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Friendly staff Far from a 4 star level - rather a low 3 star. The hotel needs urgently an interior refreshment. Breakfast was really basic.
Nothing! the hotel is a total has been and personnel and accomodations are the worst I've ever seen in a so called "Grand Hotel" Everyting dates to the late fifties at best. I reserved a suite / apparement with double bed, their best room..., they gave me two single beds and no possibility to arrange anything else. I planned a wellness weekend, I left the hotel at 7.15am disgusted and 200€ poorer to head home. The remains of room service from the yesterday's late afternoon "service" was still stacked in the corridor smelling and looking badly... Great management!!! A total rip off!!!
Friendly staff, good food. Did unfortunately not get the possibility to test the swimming pool and spa facilities due to massive traffic jam...
I felt welcomed from the very beginning, the lady at the desk was gentle and professional. The room was ample and confortable, a bathtuub was available which I always like. Nice TV set. Very good breakfast I am really struggling to find something negative from this place, yes probably the restaurant was a bit expensive and I decided not to use it
The hotel has a lot of Charm The hotel management
I spent just a night. The room was very comfortable and quiet
Very friendly staff and great food (breakfast and meals) As a business traveller I like to have wifi but some evenings I was unable to connect to it.
Yes, especially when had a room quite early in the morning (just arrived from USA, 6 am at Frankfurt Airport) and had a good chance to have few hour sleep before visiting in Cologne. Nothing to complain.
Very friendly personnel. Nice location. Good food The room smelled quite strongly to cleaning products. But when I told the receptionist about it, they reacted very good and told me they will investigate it and take action.
very good !!
The staff was very kind and helpfull
The hotel staff is very friendly, the hotel is very quiet and the rooms are very nice. What is especially nice is the breakfast at the hotel. At least when we stayed instead of a buffet at one side of the room, they had laid out a nice table with everything. Really a nice touch. If we are in the area again, we would definitely want to come back.
The hotel was very clean and comfortable. The service was excellent the people were friendly, and the food was wonderful. We had a very good time at this hotel.
We were given a warm welcome and the staff were all very attentive. We were given recommendations about places to see and even lent a guide book with map. It would have been useful to know which was closing day for the restaurant.
Very comfortable beds, beautiful surroundings. The hotel was 'closed' when we arrived!!! We couldn't get an evening meal or even a cup of coffee.After driving several hundred miles to the hotel, we had to go out again to find a restaurant. Very disappointing as the food was so good last time we stayed.
Staff very welcoming and friendly, excellent value for money
staff were really friendly and helpfull. Excellent accomodation.
Good space, quiet (apart from church bells adjacent)
warm welcome, excellent room and bathroom, good breakfast , and efficient booking in and out. Excellent location in very picturesque surroundings (picture postcard) NO
Very nice hotel , small and quiet. a little problem with communication in english.
We received very friendly service in a beautiful facility. The food was excellent and the decor lovely.
This was considered to be a Bikers Hotel but it was far from what I imagined. It was superb. The room was huge and very comfortable. Flat screen TV. Huge bathroom. Water and fruit in the room on arrival. When have you ever been to biker's accomodation that provides robes and slippers. Fabulous value, fabulous location, highly recommended.
The restaurant was excelent, the rooms were good and breakfast was good. The trafic along the hotel in the early morning was noisy.
Very frendly staff, nice and clean hotel, spacious rooms
Nice area, good view, spacious room, free WLAN, hospitality, excellent restaurant. Not many can speak English, but they are nice.
The stairway out! Drunk at reception - no wellness or swimming pool as advertised - single duvet on double bed - uncomfortable and drab. Forest view has to be believed - in railway cutting!
very little that I liked about this hotel, I guess price was good, but everything else was very bad... - Never anyone at a reception, big dog in the kitchen, not a good breakfast at all, staff were drunk even in the morning...
Value for money
Location forest view
Nothing Staff attitude, room smelt of stale smoke, room had no facilities eg TV, hairdryer, etc. The duvets on beds were different thicknesses from really thick to almost just a sheet and bedding didn't smell fresh and clean.
Horrendous bed linen. No room cleaning. Strangest decor ever.
Friendly staff. I was the only guest so it was more like a bed and breakfast than a hotel ! Swimming pool and sauna not available.No bar