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The Internet connection was not good. The speed was low and the connectivity was lost every now and then. To begin with, for a hotel like yours, it's already unacceptable that the Internet is not included in the price.
Excellent location with access to the trams, S and U bahn. Comprehensive breakfast that was more than adequate. Awkward transparent walls around the shower with only a white curtain surrounding it. Makes it a bit awkward if traveling with a friend.
Stay on an upper floor for a great view of the city. Arrived early on our first night and even though we were staying 2 nights, charged 2 euros per bag until our room was ready. 8 euros total. Also the internet was not included in the price.
It didn't take me long to figure out that customer service was not a main priority. I had to ask to have my air conditioner checked three times before they moved me to a different room. It was clearly an inconvenience 2 the customer service desk to do this. They also had me pack up all of my things and bring everything all the way down 28 floors before they would tell me where my new room would be. It would have taken a lot less time just to know and put my things on a cart and go directly to the room I was being transferred to. They did not say sorry for the inconvenience or anything. I even checked out a day early and they didn't even say anything about it. It was almost like, they looked at my situation as though it was my problem and why should they do anything for me? The fact that the staff did not care. The hotel is completely surrounded buy a square that smells like garbage and urine. There were protesters and police officers everywhere. Until late at night I could hear chanting over and over about Middle East War.
location, close to shops and public transportation checking in reminded me of Las Vegas. Very slow and long lines. Rooms were very small. Toilet in closet like room next to shower with glass.
The location in combination with a room with view The price of the WiFi use is crazy!
Price, location, view, breakfast. It was very warm in the hotel room. Too warm. The bathroom tub didn't drain well, and it was a hassle to get in/ get out of it. Concierge was not very helpful.
Staff was extremely helpful. Location. Great view. Tidy no fuss rooms. Price. Wifi sucked. (plus it cost 9€ a day— they were apologetic and did make adjustments.)
Very good location. Close to everything Rooms are a little small
Location is great, price was fair, view was good and bed was pretty comfortable. Room setup is kinda funky... The shower is open to the room with clear glass doors all around which would be a bit awkward depending who you're traveling with. There's a curtain to divide the room but it still weird... Cleaning is sub-par. Bleach stains on the floor never look good. Sink wasn't draining which was an easy fix for us but the faucet was hanging on like a loose tooth. Overall the room we had needs a good once-over. That was one of 1000+ rooms available so that might be different than many others.
Location was great.... Loved the spa. The rooms are very comfortable. No free internet.
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
The staff, the balcony, the room and the aquriam.
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
service staff was very helpful and polite, above expectations room could be warmer
Quiet Staff, first, pretended he could not take my miles card (even after I insisted and sounded surprised about it) and seemed to be really upset about my question. Then another one (the supervisor?) said it was possible.
The room was nicely decorated with all the necessities and a bit extra such as free coffee. The Cleaning ladies was very nice and supplied us, without us having to ask for it, with extra pillows. The process of ordering Breakfeast on the hotel room is badly described. The cleaning personel should be able to bring the request to the kitchen in stead of hanging it back into the room again.
Bed, Wifi, Staff
Nice hotel located in a good place to offer you the opportunity for visit Berlin.
Most of all I liked, that the hotel was 3 minutes walk from the metro station (Marchishes Museum-line u2). And it is close to the city centre (15-20 min walk), where you can walk and walk along the main sightseeings, until you get tired and then it will be easy to return to your hotel, that will be not far from you anyway. We liked breakfasts very much! They were really luxurious. Very various, rich and delicious. The room was OK-not big, not small, comfortable for a family with all necessary facilities.
We have now visited 5 cities in Germany. This is by far the best (up to North American standard) we have seen in Germany. The price happens also to be lowest. It even has a large bed, not normally seen in Germany. There is also a free computer access for internet (though only one). The location is quite good, within walking distance to the Museum Island and Unter den Linden Street. Only one computer for internet access. But better than none (usually the case in Germany).
Excellent breakfast & evening meals, good locatoin for sight seeing
Proximity to all of the sights I wanted to see during my stay in Berlin. The expensive breakfast.
Breakfast Their systems was break down when we arrived the otel, and reception clerks was not experienced people.
