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excellent food, good service,staff willing to help when required,overall one of the best hotels we have stayed in and will stay again. could do with a little more signs to reception, as we got lost several times and met others that were lost.
A very impressive hotel, beautiful surroundings and grounds. Standard of food was superb. We stayed in a standard room just away from the main hotel building but the standard room was like an executive room in some other hotels I have stayed at, spacious, clean and warm. We stayed db&b and ate in the Morton Restaurant the menu did have supplements I have to say, but they were not in my opinion excessive, especially considering the standard of the food. Prices were expensive in the bar, and on a par with the Portsmouth Gunwharf - about £10 for a lager and large wine. But unless you really want to drink to excess, considering the standard of the hotel then not too bad really, and certain a little cheaper than some in London. The only other small issue that was quickly rectified was the incorrect billing, but mistakes happen and obviously for you to check before leaving. We really enjoyed our stay and we will definately return again in the near future. This has to be one of my favourite hotels in the Cotswold.
Visited Bath and the Cheddar Gorge Food could have been better but for the price we paid very reasonable
The building and layout, Orangery serving breakfast, the grounds. Room where too hot, perhaps some instruction as to how to turn down/off heating.
This is the second time we have stayed here and we were not disapointed, still the same level of comfort,, location is ideal for Gloucester shopping and we love the pool. Maybe next time we will try the Gym!
The surrounding area was absolutely beautiful. The inside of the hotel was very well done and felt very relaxed. I loved all the nooks and different paths going round the hotel which led you to explore the hotel. Unfortunately the gym was very hot - made it almost unbearable for me to work out. I think the changing rooms could also do with a revamp. Separate ladies showers would be nice.
good spa facilities Have stayed here many times but has gone downhill, tired room, shocking breakfast in the room, and very poor food in the Moreton's restaurant. Some staff v good some v bad.
Staff, food and location
grounds and building Three weddings in two nights involved overcrowding and unacceptable noise at night
Bed and Breakfast very good, Pat and Brian very nice people really relaxed and friendly atmosphere, would stay there again.
free and easy,come and go as you please stopped during cold spell,central heating inadequate
Staff professional and very pleasant. Food superb. I am a light sleeper, and unfortunatly I could clearly hear a very loud snorring next door which kept me awake most of the first night.
Owners very friendly and welcoming - excellent breakfast. Local information and maps readily available for visitors to the Forest of Dean and surrounding areas.
pleasant surroundings friendly staff good value for money bit quiet but this could be the time of year i was there
Very comfortable. Excellent hosts. Breakfast was the best we have had in a very long time. Lovely area. Particualrly liked the fresh milk in the fridge and home made sausages were superb. None
Was offered a free upgrade and made very welcome No
Tourism activities suchas Go Ape in the Forest of Dean
The owners were so welcoming and friendly
Hospitality was excellent. Lovely couple. Very courteous and helpful. Room was very clean and cosy. Beautiful garden to sit and eat. Parking on site. Could have benefited from more room i.e another table as I had to sterilise bottles for the baby in the bathroom but there is a lounge downstairs.
The hotel was excellent with freindly approach and an excellent breakfast. The bed was not as comfortable as it might have been and squeaked
Very clean, comfortable and quiet. Owners friendly and happy to assist with any query, breakfast lovely. Pleasant atmosphere. WiFi helpful. Local pub ideal for evening meal.
Friendly and welcoming
Efficient friendly service, a basic hotel but everything worked as it should.
It was perfect for purpose - in and out whilst on business trip. I would be happy to use it again on such an occasion
Very convenient to the 2 places I was going--Westonbirt and Slimbridge, and easily accessible from the M5 .
Ease of booking and simplicity!
It was a good base for our stay and would use it again The only problem was somebody had been smoking in the room we were given and putting the tabs down the sink. This was brought to the staffs attention since we had asked for a non smoking room
rooms were very comfortable, staff were great, very helpful only that we did not have a car with us, there was no where to eat other than the servicestation where we had to eat sandwiches all weekend! no bar reastaurant in the area, this was not pointed out, also a taxi wouldnt come to take us anywhere, i had to ring someone i had only just met to come and pick us up when we checked out, the staff were very helpful though.
The helpfulness of the staff No extra blanket in the room and it was a very cold night
Well sound-proofed between rooms and from outside noise. The lack of a bedsheet meant I couldn't adjust my temperature - too hot under the duvet and too cold with it turned down.
It was close to The Ryder Cup venue at Celtic Manor
Recetionist changed our room to better meet our needs Nil. Only point for improvement is to give the travel advice on the website on the booking confirmation as access when not accessing the hotel from the norrthbound motorway meant having to go through a no entry sign which other vehicles were seen to ingnore.
Quiet location. Comfortable beds and well equipped bathroom. Excellent breakfast.
Nice buffet breakfast. Staff friendly and efficient. Good quality biscuits with the tea/coffee making facilities in the room. We stayed here 3 years ago in a room at the back of the hotel and it was quiet. This time our room was at the front of the hotel and didn't have double glazed windows so we could hear traffic noise from the a38. Walls a little thin too, as we could hear next door's tv and shower.
Staff friendly bar food was ok came very quickly and open until a convienent time. Room itself was a good size .breakfast was good with plenty of choice. The room was cold as was the bathroom, eventually found the heater in the bathroom and the one in the room took quite a while to warm the big area, just glad it wasnt the middle of winter, the underneath of the sink unit could have done with a clean the cobwebs were hanging and looked like they had been there for sometime(
Excellent rooms, very comfortable with everything you could need. Friendly staff, good atmosphere. Very good breakfast. Excellant value for money.
The accommodation was comfortable and the tv worked.
The Staff, service and the food were excellant.
Staff very helpfull Our room smelt of smoke, but the hotel receptionist found us another room without any fuss.
Excellent food. Very peaceful and pleasant atmosphere. Only one chair in a double room with two occupants. Sunday morning breakfast turned out to be self service, rather than the very pleasant waitress on Saturday, and the hotel was fairly busy, so not quite the relaxing experience we had in mind.
We chose this hotel entirely for the location as we had a wedding to attend and visited friends and family over the 4 days therefore the proximity to Gloucester, Dursley, Kingswood and Berkeley was the only criteria. We were disappointed that we only had a normal-size double bed, Premier Inns have king-sized beds at a lower price so I would expect bigger beds in this day and age at most hotels
Excellent food, breakfast good variation and evening meal very good value for money. Room very pleasant.
What was there not to like! The lodge we were in was perfectly clean with everything we needed. We only paid £75.00 for the evening for 2 adults and 2 children which was a lot cheaper than any of the hotels in the area. We had attended a very close family members funeral that day and it was so wonderful to go back to our lodge and properly relax in comfort and peace and quiet.
Fantastic leisure pool. Amazing grounds - a haven of tranquility. Food was a little disappointing.