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Excellent hotel - friendly and helpful staff; great location. Hotel bar and restaurant expensive
Modern newly built hotel in the center of Berlin near to all sightseeing places. No wellness center or even a small gym with a few cardio machines.
The location was amazing! We didn't even realize there was a Ubahn station at the edge of the hotel with cars going through the center of the hotel until our second day there. Brandenburg Tor was only a short walk away. the staff was friendly. I heard the breakfast was expensive, so we walked to the nearby cafes instead. They claimed you could control the temperature from the TV, but we couldn't cool the room down any.
Comfort staying in the most important part of the city
Finding the hotel and parking Goggle maps has wrong location of hotel
I had access to the executive suite which was incredible. The shower was amazing and the TV was very nice. The staff was very helpful and friendly. We felt right at home.
A geat Hotel close to Brandenberg Gate and Check Point Charlie Rooms was the best comfortable and the bathroom was the best facility that I have ever seen. Food was great will go back again in time for the Kris Kindle Mart in the end of November. Greg Greenwood ECC
Excellent location for a citytrip, near Potsdamer Platz not far from the Brandenburger Tor and the Reichstag.
Nice location, just 2min.walk to the subway station. And we could see the Brandenburger gate and the parliament from the street in front of the hotel. Room was large enough to relax and very clean. The receptionist was so kind and gave much information about Berlin. Nothing.
This Marriott is like the hundreds of Marriotts, nothing special. Reikstag is 10 min walk, the main shopping area is 15 min by car. Rooms have lots of space, big windows, comfortable beds.
Cleanliness, location Resturant was not a good value
Great location, great room, great breakfast... Not enough time to use the gym and the swimming pool...
We were waiting for check in and check out one hour. It is not possible in 5 star hotel, staff in the kitchen was not friendly,
Location, facilities The rooms were not cleaned weel. Children's menu: quite poor including quality of food.
Great position, excellent breakfast buffet, friendly staff
The Spa (Club Olympus) was very nice. The massage is recommendable. The View of the room was very limited.
location,clean,near shoping center and historical zone the lobby not active.
good staff, food, atmosphere too high cost of internet connection additionally you can't get it for 3 days for example (max lot 24 hour)
the beds were incredibly comfortablr and the rooms were always immiuculate the staff did not always respond to questions or requests as needed. They seemed to need a little more training in handlinf quest requests and providing the correct information. Also the breakfasts were a little skimpy.
We had a delicious breakfast. We slept in a beautiful room with all the comfort we needed. The hotel staff was very friendly, patient and helpful. This hotel deserves the five stars! Maybe a little bit too expensive for us, but we don't complain. We haven't both a well-paid job. But for once, we're happy we could sleep there one night!
loved the hotel and the city
We were treated like a king and his queen! None
Everyone at this hotel was so very kind and helpful! One of the staff who helped us in from our check in was an amazing friendly face and he followed up when we were passing through the lobby. This was a great place to stay in Berlin! Thank you!
excellent design of rooms the WiFi overpriced and of poor quality
Location at Pottsdamer Platz is excellent; next to the former wall, and well located for easy access to most points in the city. Checking in on Sunday morning after a flight from the US, tends to be iffy, however, the Ritz had a room waiting for me, and were expecting me. The hotel interior is beautiful. Rooms are well appointed, large, especially for European standards, and very quiet. The bar and restaurant was excellent. Only quibble I had was with the gym: small, smelled, and illequiped.
Very attentive and helpful staff in a beautiful facility. Chocolate Day special event was wonderful. The room was very nice but not warm enough. Hot chestnuts as pocket warmers are a nice touch. The heating system was not adequate for the cold weather and we had one whole day with no hot water. Breakfast is pricey.
From the moment I arrived I was greeted warmly and treated like a valued guest. The service in all areas of the hotel was the best I have experienced at any hotel. The rooms are beautifully updated with very well appointed bathrooms. Entertained clients on three occasions at the Curtain Club. Could not have asked for better service. Nicholas in the Curtain Club should be commended for a job well done. This will certainly be my go to hotel in Berlin for future stays. Not a thing.
Location, rooms, TV screen, friendly, efficient staff Breakfast, while good, is overpriced. They should just make all rooms €15 per person per night more expensive, make breakfast inclusive, and charge the outlandish rate for non-guests. Oh, and put back roast potatoes into the breakfast menu! For those of us with cholesterol issues, all the eggs, cheese and sausages are useless, and make breakfast devoid of anything hot other than tea or coffee.