Friendliness and helpfulness of staff / breakfast / comfort of rooms No free wireless internet
The hotel is OK. Good location. The staff, at least the one thet greeted us, useless and very rude. First floor rooms can be noisy and smelly (sewage)
Very good location - good access to the city center and the tourist attraction, quiet and sophisticated surroundings. Very good facilities at the price.
The internet should be improved as one had to log into wifi again and again several times a day, even if you had not left the hotel. The booking did not come through for 48 hours. The hotel is conveniently located in Berlin, has comfortable rooms and a nice breakfast, with vegan options.
Location, staff, room add spa! :)
The hotel is very central. The rooms are simple, clean, good area, with a nice design flavour. Very central - nice restaurants and bars near the hotel. 2 duvets in one king size bed. Had to ask to refill the soap vessel and water in the room.
Excellent staff and hotel and great value for money. Nothing was too much trouble and the staff response to our queries was instant. We had to plug in the ariel of the tv ourselves and the telephone wasn't plugged in. No clear instructions on how to contact Reception since the booklet said one number when it was in fact another one
Location The bathtub filled with water up to my ankles and drained really slowly
You made us feel special! nothing
modern hotel, spotlessly clean and comfortable in the heart of the city. very good value and the option of a continental breakfast in the bar, at 7.50 was really good. could not get the wifi to work on my iPad but there was a business area with 4 computers anyway for free. Highly recommended.
Standards of finish and cleanliness exceptionally high. Nice rooms - well equipped. Whilst the bar staff were nice, they were unable to mix cocktails! The Negroni cocktail is made of one part gin, one part vermouth rosso, and one part Campari, garnished with orange peel. It is considered an apéritif.
good location close to key attractions in Berlin plus discrete and competent service
Clean room, wifi, good breakfast, good price, good staff
comfortable location, style design, free of charge of standard number on superior, friendly staff. expensive breakfast
Proximity to Ubahn station and tourist sites. Had to use the bar in sister hotel across the street.
It is in center of Berlin, from there you can easy go everywhere.
Breakfest was perfect. Very good situated, 2 steps from U2 station Maerkische Museum. Very polite and friendly stuff. 2 bottles of beer and 2 mineral water for free. Very good spicy indian restaurant in hotel. Saune and spa, but we didn't use them. Everything was super. May be there is no good views from this hotel, but nobody offered them and it is not very important. In description it was mentioned that there is 1 double bed, but in fact there were 2 beds, which a little bit were mooving apart.
staff was great room was a bit warm
Great spot to see Berlin. They weren't kidding about being close to public transportation, and even walking to a lot is a possibility. Room was classy, comfortable and clean. The entire hotel was, to our young eyes, a little classier than we'd normally stay in, but the price was right and we enjoyed it very much. Took forever to get checked in. Front desk was mostly polite, but we felt a little brushed off waiting to check in. They did however hold our bags as it was well before check in time.
I was in Berlin for a couple of days on a business trip. Overall, the facility is mediocre. It is clearly old and a little bit rundown, but nothing particularly major. They try to keep it clean, but there is only so much you can do without major updates. Don't get me wrong-the hotel is not dirty, but it has more of a 2 or 3 star hotel level cleanness, definitely not 4. The location is OK. It's a bit further away from the center, but the hotel is literally in front of a U-station, which makes it easier. My main two issues were with amenities and service. First, they have the worst wireless I've ever encountered anywhere in the world. Literally that. The connection was poor and kept dropping all the time. It was impossible to get any work done in the room. I could do some in the lobby, but not in my room. Also, weirdly, the terms of wireless service prohibit you to use Skype or IM under the argument of protecting copyright. I am not sure I understood this logic, but I couldn't communicate with my family from there anyway, because of the poor connection. The TV also didn't work very well. The few channels in English they have kept disconnecting. Second, the hotel staff, while not rude or anything, was very unwelcoming and not helpful at all. For example, I arrived pretty early and although I did not expect them to have a room for me at that hour, I hoped to use that time to do some work in the lobby. It turns out, you cannot access their wireless without a code and they will not issue a code unless you have a key to your room. They did check me in on arrival, but since the room was not ready I couldn't use the wireless even in the lobby. Why? Nobody gave me a reason, other than this is how things work in their hotel. The staff were not ready to do anything to help. Another example, when I learned couldn't use the internet in my room, I asked the front desk for instructions for getting to some place. Getting those instructions was like pulling teeth - I had to guide the front desk person through the process of looking for commute instructions online all while she does everything to show me that she is doing this unwillingly. Finally, I needed a band-aid at some point. Of course they did not have any. Honestly, I wouldn't mind most of it, but for what they charge and for the reviews I expected more. I will avoid this hotel in future. There are other options in their price range.
