds I had to shower very carefully, otherwise the bathroom would easily get wet.
breackfast very good, very friendly and attentive staff no, all was very good
-We had asked for a non-smoking room, but didn´t get it initially. After pleading they switched rooms and we got it. -In the middle of the night a lot of noice from other gasts coming in, talking very loud, bouncing on the wooden stairs. This was in a timeframe of 2 hours!
Good location Beds were twin and not double. Room temperature was too cold
Breakfast was excellent;the bar was very comfortable. The internet was not working and there was little interest in fixing the problem for us.
Very quiet room, excellent breakfast
breakfast - good choice of cold (plus boiled eggs) continental breakfast outside stairs were rather steep
Just a very nice place to stay. Not a matter of not liking but a free (or low cost) wireless internet access would be a very nice addition to the facility.
It was close to Maastricht and Aachen (Germany), so very nice for city trips. And the environment was very nice, great to take or hire bikes and see the nature, the caves and the different villages in the neighbourhood. The shower wasn't good and the wash stand was at dwarf height. The room was fairly dark, but enough room...
size of the room, view from restaurant
Non-smoking resturant. Excellent Menu. Rural ocation on the edge of the town. Ad claimed Tea/Coffee making facilities, but only supplied a kettle.
Room with a kitchen facilities
After many stays at Modtel De Heek, we continue to be impressed by the value for money and comfort.
At the arroival, I had to pay for the 4 nights in advance. This is not the usual way, but I was ready to pay after seeing the room. However, the guy at the reception desk first refused to show us the room, and I had to strongly insist for checking the room before the payment. Later on, the staff was unpolite lacking any helpfulness. Although mentioned, there was no WIFI available in our room.
Refrigerator in room. Sink and glasses, almost like kitchenette.
very friendly host and warm breakfast, proximity to the station was great cold room as many windows and little heat. sound of trains until midnight as there is a street crossing outside the door.
Good friendly service.
The staff is friendly and warm, very nice people. The food in the restaurant is very good.
Friendly staff, good bed & facilities
made to feel very welcome
good organized, all formalities for check-in were already prepared. excellent service, kitchen and quality of food
Good location in the city center. Just a hundred meter to the castle ruin and cableway, few minutes to get street with many restorants. Room was species, very comfortable and clean. Parking ability is close to the hotel (public, free at night). very helpful personal. Good ratio between price and the quality. Not so rich breakfast. Just a few choice but price is equal (just 5 Euro or something like that).
The buffet had a large array of foods. They gave our three year old a toy (rubber ducky) which she loved. The hotel was close to the Valkenburg caves. We walked easily there. Dated furniture, non-working radio. Room-service only could offer tomato soup and french fries.
staff were very friendly and all spoke good english. felt that did not get great value for money. essentially payed 190 euro's a night for a big room,which was advertised as a junior suite. no tea or cofee and the bed was two pushed together with two single quilts.not very romantic!! no problems with the staff and location was good!!
We found the hotel and personnel very positive and helpful.We will stay again at some point.
The hotel staff went above and beyond to make our stay enjoyable. The hotel is perfectly located in the city center with dozens of restaurants at a rocks throw away.
Location to the Valkenburg shopping/restaurant areas. The breakfast meal price was included in the room, but the breakfast itself was very short on imagination and food.
Good central location, extremely friendly staff, everything worked, everybody was helpful and friendly. Limited breakfast selection, it is not as close to the castle as it looks on the picture (not that this would be an advantage).
The staff were friendly and helpful
The hotel was located just at the edge of the city center, so you can walk to restaurants in 5 minutes, but sleep in peace at night. The staff was friendly, multi-lingual and helpful. The breakfast was quite impressive for the price -- eggs, bacon and plenty of other items. Only downside to our stay was that the TV on/off button was hard to press.
Family-run hotel, very friendly and accommodating. Clean and spacious rooms with a great hot/cold breakfast. Hotel well located in town within easy walking distance to local attractions.
Friendly staff, nice and clean hotel, nice bar and beer, good breakfast, pleasant location N/A
practical, clean, calm but at the same time very close to the center the breakfast was not very good; the bread was old; the room was extremely hot
Nice owners, very friendly, comfortable bed, nice bar, clean and tidy. Could do with tea/coffee making facilities/hair dryer in room.