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The ambience, the room, the pool, jacuzzi, the restaurant and the awesome and friendly staff at the hotel. Our car had problem starting and the valet was extra helpful in helping us get it started again. We felt like royalty during our stay. You gotta check it out! The price of the meals was way too expensive, and although the mini bar is available, the price of the snacks were anywhere from 3 euro and up; a imported chocolate candy bar was 5,70 euro. The breakfast was very expensive, we paid 8,50 each for a belgian waffle (not that big) and the total cost was around 40-42 euros for our breakfast and we ordered this from the ala carte menu!
Almost everything is fine: Building, rooms, style. Staff is not professional for such level of hotel
The decoration and feeling of the place The pool is small and not very shallow
Exterior of building is fantastic and quite luxurious looking; Vendome restaurant is fantastic albeit expensive Dated rooms and interior; shower was terrible - kept falling out of bracket; room was extremely cold and thermostat didn't do anything; hotel charges ~25 euro/night for parking which seemed absurd given its location; requested an iron and it was covered in goop which proceeded to get on my shirt
Pleasant sorroundings and close to Cologne for Exhibition
Nothing at all.... Yes. The hotel is more than...In the year 2008 they still did not make any difference between smoker and no smoker room...The rooms are small and you verry poor established. The prices are verry high and they can give you nothing for your money. You can not have a beer in the bar, they offer you the beer in 2dl glas for the price of a pint of beer...
The Hotel is very Beautefull . Rooms are very comfortable.The staff are OK. The restaurent is the best !!! Spa is very good. All the services and facilities cost very much if you compare to the rate of the room. Sometime was shocked. For exemple 28euro Breakfast!! Internet 1 hour 10 euro's.... end...
Great food. Lovely Building
Absolutely everything - although it was a shame that the posh restaurant was either closed or fully booked on the nights we were there. Nevertheless, the alternative bistro type restaurant was excellent. Staff perfect - even noticing and reporting to us that our car in their car park had a puncture. This necessitated an extra night's stay, which was arranged without difficulty. The weather! This was the one thing that was beyond their control.
Very nice with excellent staff and service.
Minibar was free of charge. After we came back from the spa the housekeeping made a hearth of the bed sheets and put roses on it. This was very romantic. At this saturday it was very busy. There were 2 weddings in the sloss. The personel said they where fully booked but after 30 min waiting they gave us a nice suite.
The fantastic atmosphere of the hotel
Clean and quietness is fine, lots of green in residential area. No information on the address whatsoever, no indication. Staff always bussy on telephone and slightly arrogant girl not being able to write down the actual address.
We liked the staff every one we met was welcoming and helpful. We were able to access the internet which was crucial. We enjoyed the breakfast which was excellent. We would stay again in future. We would have liked a larger room but perhaps there were none available.
First and foremost the support of the staff in my late arrival and instructions to get the key etc. The breakfast was excellent and helpful staff was always present. As a traveler that spends 80% of my days on the road, it was indeed quite and impressive stay. I would suggest that signage be lighted at night. I arrived in Rain and was lost on the site for a few minutes till found the key box.
Very accommodating. Let us use the facilities earlier than check-in time.
Quiet Location, good and friendly service, excellent breakfast. Rooms outdated, hallway and staircase in the side building looked rather tired, carpets worn out and should be replaced.
The place is wonderfull, location also The lack of elevator causes a big trouble for us, the breakfast consisted of basicly salami, not rich offer for breads, for example the scrambled eggs were offered only under a reguest, not offered on the table, generally the staff was ok, but there are some things to be improved, like the internet connection. Also the price we payed was a bit higher than the confirmed offer in your site.
Restaurant and the staff, quiteness I did not get the queen size bed I have booked but standard bed; hence I paid extra for something I did not get.
Nice location - very quiet. Excellent dinning - expensive but worth it. Dated decor in the bathroom. My room was very nice but the shower was really only an afterthought fixed far too low on the wall so that I had to bend to wet my face, and notup to what I would have expected for 140Euros per night.
size of the room and toilet no facilities