The location of the hotel near to the Chinese and other Embassies, with very good Public Transport from nearby Jannowitzbrucke Station.
It was great! ! ! I was very impressed with the room & its location in the building. As well as the location of the hotel in the city. No air conditioning. It was very warm on the days I was there.
Friendly staff. n.a.
Rooms clean, nice atmosphere, poor personnel Personnel behaviour during check-in
Beautiful room, good central location. There is a u-bahn station right across the street, which is very convenient. Also, if you want to, you can walk in 15 minutes from the hotel to the Alexanderplatz. The shower fell apart twice during my stay. However, I managed to fix it myself without any tools.
romm very large and confortable, with small kitcken- very quiet Breakfast a little bit expensive
It is a comfortable hotel in the center of town, 10 minutes walk from the important attractions
The nice athmosphere Not so cosy, more businesslike
The location and Hotel were excellent. Our room was very comfortable and we really enjoyed our time here. Despite initial concerns about using public transport [Lack of German language skills!], we found it very easy to get around [1 ticket for all methods of transport] Internet access via the TV is not formatted corectly for viewing websites [A very small problem]
The staff was extremely helpful. The location makes touring very easy. The room was very small. The room was cool almost cold the first day and adjusting the room temperature was not easy.
I like the design, beautiful location and the concept of the hotel. The shower in my room has been poorly located and leaked - the water had splashed all over what made impossible to use the bathroom.
The room and the staff. Location.
The room was awesome, it was clean and a great place to recover from along day of shopping The drinks were too expensive for how big they were. The glass doors in the bathroom don't close fully
The bathrooms were terrific.A very nice touch to provide wine and fruit on arrival.There was a problem with the shower which was attended to immediately.Hotel staff very helpful with restaurant recommendations No mirror in the bedroom/dressing room.
Nice design, good location
I liked EVERYTHING!!! No
very relaxed atmosphere. really good location. Staff very friendly. very clean throughout. really liked the design ........ rooms and lobby/bar area breakfast at 17 euros per head was too dear. Should offer different options
Good value for money. Good location. Breakfast not included in the price of the room. I had to pay for wifi.
Convenience for U-Bahn (U2 station entrance just 15m from hotel). Quiet location. Easy walks to Museum Island, Markisches Museum (sections of Berlin Wall on display), Jannowitzbrucke (for river trips), Mitte area.
It was close to public transportation and restaurants. We had the package where you had a boat tour on the Spree and canal, we really enjoyed that 3 hour trip.
The room was very spacious and it had a lot of windows. Also the kitchen facilities well installed in a clever way. The breakfast was quite expensive. Also I was requested to pay on arrival which should not happen.
the hotel is in center of berlin, close to a lot of sites, bahn etc. super rooms
General ambience, staff efficiency and friendliness, quality of bedrooms
very helpful and friendly staff; excellent breakfast; close to subway mattress too soft
Very friendly and helpful staff. Quiet location but only 10 minutes' walk from Unter den Linden. Public transport on the doortstep. Wonderfully comfortable bed; large bedroom; luxurious bathroom. The best hotel I have stayed in for a very long time.
Airconditioning not effective
central location, reasonable price no bath tub, internet expensive
Spacious room. Quiet. Location not quite near busy metro.
location,quiet,breakfast our second room (for our friends) was dark and small but quieter
Welcoming, very good location indeed (1 minute from S-Bahn, Hackescher Markt, Alexanderplatz, bus stops, cathedral, etc... yet extremely quiet), comfortable and quiet room. Room was a bit small, but it was a single so I'm used to this kind of thing and it was better than most.
Convenience to museums and S-bahn You insisted on 50 euros for a 2-hr delay in checkout, which we chose to avoid at great inconvenience to our departure
the situation, comfortable beds, clean, good breakfast and timetable
Good location (in 3 minutes away from museums' island and Berlin's Dome), very tasty breakfasts, responsive staff
Location and price Furniture ( looks cheap)
Very convenient for transport to sites, shopping etc. Very close to good restaurants, bars and other evening entertainment. Staff were friendly and helpful and the meal we had in the hotel was really good too.