Absolutely fabulously decorated, marvelous rooms..ranks with the best in which I have stayed, and I have stayed in nice hotels. love the heated bathroom floors. Wish it were on k'dam...but for tourist attractions, it is in a better location.
Excelent club floor facilitioes( club lounge)
We were very impressed with this hotel--our room was well-appointed and spacious, the staff was amazingly professional, helpful, and friendly, and the hotel was beautiful and in a perfect location. We stayed on the club level and we really enjoyed the lounge area--the breakfast was delicious and the staff there was particularly wonderful. We would recommend the Ritz-Carlton Berlin to anyone. We thought the internet access was way overpriced. It was available in the club level, but not as wifi--you could only use their computers. We paid enough for the room and parking--on the club level I think internet should be included or at least wifi available in the lounge.
The quality of the rooms is second to none. The staff were polite and friendly. The lounge area with comfortable armchair seating and a fire was an excellent place to relax after a day's shopping. There were obviously high security guests staying and we had to walk a long way around to get back to the hotel as all the streets were cordoned off - as well as being scanned before entering. Having to explain to the police that we were staying there and had to go through was not straight forward and felt intimidating. Perhaps if we had been given some form of id other than the room key to show it would have been easier.
quality of breakfast quality of room service
Everything. The room and meeting facilities were excellent. Nothing (well, besides the weather).
Staff was amazing, wellness center beautiful Restaurants are fairly expensive
Staff were "over the top" good. Club level had an added cost.
Large, comfotable suites. If you like a traditional English breakfast this is not the hotel for you.
staff were very helpful
Fully equipped, quite big hotel room.
Rooms were large, modern, and clean. Hotel in an excellent location convenient to trains, subway, shopping, and restaurants.
the staff spoke excelllent english and were friendly.The room was spacious and comfortable we were meeting friends who were arriving at a different time. the reception staff told each of us repeatedly that our friends had not arrived and did not pass on a message.The promised excellent restaurant was not open when we wished to use it.
Location is perfect; Sony Center across the street is very nice.
Perfect studios No place to sit with buisiness partners, no lobby
Very helpful concierge No
it is a very elegant hotel, very relaxing and confortable.
Very comfortable, very nice located, very good service
location and services only had one english speaking TV channel Sky News. It would be nice to have one american english speaking channel like Fox or CNN.
Large comfortable room, well appointed and spotless.
The swimming pool No thea or coffe maker
very professional staff. Excellent, spotless room expensive, but central location!
Superb location - 5min swalk from Potsdamma Platz? Comfy hotel. Very 4* plus, pool and suana great. Loved the element of suprise walking into sauna and naked body in front of you. Me in my trunks as well. £11 Euro for a beer and a half beer. Crivens. Never tried the 24 euro brekkie. ate out.
excellant staff. Fine hotel. Very good breakfast. Food in all restaurants was excellant. The towels in the rooms need to be 'fluffier´; they are not the typ we are accostomed to with fine hotels like yours.# There needs to be more soap given daily. We had to use the same bar for two days. The service in the W restaurant was very slow on sunday evening. it took us one hour to get our main course, and two hours to eat a simple dinner. The staff was very accomdating, but there looks to be not enough help in the kitchen.
I made the reservation for two of our directors, so I didn't stay there myself, but both of them were very pleased with the hotel and the standard of the rooms they had. Would definitely use you again.
Clean and efficient hotel. Excellent breakfast. Lounge for Executive guests very good. Conference hotel - NOT for families. Isolated location. Pool closed for part of stay - no advance warning. Check bill carefully - errors corrected prior to leaving.
Overall very pleasant experience on our marathon weekend. The massage services were extremely welcome before and aftter the run as well as the sauna and pool. The hostess on the breakfast buffe.
Excellent staff, good service, excellent facilities and brilliant location No
Close to a metro system and also close to the bus that takes you to the train station in less then 20 mins. Overall, great location. Also the hotel itself is pretty neat, the room has high ceilings and comfy bed. Friendly staff.
very nice room, nice bar for a late night drink poor location in regards to other top hotels in berlin, if youre looking to stay in mitte, other than that very nice hotel
1: it was very cold in the room. 2 : breakfast was with waiter and very little (even for a woman) 3:the impression was that they want your money for everything (turn on your TV and.........message and prices,look at the table..... prices) not even free coffee 4 € ?!?!?!