The position of the hotel is great and the room was clean and comfortable.The breakfast we excellent.
Getrenntes Wohn- und Schlafzimmer (mit Kleinkind ideal). Großes Badezimmer mit Badewanne, Waschmaschine und Trockner. Küchenzeile gut ausgestattet. Alles sauber. Ideale Lage für Städtereisen. Bequemes Bett. Sofa war sehr unbequem!
Nice to make a quick meal and eat on the balcony. The Nesoresso machine was overpriced and capsules were not replenished as promised.
Helpful staff Good location close to centre and S-Bahn Tram depot outside front door means noise for rooms at front, double glazing fine, but if hot, need windows open!
The staff were outstandingly helpful, the rooms clean and comfortable, and its central location was excellent for sightseeing. Many attractions were within walking distance and there were bus and rail stops nearby. Outside rooms are noisy and the rooms overlooking the internal courtyard are more expensive.
location was great, breakfast was very good, and staff was very friendly
Good position, very clean, nice staff small room, bed on the corner
I had a very good time there. Love the breakfast in particular!
nice location/ good beds/friendly people
location small room
The central place of the hotel. The very kind personal. A wonderfull breakfest.
Very helpful staff, very pleasant room (for nights 3 and 4) and excellent breakfasts. Small and noisy room first 2 nights (hotel was full)
Location, warm and polite attitude of staff. N/A. Everything was fine!
Everything lived up to our expectations - from the price to the location and staff.
Walking distance to mitte, and the atmosphere in the neighbourhood
Good location, excellent breakfast, comfortable room, friendly service
being close to the U tub and the nice area Drink machine in room no instructions, smell in the restaurant from the toilets Used park plaza in london the standard not as good
the location: next to one of the main subway lines, walking distance from one of the main museum areas and city-center
The hotel was a half block from the U Bahn stop. Berlin is such a huge city that this particular fact turned out to be very important. The breakfast was rather overpriced. The restaurant in general was overpriced.
Nice restaurant with atmosphere Parking
Especially we were very pleased with the service of the chief Mr. Hakan Agca and on the reception Ms. Valerie .
Staff friendly, very clean rooms, good location - shopping and sites and restaurants within walking distance We had booked a suite however on arrival we received a standard room and could not be moved until the next day. Restaurant closed before advised time and bar unavailable after 12
Great location close to the heart of berlin.and very quiet. Beautiful decor and very comfortable rooms. Staff were very helpful providing local information and extra room requirements. Delicious breakfast.
Near Alex Platz and nearby bakery and minimarket.
Excellent location. Staff are friendly & helpful. Design of room is very modern, amenities used are of good quality "Aveda".
I was a bit disappointed as I expedted a better design/ quality. I booked a superior room but actually got a 30m2 double room with just one window. Also the traffic noise during the night was a bit ennoying. I would not recommend it to others as you can get better accomodation for this price, e.g. the "Q". Please see above
very central no porter to help with luggage.
My husband and I stayed at this hotel for 5 nights and we had a wonderful time, we stayed in the executive suite which was large bright ,modern and clean all in all we enjoyed our stay at Lux 11 and would definately stay there again as the location was also good! A couple of the reception staff were not so friendly and they forgot our morning wake-up call, luckly I woke up anyway!!
Great unique and hip hotel for young travelers, fantastic location. Poor option of late night food & staff did not mention breakfast was extra (appeared as though it was included).
I liked the restaurant, excellent food and very nice service. Location is great too. Reception area and friendliness of the staff too. The elevator and the corridor leave an impression that you are entering an old building; not very fancy for a design hotel. The room was very cold when I arrived (the guests are supposed to turn the heating themselves?!). Also the view on the backyard is not very nice either.
It was calm, clean and comfortable, and the staff were welcoming and helpful. Felt that the supply of tea/coffee bags was inadequate, they should have been replenished each day. We also felt that the breakfast was mean and overpriced for a hotel of such a category.
everything was very good, the size of the room and the price were excellent
Location of the hotel is good. Many restaurants and shops around the area. The hotel staff did not give good instructions for public transport. The tap in the sink is very low makes it very inconvenient to use. You may not want to share your room with a friend that you are not too familiar with because its a open shower and sink area which is right next to the bed.