Location We reserved a room for three. The hotel added an extra bed to the room which was terrible (squeaking and extremely not comfortable). We asked them to change the bed, but things did not improve. The room is very small and the walls of the bathroom are somewhat transparent. This does not fit 3 people. We cannot recommend this hotel. At least not for more than 2 people.
Amazing hotel and with am amazing hotel restaurant!! A must when staying in germany.
A classy hotel with pleasant staff. Excellent quality for a four star hotel
Good hotel, new, modern, well run. Good breakfast, good internet, comfortable rooms. Local area is dull and empty, but there's an S-Bahn station directly opposite, so local transport is relatively easy. Also an U-Bahn not too far away.
We liked that the hotel was not too big and the staff were friendly; also a great location no nearby laundry facilities and in house laundry expensive
Style of the rooms and quality of food. There is no lounge.
The location was the reason we picked it but the hotel was very nice. It has large rooms and i liked even the backyard view. I think it is very nice for the price it has. I think wireless internet should be priced lower and breakfast , or make a room price including both of them in with a discount so you dont have to pay 58 euros for 2 persons a day extra.
Great Service Nothing
Good service, nice room and convenient hotel location No swimming pool
Really liked the spacious roon with the room divider. The location is very good. Nothing I really disliked.
Breakfast arrangement was odd. Croissants were free, but you had to buy jam and butter for €0.5 per item, and fruit juices were extra too.
Very helpful staff. Breakfast could include a bit more variety and options.
Very good location, close to S-Bahn and many of the city's main attractions. I stayed in the 3 persons room, which is spacious and very comfortable. Highly recommended!
Good sized room with good facilities, 100m from S Bahn station, close to local shops (Aldi, bakery etc.). Walking distance from Potsdamer Platz.
Big, clean rooms, locations was excellent too
Its location, the comfort, the huge bathroom and bathtube, the separation between the bathroom and the toilets, the space in the room
The staff were friendly and very helpful No wireless internet service in the rooms
The room was big and I liked its design. Even though you don't pay for breakfast you can still have coffee and some kind of cookie in the main hall. Mattress was a little hard but that can be a good point for some.
The location was central and close to the main destinations, the room was confortable and funky. The staff at reception rarely smile and were not very helpful and friendly when providing directions exept for one employee.The hotel does not have a room service for food and the bar closes early.
the location-near the potsdamerplace the silence the modend furniture the room was little small no bath only shower no dark cartains on the window
location was great, room was fine for 2 adults and 2 children Tourist Info at the train satau=ion sent us via the S-bahn rather than on the bus from Potzandammer Platz- the bus was quicker and easier.
Friendly personnel. Clean rooms. rich breakfast. It was close to the venue of the congress.
Kindness of personnell, clean and comfortable rooms the first we woke up by very loud construction work next to the building, at 7.00 pm... by the way, after complaining, this was compensated by free breakfast
I went to Staatsbibliothek zu Berlin. On the last day I stayed, the pillow and blanket of my bed were not under the sheets. This is the big problem of housekeeper.
Excellent location , very close to underground, main areas of interest in the city and shops.At the same time very quiet. breakfast is expensive.
Tidiness and location. Good breakfast. No complimentary bottled water. Would be good if there are hot items in the breakfast menu.
A little hard to find, but in a great location. Safe. Quiet. Clean. Updated. Staff was awesome. Cute little bar downstairs The water didn't stay in the shower, it went all over the bathroom floor... Ask for extra pillows.
It's comfortable hotel in nice place without noise outside. We could walk to many historical places and attractions and museums on foot. There was clean every day and staff was very nice. We had no iron and it can be obtained only from 8.00 till 16.00. At this time we were out at the hotel.
the hotel was situated in a great location. Great and clean rooms. Excelland breakfast
I only stayed for two days as there was rock breaking equipment going all day from 7 in the morning and it was just intolerable and I do think we should have been informed of this prior to arrival. We had to find alternate hotel.
It's very "regular" hotel. I was in some Mercure hotels in Europe, and this hotel was the most poor hotel of this brand. It was more like "Ibis" or even "Etap" hotels in other places in Europe. But good location, and clean rooms make it good choice for low budget. The breakfast was not in level of "Mercure" brand...The room was really small and hot.
Great breakfast, proximity of U-Bahn, quiet neighbourhood
Hotel of a high standard and within walking distance of many attractions. Nearest U bahn only five minutes walk.
the service, room and personal yes, the WLAN was not included and when I asked, it was very expensive, although, I book the hotel with WLAN and brakefast, but breakfast was extra cost to my bill.
the breakfast was good but expensive
Simple but beautiful attractively styled rooms. Quiet location. Good price.
The staff at the hotel was excellent and went out of their way to help us with any problems(to mention one the temperature in our room was unbearable until we were provided with a fan). The hotel isn't exactly at the best location, but there is a u-bahn station literally right across the street.
Although hotel is situated in a location which is on first impression a bit remote, the hotel itself was well renovated, good service, staff was friendly and spoke very good English. Rooms are very clean, bathroom modern and well equipped. Rooms are not spacious, so may be less good for family with small children. Public transport (U-bahn, two lines) on 50 meters of hotel, free parking before hotel. Potzdammerplatz is on walking distance (15 min) We did not use the breakfast mainly due to high price of 13 Euro. Cheaper possibilities downtown ( Subway, Starbucks, Dunkin donuts, and of course "Die Konditorei"). But this is actually the only negative remark. Price/quality for a 3 star hotel was therefore very good
I liked the customer service, the room was very comfortable and clean. I would recommend this hotel to my friends and if I come back to Berlin I will have no hesitation in using this hotel again. The only negative was that the bistro menu was very limited and the food service stopped at 23:00.
location too small room
I was in Berlin for work and Flottwell was about a 10 minute walk for me. There was a U-Bahn station about 5 minute walk away. Not much exciting happening in the area, but right next to a nice park. Staff was excellent, and the room was very nice and reasonably priced. Wifi worked great. Everything was great!
The hotel staff is on site only from about 7:30 to 19:30. If there are any problems when they are not there, it is your problem. It is a problem if you want to leave your bag for the day if you have a late night departure. In my case a woman in the office agreed to meet me at night so I could leave my bag and she did not show up. I missed my flight because I had to wait until the next day when some one showed up.
Good and silent hotel. It is located in a quiet place. The benevolent personnel speaks on Russian. Rooms small, but have a high ceiling. The breakfast is magnificent, there is even a red caviar. We are very happy that were in this place.
Very clean,breakfast alright but same every day,however its very close to the sites and we did not need to use any transport Checked in late at night so no reception available ,but had to use a combination safe to retrieve key for hotel room. The roadside room was very noisey,traffic all night so if a poor sleeper ,dont sleep in a front room of the hotel.reception staff did not speak very good english but were helpful.
Very close to Potzdamer Platz. Very high ceilings.
Location and breakfast. Nothing particular. The hotel staff did not speak English. But with the help of body language, we sorted things out.
clean city pension close to main attractions
Good position for the city Very little rooms!
Very good cost/benefit relationship clean very central Need minifridge wifi internet not 100% running
We travelled as a family with three children.We had not expected the hotel to be on the first floor but the place was spotlessly clean the staff were very helpful.The breakfast was a sumptious feast with a wonderful variety of food.The food was on par with a five star hotel.I was impressed to see that germans were staying there which I think is a good sign of a hotel.I am recommending it to all my friends as it was excellent value and an excellent location close to the hub of activity Potsdam Square.I was delighted to find the hotel on your website. no complaints Idid not read the reviews before hand did not know that I could.
It was only 40 Euro a night The staff did not speak English. I was not able to pay with a credit card: I had to get cash.
It is a good tradational German hotel
the staff no elevator
The hotel was quiet, had character and was in a convenient location for the city center. The breakfast was good. It was quite a climb with our luggage to the top floor !
Comfortable hotel. Very pleasant and helpful staff. Within walking distance of many attractions. Tea/coffee making facilities in the room would have been a nice addition.
It was relatively quiet. We satyed on the top floor and had to walk up the stairs as there was no lift. It was really a tough task.
The room was very big, breakfast was decent, staff were v. friendly.
Everyone was very attentive an d aimed to please.
Wonderful buffet breakfast
Its location, comfort and privacy. I felt the manners of some of the staff were brusque at times. The exceptions to this were the lady serving breakfast and one of the waiters in the evening both cheerful and respectful. I would have liked if there had been internet access via an available hotel computer. The room was not cleaned one morning. When I came back in the evening the notice on the door had been turned to do not disturb!
the entrance to the hotel is not clean