Great location for Mitte district, travel, shopping etc. and very good hair salon downstairs. Staff were not at all helpful when asked to assist with restaurant bookings/recommendations or usual requests that you might expect to be met e.g. a telephone call when the room is ready as it was delayed when we had arrived. Furthermore, we paid for a balcony room but did not get one. When we complained about this upon receiving the bill, we were told that some superior rooms had no balcony.
Excellent location. Well appointed room (it felt better than a two star) and helpful staff. Clean, well serviced, quiet and comfortable. Nice breakfast too. No complaints.
The Hotel is fantastic great modern feel, staff were excellent, good mix of restaurants within 2 min walk, Breakfast was buffet style and great value at €7.50
It was a great hotel, very clean, nice staff, good breakfast and the location was the best! It was not possible to switch off the light in the ceeling to only use the TV, bathroom or bed lights. Very frustrating!
excellent location, cleanliness only one power socket in the room
Friendly helpful staff and great modern hotel in central location.
The quiet and relaxed feeling in the hotel There was not much space to sit at breakfast and a lot of lines to get to the drinks and the food
Great Hotel...It's our second time in this hotel.. and it won't be the last...
New hotel, very comfort and clean room Air condition not working properly
Easy to find, great value for money, friendly and helpful staff, fantastic location
location, cleanness, simplness, easy modernity and style, and that it was brand new the fact that we had to ask for additional soap and shower liquid, becayse we did not get any new ones the next day.
Cozy boutique hotel in a great location. Very friendly staff. Excellent value. Great breakfast. Wifi top notch.
Staff is friendly, rooms are tastefully done and clean, breakfast is tasty Rooms were a bit small
Great location, nicely decorated, cozy bar and public facilities, great breakfast.
Location - very convenient and close to transportation and shops Right near Museum Island Rooms are very small
The hotel is easily accessible by public transport and was centrally located so I could walk to both the Berlin sites and the office. The rooms are a bit small and so is the bathroom, but that might be a Berlin thing. All in all, positive experience though.
I got a "Dom view" suite. It is large and had a terrific view of the Berlin main cathedral. large comfortable bathroom. The lounge downstairs has a fireplace that is Going every night. Great place to relax and have a whiskey. Breakfast in the restaurant is also excellent. I've rented the regular rooms before and they are small. The suite is worth the extra cost. Beds have two small half comforters, one for each person. Would brew way better if it had a single large one. But that seems like something that is normal for German hotels.
location, quality, the smell some rooms face the tram lines which are noisy at night
Great location, very new facilities, good value, spacious rooms. Restaurant staff wasn't the greatest but not bad for Berlin standards.
The location is great, very clean, staff was great, and property was kept up. Hackescher Markt is a good area with shopping and restaurants, weekly markets Thursday nights and Saturday, and a S-Bahn stop to easily get anywhere in Berlin. I had room facing the street and it was a bit noisy, try to get a room facing the courtyard. The "king" bed was two twins push together with a seam down the middle :(
the convenient location to transportation and easy access to shopping the A/C did not work properly but fortunately the weather was good and so we left the windows opened
I liked that the hotel itself was quiet. Staff was very helpful. It was very noisy outside the hotel. There is a tram line right in front of the hotel. Also, there is also a disco club located on the opposite side of the street, so Friday and Saturday nights may turn into a nightmare for those who wish to sleep.
A clean Central hotel. Basic but modern facilities. Would stay again.
proximity to Alexanderplatz. Quiet. Warm. No tissues in room. instant coffee.
Nice, modern and new hotel. Breakfast was very good. Excellently situated in Alexanderplatz. Air conditioning was not very efficient or it was not enabled.
Room was clean, beds were comfortable. I would never stay again, there was a night club over the road that was still open when we left at 8am. Noise all night
The central location of the hotel. Very helpful staff speaking good English. Noisy building work outside starting at seven in the morning!
Modern and new rooms and facilities Scaffolding outside my room so could not leave my window open.
Very clean hotel with no-nonsense rooms. Quite good if you don't plan to stay in the hotel the whole day.
The helpfulness of tghe staff and the excellant breakfast